Telstra Wi-Fi 4G Advanced User manual

GETTING TO
KNOW YOUR
PRE-PAID
TELSTRA
USB 4G

1
LET’S GET THIS SHOW
ON THE ROAD
You must be excited about your brand new Pre-
Paid Telstra USB 4G.
This guide will help you get started as quickly and
as easily as possible. It’ll guide you through
installation and run through all the handy extra
features that are included.
You’ll be up and running in no time so you can
stay connected when you’re on the go.

2
WHAT’S
INSIDE
03 Let’s get started
05 Getting connected
09 Using the Connection Manager
12 TelstraOne experience
16 Extra bits you should know
31 Problem solving

3
LET’S GET
STARTED
YOUR PACKAGE CONTAINS THE FOLLOWING:
•Pre-Paid Telstra USB 4G
•Telstra Pre-Paid Next G® SIM Card
•USB extension cable
•This Getting Started Guide
•Telstra Pre-Paid Welcome Guide
•Manufacturer’s warranty card
ACCESORIES AVAILABLE FOR PURCHASE:
•MicroSD™ Memory Card to enable the device
to be used as an external storage drive
•External Antenna (connector type TS9) may
improve the modem performance in low
signal strength areas

4
YOUR PRE-PAID TELSTRA
USB 4G
LED indicators
USB Device Status
Red Offline. Not registered on the network
Green solid Registered on the 4G network
Green blinking Active data transfer on the 4G network
Blue solid Registered on the 2G / 3G network
Blue blinking Active data transfer on 2G / 3G network
•The LED indicator shows the status of the
USB device and indicates when your are
sending or receiving data

5
GETTING
CONNECTED
INSERT USB DEVICE
•Pull out the USB connector and plug the USB
device into your computer.
•The computer will detect the new hardware
and start the Mobile Broadband Setup
Wizard.

6
Handy Hint:
If nothing happens your system configuration
may be preventing Autorun.
Windows users:
Select ‘Open folder to view
files’, then double click the Telstra icon to
start the software installation.
Mac users:
Double click the Telstra icon from
your desktop.

7
FOLLOW THE PROMPTS TO COMPLETE THE
INSTALLATION
•The Connection Manager software will start
automatically and takes a few minutes to
complete.
•Click next to accept the default location or
click Browse to specify your own path.
•Click Install to start installation.

8
LAUNCH CONNECTION MANAGER
•Your Connection Manager will now launch
and the USB device will continue the
installation process for a few minutes. Once
complete, click Finish to exit Setup.
•Your Connection Manager is now installed
and a shortcut has been created on your
desktop.
ACTIVATE PREPAID SERVICE
•Activate via Connection Manager or
•Call
12 58880
and follow prompts. Refer to
the Telstra Pre-Paid Welcome Guide for
further details.
•If you are calling from a non-Telstra phone
and cannot connect on this number,
call
13 2200
and when prompted say ‘Pre-
Paid’.

9
USING THE CONNECTION
MANAGER
ACTIVATE YOUR SERVICE VIA CONNECTION
MANAGER
•Once your Connection Manager is installed
you can activate your service by clicking the
Activate button in the bottom right hand
corner, fill in your details and follow the
prompts.

10
•Once the Connection Manager has loaded up
and your service has been activated you will
be able to click Connect Now.
•Whenever your Pre-Paid Telstra USB 4G is
plugged into your computer the Connection
Manager will automatically launch.
Alternatively double click the shortcut on
your desktop.

11
CONNECTION MANAGER ICONS
CONNECTION MANAGER UPDATES
Your Connection Manager will automatically check
for software updates periodically. Alternatively,
you can click on Tools in the Connection Manager,
and select Check for Updates menu item, to
manually download the latest software.
Alternatively you may visit the Support & Updates
page at telstra.com/ppmbb

12
TELSTRAONE
EXPERIENCE
Your new Pre-Paid Telstra USB 4G includes
TelstraOne Experience with features that make it
easier to connect and access all of your favourite
services and functions.

