Toshiba IP EDGE User manual

TOSHIBA Telecommunication Systems Division
IP Telephone, Messaging and
Call Manager User Guide
Title Page
November 2011

Publication Information
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Publication Information
Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for any reason, including, but not limited to,
utilization of new advances in the state of technical arts or to simply change the design of this document.
Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves
the right, without prior notice, to make such changes in equipment design or components as engineering or
manufacturing methods may warrant.
IPedge-UG-VB
Version B, November 2011
Our mission to publish accurate, complete and user accessible documentation. At the time of printing the
information in this document was as accurate and current as was reasonably possible. However, in the
time required to print and distribute this manual additions, corrections or other changes may have been
made. To view the latest version of this or other documents refer to the Toshiba FYI web site.
Toshiba America Information Systems shall not be liable for any commercial losses, loss of revenues or
profits, loss of goodwill, inconvenience, or exemplary, special, incidental, indirect or consequential
damages whatsoever, or claims of third parties, regardless of the form of any claim that may result from the
use of this document.
THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL
PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE, WHETHER
EXPRESSED OR IMPLIED. THE SPECIFICATIONS AND INFORMATION ARE SUBJECT TO CHANGE
WITHOUT NOTICE. ACTUAL PERFORMANCE MAY VARY BASED ON INDIVIDUAL
CONFIGURATIONS, USE OF COLLATERAL EQUIPMENT, OR OTHER FACTORS.
© Copyright 2011
This document is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under
the copyright laws, this document cannot be reproduced in any form or by any means—graphic, electronic,
or mechanical, including recording, taping, photocopying, without prior written permission of Toshiba. No
patent liability is assumed, however, with respect to the use of the information contained herein.
Trademarks
Toshiba, IPedge, CIX, SoftIPT and Strata are trademarks of Toshiba Corporation or Toshiba America
Information Systems, Inc.
Appcritical is a registered trademark of Apparent Networks, Inc.
Linux is a registered trademark of Linus Torvald.
AudioCodes is Registered trademark of AudioCodes Ltd.
Cisco is a registered trademark of Cisco Technology, Inc.
SonicWALL is a registered trademark of SonicWALL, Inc.
Mozilla and Firefox are registered trademarks of Mozilla Foundation Corp.
Windows, Outlook, and Microsoft are registered trademarks of Microsoft.
Trademarks, registered trademarks, and service marks are the property of their respective owners.

IPedge General End User Information
FCC Requirements
Means of Connection: The IPedge does not connect directly to the telephone network. All direct
connections are made to a gateway. Please refer to the gateway manufacturer's documentation.
Radio Frequency Interference
Warning: This equipment generates, uses, and can radiate radio frequency energy and if not installed and
used in accordance with the manufacturer’s instruction manual, may cause interference to radio
communications. It has been tested and found to comply with the limits for a Class A computing device
pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection
against such interference when operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case, the user, at his/her own expense, will be
required to take whatever measures may be required to correct the interference.
Underwriters Laboratory
This system is listed with Underwriters Laboratory (UL). Secondary protection is required, on
any wiring from any telephone that exits the building or is subject to lightning or other electrical
surges, and on DID, OPS, and Tie lines. (Additional information is provided in the IPedge
Install Manual.)
CP01, Issue 8, Part I Section 14.1
Notice: The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department
does not guarantee the Equipment will operate to the user’s satisfaction.
Repairs to Certified Equipment should be coordinated by a representative designated by the supplier.
Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities
of the local telecommunications company. The equipment must also be installed using an acceptable
method of connection. The customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
CAUTION! Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.
Important Notice — Music-On-Hold
In accordance with U.S. Copyright Law, a license may be required from the American Society of
Composers, Authors and Publishers, or other similar organization, if radio or TV broadcasts are
transmitted through the music-on-hold feature of this telecommunication system. Toshiba America
Information Systems, Inc., strongly recommends not using radio or television broadcasts and hereby
disclaims any liability arising out of the failure to obtain such a license.
Hearing Aid Compatibility Notice: The FCC has established rules that require all installed business
telephones be hearing aid compatible. This rule applies to all telephones regardless of the date of
manufacture or installation. There are severe financial penalties which may be levied on the end-user for
non-compliance.
301756
I.T.E

