TIPTEL 822XT User manual

Installation Instructions Release 6 (UK)
ISDN Telephone System
tiptel 822XT
tiptel 822XT rack
Only for authorised specialist installers
tiptel

Table of Contents
3
Table of Contents
Table of Contents .............................................................................................3
Introduction.......................................................................................................7
Notes .................................................................................................................8
Product package ...........................................................................................8
Directions for the operation of the telephone system .................................10
Environmental compatibility..........................................................................11
Functioning in the event of power failure .....................................................11
Interfaces........................................................................................................12
ISDN ports ..................................................................................................12
Analogue ports...........................................................................................13
Network connections ................................................................................13
RS-232 ........................................................................................................13
Main features .................................................................................................14
Terminals........................................................................................................15
Analogue telephones.................................................................................15
ISDN telephones ........................................................................................15
First start-up .....................................................................................................16
Installing the System .....................................................................................16
Tools required ............................................................................................17
Assembly order ..........................................................................................17
Connecting the telephone system ............................................................18
Setting up the computer ..................................................................................20
Network configuration ...................................................................................20
Essential web browser settings (all operating systems) .........................20
Network connection in Windows 98 / 98 SE / ME ...................................22
Network configuration in Windows 2000 ..................................................24
Network configuration in Windows NT .....................................................26
Network configuration in Windows XP .....................................................28
Configuration .................................................................................................30
Configuration via LAN ................................................................................30
Remote configuration via the internet.......................................................30
Configuration via ISDN ..............................................................................31
Remote configuration via ISDN.................................................................31
Configuration: Settings....................................................................................32
General...........................................................................................................32
Menu: Settings...............................................................................................33
Menu: Speed dial .........................................................................................36

Table of Contents
4
Menu: Telephone book ................................................................................37
Menu: Dialling check.....................................................................................37
Blocked phone numbers ...........................................................................38
Special numbers ........................................................................................38
Menu: Emergency numbers ........................................................................38
Menu: Call data..............................................................................................39
Call analysis software ................................................................................40
Menu: Day/night switching ...........................................................................40
Sub-menu: Settings ...................................................................................41
Sub-menu: Timer .......................................................................................41
Sub-menu: Holidays ..................................................................................42
Menu: LCR .....................................................................................................42
Sub-menu: Settings ...................................................................................42
Sub-menu: Provider...................................................................................43
Sub-menu: Zone ........................................................................................43
Sub-menu: Timer .......................................................................................43
Sub-menu: Holidays ..................................................................................43
Configuration examples.............................................................................43
Menu: Expert mode.......................................................................................44
Date / time ..................................................................................................45
Service ........................................................................................................45
Menu: Voicemail ............................................................................................46
Configuration menu: ISDN access..................................................................47
Menu: Settings...............................................................................................47
Type/Status ................................................................................................47
Layer 2 always active (only with multipoint access) ................................47
CD external.................................................................................................47
Basic number (only point-to-point connection) .......................................48
Switchboard ...............................................................................................48
Menu: Entry of MSN/DDI for external S0 ports ............................................49
Menu: Call forwarding external.....................................................................49
Status inquiry for call forwarding external (CFI).......................................50
Configuration menu: Subscriber.....................................................................51
Subscriber list ................................................................................................51
Menu: Groups................................................................................................51
Day/night Switching ...................................................................................51
Group..........................................................................................................52
Select group subscribers ..........................................................................53
Assignment table: incoming external calls...............................................53
Menu: Call distribution ..................................................................................53
Menu: Subscriber – Sub-menu: Administrator ............................................54

