Toshiba PERCEPTIONe&ex User manual

Issue 2, February 1992
PERCEPTIONe&ex
© COPYRIGHT 1992 TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
All rights reserved. No part of this manual may be reproduced in any form or by any means —
graphic, electronic, or mechanical, including recording, taping, photocopying, or the use of
information retrieval systems — without express written permission of the publisher of this material.
DIGITAL TELEPHONE USER GUIDE
Perceptione
& ex
R

PERCEPTIONe&ex
TRADEMARKS AND SERVICE MARKS
The following trademarks and service marks are used in this document:
■PERCEPTION® : registered trademark of Toshiba America Information Systems, Inc.
Certain state and federal laws regulate the monitoring of calls without the knowledge of parties involved. Prior
to performing any method of call monitoring, any such regulations should be identified and complied with.
Toshiba America Information Systems, Inc. disclaims any liability arising out of the failure to comply with such
regulations.
Toshiba America Information Systems, Inc. reserves the right to change any of this information including, but
not limited to, product characteristics and operating specifications, without prior notice.

TABLE OF CONTENTS
SUBJECT PAGE
TELEPHONE DIAGRAMS........................................................................................................... iii
20-button Digital Telephone ..................................................................................... iii
20-button Liquid Display Digital Telephone.............................................................. iv
GENERAL INFORMATION......................................................................................................... 1
Call Progress Tones................................................................................................. 1
Special Signal Tones (While Telephone Is In Use) .................................................. 2
Ringing Signals ....................................................................................................... 2
DN LED Indications.................................................................................................. 2
Volume Controls....................................................................................................... 3
SPEED DIALING........................................................................................................................ 4
Automatic Dialing..................................................................................................... 4
Repeat Last Number Dialed..................................................................................... 5
Speed Dial-Station................................................................................................... 5
Speed Dial-System .................................................................................................. 6
CALL FUNCTIONS..................................................................................................................... 6
Automatic Callback .................................................................................................. 6
Call Forwarding........................................................................................................ 8
Call Pickup Directed................................................................................................. 11
Call Pickup Group.................................................................................................... 12
Conferencing............................................................................................................ 12
Consultation Call...................................................................................................... 13
Do Not Disturb ......................................................................................................... 13
Handsfree Answerback/Speaker Cut-off.................................................................. 14
Least Cost Routing .................................................................................................. 15
Off-hook Call Announce........................................................................................... 15
Outgoing Calls ......................................................................................................... 17
Station-to-Station Calling ......................................................................................... 17
CALL HOLD AND TRANSFER................................................................................................... 18
Call Holding.............................................................................................................. 18
Call Transfer............................................................................................................. 19
Call Waiting.............................................................................................................. 19
Camp-on Calls ......................................................................................................... 20
PERCEPTIONe&ex DIGITAL TELEPHONE
i

SUBJECT PAGE
MESSAGES ............................................................................................................................... 21
Meet-me Page ......................................................................................................... 21
Message Center Operation...................................................................................... 21
Message Waiting...................................................................................................... 22
Paging, External Zones (Five Zones) ...................................................................... 23