Toshiba Telecommunication Systems Warranty and License Agreements
For information relating to the End User Limited Warranty and License Agreements, please refer to http://
www.telecom.toshiba.com/Telephone_Systems_Support/warranty.cfm
WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS
A valuable element of Toshiba’s product strategy is to offer our customers a complete product portfolio. To
provide this value to our customers at the most optimal prices, we offer both Toshiba-branded and third-
party manufactured products that support our Toshiba IPedge product portfolio. Similar to other resellers of
software, hardware and peripherals, these third-party manufactured products carry warranties independent
of our Toshiba limited warranty provided with our Toshiba-branded products. Customers should note that
third-party manufacturer warranties vary from product to product and are covered by the warranties
provided through the original manufacturer and passed on intact to the purchaser by Toshiba. Customers
should consult their product documentation for third-party warranty information specific to third-party
products. More information may also be available in some cases from the manufacturer’s public website.
While Toshiba offers a wide selection of software, hardware and peripheral products, we do not specifically
test or guarantee that the third-party products we offer work under every configuration with any or all of the
various models of the Toshiba IPedge. Toshiba does not endorse, warrant nor assume any liability in
connection with such third party products or services. If you have questions about compatibility, we
recommend and encourage you to contact the third-party software, hardware and peripheral product
manufacturer directly.

IPedge UG 11/11 TOSHIBA 1
Contents
Organization.......................................................................................................................................... 9
Conventions ........................................................................................................................................ 10
Related Documents/Media.................................................................................................................. 10
Chapter 1 – The Grand Tour
IP5000-series Telephone Overview .................................................................................................... 13
Fixed Buttons ....................................................................................................................................13
Programmable Feature Buttons........................................................................................................16
Key Strip ........................................................................................................................................... 16
LCD ..................................................................................................................................................... 16
9-Line LCD Display ...........................................................................................................................16
4-Line LCD Display ...........................................................................................................................17
Soft Keys............................................................................................................................................. 18
Chapter 2 – The Basics
Customizing Your Telephone.............................................................................................................. 19
Volume Control .................................................................................................................................19
LCD Contrast ...................................................................................................................................... 20
Brightness Control ............................................................................................................................20
Backlight On/Off................................................................................................................................21
Dial Pad and Button Beeps............................................................................................................... 21
Speakerphone/Microphone Sensitivity Adjustment ..........................................................................21
Telephone Terminology ...................................................................................................................... 22
Making a Call ...................................................................................................................................... 23
Handset ............................................................................................................................................23
Spkr Button ....................................................................................................................................... 23
Hot Dialing ........................................................................................................................................ 23
Dial Directory....................................................................................................................................... 23
Answering a Call ................................................................................................................................. 25
Handset ............................................................................................................................................25
Speaker ............................................................................................................................................25
Shift Button .......................................................................................................................................25
Handsfree Answerback..................................................................................................................... 25
On a Call ............................................................................................................................................. 26
Switching Between Handset and Speakerphone..............................................................................26
Microphone (Mic/Mute) Button.......................................................................................................... 26
Hold ..................................................................................................................................................26
Message Waiting................................................................................................................................. 27
Responding to a Lit Msg LED ...........................................................................................................27
Turning On/Off MW LED on Another Extension ............................................................................... 27
LED Indicator Details .......................................................................................................................... 28