Table of Contents
5
Copying a subscriber ................................................................................54
Modifying a subscriber ..............................................................................54
Subscriber ..................................................................................................55
Authorisations ............................................................................................55
Assignment table: extensions ...................................................................56
Assignment table: incoming external calls...............................................56
Assignment table: external calls ...............................................................57
External dialling-in the telephone system (call through / call back) .......57
Menu: Subscriber – Sub-menu Subscriber .................................................59
Settings.......................................................................................................59
Call forwarding ...........................................................................................60
Charge account..........................................................................................61
Menu: Subscriber – Sub-menu: System telephone ....................................61
Assignment of the functional keys ............................................................62
Menu: Subscriber – Sub-menu: Remote dial-in ..........................................67
Menu: Setting of services..............................................................................68
PPP data service ........................................................................................68
External dial-in............................................................................................68
SMS ............................................................................................................69
Menu: Call Manager ......................................................................................69
Configuration Menu: Extensions.....................................................................70
Analogue extensions per port.......................................................................70
Settings.......................................................................................................70
DECT-Z 500 ................................................................................................71
System information ....................................................................................71
DECT-Z 500 system settings.....................................................................72
Configuration: Network....................................................................................73
Network settings ............................................................................................73
Settings.......................................................................................................73
DHCP..............................................................................................................75
Settings.......................................................................................................75
List of DHCP clients ...................................................................................75
General settings ...............................................................................................76
Reset the telephone system .........................................................................76
Troubleshooting ...............................................................................................77
Status-LEDs ...................................................................................................77
Status-LEDs tiptel.com 822XT...................................................................77
Status-LEDs tiptel.com 822 rack...............................................................78
Description of possible malfunctions ...........................................................78
An analogue terminal cannot be called....................................................78

Table of Contents
6
Analogue terminal with no dial tone .........................................................79
An ISDN terminal cannot be called...........................................................79
ISDN terminal cannot conduct external calls ...........................................79
No incoming external calls possible .........................................................79
Technical Specifications..................................................................................81
Appendix ...........................................................................................................82
General command summary ........................................................................82
Function codes for analogue terminals........................................................85
During the call ............................................................................................85
Flow chart outgoing calls..............................................................................86
Flow chart outgoing number transfer...........................................................86
Flow chart outgoing number transfer...........................................................87
Explanation of terms......................................................................................89
Service............................................................................................................93
Guarantee ......................................................................................................93
CE sign...........................................................................................................94
Ecological information...................................................................................94
Notes on care ................................................................................................95
Index..................................................................................................................96

Introduction
7
Introduction
Congratulations on your purchase of this ISDN telephone system - a future-proof so-
lution,
• Already prepared for Voice-over-IP (VoIP), (*)
• Permits modern telephone calls to be made with the high performance telephone
system,
• Can be upgraded by another 8 ports with optional 4S0-Module
• An optional Voicemail- and Callmanagement-Module not only provides you with
an individual answering machine for each subscriber. It also serves as a profes-
sional cal management system,
• Can be upgraded by two additional FXO-ports and 4 FXS-ports with an optional
2FXO/4FXS-Module (*)
• Provides an option for connecting up to four computers using the 4-port switch,
• Can be integrated in existing network environments which allows you
• Configuration on end user level. Each subscriber is able to access and configure
basic features via his/her PC, e.g. call forwarding, or playback of recorded mes-
sages.
• Computer Telephony Integration (CTI) via TSPI(TAPI)-driver provided with your
telephone system (for Windows operating systems)
• (*) Note: Available in 2007, please ask your dealer.

Notes
8
Notes
We reserve the right to make changes to this User's Manual or the hardware de-
scribed at any time and without prior notice. The current version of the User's Manual
is also available as a pdf file on the Internet at www.tiptel.com. The texts and illustra-
tions of this user's manual have been compiled with the utmost care. However, errors
cannot be ruled out completely. The publisher cannot be held liable for any incorrect
information or consequences arising as a result.
Important: This manual reflects the telephone system, release 6.xx. If necessary,
perform an update.
© 2007 Tiptel.com GmbH Business Solutions Ratingen. All rights reserved.
Product package
Please check that you have received everything before starting installation. The de-
livery includes:
• 1 tiptel.com 822XT or tiptel.com 822XT rack
• 1 ISDN connector cable
• 1 LAN connector cable
• 1 RS 232 cable for connecting the telephone system with a PC
• 1 installation manual
• 1 accessories kit with mounting material
• 1 User's Manual
• 1 CD with Call Charges Analysis Software MicroBX, CTI-Software „Estos ProCall“,
User' Manuals
For CTI-enabled applications you can download the current TSPI drivers for the rele-
vant telephone system from the download area at www.tiptel.com. These drivers en-
able you to implement all TAPI-enabled CTI applications via the network for com-
puter-supported telephone calls (3rd party CTI).
Tiptel.com GmbH Business Solutions and ESTOS GmbH have certified their tele-
phone systems and the “Estos ProCall” CTI application (www.estos.de).
A time-limited full version of the “tiptel MicroBX” charge analysis software can be
downloaded for the relevant telephone system from the download area at