Paging, Internal Groups (0, 2 ~ 17).......................................................................... 23
Station-to-Station Message Waiting with LCD ......................................................... 24
Voice Mail................................................................................................................. 25
Voice Page............................................................................................................... 26
MISCELLANEOUS FEATURES................................................................................................. 27
Account Code Calls ................................................................................................. 27
Account Number Recording..................................................................................... 29
Automatic Wake-up/Timed Reminder....................................................................... 30
Executive Override................................................................................................... 31
Maid-in-Room Status (Lodging/Health Care Only)................................................... 31
Manual Signaling...................................................................................................... 32
Privacy Release ....................................................................................................... 32
Private Line .............................................................................................................. 33
Speakerphone (Optional) ........................................................................................ 33
Toll Restriction/Class of Service Override................................................................ 35
Universal Night Answer............................................................................................ 35
LIQUID CRYSTAL DISPLAY....................................................................................................... 36
Summary of LCD Functions..................................................................................... 37
Alphanumeric Display .............................................................................................. 45
SYSTEM DIRECTORY............................................................................................................... 50
DIGITAL TELEPHONE PERCEPTIONe&ex
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PERCEPTIONe&ex DIGITAL TELEPHONE
iii
SLIDING
DIRECTORY
TRAY
1
#
*
2ABC 3DEF
4GHI 5JKL 6MNO
7PRS 8TUV 9WXY
0OPER
MESSAGE
CONF/TRNS
REDIAL
HOLD
MIC
SPEAKER
VOLUME
DIALPAD
SPEAKER ON/OFF
BUTTON AND LED
INDICATOR
MICROPHONE
ON/OFF BUTTON
AND LED INDICATOR
MODULAR
HANDSET
CORD
HANDSET
LAST
NUMBER
REDIAL
BUTTON
HOLD
BUTTON
FLEXIBLE
FEATURE
BUTTONS
MESSAGE WAITING
BUTTON AND LED
INDICATOR
CONFERENCE/
TRANSFER
BUTTON
VOLUME
UP/DOWN
CONTROL
BUTTONS
SPEAKER
20-button Digital Telephone

DIGITAL TELEPHONE PERCEPTIONe&ex
iv
20-button Liquid Display Digital Telephone
SLIDING
DIRECTORY
TRAY
1
#
*
2ABC 3DEF
4GHI 5JKL 6MNO
7PRS 8TUV 9WXY
0OPER
MESSAGE
CONF/TRNS
REDIAL
HOLD
MIC
SPEAKER
VOLUME
DIALPAD
FLASH
SPEAKER ON/OFF
BUTTON AND LED
INDICATOR
MICROPHONE
ON/OFF BUTTON
AND LED INDICATOR
MODULAR
CORD
HANDSET LCD DISPLAY
LCD CONTROL
BUTTONS
FLASH
BUTTON
LAST
NUMBER
REDIAL
BUTTON
HOLD
BUTTON
FLEXIBLE
FEATURE
BUTTONS
MESSAGE WAITING
BUTTON AND LED
INDICATOR
TRANSFER/
CONFERENCE
BUTTON
VOLUME
UP/DOWN
CONTROL
BUTTONS
SPEAKER
MODE PAGE SCRL

GENERAL INFORMATION
Your digital telephone has been designed to provide easy access to the
wide range of features offered by your telephone system. Each digital
telephone is equipped with a dialpad, 26 feature buttons, volume control
up-and-down buttons, and a handset. (A second modular connector can
be used for a headset or other external device.) The feature buttons on
each side of the dialpad are fixed, and their functions cannot be
changed. The feature buttons above the dialpad are flexible and can be
changed in programming.
Many digital telephones in your system are provided with specific buttons
that activate features. This is for your communications convenience, by
speeding and enhancing telephone usage. However, because the
system is so feature-rich, not all of its features can be assigned buttons.
These additional features are accessed by dialing codes (which are
indicated in this guide by appearing after the button, usually in
parentheses). This user guide provides step-by-step instructions for each
of these features.
NOTE: It is possible that your digital telephone may not be able to
access all of the listed features. This is because feature accessibility is
assigned by a Station’s Class of Service in system programming.
CALL PROGRESS TONES
Dial: Standard tone—continuous; proceed to dial.
Recall Dial: Standard tone—three short pulses followed by
continuous tone; proceed with feature execution.
Busy: Standard tone—60 impulses per minute (IPM); the
station or trunk you have dialed is busy.
Overflow: Same as busy tone—120 IPM; your call has been
blocked due to dialing error or service restrictions.
Ringing: Standard tone—1-second on, 3-seconds off; your call is
ringing.
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SPECIAL SIGNAL TONES (While Telephone Is In Use)
Camp-on: A single muted warning tone indicates that a call is
waiting.
Call Waiting: Two short warning tones via the speaker, accompanied
by a flashing Call Waiting LED indicates that a call is
waiting.
Attendant Verification/Executive Override:
A short tone burst via the handset (repeated every 15
seconds) is applied whenever the attendant enters the
conversation, and when a station user enters your
conversation using the Executive Override feature.