Contents
Chapter 3 – SoftIPT
2TOSHIBA IPedge UG 11/11
Chapter 3 – SoftIPT
SoftIPT Icons .................................................................................................................................... 29
Fixed Buttons ....................................................................................................................................30
Flexible Buttons ................................................................................................................................30
Liquid Crystal Display .......................................................................................................................30
Configuring SoftIPT............................................................................................................................. 31
Configure the SoftIPT ....................................................................................................................... 31
Basic SoftIPT Functions...................................................................................................................... 34
Start the SoftIPT ............................................................................................................................... 34
Answering a Call............................................................................................................................... 35
Switching a Call to Your Headset ..................................................................................................... 35
Labeling Feature Buttons..................................................................................................................35
Using the Directory ........................................................................................................................... 35
Using Echo Canceller.......................................................................................................................... 36
Chapter 4 – Feature Operations
Account Codes.................................................................................................................................... 37
Voluntary Account Codes ................................................................................................................. 38
Advisory Message............................................................................................................................... 38
Alarm Notification ................................................................................................................................ 40
Automatic Callback ............................................................................................................................. 40
Background Music (BGM) ................................................................................................................... 41
Call Forward........................................................................................................................................ 41
Call History.......................................................................................................................................... 43
Call Park.............................................................................................................................................. 44
Call Pickup .......................................................................................................................................... 46
Group Pickup ....................................................................................................................................46
Ringing, Page or Held Call Pickup....................................................................................................46
Call Transfer........................................................................................................................................ 47
Call Waiting ......................................................................................................................................... 48
Caller ID .............................................................................................................................................. 48
Conference Call .................................................................................................................................. 49
Direct Station Selection (DSS) ............................................................................................................ 51
Do Not Disturb..................................................................................................................................... 51
Setting DND for Another Extension ..................................................................................................52
Emergency Call................................................................................................................................... 52
Emergency Monitoring Station..........................................................................................................52
Emergency Ringdown ......................................................................................................................... 52
Message Waiting................................................................................................................................. 53
Microphone Cut-Off............................................................................................................................. 54
Off-Hook Call Announce (OCA) .......................................................................................................... 54
Override .............................................................................................................................................. 55
Paging................................................................................................................................................. 56
Privacy ................................................................................................................................................ 57
Redial.................................................................................................................................................. 58
Speed Dial........................................................................................................................................... 58
Time and Date Setting (Local) ............................................................................................................ 60
Tone First / Voice First Signalling ....................................................................................................... 60
Tone First Signalling .........................................................................................................................60
Voice First Signalling ........................................................................................................................60
Uniform Call Distribution ..................................................................................................................... 61
Login/Logout ....................................................................................................................................... 61

Contents
Chapter 5 – Messaging Features
IPedge UG 11/11 3
Chapter 5 – Messaging Features
Access your Mailbox by Phone ........................................................................................................... 63
Set up Your Mailbox for the First Time................................................................................................ 63
Check New Messages ........................................................................................................................ 64
Review saved messages .................................................................................................................... 64
Envelope Information .......................................................................................................................... 64
Volume /Speed Control....................................................................................................................... 65
Reply to a Message ............................................................................................................................ 65
Call Back Directly ................................................................................................................................ 65
Redirect a Message ............................................................................................................................ 66
Erase / Delete and Retrieve a Deleted Message ................................................................................ 67
Delete a Message .............................................................................................................................67
Retrieve a Deleted Message ............................................................................................................ 67
Number of Messages .......................................................................................................................... 67
Send A Message Directly To A Subscriber’s Mailbox ......................................................................... 67
To Mark a Message as Confidential.................................................................................................... 68
To Mark a Message as Priority ........................................................................................................... 68
To Mark a Message as Priority and Confidential ................................................................................ 69
To Request a Return Receipt for a Message...................................................................................... 69
To Request Notification of Non-receipt ............................................................................................... 69
To Schedule a Message for Future Delivery....................................................................................... 69
To Send a Message Using Directory Assistance ................................................................................ 70
To Send a Message to a Group Distribution ....................................................................................... 71
Delete a Message after Sending......................................................................................................... 71
Chapter 6 – Greetings
Manage your Default Greeting ............................................................................................................ 73
Activate your Extended Absence Greeting ......................................................................................... 73
Deactivate your Extended Absence Greeting ..................................................................................... 74
Manage your Busy Greeting ............................................................................................................... 74
Manage your Custom Greetings ......................................................................................................... 74
Change your Recorded Name ............................................................................................................ 74
Chapter 7 – Other Messaging Applications
Group Distributions ............................................................................................................................. 75
Set up a Private Group Distribution List .............................................................................................. 75
Add Members to a Private Group Distribution List .............................................................................. 75
Delete Members from a Private Group Distribution List...................................................................... 76
Delete a Private Group Distribution List .............................................................................................. 76
Listen to Members in a Private Group Distribution List ....................................................................... 76
Using a Private Group Distribution List ............................................................................................... 76
Using a Global Group Distribution List ................................................................................................ 76
Personal Options................................................................................................................................. 77
Message Notification........................................................................................................................... 77
To Activate or Deactivate Message Notification.................................................................................. 77
Set a Wake up Call ............................................................................................................................. 78
Change your Mailbox Password ......................................................................................................... 78
Personal Assistant .............................................................................................................................. 79
Follow me............................................................................................................................................ 79
Setting up Follow me ........................................................................................................................79
Accepting or rejecting calls at a call-out ........................................................................................... 80
Transfering to an Operator or another Extension .............................................................................80
Setting up Call Screening.................................................................................................................... 80