Notes
9
www.tiptel.com. After purchasing the relevant release key it is possible to update to
an unlimited full version or a hotel version (with checking in/out, room telephone re-
lease and if necessary connection to hotel book-keeping software). Please refer to
the User's Manual contained in the download for further information.
Options available:
• 4 S0 modules (4 additional freely configurable ISDN connections)
• 8 FXS modules (8 additional analogue extensions)
• tiptel VCM-Module (voicemail and call management module)
• Uninterruptible power supply (UPS)
• VoIP-Module (only for integration with tiptel.com 822XT rack

Notes
10
Directions for the operation of the telephone system
• This ISDN telephone system has been designed for use at ISDN connections ac-
cording to Euro ISDN protocol DSS1. Using the system on other connections
can cause malfunctions.
• This ISDN telephone system has been designed and manufactured in accor-
dance with the “Information Technology Equipment Safety” standard (EN
60950). Only devices complying with this or an equivalent directive may be con-
nected to this ISDN telephone system.
• Installation procedures must be carried out by a professional. Installation proce-
dures on the 230v mains network must be carried out by a qualified electrician.
VDE 0100 must be observed.
• In case of any malfunction, please disconnect the unit from the line and detach all
ISDN connection cables.
• The ISDN telephone system may not be installed and operated in the following
environments:
• outdoors
• in damp or wet rooms (bathroom, shower, swimming pool ...)
• in surroundings prone to risk of explosion
• in locations exposed to direct sunlight
• at ambient temperatures below 0 °C or above 40 °C
• in locations subject to severe shaking or vibration
• in dusty areas
• Lay the connecting cables carefully to avoid any danger of tripping. The connect-
ing cables must not be subjected to excessive pulling or bending or mechanical
loading. All connecting cables must only be used indoors.

Notes
11
Environmental compatibility
No contact with substances harmful to human health can occur if the system is used
properly. The synthetic materials used in this device consist of partially recycled gra-
nulate. Our packaging does not contain any synthetic materials. Only cardboard and
paper from partially recycled material is used.
Functioning in the event of power failure
If you want to guarantee that your telephone system is also available in the event of a
power failure, an uninterruptible power supply (UPS) is available as an optional ac-
cessory. This ensures that the system will continue to function for several hours in the
event of a power failure.

Notes
12
Interfaces
The telephone system has the following ports:
How to connect tiptel.com 822XT:
How to connect tiptel.com 822XT rack:
ISDN ports
• S0 1, External:
Connection to a point-to-point or multipoint interface according to Euro ISDN
(DSS1)
• S0 2 and S0 3, variable:
Internal: connection to multipoint interface for ISDN devices according to Euro
ISDN (DSS1)
external: Connection to a point-to-point or multipoint interface according to Euro
ISDN (DSS1)
• S0 4, internal:
Connection to a multipoint interface for ISDN devices according to Euro ISDN
(DSS1)

Notes
13
Note: When using the optional 4S0-Module, 4 additional ISDN ports are avail-
able. Please refer to the assembly instructions for the tiptel.com 822
4S0-Module.
Analogue ports
The system comprises 8 a/b ports for various analogue terminals. This means that
you can connect analogue telephones, cordless phones, answering machines and
fax machines.
tiptel.com 822XT:
• The connection cables have to be linked with the connecting terminals.
tiptel.com 822XT rack:
• The analogue terminals are connected via RJ.45 plugs. Only the two central con-
nections (pin 4 and 5) are used for the connection.
Network connections
The telephone system comprises one 10/100 Ethernet 4-way switch. Connection is
established via a standard Ethernet cable (CAT 5). Cross-over will be detected auto-
matically and switched accordingly.
RS-232
The RS 232 port of your telephone system provides a standard modem. The follow-
ing settings have to be performed on your PC for the communication interface (for
example for COM 2):
• data transfer rate (bits per second): 115200
• data bits: 8
• parity: none
• stop bits: 1
• protocol: none
• hardware flow control: off

