Telstra TURBO User manual

TELSTRA TURBO™
PRE-PAID MOBILE
BROADBAND
Australia’s largest and fastest national
mobile broadband network
QUICK REFERENCE GUIDE
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1
WELCOME TO THE TELSTRA
PRE-PAID MOBILE
BROADBAND USB MODEM
Your package contains the following:
Telstra Pre-Paid Next G™ SIM Card
USB Modem
Quick Reference Guide
Getting Started Guide
USB Extension cable
Warranty Card
You can also purchase the following accessories:
MicroSD™ memory card to enable the device to be used
as an external storage drive (available at most consumer
electronics stores)
External Antenna which may improve the modem performance
in low signal strength areas (available from Telstra outlets)
LED Status External
Antenna
Rotating USB
Connector
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2
Before you begin
Open the back cover and insert your MicroSD™ card if required
Activate your Telstra Pre-Paid Mobile Broadband Next G™
SIM card by calling 125 8880
Installing the Connection Manager
Your modem is compatible with following operating systems
Microsoft® Windows® 7
Microsoft Windows Vista
Microsoft Windows XP
Mac OS X 10.5 and 10.6
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3
Insert the modem into your computer
Rotate the USB connector and plug the USB modem into
your computer.
The computer will detect the new hardware and start the Install
Shield Wizard.
If nothing happens your system configuration may be
preventing Autorun.
Windows users: Double-click the setup.exe file to start the
software installation.
Mac users: Open the Mobile Broadband Setup from your File
Manager, double click Telstra Pre-Paid Mobile Broadband.
Follow the prompts to complete the installation.
The Connection Manager software will start automatically
and takes a few minutes to complete.
When everything is ready the Connect button will become available.
Operation
The LED indicator shows the status of the modem and indicates
when you are sending or receiving data.
LED Indicator Modem status
Red Offline state. Power on, not registered.
Green solid Registered on the 2G network
Green blinking Data active on the 2G network
Blue solid Registered on the 3G network
Blue blinking Data active on the 3G network
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4
Connection Manager Icons Description
Connect to the internet
SMS Messages
Settings
My Account
Connection information
BigPond Mobile Broadband Plans
New SMS message in your Inbox
Network signal strength
Disconnected from the internet
Connected to the internet (online)
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5
Troubleshooting and Frequently Asked Questions
1. Install and test the modem in another computer
2. Check your SIM card is working in another device –
e.g. mobile phone
3. Insert a known working SIM card into your modem
4. Confirm your account is active – contact your service provider
5. Uninstall the modem and re-install using Windows ‘Safe Mode’ –
consult a PC technician for help if required (PC only)
Problem Possible Causes Suggested Solution
The user interface
doesn’t start after the
modem is plugged in.
PC configuration
is not correct.
(No Autorun)
Start the program manually
by going Start –> Program
Files or use the shortcut on
the desktop.
The modem has
no signal.
The antenna is at the
wrong angle
or position.
Adjust the angle and position
of the USB modem.
You have no network
coverage.
Try moving location until
you get good reception.
Visit telstra.com/ppwireless
to check if you are covered
or consider purchasing an
external antenna from your
service provider.
You have not entered
your PIN number at
start up
Restart the application and
enter your PIN number. If
the PIN is invalid you cannot
connect to the network.
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6
Problem Possible Causes Suggested Solution
Message sent failed. The SMS centre
number isn’t correct.
Check with your service
provider and enter the correct
number in the Message
settings.
Data connection
failed.
You have no network
coverage.
Try moving location until you
get good reception.
The APN
configuration is
wrong
Check with your service
provider and set the APN in
the configuration settings.
The manual network
selection is wrong.
Select the correct network for
your service provider. Restore
Automatic mode.
You are using the
wrong APN.
Consult your network
provider
The modem cannot
connect to the
internet when
overseas
You don’t have
international
roaming enabled on
your plan.
Consult your service provider
before you go overseas to
enable roaming.
No warning tone The PC soundcard is
disabled or on low
volume
Check the audio card and
adjust the volume.
The MicroSD™ card
cannot be read or is
not found.
Re-insert the
MicroSD™ card. The
maximum capacity is
8GB SDHC card
Try another MicroSD™ card
and make sure the capacity
and format is correct.
Microsoft and Windows are trade marks of the Microsoft group of companies.
™ and ® are trade marks and registered trade marks of Telstra Corporation Limited
ABN 33 051 775 556.
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7
FOR MORE
INFORMATION
CALL 125 8880
CLICK TELSTRA.COM/PPMBB
VISIT A TELSTRA STORE OR PARTNER
MAY 10 A.46014270 113731
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