Telstra BIGPOND USB 4G User manual

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LET’S GET THIS SHOW ON THE ROAD
You must be excited about your brand new Telstra USB 4G.
This guide will help you get started as quickly and as eas-
ily as possible. It’ll guide you through installation and run
through all the handy extra features that are included.
You’ll be up and running in no time so you can stay con-
nected when you’re on the go.

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WHAT’S INSIDE
03 Let’s get started
05 Getting Connected
08 Using the Connection Manager
10 Telstra One Experience
13 Extra bits you should know
22 Problem Solving
24 RF Safety Information

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LET’S GET STARTED
YOUR PACKAGE CONTAINS THE FOLLOWING:
• Telstra USB 4G
• Telstra Pre-Paid Next G® SIM Card
• This Getting Started Guide
• Telstra Pre-Paid Welcome Guide
• USB extension cable
• Manufacturer’s warranty card
ACCESORIES AVAILABLE FOR PURCHASE:
• MicroSD™ Memory Card to enable the device to be
used as an external storage drive
• External Antenna (connector type TS9) may improve
the modem performance in low signal strength areas

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YOUR TELSTRA USB 4G
LED indicators Modem Status
Red Ofine. Not registered on the
network
Green solid Registered on the LTE network
Green blinking Active data transfer on the LTE
network
Blue solid Registered on the 2G / 3G network
Blue blinking Active data transfer on 2G / 3G
network
The LED indicator shows the status of the modem and in-
dicates when you are sending or receiving data.

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GETTING CONNECTED
INSERT MODEM
• Pull out the USB connector and plug the USB modem
into your computer.
• The computer will detect the new hardware and start
the Mobile Broadband Setup Wizard.
Handy Hint
If nothing happens your system configuration may be
preventing Autorun.
Windows users: Select ‘Open folder to view files’, then
double click the Telstra icon to start the software instal-
lation.
Mac users: Double click the Telstra icon on the desktop.

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FOLLOW THE PROMPTS TO COMPLETE THE INSTALLATION
• The Connection Manager software will start automati-
cally and takes a few minutes to complete.
• Click next to accept the default location or click
Browse to specify your own path.
• Click Install to start installation.
LAUNCH CONNECTION MANAGER
• The Telstra Pre-paid Connection Manager will now
launch and the USB modem will continue the instal-
lation process for a few minutes. Once complete, click
Finish to exit Setup.
• Your Telstra Pre-paid Connection Manager is now in-
stalled and a shortcut has been created on your desk-
top.

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ACTIVATE PREPAID SERVICE
• Activate via Connection Manager or call 12 58880 and
follow prompts. Refer to Pre Paid Welcome Guide for
further details.
• If you are calling from a non-Telstra phone and cannot
connect on this number, call 132 200 and when prompt-
ed say ‘Pre-Paid’.

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USING THE CONNECTION MANAGER
ACTIVATE YOUR SERVICE VIA CONNECTION MANAGER
• Once Connection manager is installed you can activate
your service by clicking the Activate button in the bot-
tom right hand corner, ll in your details and follow the
prompts.
GETTING ONLINE
• Once the Connection Manager has loaded up and your
service has been activated you will be able to click
Connect Now.
• Whenever the USB modem is plugged into your com-
puter the Connection Manager will automatically
launch. Alternately double click the shortcut on your
desktop.

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CONNECTION MANAGER ICONS
TELSTRA PRE-PAID CONNECTION MANAGER UPDATES
Your Telstra Pre-Paid Connection Manager will automati-
cally check for software updates periodically. Alternatively,
you can click on Tools in the Connection Manager, and se-
lect Check for Updates menu item, to manually download
the latest software. Alternatively you may visit the Support
& Updates page at telstra.com/ppmbb
TEXT MESSAGES
You can send and receive text messages on your computer
using the My Messages icon in the Connection Manager.

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TELSTRA ONE EXPERIENCE
Your new Telstra Elite® Pre-Paid Mobile Broadband device
includes TelstraOne Experience with features that make it
easier to connect and access all of your favourite services
and functions
Telstra One Experience includes quick and easy access to
the following services (data and content charges apply):

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TOP STORIES
BigPond News brings you breaking news from across Aus-
tralia and around the world. Once connected, wherever
and whenever news happens, you can be kept up to date
right on your screen.
ONLINE SERVICES
TelstraOne Experience comes with internet bookmarks
and menu which brings together weblinks to your favourite
services and applications. Once connected, access your
favourite BigPond® and internet links within one or two
clicks.
SEARCH
Once connected, you can quickly search and fi nd what
you need with Sensis®, Yellow Pages®, White Pages® and
BigPond® Music. Search right from your Connection Man-
ager using the TelstraOne Experience.
WHITE PAGES® – IT’S HOW WE CONNECT
With whitepages.com.au you can find contact informa-
tion for people, businesses, government departments and
community organisations. You can send the details to your
mobile, view the location on a map or save and share list-
ings using the new MyList feature.