Contents
Chapter 8 – Fax Capabilities
4TOSHIBA IPedge UG 11/11
Setting up “Do not Disturb”.................................................................................................................. 80
Setting up a Personal Schedule.......................................................................................................... 81
Recording a Scheduled Greeting ........................................................................................................ 81
Unified Messaging............................................................................................................................... 81
Access your Voicemails through Email ............................................................................................... 81
Chapter 8 – Fax Capabilities
Sending a Fax from your desktop ....................................................................................................... 83
Recipient........................................................................................................................................... 84
My Info .............................................................................................................................................. 84
Options .............................................................................................................................................85
Server Info ........................................................................................................................................ 85
Setting up the Internal address book ................................................................................................85
Fax options.......................................................................................................................................... 86
Fax Settings......................................................................................................................................86
Incoming Faxes ................................................................................................................................86
Fax Confirmation ..............................................................................................................................87
Auto Print .......................................................................................................................................... 87
Fax Contacts..................................................................................................................................... 87
Fax Log.............................................................................................................................................87
Fax Queue ........................................................................................................................................ 87
Cover Information .............................................................................................................................87
Redirect fax messages........................................................................................................................ 88
Chapter 9 – Call Manager Basics
The Main Screen................................................................................................................................. 90
The Compact View ........................................................................................................................... 90
Expanded View................................................................................................................................. 93
Screen Docked Views.......................................................................................................................94
Call Manager Main Menu..................................................................................................................94
Shortcuts ............................................................................................................................................. 95
Quick Access Toolbar (QAT) ............................................................................................................95
KeyTips............................................................................................................................................. 95
Hot Keys ........................................................................................................................................... 95
The Side Window Screen.................................................................................................................... 96
Call Handler Mode ............................................................................................................................ 96
Buttons Mode.................................................................................................................................... 96
Companion Application Windows........................................................................................................ 97
Screen Colors ..................................................................................................................................... 97
Chapter 10 –Using Call Manager Features
Call Handling Features........................................................................................................................ 99
Making Outgoing Calls...................................................................................................................... 99
Answering Calls ..............................................................................................................................100
Hang Up..........................................................................................................................................101
Holding Calls...................................................................................................................................101
Transferring Calls ...........................................................................................................................101
Call Forwarding...............................................................................................................................102
Status Messages and DND ............................................................................................................103
Viewing Extra Call Information........................................................................................................104
Call Center Features ......................................................................................................................... 105
Logging In or Out ............................................................................................................................105
Changing Agent Status...................................................................................................................106

