s
Before You Buy
Q1. Can different Nova models work together ?
Q2. Is the coverage area as large as advertised?
Q3. How many Nova units can I add to my network?
Q4. Can Nova automatically establish a network with
other Brands' mesh devices?
Install Guide
Q5. How to install the primary node?
Q6. How to connect child nodes
Q7. How to place nodes properly to balance network
speed, coverage, and network stability?
Something Goes Wrong
Q8. Mesh WiFi Network System is unstable
Q9. Child nodes cannot connect to primary node
Q10. Unstable signal, unstable speed
Q11. Internet speed drops after a period of use.
Q12. The phone frequently disconnects from WiFi
automatically
Q13. Some devices cannot connect to WiFi, but
others can
Further Assistance
Q14. Unable to connect to smart home devices
Q10. Unstable signal, unstable speed
Mesh network topology is a network that connects a group of
devices. In a full mesh topology, every single node is directly
connected. The way they are connected is via wireless. Electric
appliances such as microwave ovens, induction cookers, desk
lamps, stereos, and cameras are the most likely to affect the
transmission of wireless network signals or even reduce the speed
of the network. Their powerful electromagnetic waves will cause
significant interference to the signal, resulting in blocked
transmission. We recommend placing the node in a place where
you can bypass the source of interference, and then plug in the
power and observe the status of the indicator light.
Due to the number of WiFi signals around, common channels
are congested and network interference is strong.
Attempt to change the channel in the web UI.
Q11. Internet speed drops after a period of use.
1、Update firmware to the latest version
2、Ensure consistent firmware versions for all nodes
3、Check for interference caused by increased WiFi signals in
the surrounding area. If so, please change the channel.
4、Try turning on the Auto System Maintenance feature.(Web
UI: More-System Setting-Auto System Maintenance. Tenda WiFi
APP: Settings-Auto System Maintenance)
Q12. The phone frequently disconnects from WiFi
automatically
When the phone system detects that the WiFi speed is not as
good as using the mobile network, it will automatically switch to
the mobile network status. You can turn this off in the WiFi
settings of your phone.
