Tenda Nova MW Series Installation guide

Catalogue
This article provides configuration assistance and troubleshooting guides for the initial setup of Tenda Nova.
If your problem is not included, contact our Technical Support
(email to [email protected]) with the product model and problem details.
s
Before You Buy
Q1. Can different Nova models work together ?
Q2. Is the coverage area as large as advertised?
Q3. How many Nova units can I add to my network?
Q4. Can Nova automatically establish a network with
other Brands' mesh devices?
Install Guide
Q5. How to install the primary node?
Q6. How to connect child nodes
Q7. How to place nodes properly to balance network
speed, coverage, and network stability?
Something Goes Wrong
Q8. Mesh WiFi Network System is unstable
Q9. Child nodes cannot connect to primary node
Q10. Unstable signal, unstable speed
Q11. Internet speed drops after a period of use.
Q12. The phone frequently disconnects from WiFi
automatically
Q13. Some devices cannot connect to WiFi, but
others can
Further Assistance
Q14. Unable to connect to smart home devices
Before You Buy
Q1. Can different Nova models work together ?
WiFi 5 Series (MW Series) can only be combined with WiFi
5 Series products. WiFi 6 Series (MX Series) can only be
combined with WiFi 6 Series products.
Tip: We do not recommend combining 2 band products with 3 band products
through WiFi.
Q2. Is the coverage area as large as advertised?
Coverage estimates are based on normal use conditions.
Actual range and performance can vary, including due to factors
such as interference, device usage, building materials, thickness of
wall and obstructions. Throughput and coverage estimates are a
configuration reference, not a performance guarantee.
Q3. How many Nova units can I add to my network?
A mesh network system can be composed of up to 8 nova
units. Considering network stability, we recommend a maximum
of 6 nova units.
Q4. Can Nova automatically establish a network with other
Brands' mesh devices?
No. The Easy Mesh Protocol only supports interconnection of
products of the same brand

Catalogue
This article provides configuration assistance and troubleshooting guides for the initial setup of Tenda Nova.
If your problem is not included, contact our Technical Support
(email to [email protected]) with the product model and problem details.
s
Before You Buy
Q1. Can different Nova models work together ?
Q2. Is the coverage area as large as advertised?
Q3. How many Nova units can I add to my network?
Q4. Can Nova automatically establish a network with
other Brands' mesh devices?
Install Guide
Q5. How to install the primary node?
Q6. How to connect child nodes
Q7. How to place nodes properly to balance network
speed, coverage, and network stability?
Something Goes Wrong
Q8. Mesh WiFi Network System is unstable
Q9. Child nodes cannot connect to primary node
Q10. Unstable signal, unstable speed
Q11. Internet speed drops after a period of use.
Q12. The phone frequently disconnects from WiFi
automatically
Q13. Some devices cannot connect to WiFi, but
others can
Further Assistance
Q14. Unable to connect to smart home devices
Install Guide
Q5. How to install the primary node?
The installation guide has a detailed description. Or watch the
installation video, please click here.
Q6. How to extend child nodes?
The installation guide has a detailed description. Or watch the
installation video, please click here.
Q7. How to place nodes properly to balance network speed,
coverage, and network stability?
Place nodes based on the color of the indicator light. When
green solid, network speed and stability are the best; Yellow comes
second; There flash means that the network has not been
successfully established and a suitable location needs to be
selected again.

Catalogue
This article provides configuration assistance and troubleshooting guides for the initial setup of Tenda Nova.
If your problem is not included, contact our Technical Support
(email to [email protected]) with the product model and problem details.
s
Before You Buy
Q1. Can different Nova models work together ?
Q2. Is the coverage area as large as advertised?
Q3. How many Nova units can I add to my network?
Q4. Can Nova automatically establish a network with
other Brands' mesh devices?
Install Guide
Q5. How to install the primary node?
Q6. How to connect child nodes
Q7. How to place nodes properly to balance network
speed, coverage, and network stability?
Something Goes Wrong
Q8. Mesh WiFi Network System is unstable
Q9. Child nodes cannot connect to primary node
Q10. Unstable signal, unstable speed
Q11. Internet speed drops after a period of use.
Q12. The phone frequently disconnects from WiFi
automatically
Q13. Some devices cannot connect to WiFi, but
others can
Further Assistance
Q14. Unable to connect to smart home devices
Something Goes Wrong
Q8. Mesh WiFi Network System is unstable
The signal strength from the upstream node at the location is
near the algorithm threshold, causing the child node to change its
parent nodes frequently, resulting in disconnection and loss of the
network. We advise you to adjust the position of nodes flexibly to
balance network stability, quality, and coverage.
The excessive number of nodes in the network leads to
instability of the mesh WiFi network system. We suggest reducing
the number of nodes to a maximum of 8.
Q9. Child nodes cannot connect to primary node
E.g: You buy one suit nova with three nodes, main node works
fine, but other two nodes cannot connect to main node.
1. We suggest the distance between two nodes no more than
two walls, if the position is not properly, please adjust the place
and angle of nova.
2. Power off and restart two nodes, wait 1-2 mins, and then
check whether it can connect to main node on APP, or check the
light of the third node (solid blue or not)
3. If two nodes cannot connect to main node still, please find
a tool to hold on reset button for 20s, when lights turn to solid
white then you can release it.
4. Then lights turn to blinking blue, open APP and check
whether it will pop a window that a new nova unit is joining the
current network system. Tap “Allow”.