Contents
Chapter 11 – Preferences
IPedge UG 11/11 5
Chapter 11 –Preferences
PREFERENCES ............................................................................................................................... 107
Config Settings.................................................................................................................................. 107
General ........................................................................................................................................... 108
Dialing Tab......................................................................................................................................112
Docking Tab....................................................................................................................................117
Advanced Tab.................................................................................................................................118
Setting Up Hot Key Dialing & Popup................................................................................................. 121
Setting Shortcut Keys .....................................................................................................................121
Skin Editor......................................................................................................................................... 122
Skins Files ......................................................................................................................................123
Saving/Creating New/Deleting Skins ..............................................................................................123
The Skin Editor ...............................................................................................................................124
LCD Background and Text Colors ..................................................................................................124
Insert your Logo into the Skin .........................................................................................................125
Changing Call Windows Appearance .............................................................................................125
Changing the Button/ACD Button Appearance...............................................................................125
Email skins......................................................................................................................................126
Tab Settings...................................................................................................................................... 127
Add Tab ..........................................................................................................................................127
Update Tab .....................................................................................................................................127
Delete Tab ......................................................................................................................................128
Revert .............................................................................................................................................128
Chapter 12 –Buttons
Programmable Buttons ..................................................................................................................... 129
User Programmable Keys ................................................................................................................. 130
To Initialize Key ..............................................................................................................................130
To Swap Keys.................................................................................................................................130
To Copy This Key ...........................................................................................................................130
To Change Key...............................................................................................................................130
Chapter 13 –Actions
Creating Actions................................................................................................................................ 137
Attach Account Code ......................................................................................................................138
Export Call Info ...............................................................................................................................138
Log Info to File ................................................................................................................................139
Lookup in Outlook ...........................................................................................................................139
Minimize Phone Screen..................................................................................................................140
Modify Call Information ................................................................................................................... 140
Play WAV File.................................................................................................................................141
Pop External Web Browser.............................................................................................................141
Pop Internal Web Browser ..............................................................................................................142
Popup Call Info Screen...................................................................................................................143
Popup Phone Screen......................................................................................................................144
Run another Program .....................................................................................................................144
Send DDE Msg ...............................................................................................................................145
Send Keystrokes to a Program .......................................................................................................146
Set Phone Status Message ............................................................................................................148
Set Phone Forwarding ....................................................................................................................149
System/PBX Command ..................................................................................................................150
Transfer Call ................................................................................................................................... 151

Contents
Chapter 14 – Personal Call Handler
6TOSHIBA IPedge UG 11/11
Action Variables ................................................................................................................................ 152
Call Variables..................................................................................................................................152
System Variables............................................................................................................................154
Exporting Actions............................................................................................................................155
Importing Actions ............................................................................................................................155
Testing Actions ...............................................................................................................................156
Chapter 14 –Personal Call Handler
Personal Call Handler ....................................................................................................................... 157
Creating Personal Call Handling Rules............................................................................................. 158
Like Matches ..................................................................................................................................... 165
Unlike Matches.................................................................................................................................. 165
Export Rules...................................................................................................................................... 166
Importing Rules ................................................................................................................................. 166
Chapter 15 –Using Microsoft Outlook
Dialing from within Outlook ............................................................................................................... 167
Incoming Calls................................................................................................................................... 167
While on a Call .................................................................................................................................. 168
Integrating with Outlook Calendar..................................................................................................... 169
Create Actions to set and clear the DSS Message.........................................................................169
Create Personal Call Handler Rules...............................................................................................170
The Final PCH Rules ......................................................................................................................170
Chapter 16 –Using Companion Applications
Contacts ............................................................................................................................................ 171
Sorting Entries ................................................................................................................................171
Searching Entries ...........................................................................................................................171
CIX Directory ..................................................................................................................................172
Personal / Speed Dial Directory......................................................................................................173
Presence Viewer.............................................................................................................................173
History ............................................................................................................................................... 176
ACD Viewer....................................................................................................................................... 180
Logging In or Out ............................................................................................................................181
ACD Group Status .......................................................................................................................... 183
Notifications ....................................................................................................................................184
CM LCD .......................................................................................................................................... 185
Miscellaneous .................................................................................................................................186
Using ACD Viewer ..........................................................................................................................186
Requesting Supervisor Help ...........................................................................................................189
Chat................................................................................................................................................... 190
Chat Operation ...............................................................................................................................190
Using Chat Messaging....................................................................................................................190
To Send a Broadcast Message ......................................................................................................193
Chat Feature Operation ..................................................................................................................195
Response Buttons ..........................................................................................................................196
Personal Groups .............................................................................................................................197
Whiteboard Operation.....................................................................................................................198
Whiteboards Setup ......................................................................................................................... 199
Configuring Chat.............................................................................................................................200
Interfacing with Other Programs .....................................................................................................204
Format of the DDE Command Interface .........................................................................................205

