Telstra 5G WI-FI PRO MU500 User manual

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TELSTRA 5G WI-FI PRO
MU500
USER MANUAL
CHECK YOUR SYSTEM REQUIREMENTS
Your 5G Wi-Fi Pro provides 5G internet connectivity to any Wi-Fi enabled device that supports Wi-Fi
802.11 b/g/n/ac/ax.
The 5G Wi-Fi pro also has a wired Ethernet (LAN) connection and USB-C connection, for Windows
(USB-C connection not RT) and MAC operating systems:
Windows 10, 8 (not including RT)
MAC OS X 10.7 and above

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GET TO KNOW YOUR DEVICE
INSERT YOUR SIM CARD
This device supports a nano SIM card ONLY (4FF).
The SIM card is pre-installed and needs to be activated. You may need this information if you need to
replace or check your SIM card.
1. Locate the SIM tray on the side of the device as shown above.
2. Push the ejector tool into the small hole to open the tray.
3. Insert your SIM card carefully in the rear of the tray.
4. Push the SIM tray back into the device.
5. Note: If you replace the SIM card with the device powered On it will restart.
TIPS
Remember to keep your plastic SIM card holder. It has a record of your SIM card details which you
should keep handy.
The default Wi-Fi SSID and Password is shown on the device screen at Settings > Wi-Fi > Wi-Fi Name
& Password or press Device on the main screen as a shortcut to the Wi-Fi Name & Password screen.
You can also connect directly to a computer using the USB lead provided, log into the web interface
and access the Wi-Fi SSID and Password from the Wi-Fi Settings menu.
See Connect Devices via Wi-Fi (below) for more instructions.

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CHARGE YOUR WI-FI HOTSPOT
Connect your charger. Your device uses a USB-C charging port. Insert the lead carefully into the
charging port. Be careful not to pull sharply on the lead or trip over it when it is plugged in. Always
insert and remove with care as physical damage is not covered by your warranty.
Only use the included charger and USB-C lead provided. Use of third party adaptors can damage your
device.
Typical charging time is 3-4 hours using the standard charger provided. Charging from an alternate
USB source (i.e. laptop) will take longer.
During periods of high continuous activity with multiple users attached, high download rates or poor
network signal, charging by laptop USB may not have sufficient current to charge the device. In this
situation the battery will discharge. It is preferable to use the mains charger in high usage scenario.
Always insert and remove the charging lead with care and take care not to trip or pull on the lead
harshly which could damage your device.
Physical damage to the charging port is not covered by warranty.
If the device is powered off while charging, press the power key as normal to switch on the device.
During periods of high continuous activity, high download rates or poor network signal, it is normal
for the device to get warm.
Battery charging will be temporarily halted when the device internal temperature exceeds 45C until
the device cools down. This is a safety measure to protect Li-ion batteries.
PROTECTED CHARGING MODE - BATTERY LIMITED TO 65%
The MU500 will enter Protected Charging Mode if it is charged continuously exceeding 16
hours, or has accumulated a charge time of more than 57.6 hours during the a 72-hour
period. Once it enters Protected Charging Mode, battery charge level is limited to 65-70%.
Exit Protected Charging Mode
If the accumulated charging time of MU500 is less than 57.6 hours in a 72-hour period, MU500 will
exit Protected Charging Mode.