RINGING SIGNALS
Internal Call: A ringing signal via the speaker every 4 seconds.
External or Attendant Call:
A double ringing signal via the speaker at 4-second
intervals.
DN LED INDICATIONS
One of the new enhancements provided with the Digital Telephones is
the DN LED indications illuminating as both RED and/or GREEN. The
following list describes both the state and color used to indicate the
status of the DNs.
Flash: 1/2-second on, 1/2-second off—indicates an incoming
call. DN flashes RED.
In-use: 2-seconds on, 1/8-second off, 1/8-second on—indicates
that a DN is in use at your telephone. DN is GREEN.
On: Steady on—indicates that a DN is in use at another
telephone. DN is RED.
On-hold: 1/20-second on, 1/20-second off—indicates that a call is
on hold at your telephone. DN is GREEN.
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Wink: 3/8-second on, 1/8-second off—indicates that a call is on
hold at another station. DN is RED.
Off: DN is idle.
All of the flexible feature buttons and some of the fixed feature buttons
have LEDs. If a feature button is activated, its LED will be RED.
VOLUME CONTROLS
The two VOLUME buttons, left of the dialpad, control the ring, speaker,
and handset volume levels. The buttons consist of two arrows: one that
points up and one that points down. To increase any of the above
mentioned volume levels, press the upward pointing arrow; to decrease
any of the levels, press the downward pointing arrow.
IMPORTANT!
Either button must be held down for at least an eighth of a second
for any volume change to occur. If either button is continually held
down, the volume will continually change until the button is
released.
Continuous ring tone will be heard.
To Adjust Ring Tone:
1. Make sure the handset is on-
hook.
2. Press the VOLUME button.
3. Hold down the VOLUME
button until the desired ring
volume is set.
To Adjust the Speaker Volume:
While on an established call using
on-hook dialing, press the
VOLUME button until the desired
volume is set.
To Adjust the Handset Volume:
While the handset is off-hook on
an established call, press the
VOLUME button until the desired
volume is achieved.
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To Adjust Station-to-Station
Handsfree Volume:
While receiving a handsfree
station-to-station call, press the
VOLUME button until the desired
volume is set.
To Dial a Stored Telephone
Number:
1. Lift the handset.
2. Press the appropriate ADL
button.
To Store a Telephone Number
(for Telephones with Flexible
Automatic Dialing):
1. Leave the handset on-hook.
2. Press the desired ADL button.
3. Dial the telephone number to
be stored (16 digits
maximum).
4. Press the ADL button again.
SPEED DIALING
AUTOMATIC DIALING
An Automatic Dialing (ADL) button allows you to store and automatically
dial any telephone number (up to 16 digits) by pressing a single button.
The stored number can be a station number, access code, or outside
number. If your telephone has Flexible Automatic Dialing, then you can
store numbers directly from your telephone. If, however, your telephone
has Fixed Automatic Dialing, stored numbers are fixed and can only be
altered via programming.
You will hear dial tone.
The telephone number will be dialed.
The ADL LED will flash.
NOTE: It may be necessary to insert a pause to allow for dial tone delay.
To enter a pause, press the * button after the trunk access code.
The ADL LED will go out, and the telephone number will be stored.
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REPEAT LAST NUMBER DIALED
The system automatically stores the last number that you dialed. This
enables you to quickly redial when the number that you have dialed is
either busy or is not answered.
You will hear dial tone.
The system will automatically redial the number.
NOTE: On the Digital Telephones, the REDIAL button is now a fixed
feature key to the right of the dialpad.
SPEED DIAL-STATION
If your telephone is equipped with Speed Dial-Station button(s), you can
establish a personal directory of up to 10 telephone numbers per list.
You will hear dial tone.
The SDC or SDU LED will flash.
The SDC or SDU LED will go out, and the system will dial the stored
number.
A Speed Dial-Station directory may be shared by several stations.
However, only one of these stations, designated as the controller, can
store or change numbers.
The SDC LED will flash.