Contents
Chapter 17 – Enterprise Manager Personal Administration
IPedge UG 11/11 7
Dialer................................................................................................................................................. 210
Main Screen....................................................................................................................................210
Calls Display Area ..........................................................................................................................210
Functions ........................................................................................................................................211
Sorting Entries ................................................................................................................................212
Dialer Operation.............................................................................................................................. 212
Adding Calls to the Dialer ...............................................................................................................213
Configuration Settings ....................................................................................................................216
Adding Action Buttons to Ready to Dial and Results Screens........................................................217
Advanced Topics ............................................................................................................................218
Buttons .............................................................................................................................................. 219
Web Browser..................................................................................................................................... 220
Chapter 17 –Enterprise Manager Personal Administration
Prerequisites ..................................................................................................................................... 221
Log In ................................................................................................................................................ 222
To change your Security Code/Password ......................................................................................222
Log Out ............................................................................................................................................. 222
Home................................................................................................................................................. 223
Keystrip Labels.................................................................................................................................. 224
DND Activating.................................................................................................................................. 225
One Touch Buttons ........................................................................................................................... 225
Changing a One Touch Button .......................................................................................................225
To Use a One Touch Button ...........................................................................................................226
Ring Tones........................................................................................................................................ 227
Settings ............................................................................................................................................. 228
Call Forward...................................................................................................................................... 229
CF Internal and Line Calls ..............................................................................................................229
CF Direct Line Calls ........................................................................................................................ 229
To set up Station Call Forward ....................................................................................................... 229
Speed Dial......................................................................................................................................... 232
System Speed Dial .........................................................................................................................232
System Info ....................................................................................................................................... 232
Display Advisory Messages............................................................................................................232
Voice Mail.......................................................................................................................................... 233
Account Code.................................................................................................................................... 233
Preferences....................................................................................................................................... 234
Meeting ............................................................................................................................................. 234

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IPedge UG 11/11 TOSHIBA 9
Introduction
This guide describes the Toshiba IP5000-series telephones and various other
user operations for applications that are integrated with the IPedge system.
Organization This guide is divided as follows:
•Chapter 1 – The Grand Tour is an overview of the telephones supported
by the IPedge system.
•Chapter 2 – The Basics covers thebasic operations of the IP5000-series
telephones
•Chapter 3 – SoftIPT describes the SoftIPT software client functions.
•Chapter 4 – Feature Operations covers the details about the IP5000-
series telephone’s advanced features.
•Chapter 5 – Messaging Features contains user instructions for the basic
Messaging features.
•Chapter 6 – Greetings has procedures for the Message Greeting
functions.
•Chapter 7 – Other Messaging Applications has instructions for
advanced messaging functions, such as Group Distributions, Adding and
deleting members of groups lists, Setting up personal options and
message notifications, Changing mailbox passwords, Personal Assistant,
Follow me, etc.
•Chapter 8 – Fax Capabilities describes how to send faxes from your
desktop, redirect fax messages and automatically send faxes to a printer.
•Chapter 9 – Call Manager Basics covers the basics of using Call
Manager.
•Chapter 10 – Using Call Manager Features contains user instructions
for call handling features for personal as well as ACD calls in Call
Manager.
•Chapter 11 – Preferences covers the Preferences options in Call
Manager.
•Chapter 12 – Buttons discusses the various buttons and options
available in Call Manager and how to change, edit, etc.
•Chapter 13 – Actions defi nes the powerful actions that can used with
Call Manager.
•Chapter 14 – Personal Call Handler covers the setting up of call
handling rules and other personal call handling options.
•Chapter 15 – Using Microsoft Outlook provides user instructions for
Microsoft Outlook integration using Call Manager.