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YELLOW PAGES®
With yellowpages.com.au you can nd businesses, locate
them on a map and even send their details to your mobile
for later. So whatever you need to nd, Let your ngers do
the Walking®.
BIGPOND® MUSIC
Get the latest hits as well as all the classics from BigPond
Music. There’s a huge library of albums and singles to
choose from. What’s more, all BigPond Music downloads
are high quality MP3s that are compatible with all MP3 digi-
tal music players and devices including Apple® iTunes®,
iPod® and iPhone™.

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EXTRA BITS YOU SHOULD KNOW
COVERAGE
Next G coverage depends on your location, device and
whether your device has an external antenna attached.
Visit telstra.com/mobilebbcoverage to check if you are
covered.
TERMS & CONDITIONS
It is important that you read and understand the terms
that apply to your service. The terms for your Telstra Pre-
Paid Mobile Broadband service are set out in Our Custom-
er Terms (as varied from time to time). Below is a summary
of some aspects of Our Customer Terms. It is for informa-
tion only. For terms governing your Telstra Pre-Paid Mobile
Broadband service, please go to telstra.com/ppmbb or see
Our Customer Terms at telstra.com.au/customerterms. Your
pricing brochure contains a summary of the charges that
apply to our Telstra Pre-Paid Mobile Broadband service.
1. Registering and using your service
1.1 We provide the Telstra Pre-Paid Mobile Broadband ser-
vice to you mainly for your personal use.
1.2 We will connect your Telstra Pre-Paid Mobile Broad-
band service once you register it by providing us with your
name, address and details of your intended use and other
information and identication reasonably requested by us.

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If you are under 18 years of age, this includes conrmation
that you have the consent of your parent or a responsible
adult to use this service. We may request further informa-
tion from you after you have registered, provided that our
request is reasonable.
1.3 You must notify us of any changes to your name or ad-
dress within 14 days of such change by calling Customer
Service on 12 58880(from a Non Telstra phone call 132200
and say “Prepaid”).
1.4 Your USB Modem pack species the “Network Access
Period” during which you can use the service features or
other Telstra services, once registered. The date on which
the Network Access Period ends is the “Credit Expiry
Date”.
1.5 Your Credit Expiry Date is 30 days from your last re-
charge unless you are using Credit Me2U in which case dif-
ferent rules will apply. Go to telstra.com/ppmbb for Terms
& Conditions.
1.6 Each Telstra Pre-Paid recharge card and voucher is
fully transferable, non-refundable and must be activated
before the use by date printed on it.
1.7 If you cancel your Telstra Pre-Paid Mobile Broadband
service (other than as a result of our breach) or we cancel
the service as a result of your breach, all unused credit in
your account will remain with us.
1.8 Any unused credit in your account after the Credit Ex-
piry Date will remain with us.

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1.9 If your account balance is or becomes insufcient to
cover or use a particular feature or Telstra service, we
will not provide the service to you and will terminate any
session, feature or service in progress, except for calls to
emergency services 000 or access to My Account.
1.10 When you use the service, we will debit your account
balance in accordance with the charges set out in your
pricing brochure and Our Customer Terms (from time to
time).
1.11 When your service is in recharge only period, you can-
not connect to the internet (you may call emergency ser-
vices and connect to My Account for recharge).
1.12 If you do not recharge your service during your re-
charge only period, it will be disconnected and your ser-
vice number will be reallocated to another customer. You
will receive a text message warning you of this before your
recharge only period ends. The length of your recharge only
period is 6 months from your Credit Expiry Date.
1.13 Any value in your account balance is not refundable or
transferable.
2. Unlocking fee
Your USB Modem is programmed to operate only on the
Telstra network, you may need to pay an unlocking fee to
use it on other networks.

