Teltonika TeltoCharge Instruction manual

Quick User Guide

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Quick User Guide TeltoCharge
Table of Content
1. Get to know your TeltoCharge device
2. Download the Teltonika Energy app
3. Connect the app to TeltoCharge
4. TeltoCharge usage
5. My TeltoCharge device
6. Connect TeltoCharge to a Wifi network
7. Understanding the TeltoCharge status colors
8. Schedule charging sessions
9. Load balancing
10. Usage data
11. Other Settings
Connectivity
Charging authorization
NFC card/tag management
Update or remove the NFC card/tag
App Notifications
Device information
Device Reboot
All LED Indicators
Troubleshooting
Additional Information
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1. Get to know your TeltoCharge device
2. Download the Teltonika Energy app
Congratulations on the purchase of TeltoCharge! Once your device is successfully
installed and powered on, follow the instructions in this guide to configure it and
start using.
To begin TeltoCharge set-up, download and install the Teltonika
Energy app to your device (smartphone or tablet). The app is
necessary to access and manage the smart features of the charger.
Teltonika Energy App is available for download on Google Play
and App Store.
Untethered (Type 2 socket) Tethered (Type 2 cable)
LED
Indicators
Front plate
cover
Ethernet
cable AC input
cable
Charger
cable
NFC reader
RFID
Ethernet cable AC input cable
Front cover
Flippable plate
EV charge
connection
LED
Indicators
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Quick User Guide TeltoCharge
TeltoCharge Setup
Join Now

1. Enable Bluetooth
on your smart device.
2. Launch the Teltonika Energy
app on your smart device.
3. Wait for the Teltonika Energy
app to locate your EV charger.
4. Click on available
TeltoCharge device to
add a new device.
5. The TeltoCharge device
connection can take several
seconds, so please be
patient and do not close
the app window.
Note. In case, there was an
error connecting the
TeltoCharge device, check your
Bluetooth settings - make sure
it is activated and try again.
Note. Enabled authorization allows you to pair the NFC card/tag with the charger. The NFC feature enables
quick and easy TeltoCharge authorization.
Quick User Guide TeltoCharge
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3. Connect the app to TeltoCharge
6. Add a name for TeltoCharge, this will
later be used in the app.
7. Select your local currency - this will be
used in usage statistics.
8. Add your electricity price per kWh - this
will be used in usage statistics.
9. Press “Next” to move to the final setup
window.
10. Select whether you want the charger
to request authorization to start charging
(recommended).
11. Press “Confirm” to finish the TeltoCharge device setup.

1. After the TeltoCharge device is
successfully configured, the status in
Teltonika Energy app should indicate:
"Not charging".
3. In case authorization is enabled, your EV
will start charging only when authorization
is complete.
1. Connect the TeltoCharge device to your
EV.
2. To begin charging, open the Teltonika
Energy app and:
Swipe from left to right to start charging;
Or touch a paired NFC card/tag to the
side of your charger.
The blue color LEDs will pulse.
2. In case authorization is disabled, your EV
will start charging automatically when
plugged in.
The green color LEDs will light up upwards
from the bottom.
Note: All LEDs on your TeltoCharge device
should be in white color and pulsing, indicating
that the EV is ready to use, but the car is not
connected.
Quick User Guide TeltoCharge
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4. TeltoCharge usage
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When the TeltoCharge device is configured, your app screen should
feature the following information:
Charger type: the image of your TeltoCharge device should be
displayed.
Connection status: the status “Available” should indicate that the
TeltoCharge device is connected to your smart device through a
Bluetooth connection. The status "Not Available", should indicate that
the charger is out of Bluetooth range or there is another issue (see
“Troubleshooting”).
Charger name: by default, the charger’s name is "TeltoCharge".
However, you can edit.
In case you have more than one device, swipe right to add a new one.
Note: To connect TeltoCharge to your WiFi network
you must first connect your charger to Bluetooth.
Quick User Guide TeltoCharge
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5. My TeltoCharge device
6. Connect TeltoCharge to a WiFi network
1. Tap the gear in the top right
corner to go to the Settings menu.
2. Select “Connectivity” and then
select “WiFi”.
3. Enable the WiFi toggle to activate the
WiFi connection. Wait several seconds
until the network list appears.
4. From the network list, tap on your
network and enter your network
password when prompted. It can take
some time to establish a WiFi
connection.
5. After the WiFi connection is
established, you will see the network
you have connected to.
Note: To connect to WiFi please enter the password
of your home WiFi.
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3. In case authorization is enabled, your EV
will start charging only when authorization
is complete.
1. Connect the TeltoCharge device to your
EV.
2. To begin charging, open the Teltonika
Energy app and:
Swipe from left to right to start charging;
Or touch a paired NFC card/tag to the
side of your charger.
The blue color LEDs will pulse.
When your TeltoCharge device is powered on, you can quickly and easily check the status
of your device by referring to the LED lights display and/or Teltonika Energy App:
7. Understanding the TeltoCharge status colors
Quick User Guide TeltoCharge
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Blue - LEDs
pulsing
Waiting for
authorization
(Authorization is
enabled)
White - LEDs
pulsing
The TeltoCharge device
is successfully installed
and configured. The
charger is ready to be
used
Blue - LEDs
light up from
top to bottom
Charging is scheduled.
A schedule has been
set by the user