IPedge
10 TOSHIBA IPedge UG 11/11
•Chapter 16 – Using Companion Applications contains procedures for
Companion applications available with Call Manager, such as, Contacts,
History, ACD Viewer, Chat, Dialer, Buttons, and Web Browser.
•Chapter 17 – Enterprise Manager Personal Administration familiarizes
you with the web-based Enterprise Manager personal administration tool.
Conventions
Related
Documents/Media Some documents listed below may appear in different versions on the Toshiba
FYI site or in print. To find the most current version, check the version/date in the
Publication Information on the back of the document’s title page. The following are
related documents for IPedge systems.
•IPedge General Description
•IPedge Installation Manual
•IPedge Feature Description and Implementation
•IPedge IP5000-Series Telephone Quick Reference Card
Important! This document may contain references to features that are for future implementation.
Conventions Description
Note Elaborates specific items or references other information. Within
some tables, general notes apply to the entire table and numbered
notes apply to specific items.
Important! Calls attention to important instructions or information.
Extension
Number
Press to answer a call to the Extension Number. Each station can have
multiple extension buttons. Incoming calls ring the extension button(s)
from the top down. For example, station 10's extensions ring 10-1 first,
then 10-2, 10-3, and 10-4. A station is considered busy when all
extensions are being used.
Arial bold Represents telephone buttons.
Courier Shows a computer keyboard entry or screen display.
“Type” Indicates entry of a string of text.
“Press” Indicates entry of a single key. For example: Type prog then press
Enter.
Plus (+)
Shows a multiple PC keyboard or phone button entry. Entries
without spaces between them show a simultaneous entry. Example:
Esc+Enter. Entries with spaces between them show a sequential
entry. Example: #+5.
Tilde (~) Means “through.” Example: 350~640 Hz frequency range.
Denotes a procedure.
Denotes the step in a one-step procedure.
See Figure 10 Grey words within the printed text denote cross-references. In the electronic version of this document (Library CD-ROM), cross-
references appear in blue hypertext.

IPedge UG 11/11 TOSHIBA 11
The Grand Tour 1
The IP5000-series telephones connected to a Strata CIX telephone system,
running Release 5.2 or higher software, include a selection of IP telephone
models and matching IP add-on modules, as well as a 60 button DSS Console.
See Table 1 for more details.
Some IP5000 telephones offer a built-in gigabit ethernet switch allowing the
telephone to autosense the network speed, 10/100/1000Mbps. The IP5522-SD,
IP5622-SD, IP5531-SDL, and IP5631-SDL telephone models do not support
1000Mbps.
Through dynamic soft key assignments, the LCD telephones provide easy access
to frequently-used features by prompting specific tasks, providing Outside Line
Identification, User Name/Number, Call Duration, Date/Time of Day displays, and
Name and number displays of incoming callers.
The full-duplex speakerphone on these telephones enables you to place and
receive calls without lifting the handset.
The LCD telephones with 10 and 20 buttons are available with LCD backlight.
However, the IP5022-SD, IP5522-SD and IP5531-SDL telephones do not have
the backlight. To change the backlight settings, refer to Chapter –Feature
Operations.
Table 1 IP5000 Series Telephones
Description Image
10 Button IP Telephone:
• 4 line LCD with back light option
• Full duplex Speakerphone
• Headset I/F
• Ringing LED
20 Button IP Telephone:
• 4 line LCD with back light option
• Full duplex Speakerphone
• Headset I/F
• Ringing LED

IPedge
The Grand Tour
12 TOSHIBA IPedge UG 11/11
The IP5000-series telephone upgrade options include:
Note: IP5522-SD, IP5531-SDL and IP5622-SD can not connect ADM/DSS.
20 Button with Electronic LCD Labels:
• 9 line LCD with back light
• Full duplex Speakerphone
• Headset I/F
• Ringing LED
Table 2 IP5000 Series Add-on Modules
Description Image
10 Button ADM for IP5000-series
• LCD programmable key strip with
back light
20 Button ADM for IP5000-series
• Paper Key Strip
60 Button DSS for IP5000-series
• Paper Key Strip
Table 1 IP5000 Series Telephones (continued)
Description Image

IPedge
The Grand Tour
IPedge UG 11/11 TOSHIBA 13
IP5000-series
Telephone
Overview
The illustration of the IP5000-series telephone shown below gives a general idea
of the basic attributes found on most of these telephones. The positioning of the
buttons varies per telephone model.
Legend
Fixed Buttons The fixed buttons on the dial pad help perform standard functions quickly and
easily.
A
B
C
E
F
G
H
I
J
K
20 Programmable Feature Buttons 4-Line LCD Telephone
D
A Status LED (message and ringing)
B. LCD Display
C. Softkeys
D. Programmable Feature Buttons
E. Message Waiting LED Button
F. Microphone LED Button
G. Speaker LED Button
H. Volume Button
I. Hold Button
J. Microphone
K. Tilt stand