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POWER UP YOUR WI-FI HOTSPOT
Press and hold the Power key for 1-2 seconds until the screen lights up.
The Wi-Fi hotspot will be ready for use in about 30 seconds.
To switch your device off, hold the power key then press OK to shut down.
TIPS
When running on battery during periods of inactivity it is normal for the screen to switch off to
preserve battery life. Press the power key once to light up the screen if required.
CONNECT DEVICES BY WI-FI
Your Wi-Fi hotspot can connect up to thirty devices via Wi-Fi providing internet access for all your
devices on the go.
1. On the devices you wish to connect make sure Wi-Fi is switched on, then search for Wi-Fi
network.
2. The Wi-Fi hotspot will show up as T5G_xxxxxx. Select this to connect.
3. Enter the password which is shown on your hotspot screen at Settings > Wi-Fi > Wi-Fi Name &
Password
4. With Connect Automatically enabled your computer will remember the password and connect
to your Telstra 5G Wi-Fi Pro when it is powered on within range.
Connection example for Windows 7 computer:
1. On your task bar, next to the clock, click on the Network Interface icon
2. Click on the Wireless network called T5G_xxxxxx
3. Enter the password which is shown on your hotspot screen at Settings > Wi-Fi > Wi-Fi Name &
4. Password
5. With Connect Automatically enabled your computer will remember the password and connect
to your Telstra 5G Wi-Fi Pro when it is powered on within range.
TIP
If you cannot log on via Wi-Fi, connect using the USB-C connection where you can check your Wi-Fi
settings, or update your password. See later for details.
QUICK REFERENCES
Browser home page
http://m.home (or http://192.168.0.1)
Administrator login
password
Default SSID
T5G_xxxxxx
This is shown on the device display.
Default Wi-Fi Key
10 characters which are case sensitive.
This is shown on the device display.
Restore defaults
With the device powered ON, open the rear battery cover then locate the
Reset switch next to the bar code label.
Press the Reset button until the screen switches off.
All passwords and settings will be restored to defaults and the hotspot will
reboot.
Use the default credentials from the Security Card or the main screen to
connect to your device.

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CONFIGURE YOUR DEVICE
Your Wi-Fi hotspot can be further configured using the touch screen or the built in web interface. The
touch screen commands are intuitive and are also duplicated in the web interface. If you need
guidance on the functionality, please refer to the notes on the web interface for a full description of
the functions.
USING THE TOUCH SCREEN
Press the power key to light up the display.
Touch and hold on the screen to unlock.
The screen shows your current data usage.
Device indicates how many devices are connected to the Telstra 5G Wi-Fi Pro via Wi-Fi tethering.
Press this to view the Wi-Fi name and password.
Press the Settings icon to get to the Settings menu.
Press the Messages icon to read SMS messages
Press the Back Arrow or Home icon to go back or directly back to the home screen from other
screens and menus.
Main screen locked Main screen unlocked
CHARGING YOUR DEVICE
Your device supports fast charging mode using the provided charger. During normal charge mode, the
battery icon will animate to show it is charging. Fast charging is indicated by the lightning symbol in
the battery icon.
This device can be left on charge permanently but the battery charge will be limited to 65% capacity
(please refer to Protected Charging Mode detailed on page 3 of this guide). This is to protect the
battery from over-charging and is not a fault. If the unit is left on charge for more than 16 hours then
it will switch to Protected Charging Mode, limiting the battery to 65% capacity.
Charging will be stopped when the device temperature is greater than 45C. This is to protect the
battery from over heating. When normal operating temperature is less than 45C then charging will
resume.

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DEVICE ICONS
Signal bars
Battery is fast charging
Battery temperature is above 45C and charging has been
halted. Charging will resume once device cools down.
Data transfer is active
LAN port is connected
Unread message(s)
Device is roaming. Higher mobile data charges may apply
SIM card PIN is active. Please enter your SIM PIN using the
touch screen, or alternatively, go to m.home to do so
SETTINGS
Touch each icon to explore and set the device Settings:
SETTINGS > WI-FI
Switch Wi-Fi On or Off
Show the Wi-Fi name and password
View Connected Devices. You can block a device after viewing it.
Show the list of blocked devices