Catalogue
This article provides configuration assistance and troubleshooting guides for the initial setup of Tenda Nova.
If your problem is not included, contact our Technical Support
(email to [email protected]) with the product model and problem details.
s
Before You Buy
Q1. Can different Nova models work together ?
Q2. Is the coverage area as large as advertised?
Q3. How many Nova units can I add to my network?
Q4. Can Nova automatically establish a network with
other Brands' mesh devices?
Install Guide
Q5. How to install the primary node?
Q6. How to connect child nodes
Q7. How to place nodes properly to balance network
speed, coverage, and network stability?
Something Goes Wrong
Q8. Mesh WiFi Network System is unstable
Q9. Child nodes cannot connect to primary node
Q10. Unstable signal, unstable speed
Q11. Internet speed drops after a period of use.
Q12. The phone frequently disconnects from WiFi
automatically
Q13. Some devices cannot connect to WiFi, but
others can
Further Assistance
Q14. Unable to connect to smart home devices
Q10. Unstable signal, unstable speed
Mesh network topology is a network that connects a group of
devices. In a full mesh topology, every single node is directly
connected. The way they are connected is via wireless. Electric
appliances such as microwave ovens, induction cookers, desk
lamps, stereos, and cameras are the most likely to affect the
transmission of wireless network signals or even reduce the speed
of the network. Their powerful electromagnetic waves will cause
significant interference to the signal, resulting in blocked
transmission. We recommend placing the node in a place where
you can bypass the source of interference, and then plug in the
power and observe the status of the indicator light.
Due to the number of WiFi signals around, common channels
are congested and network interference is strong.
Attempt to change the channel in the web UI.
Q11. Internet speed drops after a period of use.
1、Update firmware to the latest version
2、Ensure consistent firmware versions for all nodes
3、Check for interference caused by increased WiFi signals in
the surrounding area. If so, please change the channel.
4、Try turning on the Auto System Maintenance feature.(Web
UI: More-System Setting-Auto System Maintenance. Tenda WiFi
APP: Settings-Auto System Maintenance)
Q12. The phone frequently disconnects from WiFi
automatically
When the phone system detects that the WiFi speed is not as
good as using the mobile network, it will automatically switch to
the mobile network status. You can turn this off in the WiFi
settings of your phone.

Catalogue
This article provides configuration assistance and troubleshooting guides for the initial setup of Tenda Nova.
If your problem is not included, contact our Technical Support
(email to [email protected]) with the product model and problem details.
s
Before You Buy
Q1. Can different Nova models work together ?
Q2. Is the coverage area as large as advertised?
Q3. How many Nova units can I add to my network?
Q4. Can Nova automatically establish a network with
other Brands' mesh devices?
Install Guide
Q5. How to install the primary node?
Q6. How to connect child nodes
Q7. How to place nodes properly to balance network
speed, coverage, and network stability?
Something Goes Wrong
Q8. Mesh WiFi Network System is unstable
Q9. Child nodes cannot connect to primary node
Q10. Unstable signal, unstable speed
Q11. Internet speed drops after a period of use.
Q12. The phone frequently disconnects from WiFi
automatically
Q13. Some devices cannot connect to WiFi, but
others can
Further Assistance
Q14. Unable to connect to smart home devices
Q13. Some devices cannot connect to WiFi, but others can
After replacing the router, the WiFi name and password were
not changed, and the device needs to forget WiFi and reconnect.
Some devices have a lower version and cannot connect to
WiFi when WPA3 network encryption is enabled, try changing the
network security protocol to WPA2 or upgrading the device
version.
Parental controls are on and the device is blocked. Please
remove the device from the blacklist or turn off the feature in the
background.

Catalogue
This article provides configuration assistance and troubleshooting guides for the initial setup of Tenda Nova.
If your problem is not included, contact our Technical Support
(email to [email protected]) with the product model and problem details.
s
Before You Buy
Q1. Can different Nova models work together ?
Q2. Is the coverage area as large as advertised?
Q3. How many Nova units can I add to my network?
Q4. Can Nova automatically establish a network with
other Brands' mesh devices?
Install Guide
Q5. How to install the primary node?
Q6. How to connect child nodes
Q7. How to place nodes properly to balance network
speed, coverage, and network stability?
Something Goes Wrong
Q8. Mesh WiFi Network System is unstable
Q9. Child nodes cannot connect to primary node
Q10. Unstable signal, unstable speed
Q11. Internet speed drops after a period of use.
Q12. The phone frequently disconnects from WiFi
automatically
Q13. Some devices cannot connect to WiFi, but
others can
Further Assistance
Q14. Unable to connect to smart home devices
Further Assistance
Q14. Unable to connect to smart home devices
Most smart homes can only connect to the 2.4GHz band, not
to the 5GHz band, please make sure your smart home device is
connected to the 2.4GHz.
Smart home devices that only support Zigbee, Z-Wave and
Bluetooth protocols are not compatible with WiFi (806.11)
protocol and cannot connect to WiFi.
Tip: Mesh is only a provider of WiFi. If the smart device
cannot connect, please contact the merchant of the smart device
first for assistance.