To Redial the Last Number:
1. Lift the handset.
2. Press the REDIAL button or dial
the access code (# 7) _____.
To Use Speed Dial-Station:
1. Lift the handset.
2. Press the appropriate SDC or
SDUbutton, or dial the
access code (# 3) _____.
3. Dial the Speed Dial-Station
address code (0 ~ 9).
To Store Numbers or Change
Address Codes:
1. Leave the handset on-hook.
2. Press the SDC button.
3. Dial the assigned single-digit
code (0 ~ 9).
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4. Dial the number to be stored
(16 digits maximum).
5. Press the SDC button.
6. Record the Speed Dial-Station
address code and telephone
number for future reference.
To Use Speed Dial-System:
1. Lift the handset.
2. Press the SDS button or dial
the access code (# 6) _____.
3. Dial the Speed Dial-System
address code (10 ~ 99).
To Store or Change a Telephone
Number:
1. Notify the attendant.
NOTE: It may be necessary to insert a pause to allow for dial tone delay.
To enter a pause, press the *button after the trunk access code.
The SDC LED will go out, and the number will be stored.
SPEED DIAL-SYSTEM
As many as 90 telephone numbers can be stored in the Speed Dial-
System directory.
You will hear dial tone.
The SDS LED will flash.
The system will dial the stored number.
(The Speed Dial-System directory is controlled by the attendant console.)
NOTE: In a consoleless operation, the Speed Dial-System is set and
changed via the programming terminal (TTY connection).
CALL FUNCTIONS
AUTOMATIC CALLBACK
If you attempt to call another station or access a trunk and receive a busy
tone, you can request to be signaled when the desired station or trunk is
idle. You may continue to use your telephone in the usual manner while
awaiting a callback.
DIGITAL TELEPHONE PERCEPTIONe&ex
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You will hear recall dial tone, and the ACB LED (if equipped) will light.
The ACB LED (if equipped) and the DN LED will flash.
If you do not, your request will be canceled. (This time period is
programmable.)
You will hear outside dial tone.
NOTE: If the call was made using Least Cost Routing, then, at this point,
the called number will be dialed automatically.
The called station will ring, and you will hear ringback tone. If you hear
overflow tone, this indicates that another station had already either
camped onto, registered an Automatic Callback, or placed a call to that
station before you.
The ACB LED (if equipped) will go out, and the callback will be canceled.
To Activate Automatic Callback:
1. Press the ACB button, or press
the CONF/TRNS button and
dial the access code (* 7)
_____.
2. Hang up and wait for the
callback, or dial another call.
To Answer Automatic Callback:
1. When the desired connection
becomes idle, your telephone
will signal once.
2. You must pick up the call
within six seconds.
3. Lift the handset or press the
prime DN button.
4A. If the called party is a trunk:
5A. Proceed to dial.
4B. If the called party is a station:
5B. Hang up and wait to be called
again.
To Cancel Automatic Callback:
1. Press the ACB button or dial
the acccess code (* * 7)
_____.
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To Call Forward All Calls:
1A. Press the CFD button.
2A. Dial the number to which calls
are to be forwarded.
3A. Press the CFD button.
1B. Obtain dial tone.
2B. Dial the access code (* 9)
_____.
3B. Dial the number to which calls
are to be forwarded.
4B. Dial #.
To Use Call Forward Busy:
1A. Press the CFBY button.
2A. Dial the number to which calls
are to be forwarded.
CALL FORWARDING
Call Forwarding enables you to direct your station’s incoming calls to
another station. There are four types of call forwarding available:
■Call Forward All Calls
■Call Forward Busy
■Call Forward No Answer
■Call Forward Busy/No Answer
In addition, there are two types of Call Forwarding System that apply to
calls from DID, TIE, and CCSA trunks. These types of Call Forwarding
can only be directed to an attendant console:
■Call Forward Busy (System/DID)
■Call Forward Busy/No Answer (System/DID)
NOTE: Only one type of Station Call Forwarding can be in use at a time.
The CFD LED will flash.
The CFD LED will light steadily.