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Set the maximum number of Wi-Fi devices up to 15 x 2.4GHz and 15 x 5GHz connections.
2.4GHz connections are most commonly used. In certain circumstances the 2.4GHz Wi-Fi spectrum
may be congested, which will result in your 2.4GHz Wi-Fi speeds slowing down. If your connecting
device supports 5GHz WI-FI then this will likely give faster speeds however shorter Wi-Fi range.
Set the Wi-Fi sleep timer.
SETTINGS > NETWORK
Switch International Roaming on or off (note extra charges may apply when roaming)
Set the Network Selection mode, Automatic, 5G, 4G or 3G only.
SETTINGS > DEVICE

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Set the Screen Brightness, Timeout, Sleep status display and set a security PIN on the Lock Screen
SETTINGS > UPDATE
Check for firmware updates for your modem. Updates may be periodically released and also
automatic update is enabled by default to ensure your device is always with the latest firmware for
optimal performance. Auto update can be switched off from the device touch screen.
SETTINGS > RESET
Reset the modem to factory conditions. All passwords will be reset, all Messages will be erased.
SETTINGS > ABOUT
View the device information, mobile service number (MSISDN), device IMEI number, signal strength,
and software version.

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MESSAGES
SMS messages will be displayed in the Messages section. Tap each message to read or delete.
HOW TO USE THE WEB INTERFACE
Connect any device to the Telstra 5G Wi-Fi Pro and open a browser.
Enter m.home or 192.168.0.1 in browser address bar to open the Telstra 5G Wi-Fi Pro homepage.
The default administrator password is ‘password’
The home page shows a summary of the device status and your Telstra mobile data usage status.
Software update notifications (if available) will be shown on this page
STATUS ICONS –WEB INTERFACE
NO NETWORK ACCESS
No Network Access can be any of the following conditions:
SIM card is missing, faulty or incorrectly inserted. Check if you have placed the SIM card correctly in
the SIM tray, and SIM tray has been inserted properly.
A non-Telstra SIM card. This device is not network locked to Telstra, but using an alternate service
from another carrier may require carrier specific APN configuration. Check with your carrier and
configure the APN settings under Settings > Network Settings > APN.
A PIN locked SIM card. Use the touch screen or log into the web interface to enter the PIN to unlock
your SIM card.
A PUK locked SIM card. You may have entered the PIN code incorrectly repeatedly to be in a PUK
locked state. Contact Telstra to obtain your PUK (PIN Unlocking Key) code. Use the touch screen or log
into the web interface to enter your PUK code, and set your PIN code again.
If PUK has been entered incorrectly too many times, the SIM will become PUK blocked. Please contact

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Telstra to arrange a SIM replacement.
Your SIM card may have not been activated, or you be outside Telstra’s mobile network coverage.
INTERNATIONAL ROAMING
The Roaming icon indicates you are connected to a foreign network.
If Roaming is enabled on your data plan, roaming data charges may apply when connected via a
roaming network.
Contact your network provider to understand your roaming options and associated roaming data
charges.
PC INSTALLATION NOTES
If you connect a computer to Telstra 5G Wi-Fi Pro using the USB-C connection, then a virtual CDROM
drive will show on your PC on first installation.
Double-click Setup.exe to install the driver and software.
The installation will create a new shortcut on your desktop and a new program listing under Start
menu -> Programs.
If you experience issue during installation please contact your service provider or see ZTE website,
ztemobiles.com.au for assistance. Alternatively, call ZTE support hotline on 1300 789 475 during
standard business hour, AEST 10am to 4pm.
If you experience issue connecting to the internet, check if your SIM card has been installed correctly,
and contact your service provider and check your account is active.
To uninstall the application:
Windows users: Start > All Programs > TELSTRA 5G WI-FI > Uninstall
MAC Users:
Double click the Telstra Modem CDROM on the desktop to install the modem.
To uninstall, go to Applications and run Uninstall TELSTRA 5G WI-FI
HOME TAB
The home tab shows you the number of users currently connected, as well as your network
connection state including data usage summary.
The device will automatically connect to 5G, 4G, and 3G network. Some settings can only be changed
when the device is disconnected. Press disconnect to terminate the network connection first before
proceeding with changes.
To change to manual connection please disconnect first, then go to Settings > Network Settings >
WAN Connection Mode, and select Manual.
The number of devices connected to your Wi-Fi hotspot is displayed
You can click on Change to rename your hotspot SSID and enable or disable the SIM PIN

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SETTINGS > QUICK SETTINGS
Step through the Quick Settings wizard to quickly review your current default settings.