Notes
14
Main features
The tiptel.com 822XT telephone system provides many features that can be adapted
to the individual requirements. Some of the features can be activated or deactivated
via settings on the individual terminals.
• 1 S0 external for Euro ISDN multipoint or point-to-point access (DSS1)
• 2 S0 can be switched internally/externally
(S0 internal as multipoint interface, Euro-ISDN DSS1 protocol)
(S0 external for Euro ISDN multipoint or point-to-point access (DSS1))
• 1 S0 internal as multipoint interface, Euro ISDN protocol DSS1
• 8 a/b connections, symmetric
• Call number display (CLIP) to a/b
• Charging pulse to a/b
• LED function displays
• 4 port LAN switch 10/100 Mbps
• RS 232 interface
• Configuration via Internet browser
• New firmware may be downloaded from the Internet and uploaded to your tele-
phone system via your PC for adaptation to future requirements
• Remote configuration
• Dial-in server (ISDN) for dialling into the network via ISDN
• Security passwords for sabotage protection
• Day/night switching
• Support for charge printer / server
• Support for DECT Z-500
• call-through / call-back
• Groups (ACD)
• Least cost router (LCR)
• 3rd party CTI (TAPI)

Notes
15
Terminals
It is possible to connect analogue telephones, ISDN telephones, answering ma-
chines, fax machines and PCs to the tiptel.com 822XT / 822XT rack telephone sys-
tem. The range of operation and use of features depend on the terminal used. Please
also observe the User's Manuals for the terminals.
Only CE-approved terminal units complying with standards ETSI TS 103 021 (ana-
logue terminals) or CTR 3 (ISDN terminals) should be connected to the telephone
system.
Analogue telephones
Analogue telephones must comply with the following specifications:
• DTMF telephones (dual tone multiple frequency):
The dialling information is transmitted via a tone sequence. In addition to the -
and keys, the “” and “” keys are also available.
Additionally, the following feature should be supported by the analogue telephones
in order to ensure full functionality of the telephone system:
• CLIP and/or CNIP function:
Telephones that can display the caller’s number and/or name.
Note: Pulse dialling telephones are NOT supported.
ISDN telephones
Telephones that can be operated on S0-ports according to Euro ISDN standard
DSS1.
For this function, ISDN telephones require the associated internal subscriber number
(MSN). The input procedure is described in the User's Manual for the ISDN tele-
phone.

First start-up
16
First start-up
This telephone system has been designed as a Plug & Play device, i.e. after connect-
ing the terminals, connecting the telephone system to the mains supply and switch-
ing on the power supply, the system is ready to use.
There is a difference between configuring the telephone system, e.g. by an adminis-
trator, and configuring by individual subscribers. The administrator defines subscrib-
ers by assigning call numbers. Using this call number or the user’s name and a
password (e.g. set call forwarding), the subscriber can edit personal settings via a
browser. The administrator also defines the extensions for signalling and which ex-
ternal MSNs are available.
Your telephone system has the following factory default settings (the following list is
not complete and only gives the settings relating to the initial functional test):
• External S0 configured for Euro-ISDN point-multipoint and PP connection (DSS1)
• S0 Port 2 and 3 are configured to an internal S0 via hardware jumpers. The sub-
scribers (MSNs) 20 – 21 and 30 - 31 are preset.
• The internal S0 is configured for the Euro ISDN multipoint interface.
Subscribers (MSNs) 40 – 41 are preset.
• The analogue extensions 1 – 8 are assigned to subscribers 50 – 57.
• All subscribers have international exchange authorisation.
• Standard exchange connection with the digit .
• Charges are only displayed on ISDN terminals, not on analogue terminals.
• The PIN is preset to 0000.
• The Ethernet address is preset to 192.168.34.100.
• The subnet mask is preset to 255.255.255.0.
• The basic DHCP address is 192.168.34.100.
• The username/password for the web-based configuration is admin/admin.
•
Note: To enable full functionality of your ISDN terminal units you will have to
assign MSNs to them. For details on assigning those MSNs please
consult the User's Manual for your ISDN terminal units.
Installing the System
The tiptel.com 822XT can be mounted on the wall. The required distance between
screws is 200 mm.