…or… (if a CFD button number is not provided)
You will hear recall dial tone.
You will hear dial tone, and the number is stored.
The CFBY LED will flash.
DIGITAL TELEPHONE PERCEPTIONe&ex
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The CFBY LED will light steadily.
… or … (if a CFBY button is not provided)
You will hear dial tone.
You will hear dial tone, and the number is stored.
The CFNA LED will flash.
The CFNA LED will light steadily.
… or … (if the CFNA button is not provided)
You will hear recall dial tone.
You will hear dial tone, and the number will be stored.
The CFBN LED will flash.
The CFBN LED will light steadily.
3A. Press the CFBY button.
1B. Obtain dial tone.
2B. Dial the access code (# 1 0)
_____.
3B. Dial the number to which calls
are to be forwarded.
4B. Dial #.
To Use Call Forward No Answer:
1A. Press the CFNA button.
2A. Dial the number to which calls
are to be forwarded.
3A. Press the CFNA button.
1B. Obtain dial tone.
2B. Dial the access code (# 1 1)
_____.
3B. Dial the number to which calls
are to be forwarded.
4B. Dial #.
To Use Call Forward Busy/No
Answer:
1A. Press the CFBN button.
2A. Dial the number to which calls
are to be forwarded.
3A. Press the CFBN button.
PERCEPTIONe&ex DIGITAL TELEPHONE
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1B. Lift the handset.
2B. Dial the access code (# 1 2)
_____.
3B. Dial the number to which calls
are to be forwarded.
4B. Dial #.
To Use Call Forward Busy
(SYSTEM/DID):
1A. Press the CFSB button.
2A. Dial 0(the only number to
which calls can be forwarded).
3A. Press the CFSB button.
1B. Lift the handset.
2B. Dial the access code (# 1 3)
_____.
3B. Dial 0.
4B. Dial #.
To Use Call Forward Busy/No
Answer (SYSTEM/DID):
1A. Press the CFSN button.
2A. Dial 0(the only number to
which calls can be forwarded).
3A. Press the CFSN button.
… or … (if the CFBN button is not provided)
You will hear dial tone.
You will hear recall dial tone.
You will hear dial tone, and the number will be stored.
The CFSB LED will flash.
The CFSB LED will light steadily.
… or … (if the CFSB button is not provided)
You will hear dial tone.
You will hear recall dial tone.
You will hear dial tone, and the number will be stored.
The CFSN LED will flash.
The CFSN LED will light steadily.
… or … (if the CFSN button is not provided)
DIGITAL TELEPHONE PERCEPTIONe&ex
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You will hear dial tone.
You will hear recall dial tone.
You will hear dial tone, and the number will be stored.
NOTE: You may continue to place outgoing calls from your telephone
while Call Forwarding is in effect.
The LED will go out, and Call Forwarding will be canceled.
…or… (if no Call Forward button is provided)
You will hear dial tone.
You will hear dial tone, and Call Forwarding will be canceled.
CALL PICKUP DIRECTED
Call Pickup Directed allows you to answer a call that is ringing or on hold
at a station other than your own. The call can be answered via a CPD
button or a Call Pickup Directed access code.
You will hear dial tone.
You will hear recall dial tone.
You will be connected to that call.
NOTE: A call which rings on a secondary DN can be picked up by dialing
the secondary DN, but only when the primary DN is idle.
1B. Lift the handset.
2B. Dial the access code (# 1 4)
_____.
3B. Dial 0.
4B. Dial #.
To Cancel All Types of Call
Forwarding:
1A. Press the appropriate Call
Forward button.
1B. Lift the handset.
2B. Dial the access code (* * 9)
_____.
To Use Call Pickup Directed:
1. Lift the handset.
2. Press the CPD button or dial
the access code (* 6) _____.
3. Dial the station number that is
ringing/on hold.
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To Use Call Pickup Group:
1. Lift the handset.
2. Press the
CALL Í PICKUP Í GROUP (CPG)
button or dial the access code
(* 4) _____.
To Initiate a Conference:
1. Press the CONFERENCE
(CONF)button.