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SETTINGS > NETWORK SETTINGS > WAN CONNECTION MODE:
The default connection setting will automatically connect to the network. The setting is greyed out if
you are connected.
Press the Disconnect button to change this setting and to enable international roaming if required.
If you make any changes, press Apply to save the change
Press the Help icon to get in context tips.
SETTINGS > NETWORK SETTINGS > NETWORK SELECTION:
Network Selection is set to automatic by default.
Press the Disconnect button to change this setting if required.
If you make any changes, press Apply to save the change
Press the Help icon to get in context tips.
It is recommended to use default settings unless you change service provider or have been instructed
by your service provider.
If you use a SIM card from another provider you may not be able to connect to their network. Please
speak to your service provider on network compatibility.

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SETTINGS > NETWORK SETTINGS > APN:
Press Disconnect to disconnect from the mobile network first before making changes if required
Press Add New to create a new APN
Add the Profile Name e.g. Telstra
Enter APN details e.g. telstra.internet
Press Save to save your new APN
Press the Profile drop down box
Select the new APN profile name
Click on ‘Set as default’ to set the new APN as your preferred setting
Press the Help icon to get in context tips.
There is no need to change these settings unless you change service provider or are instructed by
your service provider.
The modem is not locked to Telstra, however should you wish to use a SIM card from another service
provider you, please check the compatibility with your service provider first.
Consult your new service provider to obtain required APN details for your device.

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SETTINGS > WI-FI SETTINGS > BASIC SETTINGS:
The Wi-Fi Name (SSID) is the Wi-Fi network name for your Telstra 5G Wi-Fi Pro
You can personalise the SSID to something easy to remember if preferred
You can hide the SSID broadcast to avoid unknown users seeing the Wi-Fi network
You can change the security settings and password to suit your preferences
You can set the number of available connections between 1 and 15
Press Apply to save your changes
Press the Help icon to get in context tips
You can also access the wireless network name (SSID) and security key information from the touch
screen.

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SETTINGS > WI-FI SETTINGS > ADVANCED SETTINGS
You can customise the Wi-Fi settings to suit personal preferences or attaching device requirements.
Press Apply to save your changes
Press the Help icon to get in context tips
SETTINGS > WI-FI SETTINGS > WPS
WPS uses the push button on the front panel to connect seamlessly to supported devices.
Press WPS to enable. WPS compatible devices can connect to your Wi-Fi network without
authorisation. Alternatively, you can set a PIN if required.
Once enabled, WPS will be available for 2 minutes with the device LED’s will flash to indicate WPS
mode.
If you have enabled PIN mode then you need to enter the same PIN on devices you wish to connect.
Press the Help icon to get in context tips

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SETTINGS > DEVICE SETTINGS > ACCOUNT MANAGEMENT
Use the Account Management settings to change the administrator password if required.
The default password is “password”. If you have changed and forgotten the password, you can
restore the device to factory defaults by following the steps below.
1. Switch off the device, remove the battery cover. Locate the Reset button next to the barcode
sticker
2. Press the Reset button until the screen starts to shut down
3. The device will restart with factory default settings
Press the Help icon to get in context tips
SETTINGS > DEVICE SETTINGS > USIM PIN MANAGEMENT:
Enter your current PIN to change or disable the PIN
To save any change made to the settings, press Apply
If you enter incorrect PIN three times, SIM will be PUK locked
Contact your service provider to obtain your PUK code
Press the Help icon to get in context tips