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3. SIM card
3.1 We own any SIM provided to you. You must keep it
secure. You must notify us (in writing if registered in the
name of a company) immediately if the SIM card is lost, or
stolen. You are responsible for all costs and losses result-
ing from any use of the SIM card and which arises prior to
the time that we receive your notication.
3.2 Title in the Telstra Pre-Paid Mobile Broadband USB
Modem will pass to you when you register the SIM card for
that USB Modem. However, risk in the USB Modem passes
to you when you accept delivery of it.
4. Changing our customer terms
We can change most of the terms (including price) on
which we supply services to you. Generally, subject to
some exceptions, if a change is not required by law or nec-
essary for security or technical reasons and has more than
a minor detrimental impact on you, we will tell you at least
30 days beforehand. If a change will have a detrimental im-
pact, we may also publish a notice in a relevant newspaper
summarising the change 3 working days beforehand. We
will tell you about changes by sending you a text message
or otherwise in writing, directing you to further information
about the charges (such as on telstra.com or at a Telstra
store). We may also publish a notice in a national newspa-
per.

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5. Cancellation and suspension
5.1 You can cancel your service at any time by telling us
beforehand.
5.2 We may ask you to put your request in writing. If you
cancel a service before we have provided it to you, we may
charge you any costs we incur.
5.3 We may suspend or cancel a service in a number of
circumstances, for example where you are in breach of
Our Customer Terms (including using your service in a way
which we reasonable believe is fraudulent, poses an un-
acceptable risk to our security or network capability or is
illegal), it is necessary to restore or maintain our network,
there is an emergency, the law or a regulator requires us
to do so, you leave your premises, or you become bankrupt
or insolvent. The amount of notice (if any) we give you de-
pends on the circumstances.
5.4 If a service is cancelled or suspended, you are still re-
quired to pay for relevant charges incurred up to the date
of cancellation or suspension.
6. Liability
Our liability to you
6.1 If our services are used by you in pursuit of nancial
gain (such as to conduct share trading), it is very important
that you have another means of communication available
and do not solely rely on our services.

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6.2 In many cases, we accept liability to you for breach of
contract or negligence under the principles applied by the
courts. Some exceptions are set out below.
6.3 As your service is provided to you for the primary pur-
pose of personal use, we do not accept liability for losses
that result from the use of your service in connection with
the conduct of a business. However, we will accept that li-
ability if it cannot be excluded under any legislation. If that
liability cannot be excluded but can be limited under any
legislation, we limit our liability to resupplying, repairing or
replacing the relevant goods or services (or payment of the
cost of resupply, repair or replacement) where it is fair and
reasonable to do so.
6.4 We are not liable for any loss to the extent that it is
caused by you, results from your failure to take reasonable
steps to avoid or minimise your loss, or caused by us fail-
ing to comply with our obligations due to events outside
our reasonable control (such as failure in equipment that
is not owned or operated by us, an industrial strike or a
natural disaster).
Your liability to us
6.5 If you and one or more others are the customer(s) for a
service, each of you is jointly and individually responsible
for all charges and other obligations relating to that service.
6.6 Consumer and small business customers are liable
to us for breach of contract or negligence under the prin-

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ciples applied by the courts but is not liable to us to the
extent that it is caused by us.
7. General
Please read Telstra’s Privacy Statement “Protect-
ing Your Privacy” available at telstra.com.au/privacy/
privacy_statement.html which sets out how your personal
information is collected, used and disclosed (including for
marketing purposes) and your rights in relation to access-
ing and correcting that information. You agree to the col-
lection, use and disclosure of your personal information in
accordance with the Telstra Privacy Statement.
8. Telstra FairPlay policy
It is important to us that our customers can access our
services therefore you must follow our FairPlay Policy
when you use any of our special offers giving you calls or
data usage for free or at rates lower than the standard
rates for such as set out in Our Customer Terms (sometimes
known as FairPlay offers). Full details are available at tels-
tra.com.au/customerterms
9. Acceptable use policy
It is important that you comply with the Acceptable Use
Policy when using Telstra Pre-Paid Mobile Broadband
service. Our Acceptable Use Policy deals with our rights in
respect of your service if your usage of the service:

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• Causes you to breach Our Customer Terms of law;
• Causes us to breach the law;
• Results in us incurring liability to any person;
• Causes interference;
• Damages our reputation or brand; and
• Attempts to manipulate any limitations of our service.
Full details of the policy are available in Our Customer
Terms which can be found at telstra.com.au/customer-
terms
10. Complaints
We aim to resolve all problems and complaints quickly
and effectively. If you have any concerns, please visit your
nearest Telstra store or call us on 12 58880(from a Non Tel-
stra phone call 132200 and say “Prepaid”). If we are unable
to resolve this matter to your satisfaction you can contact
the Telecommunications Industry Ombudsman (“TIO”). The
TIO
is an ofce of last resort for complaints about telephone
and internet services.
FREECALL™ 1800 062 058 TTY 1800 675 692
Translator and Interpreter Service: 13 1450
Email: [e-mail]