Telstra Bigpond Assembly instructions

for more information:
CaLL 13 pond (13 7663)
ViSit bigpond.Com
ViSit a teLStra Store or partner

getting to
know your
bigpond®
uSb 4g

3
You must be excited about your brand
new USB 4G.This guide will help you
get started as quickly and easily
as possible. It’ll guide you through
installation, show you how to set up
your modem and help you out with any
tricky bits.
Let’S get tHiS
SHow on tHe road

4
wHat’S
inSide
05 Let’s get started
09 Getting connected
19 Using the Connection Manager
21 Problem solving
23 Answering those niggling questions
26 Things you need to know

5
Your package contains:
•BigPond®USB4Gdevice
•ThisQuickStartGuide
•USBextensioncable
•Laptopscreenclip
Let’S get
Started
You can also purchase the following
accessories for your device:
•Externalantenna–improvesperformancein
areas with low signal strength. See your local
Telstrastoreorpartnerforassistancewith
pickingthebestantennaoptionforyou
aswellashelpwithinstallation.
•MicroSD™card–forexternaldatastorage
(available at consumer electronics stores)
You can use your Telstra USB 4G with these
operating systems:
•Windows® 8(WindowsRTisnotcompatible)
•Windows® 7(32/64-bit)
•WindowsVista® (SP232/64-bit)
•WindowsXP(SP3,MediaCentreEditions
 32/64-bit)
•MacOS®X10.5.8orlater

6
make a note of your
bigpond
detaiLS
Your username and password have been
emailed to you, however you may want to
note these details below for easy reference.
emaiL addreSS
Remember,youremailaddressisyour
[e-mail]
paSSword
It’sagoodideatoprotectyourselfbywriting
down a reminder,ratherthanyouractual
password.

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PowerLED
Externalantennaconnectors
USBConnector
DataLED
your bigpond
uSb 4g

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LED INDICATORS
TheLEDindicatorsshowsthestatusofthe
device and indicates when you are sending or
receiving data by a solid indicator.
Power LED Indicator Status
Off Off
SolidBlue Workingnormal
BlinkingBlue Updatesinprogress.Do
notremoveUSB
BlinkingAmber Searchingfornetwork
Solid Amber Error.Couldnotinitialise.
OfflineMode
Data LED Indicator Status
Off Couldnotfindnetwork
BlinkingGreen Found4Gnetwork.Ready
to connect
Solid Green Connectedto4Gnetwork
BlinkingBlue Found3Gnetwork.Ready
to connect
SolidBlue Connectedto4Gnetwork

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getting
ConneCted
1. inSert uSb
RemovethebackcoverandinserttheSIMcard
as shown in the illustrations.
microSDslot
SIM card slot
InsertthedeviceintotheUSBport.

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2. foLLow tHe promptS to CompLete
inStaLLation
Thecomputerwilldetectthenewhardwareand
starttheinstallationprocess.
Click Install to start installation.
Handy Hint
Ifnothinghappensyoursecuritysettings
maybepreventingAutorun.TheMobile
BroadbandManagersoftwarewillneedtobe
manually installed.
Windows Users
FromyourDesktoporStartMenuselect
ComputerorMyComputer(XP).Doubleclick
onthelenamed“setup.exe”tobeginthe
installation.
Mac Users
DoubleclicktheCDdriveiconthatappearson
yourdesktop.WhentheBigPondConnection
Managericonappears,clickittobeginthe
installation.

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•Clicknexttocontinue
•OnceyouhavereviewedOurCustomerTerms,
clickonIconrmthatIwishtoproceedand
clickNext.

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•ClickNexttoacceptthedefaultlocationto
savetheconnectionmanagersoftware,orclick
onBrowsetospecifyadifferentlocation.The
wizardtakesafewminutestocomplete.

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Onceinstallationiscomplete,clickFinishto
exitthesetup.
3. LaunCH ConneCtion manager
(bigpond mobiLe broadband
manager Software)
Onceinstallationiscompleteashortcutwillbe
createdonyourdesktop.Doubleclickonthe
shortcuttoopentheMobileBroadbandManager.
Click Connect Now to start using your device.
Handy Hint
Windows8userscanalsoconnectand
disconnectfromTileviewbyselectingSettings>
Networks.

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For more information on using the Connection
Manager and monitoring your usage see pages
11-12.
4. regiSter your aCCount
• You will need your BigPond® username and
password or your billing details if you haven’t
signed up yet.
• From the Connection Manager click on
Register to begin.
Important: There are instances where the
connection manager may ask to register even
ifyouhaveregisteredbefore.Ifitdoes,go
throughtheregistrationprocessagaintosetup
your device.

15
No Username
• If you bought your device from a Telstra store
or partner and you did not sign up to an account
in store, you will need to register your billing
details and create a user name and password.
•Select ‘I am new to BigPond®and Telstra’ and
click ‘Next’. Follow the prompts to set up your
account.
• If you’re an existing BigPond®or Telstra
customer, but have not created an account,
select ‘I am an existing BigPond or Telstra
Customer, but I don’t have a username or
password’.

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Existing Username
• Ifyouorderedyourdeviceonlineoroverthe
phone,orifyousigneduptoanaccountin
aTelstraorpartnerstore,you’llhavealready
providedyourcredentialsduringthesignup
processandcreatedausernameandpassword.
•SelectIhaveane-mailaddressandpassword
formynewMobileBroadbandaccount.
Note: Your Bigpond username and password
have been emailed to you. You can access your
password online at http://myacct.bigpond.com

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5. Setup your emaiL
Onceyou’vecompletedtheregistration
process,youwillbeprovidedwiththeoption
tosetupyourBigPond®email.

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6. CompLete inStaLLation
Ifyouhavefollowedalltheprevioussteps,
thefollowingpagewillbedisplayed.
Pleasereadthispagecarefully.

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uSing tHe
ConneCtion
manager
getting onLine
OncetheConnectionManagerhasloadedup
you will be able to click Connect Now.
WhenevertheUSBdeviceispluggedinto
yourcomputertheConnectionManagerwill
automatically launch. Alternatively double click
theshortcutonyourdesktopcalledMobile
BroadbandManager.

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ConneCtion manager iConS
Connect to the internet
Settings
ConnectionInformation
Network signal strength
Connect Now
ConneCtion manager updateS
The Connection Manager will automatically
checkforsoftwareupdates.Tomanually
downloadthelatestsoftware,youcanclick
onToolsandselectCheckforUpdates.
Alternatively,visittelstra.com and select
BusinessandEnterprise>Help&Support>
SoftwareDownloads.SelecteitherWindows®
orMac Installation.