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Quick User Guide TeltoCharge
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Green - LEDs
light up
upwards from
the bottom
Charging is in
process
Green - all
LEDs are on
Charging is
complete
Red - all LEDs
pulsing
Faulty connection
to an EV has been
detected

8. Schedule charging sessions
9. Load balancing
Quick User Guide TeltoCharge
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Note: If a charging session has been scheduled, the charger status LED lights will light blue from top to bottom
and the charger will not automatically start charging. However, you can always manually override a set
schedule.
1. To set a charging schedule, launch the Teltonika
Energy app on your smart device. Select your
connected charger, go to “Settings” and press
“Schedule”.
2. Toggle the on/off button next to "Enable
schedule charging" so that it is green.
3. Select charging duration indicating start and
finish times.
4. Enable repeat schedule
Schedule your EV charging when the power consumption of your household is
the cheapest or it is the most convenient for you.
When would I adjust the amperage?
If your charger shares a high voltage circuit with other appliances, you may want to temporarily
reduce the amperage available to charge your vehicle when operating those other appliances to
ensure you do not overload the circuit.
Adjust the maximum charging power
of your TeltoCharge.
1. To adjust the current of the TeltoCharge
device go to Teltonika Energy app settings and
select “Load Balancing”.
2. Choose the appropriable power suitable for
the connected circuit.
3. Click “Save”.
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10. Usage data
Quick User Guide TeltoCharge
To view your TeltoCharge usage data you can refer to:
NOTE: In order to see accurate session charging cost, you have to input an actual electricity tariff during the
Setup wizard. You can later change it in “Usage” settings.
Full usage data report
Here you will find the historical data of all your
charging sessions. Data can be viewed in two ways –
1) Graph and 2) Sessions.
Graph – separate graphs featuring your power
consumption, charging duration and money spend.
Sessions – detailed information for each of the
charging sessions.
Current session overview
Here you will see information of
your current charging session:
Duration
Power consumption
Total session cost
In order to access complete usage
data, click "View all usage".
11. Other Settings
1. Press settings icon in the top
right corner
2. See the list of settings that you can
update to your preferences
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When would I adjust the amperage?
If your charger shares a high voltage circuit with other appliances, you may want to temporarily
reduce the amperage available to charge your vehicle when operating those other appliances to
ensure you do not overload the circuit.
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Quick User Guide TeltoCharge
Connectivity
2.1. Mobile
Enter the PIN of your SIM card, APN, User name, and password provided by your SIM card
provider (all settings are optional). When done, click “Connect”.
2.2. OCPP
In case you are going to use the 3
rd
party cloud to manage your TeltoCharge device, you
need to enter the address of the cloud provider together with additional information.
2.3. Ethernet
In case you are using an Ethernet connection (wired connection to your home router), to
connect your charger to the Internet you need to Enable Ethernet communication and it
should establish communication automatically by using DHCP. If you want to configure it
manually, disable DHCP, add required values, and press “Connect”.
In addition to Bluetooth and WiFi, TeltoCharge has two
more connectivity types:
Mobile data
Ethernet
There is also a possibility to connect to the 3
rd
party cloud.
1. To connect to any of connectivity types, select
“Connectivity” in the settings menu.
2. Choose the connection type you wish to enable and toggle the on/off button.