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SETTINGS > DEVICE SETTINGS > RESET
Press Reset to reset your device to factory defaults.
SETTINGS > DEVICE SETTINGS > RESTART
Press Restart to restart your device.
SETTINGS > DEVICE SETTINGS > POWER SAVE
When there is no Wi-Fi traffic detected, the device will put Wi-Fi to sleep as specified in the Wi-Fi
sleep setting.
Set Wi-Fi sleep time to “Never Sleep”should you wish to keep the Wi-Fi always on. Please note
leaving the Wi-Fi always on will reduce your battery life.
Press the Help icon to get in tips
SETTINGS > DEVICE SETTINGS > SOFTWARE UPDATE
Automatic update has been enabled by default. This is critical to ensure your Telstra 5G Wi-Fi Pro is
always powered by the latest enhancements to continue optimising your device along with Telstra’s
5G evolution.

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With automatic update enabled, this means when the device detects a new software is available, the
software update will be downloaded. The device will wait until there is no mobile data activities for
15 minutes, or the next device power on/off to trigger the software update installation. This will
minimise the possible downtime on your mobile data usage with the software update.
With Check for New Version enabled you are notified in the web user interface if there is an update
available.
You need to be connected to mobile data to download new software updates.
Press the Update Now button to see if there are software updates for your device.
Updates are disabled by default when roaming to minimize potential high data charges. Check the
Roaming box to enable updates when roaming if required.
Press the Help icon to get in context tips
Example software update notification:
SETTINGS > FIREWALL > PORT FILTERING
Select Enable to turn on Port Filtering feature
You can apply filters based on MAC address, source IP address, destination IP address and select the
action to deny or accept the data packets.
It is recommended not to change the Firewall settings to avoid interfering mobile data usage. Firewall
settings are recommended to be configured by advanced users or your organisation IT department.
Press the Help icon to get in context tips

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SETTINGS > FIREWALL > PORT FORWARDING
Select Enable to turn on port forwarding settings.
Port forwarding can be used to allow a specific external server or computer access to devices located
on your LAN, or to translate a specific incoming port into a different destination port.
The destination port and address is on your LAN.
Typical applications may be online gaming, which may require specific control and communications
channels between the remote server and the local device.
It is recommended not to change the Port Forwarding settings to avoid interfering with mobile data
usage. Firewall settings are recommended to be configured by advanced users or your organisation IT
department.
Press the Help icon to get in context tips
SETTINGS > FIREWALL > UPNP SETTINGS
Universal Plug-and-Play is a set of networking protocols that permits networked devices, such as
personal computers, printers, Internet gateways, Wi-Fi access points and mobile devices to
seamlessly discover each other's presence on the network and establish functional network services
i.e. data sharing, communications, and entertainment.
UPnP is enabled by default on the LAN, but for extra security you may wish to disable UPnP.
UPnP is not enabled on WAN (external network, Internet).
It is recommended not to change the UPnP settings to avoid interfering with mobile data usage.
Firewall settings are recommended to be configured by advanced users or your organisation IT
department.
Press the Help icon to get in context tips.

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SETTINGS > FIREWALL > DMZ
Enable the DMZ Setting to open all ports from the WAN side (mobile network) to devices on LAN for a
particular assigned IP address.
It is recommended to set a static IP address for this device outside of the DHCP range.
Press the Help icon to get in context tips.
SETTINGS > FIREWALL > SYSTEM SECURITY
Enable or disable remote management (via WAN) and PING
It is recommended not to change the Firewall settings to avoid interfering mobile data usage. Firewall
settings are recommended to be configured by advanced users or your organisation IT department.
SETTINGS > ROUTER SETTINGS
Control the IP range for your network, and to enable or disable DHCP if required.
IP Passthrough feature:
This is an expert level feature and shall not be used unless you understand the implementation and
requirements for this feature. Enabling IP passthrough will alter the MU500 functionality to behave in