Telstra Business Smart Modem User manual

An easy guide for connecting your Telstra Business Service.
Get started on the nbn.
TMTM
Suitable for connection type:
Fibre to the Premises (FTTP)
Hybrid Fibre Coaxial (HFC)
Fixed Wireless (FW)

32
Contents
Do you have any of the following? 4
Unplug all devices from your phone sockets 6
These are the parts you need 8
Identify your nbn Connection Box 10
Set up steps 12
Connect your devices via Wi-Fi 14
Troubleshooting 16
FAQs 20
Need Support?
Visit telstra.com.au/small-business/online-support/category/broadband/nbn
for extra information.

EMERGENCY
EMERGENCY PHONE
HELP
54
Monitored
Fire Alarm IF YES, STOP!
Medical
Alert Service
Back-to-Base
Security Alarm
ATM or EFTPOS
Contact your equipment provider(s)
to check that services you rely on,
like medical, re and other equipment
will work on the nbn network.
Additional information is on page 21.
Emergency
Lift Phone
FAX or PBX
Do you have any
of the following?
If not, please continue to page 6.

$
76
Unplug all devices
from your phone sockets.
Make sure you’ve disconnected all devices such as telephones,
modems, ADSL lters, EFTPOS and FAX machines from your
telephone wall sockets. After you’ve switched to the nbn,
these sockets will no longer work.

Network Name
Ofce Wi-Fi 1
Network Name
Ofce Wi-Fi 2
Security Key
Password 123!
98
These are the
parts you need.
Black power
adaptor
Cable with red and
yellow ends (WAN)
Telstra 4GX
USB Pro™
Wi-Fi card
Cable with
yellow ends (LAN)
Telstra Business
Smart Modem™

1110
Identify your
nbn Connection Box.
Your nbn Connection Box will look like one of these units (on the right)
and will either be attached to the wall or as a standalone unit.
Locate the port, make sure the power is switched on and continue
on to the set up steps.
POWER
DOWNSTREAM
UPSTREAM
ONLINE
Fixed
Wireless (FW)
Locate the UNI-D1 port on
the underside of the nbn
Connection Box.
Hybrid Fibre
Coaxial (HFC)
Locate the yellow port
on the back of the nbn
Connection Box.
Fibre to the
Premises (FTTP)
Remove the cover to
locate the yellow UNI-D1
port on the underside of
the nbn Connection Box.

The Telstra 4GX USB Pro ensures your
internet and phone keeps working even in
the event of a fault in your nbn connection.
2
5
4
1
3
1312
Connect
your devices
Use the cable
with the
yellow ends.
Set up steps.
Follow steps 1 - 5 to get connected.
On rst use, your Telstra Business Smart Modem
may take up to 15 minutes to connect.
Have a phone?
Use your existing
phone cords
to connect.
nbn Connection Box
POWER
DOWNSTREAM
UPSTREAM
ONLINE
POWER
DOWNSTREAM
UPSTREAM
ONLINE
POWER
DOWNSTREAM
UPSTREAM
ONLINE
Press the power button on
the back of the modem.
Once connected, the lights
will show solid blue on the
front of modem.

Wi-Fi 1
Wi-Fi 2
Wi-Fi 3
Network Name
Ofce W-Fi 1
Network Name
Ofce W-Fi 2
1514
Connect your
devices via Wi-Fi.
Search for
Wi-Fi name
and enter
password shown
on Wi-Fi card.
Change your Wi-Fi network and password.
Refer to page 21 for details.
Repeat steps
to connect your
other devices
via Wi-Fi.