First start-up
17
The tiptel.com 822XT rack a 19 inch rack unit designed for installation in 19 inch ca-
binets. The system is two units in height. During assembly, ensure that there is ade-
quate air circulation.
Tools required
• Percussion drill with 6 mm masonry bit
• Various screwdriver sizes
• Side-cutting nipper, strip-insulation pliers, crimping pliers for US-type phone
plugs where applicable
Assembly order
The following sequence must be observed when installing the system:
• Determine the ISDN wiring variants and appropriate cable
• Wire the junction boxes
• Installation location requirements
• Wall mounting of the unit
• Check and, where applicable, change the jumper settings
• Connect the terminals
• Connect the system to the NTBA and ADSL modem
• Connect the system to the 230 Volts mains network

First start-up
18
Connecting the telephone system
1. Mount the system in a suitable location.
2. Open the connection cover.
3. ISDN connection:
• Connect the NTBA and system (S01) with the enclosed ISDN connection cable.
• If you have a second or third external S0 connection you must switch S02 and/or
S03 from internal to external, JP1003 to JP1002 and JP1005 to JP1004 and con-
nect the connections with the relevant NTBA.
Jumper allocation
Function S02 JP1002
ext./int.
JP1003
ext./int.
JPA1002
100 Ohm terminator
S02 external plugged free Depends on wiring
S02 internal free plugged Depends on wiring
Function S03 JP1004
ext./int.
JP1005
ext./int.
JPA1004
100 Ohm terminator
S03 external plugged free Depends on wiring
S03 internal free plugged Depends on wiring

First start-up
19
Switch the terminator resistances via the JPA1001, JPA1002, JPA1004 and JPA1006
jumpers on or off as per their wiring.
Connect your terminals to the ISDN or analogue interfaces.
4. Network:
• Connect additional PCs to the 4 Ethernet ports BU202 (A - D). This is a switch that
works independently of the telephone system. No special connector cable is ne-
cessary when connecting directly to another switch or hub. The send/receive li-
nes are automatically configured correctly by the Ethernet port.
5. Open the connection cover.
6. Plug the power cord into the socket.
7. Programme the relevant call numbers (MSNs) in the ISDN telephones.
• Basic setting S0 port 2: 20 and 21
• Basic setting S0 port 3: 30 and 31
• Basic setting S0 port 4: 40 and 41
8. First test:
• Test extensions
Lift the receiver for the telephone on S0 4 => you hear a dial tone.
Select the first analogue port (call number “” pre-programmed).
=> The telephone rings.
• Test LAN
Switch on the PCs that you have connected to your telephone system => the
LED for the physical connection (refer to status LEDS chapter) of the relevant E-
thernet socket goes on.
9. Now perform the configuration. The configuration is made via a web browser on
your PC.
Access can be provided via the following interfaces:
• Via a LAN connection (recommended)
• Via the RS-232 by remote dial in via a standard modem with the settings
“115200,8,n,1 without data flow control”.
• Via the internal or external S0ports via remote dial-in using an ISDN card with an
Internet access protocol.
• Via an Internet connection by stating the IP address of your DSL connection.

Setting up the computer
20
Setting up the computer
Note: The following information refers to PCs installed with one of the following Mi-
crosoft operating systems: Windows 98, 98SE (second edition), Windows ME, Win-
dows 2000, Windows NT or Windows XP. Of course it is also possible to use other
operating systems – e.g. Apple Macintosh
Network configuration
In the default settings, the tiptel.com 822XT acts as a DHCP (Dynamic Host Configu-
ration Protocol) server for the connected computers. This setting means that the
connected computers are assigned the necessary IP address automatically. If the
operating system is newly installed or you have a brand new, pre-installed PC, the
necessary PC settings are already configured. For PCs that have already been con-
nected in a network and/or configured for Internet access via a DSL, ISDN or ana-
logue modem some settings will have to be changed. These essential changes are
described in the following chapters in detail for the operating systems stated above.
Note: Any installed access software – e.g. by T-Online – has to be un-
installed.
It may be necessary to re-install the TCP/IP protocol from your Win-
dows-CD (if this was un-installed by the access software used to date).
Essential web browser settings (all operating systems)
If Internet access has already been configured on your PC you must first reset a set-
ting in the web browser.
In Internet Explorer first click on Tools, then Internet options… and finally the Con-
nections tab.
Click here on the Never dial a connection option box.
Please make the same changes as described above in any other browsers if this set-
ting option is available. It is important that the browser is configured so that it does
not independently dial a (standard) connection on start up.