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Quick User Guide TeltoCharge
Charging authorization
Toggle the "on" button to enable authorization. The charger will
require authorization to start charging (recommended). There
are three types of authorization:
NFC card
NFC tag
Teltonika Energy App
Toggle the "off" button to disable authorization. The charger will
not require authorization to start charging (not recommended,
especially if the TeltoCharge device is installed in a publicly
available place where anyone can use it).
NFC card/tag management
Quickly add your NFC card/tag
1. Tap “Add new card”.
2. In the settings window scroll down until you find
"NFC CARDS" section.
Set-up wizard
1. Name your NFC card/tag.
2. Click “Continue”.
3. Touch the NFC card/tag to the side
of your charger.
4. Wait for the confirmation message.
5. In case you have any issues, click
“Having trouble connecting?”.
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Quick User Guide TeltoCharge
Update or remove the NFC card/tag
App Notifications
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To remove the NFC
card/tag:
1. Click on the NFC card/tag
you wish to remove
2. Tap on the bin icon in
the top right corner
To update the NFC
card/tag settings:
1. Click on the NFC
card/tag you wish to
edit.
2. Update available
information – Card ID
and name.
3. Click “Update”.
Choose the type of notifications you
would like to receive on your mobile app.
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Device information
In the "Device info" section
you can find data featuring:
Device name
Device model
Serial no and other
In addition, here you can:
Check if your device Firmware is up to date
Restore your device to factory settings
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Quick User Guide TeltoCharge
Device Reboot
Choose "Reboot device" if you wish
to reboot your TeltoCharge device.
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IMPORTANT: Some electric vehicles may use a
simplified control pilot circuit. Depending on the
case, the indication for charge done can be either
green or blue color (with all lights on).
All LED Indicators
Green - all LEDs are up upwards
from the bottom
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Quick User Guide TeltoCharge
Charging is scheduled;
a schedule set by the user
Charging is complete Simplified charging sequence is
denied, do not charge and
contact your installer
Waiting for car to initiate
charging
Blue - LEDs light up
from the middle
Blue - LEDs light up from
top to bottom
Green - all LEDs are on
Charging is in process
Yellow - all LEDs are on
Initialization of charging
Green - LEDs pulsing
Faulty connection to car
Red - LEDs pulsing
First start; default setting
have not changed
Yellow - LEDs pulsing
Standby
White - LEDs pulsing

Troubleshooting
Output voltage or
current fail
Input voltage
A B C
D E F
Current leakage detected
or faulty sensor
Temperature
Cable lock fail Other errors (not listed)
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Quick User Guide TeltoCharge
Additional Information
Note: The Teltonika Energy app Instructions were produced with Teltonika Energy App v1.0 in mind. Always
refer to the latest version, which can be found on our WIKI page.
In case of error, follow the steps below:
D error - check cable connection, disconnect it, inspect socket for damage or foreign
objects and reconnect.
A, B, C, or F errors - try to reboot your TeltoCharge device, if it does not help, make
sure your power grid is not overloaded.
A, B, C, F errors - if you already attempted step 1 and 2 and it did not work, contact
your installer.
In case you cannot contact your installer, contact our partner in your local area.
If nothing works, please contact our support via our Crowd Community Forum:
https://community.teltonika-energy.com/
or visit our WIKI page:
https://wiki.teltonika-energy.com/teltocharge/troubleshooting/
For more information regarding Teltonika Energy app functionalities and features, follow
the below link:
https://wiki.teltonika-energy.com/teltocharge/

www.teltonika-energy.com
Quick User Guide