13
TelstraOne Experience includes quick and easy
access to the following service (data and content
charges apply):
TOP STORIES
BigPond News brings you breaking news from
across Australia and around the world. Once
connected, wherever and whenever news
happens, you can be kept up to date right on your
screen.
ONLINE SERVICES
TelstraOne Experience comes with internet
bookmarks and menu which brings together
weblinks to your favourite services and
applications. Once connected, access your
favourite BigPond® and internet links within one
or two clicks.

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SEARCH
Once connected, you can quickly search and find
what you need with Sensis®, Yellow Pages®,
White Pages® and BigPond® Music. Search right
from your Connection Manager using the
TelstraOne Experience.
WHITE PAGES® – IT’S HOW WE CONNECT
With whitepages.com.au you can find contact
information for people, businesses, government
departments and community organisations. You
can send the details to your mobile, view the
location on a map or save and share listings using
the new MyList feature.

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YELLOW PAGES®
With yellowpages.com.au you can find businesses,
locate them on a map and even send their details
to your mobile for later. So whatever you need to
find, Let your fingers do the Walking®.
BIGPOND® MUSIC
Get the latest hits as well as all the classics from
BigPond Music. There’s a huge library of albums
and singles to choose from. What’s more, all
BigPond Music downloads are high quality MP3s
that are compatible with all MP3 digital music
players and devices including Apple® iTunes®,
iPod® and iPhone™.

16
EXTRA BITS YOU
SHOULD KNOW
COVERAGE
Coverage depends on your location, device and
whether your device has an external antenna
attached. Visit telstra.com/mobilebbcoverage to
check if you are covered.
TERMS & CONDITIONS
It is important that you read and understand the
terms that apply to your service. The terms for
your Telstra Pre-Paid Mobile Broadband service
are set out in Our Customer Terms (as varied from
time to time). Below is a summary of some aspects
of Our Customer Terms. It is for information only.
For terms governing your Telstra Pre-Paid Mobile
Broadband service, please go to

17
telstra.com/ppmbb or see Our Customer Terms at
telstra.com.au/customerterms. Your pricing
brochure contains a summary of the charges that
apply to our Telstra Pre-Paid Mobile Broadband
service.
1. Registering and using your service
1.1 We provide the Telstra Pre-Paid Mobile
Broadband service to you mainly for your personal
use.
1.2 We will connect your Telstra Pre-Paid Mobile
Broadband service once you register it by
providing us with your name, address and details
of your intended use and other information and
identification reasonably requested by us. If you
are under 18 years of age, this includes
confirmation that you have the consent of your
parent or a responsible adult to use this service.

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We may request further information from you after
you have registered, provided that our request is
reasonable.
1.3 You must notify us of any changes to your
name or address within 14 days of such change by
calling Customer Service on
12 58880
(from a Non
Telstra phone call
13 2200
and say “Prepaid”).
1.4 Your USB device pack specifies the “Network
Access Period” during which you can use the
service features or other Telstra services, once
registered. The date on which the Network Access
Period ends is the “Credit Expiry Date”.
1.5 Your Credit Expiry Date is 30 days from your
last recharge unless you are using Credit Me2U in
which case different rules will apply. Go to
telstra.com/ppmbb for Terms & Conditions.
1.6 Each Telstra Pre-Paid recharge card and
voucher is fully transferable, non-refundable and

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must be activated before the use by date printed
on it.
1.7 If you cancel your Telstra Pre-Paid Mobile
Broadband service (other than as a result of our
breach) or we cancel the service as a result of your
breach, all unused credit in your account will
remain with us.
1.8 Any unused credit in your account after the
Credit Expiry Date will remain with us.
1.9 If your account balance is or becomes
insufficient to cover or use a particular feature or
Telstra service, we will not provide the service to
you and will terminate any session, feature or
service in progress, except for calls to emergency
services 000 or access to My Account.
1.10 When you use the service, we will debit your
account balance in accordance with the charges