IPedge
The Grand Tour
14 TOSHIBA IPedge UG 11/11
Layouts Fixed buttons are laid out differently on the IP5000-series telephones.
The Fixed buttons are described below.
9-line LCD Telephone
10 and 20 Button 4-line LCD Telephones
Fixed buttons are located on either side of the dial pad.
Table 3 Fixed Button Definitions
Button Definitions
Message (Msg): When Msg LED flashes, press Msg to call back the
station or voice mail device that activated the LED. This is the tele-
phone’s [PDN] message waiting button.
Important! Red LED must be on in order for button to function.
Microphone (Mic/Mute) button toggles between Mic and Mute. When
Mic key is lit, Mute is disabled. When Mic is pressed again and light is
off, Mute is enabled on the microphone in the telephone and the micro-
phone in the handset.

IPedge
The Grand Tour
IPedge UG 11/11 TOSHIBA 15
Speaker: Press to toggle the speaker ON/OFF. When red Speaker LED
is lit handsfree communications is supported.
To start a handsfree conversation; press the Speaker button, this turns
the red Speaker LED on. To terminate this call press the Speaker button
again (Speaker LED off).
During a handset conversation, press the Speaker button to start
hands-free communications (red Speaker LED on). Press the Speaker
button again to transfer the conversation back to the handset (Speaker
LED off).
Press and release the volume control bar to adjust volume levels.
Shift Key: Purple button on the IP5131 telephone. Press Shift at any
time to alternate between display of feature keys 1~10 and feature keys
11~20.
Web Browser Key: Blue button on the IP5131 telephone. Press this key
to access the web.
Navigation Key: Round button on the IP5131 telephone is a navigation
key used for moving the cursor on html pages and in the programming
screens. Center of the button is the “select” function. The arrows are
used to scroll up, down, left or right.
Spdial Press Spdial and enter 3-digit Speed dial access code. Speed dial
access codes must be setup before they can be accessed.
Redial Press Redial to dial the last telephone number called (internal or exter-
nal).
If you have Automatic Line Selection, lift the handset first.
Cnf/Trn (Con-
ference/Trans-
fer)
Press Cnf/Trn to add internal or external parties to a conference call
(up to 8 parties).
Press Cnf/Trn and enter a number to transfer a call to another party (on
the CIX system).
Hold Press Hold to place an internal or external call on hold.
Press Hold Hold to place an internal or external call on Exclusive hold.
If your telephone is programmed for Automatic Hold, existing calls are
automatically placed on hold when you answer a call or make another
call.
Table 3 Fixed Button Definitions (continued)
Button Definitions

IPedge
The Grand Tour
16 TOSHIBA IPedge UG 11/11
Programmable
Feature Buttons Programmable Feature Buttons are
programmed by the System
Administrator and can be customized on
a per user basis.
Note: Programmable Feature Buttons
are numbered bottom to top, left
to right (shown right).
Key Strip The key strips on the IP5000-series telephones and add-on modules are
either electronic (programmable) or paper (refer to Tab le 1 and Ta ble 2).
LCD
9-Line LCD Display The LCD on the 9-Line LCD telephone (shown below) in idle state shows:
Top to Bottom
Line 1 or the top line of the LCD will display your user name (if programmed)
and your extension number.
Line 2 will show the Date and time.
Line 3 will show information related to your telephone set: VM New/Saved
messages, Call Forward, or if a certain feature is enabled on your telephone
set.
A plus sign + on the LCD indicates there is more data to display. Press NEXT
to advance through the information.
Lines 4~8 will indicate Programmable Feature Button labels. “Browser”on
Page -16
Line 9 will display the Soft Keys (See “Soft Keys” on page 1-18).
Browser Note: This feature applies to the IP5131-SDL telephone.
Toshiba’s IP5131-SDL with it’s large display screen also supports an HTML
browser to allow navigation on the World Wide Web or a company’s intranet.
The phone can have a homepage setup that allows navigation to begin just
like a homepage in your internet browser.
Programmable Feature Button
Layout
01
02
03
04
05
06
07
08
09
10
11
12
14
15
16
17
18
19
20
13