2. Dial the desired number.
3. Press the CONFERENCE
(CONF)button when the new
party answers.
To Return to Your Original
Connection:
1. Press the appropriate
DIRECTORY
Í
NUMBER (DN)
button.
CALL PICKUP GROUP
Call Pickup Group allows you to answer a call that is ringing at a station
within your designated group without knowing exactly which station
number is ringing. The call can be answered via a
CALL Í PICKUP Í GROUP (CPG) button or a Call Pickup Group access
code.
You will hear dial tone.
You will be connected to any call that is ringing at any station in your
group.
CONFERENCING
By using the CONFERENCE (CONF) button, it is possible to add a third
party to an existing two-party conversation. The added party can either
be a station or an outside party. It is possible for any of the three parties
to disconnect at any time, leaving the remaining two parties connected.
(The system will refuse to connect certain types of trunk lines.)
The original connection will be placed on hold, and you will hear recall dial
tone. The DIRECTORY NUMBER (DN) LED indication will change from In-
use to On-hold status.
The DIRECTORY NUMBER (DN) LED indication will change from On-
hold to In-use status.
A 3-party conference will be established.
The third connection will be released and the original connection will
remain.
DIGITAL TELEPHONE PERCEPTIONe&ex
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CONSULTATION CALL
This feature enables you to consult with either an inside or outside party
while you simultaneously have another call on hold.
The original connection will be placed on hold, and you will hear recall dial
tone. The DIRECTORY NUMBER (DN) LED indication will change from In-
use to On-hold status.
You will be connected to the third party.
The DIRECTORY NUMBER (DN) LED indication will change from On-
hold to In-use status, and the third party will be disconnected.
DO NOT DISTURB
Do Not Disturb (DND) allows a station to give a busy indication whenever
the user does not want to be disturbed. DND can only be applied to a
station’s primary DIRECTORY NUMBER (DN).
The DO NOT DISTURB (DND) LED will light, and Do Not Disturb will be
activated.
… or … (if a DO Í NOT Í DISTURB (DND) button is not provided)
You will hear dial tone.
Do Not Disturb will be activated.
The DND LED will go out, and Do Not Disturb will be canceled.
To Consult:
1. Press the CONFERENCE
(CONF) button.
2. Dial the desired number.
To Return to the Original
Connection:
1. Press the appropriate
DIRECTORY Í NUMBER
(DN)button.
2. Resume your conversation.
To Activate DND:
1A. Press the DO Í NOT Í DISTURB
(DND) button.
1B. Lift the handset.
2B. Dial the access code (# 2)
_____.
3B. Hang up.
To Cancel DND:
1A. Press the DND button.
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1B. Lift the handset.
2B. Dial the access code (# # 2)
_____.
3B. Hang up.
To Answer a Call Handsfree:
1. Listen to a single tone.
2. Speak in the direction of the
telephone.
3. Lift the handset to speak
privately.
… or … (if a DND button is not provided)
You will hear dial tone.
Do Not Disturb will be canceled.
NOTES:
1. Outgoing calls and features will still function while the telephone is
in the DND mode; however, the telephone will appear to be busy to
any incoming calls.
2. The activation of Do Not Disturb will not interfere with Internal
Paging.
HANDSFREE ANSWERBACK/SPEAKER CUT-OFF
This feature allows you to reply handsfree on voice page calls and
(optionally) on the following types of calls:
■Station-to-Station calls on standard DN buttons.
■Calls from the attendant console.
NOTE: If the Speaker Cut-off (SCO) feature is activated (SCO LED on),
the Handsfree Answerback feature will be disabled and all calls will ring
your telephone in the usual manner.
The DN LED will indicate In-use status, the SCO LED will flash, the
SPKR LED will flash, and the MIC LED will light steadily.
NOTE: If the attendant, Attendant-Position Digital Telephone, or another
station is announcing an outside call and you do not pick up the handset,
the handsfree connection will be broken when the announcer releases,
and the outside call will ring the DN button in the usual manner.
DIGITAL TELEPHONE PERCEPTIONe&ex
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