2
3
1
1716
Troubleshooting.
Oh no! Something went wrong?
Here’s a few tips to help you, but rst, have you tried the following?
Switch it off and back on and then wait a few minutes.
Make sure your modem is elevated and not placed near items that can
interfere with your Wi-Fi, such as fridges, thick walls, sh tanks and
microwaves.
Make sure your Telstra 4GX USB Pro is plugged in. This ensures your
internet and phone keep working even in the event of a fault with your
nbn connection.
A great guide to internet speeds can be found at:
telstra.com.au/small-business/internet/nbn/nbn-speeds-explained
Still having issues?
Try our online troubleshooting tool, which can be found at
x.telstra.com
For Telstra Business Smart Modem FAQ, please go to
telstra.com.au/small-business/online-support/category/broadband/nbn/
If you are still stuck, click on “Chat Now” on the right hand side of the page.
For further information on troubleshooting, please visit
telstra.com.au/small-business/online-support/category/broadband/nbn/
nbn-troubleshooter
If you require more assistance, please call 132 999 (English).
For other languages, please visit telstra.com.au/contact-us/multilingual-services
To recycle your old modem visit recyclingnearyou.com.au/ewastescheme
When you’re in Mobile Backup mode, you may receive notications
from us via SMS or email.
What do the lights mean
on the Telstra Business Smart Modem?
Front Light Indicators
You’re connected
to the nbn network
You’re connected to
your mobile backup
connection
You’re ready to make
and receive calls calls
on the nbn network.
Connected to your backup pathway.
Signal Strength
What do the lights mean
on the Telstra 4GX USB Pro?
Solid Cyan
4G network
available.
Solid Blue
3G network
available.
Solid Red
No network
available.
?

1918
Your nbn Connection Box has four indicator lights on the front panel.
During the start-up sequence the nbn Connection Box lights will
ash. Once they become solid green the service is ready.
If any of the lights on the nbn Connection Box are ashing and
not solid, check all cables are securely connected into the nbn
Connection Box and at the wall.
If they are, try turning off the power to the nbn Connection Box,
wait 10 seconds and then turn the power on again. If the lights keep
ashing after about 10 minutes, please contact 132 999.
POWER
DOWNSTREAM
UPSTREAM
ONLINE
Power
Indicates power is available to the box.
Downstream
Indicates the connection is ready to download data.
Upstream
Indicates the connection is ready to upload data.
Online
Indicates nbn network connecting.
If the following lights on the nbn Connection Box or Optional Power
Supply with Battery Backup unit are red, you may need to contact us for
assistance. Before you do, we recommend that you switch the power to
the connection box off, wait a few seconds and then switch the power
back on. If the lights are still showing as red, please contact 132 999.
Is your equipment plugged in to the right UNI-D port on the
nbnConnection Box?
Most often, your nbn service will be connected using UNI-D port 1 but
if you’re not able to get your service working, try connecting your Telstra
Business Smart Modem to UNI-D 2 - 4 ports. Allow about 60 seconds to
see if the new port is active.
If your nbn service still does not work, please contact 132 999.
Update
Your nbn Connection Box has
failed to download software.
Alarm
Your nbn Connection Box has a
fault and is not working normally.
Optical Indicator
Your nbn Connection Box has lost
connection with the bre network.
POWER
DOWNSTREAM
UPSTREAM
ONLINE
What do the lights mean
on the nbn FTTP Connection Box?
What do the lights mean
on the nbn HFC Connection Box?
What do the lights mean
on the nbn Fixed Wireless Connection Box?
If the Status Indicator or Outdoor Unit Indicator light on your nbn Connection
Box is red, please contact 132 999 for assistance.
POWER
DOWNSTREAM
UPSTREAM
ONLINE
Power Indicator
Green
Power on.
No Power
Check nbn Connection Box
is plugged in and
switched on.
Status Indicator
Green
ashing
Normal
operation.
Signal Indicator
Red
Low signal
strength.
Outdoor Unit Indicator
Green
Online.
Green
Device is in
test mode.
Amber
Medium
signal
strength.
Green
ashing
Activity.
Amber
ashing
Device is
starting up.
Green
High signal
strength.
Red
Ofine.
Solid Red
There is a
system fault.
Red ashing
There is an
error.