Toshiba Strata CTX Attendant Console User manual

STRATA
CIX
The Power of IP. The Reliability of Toshiba
IP Attendant Console
Quick Reference Guide
Effective July 1, 2017, all Telecom product ordering,
maintenance, warranty, and support obligations have
been transfered to Mitel Netwoks, Inc.

2Strata CIX IP Attendant Console Quick Reference Guide 12/04
Introduction
This quick reference guide applies to the Toshiba Strata CTX
Attendant Console connected to a Strata CTX system.
See your Telephone System Administrator to find out which
features you have.
Answering a Call (Incoming)
To answer the current call (highlighted),
press Answer (+ key) on the keyboard
...or double click on the entry.
Login
1. To login, double click on the Strata CTX
Attendant Console icon
...or click on the icon in the Microsoft Windows
Start menu bar
...or select Start > Programs > Strata CTX
Attendant > Strata CTX Attendant Console.
2. Select User ID.
3. Type the password (default is empty), press
Enter or click OK.
Releasing a Call
While on an active call, press Release (Enter)
on the keyboard
...or click the Release icon
...or select Call > Release.
Making a Call (Call Completion Codes)
NUMERIC
KEYPAD
BUTTON
Type the number on the numeric keypad, press
Release/Transfer (Enter) on the keyboard.
DESCRIPTION
1Always set the ring mode to Tone First or override a
busy/DND call.
2Set the ring mode to Voice First always or override a
busy/DND call.
3Intrude into a busy/DND call (ExecOverride).
4Set callback on a busy or ringing call.
5Perform manual OCA or set the ring mode to Voice first
always or override a busy/DND call.
7Set Message Waiting light on another phone.

Strata CIX IP Attendant Console Quick Reference Guide 12/04 3
BLF/DSS Tab
To dial using BLF/DSS
1. Click the BLF/DSS tab.
2. Double-click on an entry or use the up/down arrows to
select an entry and press Release/Transfer (Enter) on
the keyboard.
Station Idle
Station Busy
Station DND or not available in this system
Station Idle with Advisory Message
Station Busy with Advisory Message
Station DND with Advisory Message
Hold
To put the current call on hold, press Hold/
Retrieve
...or click on the Hold icon. You can also select
an active call in the call list, then select Call >
Hold.
To retrieve a held call
Highlight call to be retrieved, press Hold/
Retrieve again
...or highlight call to be retrieved, then
double-click on the call in the call list
...or highlight call to be retrieved, select Call >
Hold/Retrieve/Return.
Click to view
BLF/DSS lists
CTX-QR-ATCON-VB
4010378

4Strata CIX IP Attendant Console Quick Reference Guide 12/04
Call Transfer
To Blind Transfer the source party to the
destination party
While on an active call, dial the destination
party on the numeric keypad. Press
Transfer (Blind) (+) on the numeric keypad
...or select Call > Transfer > Blind transfer.
Enter destination party from the numeric
keypad.
If an exact match is not found, scroll and
select a name/number, click OK.
To make a Supervised Transfer call
1. While on an active call, dial the destination
party on the numeric keypad, press
Transfer (Supv.) (Enter) on the keyboard
...or select Call > Transfer > Consultation
transfer
2. Announce the call (optional).
3. Press Transfer (Supv.) (Enter).
To set up the Supervised Transfer call, select
Call > Setup Conference. Enter the destination
party, then click OK.
To transfer a call to Voice Mail
1. While connected to a call, enter the extension
number to transfer to.
2. Press Transfer to VM (Del) on the
keyboard.
3. Press Enter or click OK
...or while connected to a call, select Call >
Transfer > Voice Mail Transfer, enter the
destination extension, and press Enter.
...or
1. While connected to a call, click the Transfer
to VM icon.
2. Enter the extension number to transfer to.
3. Press Enter or click OK.

Strata CIX IP Attendant Console Quick Reference Guide 12/04 5
Conference Calls
To create a conference call
With calls on Source and Destination, press
Join/Split
...or select Call > Join/Split. The CTX
Attendant creates a three-way conference.
To add another destination party to the
conference with the Attendant
1. While in a conference (“conferenced” shows
on-screen), dial the extension to add, press
Release (Enter) or click OK.
2. After the dialed party answers, press Join/
Split (End) for the CTX Attendant to join the
active call and the consultation call
...or select Call > Join > Join/Split.
To split a three-way conference call
Press Join/Split
...or select Call > Join/Split.
To release the last party from a conference call
Select Call > Release Last Party.
To switch between Source and Destination
Parties
To switch to the source party, press Source
(Delete)
...or select Call > Source.
To switch to the destination party or select a
destination party, select Call > Destination or
click on the Destination icon.
Paging
To page using the Primary Page Zone
1. Click the Paging icon. The current call is
placed on hold, the primary page option
opens a path to the paging system.
2. Make an announcement over the paging
system.

6Strata CIX IP Attendant Console Quick Reference Guide 12/04
Door Phones
To call the primary door phone, click the Door
Phone icon
...or click the drop-down arrow next to the Door
Phone icon to select an alternate door phone or
select Console > Door Phone > Primary or
Alternate Door Phone.
1. To Unlock a Door, click the Door Unlock icon.
The primary door unlocks.
2. If there is more than one door, select a door from
the list, click Unlock.
Attendant Keys
Numeric Keypad
Special Function Keys
Del
Num
Lock
7
Home
89
Pg Up
Hold/
Retrieve
—
/
.
Answer
Transfer
(Blind)
+
Release
Transfer
(Supv.)
Enter
1
End
Ins
2
0
3
Pg Dn
DEF
MNO
WXY
ABC
JKL
TUV
GHI
PRS
456
Transfer
to VM
#
6204
Dial
Insert Home
Next
Tab
Pg Up
Source
Del
Join/
Split
End
Dest
Pg Dn
6205

Strata CIX IP Attendant Console Quick Reference Guide 12/04 7
Function and Volume Keys
Ringing On/Off Controls
Keys Description
Ctrl+R Turns the sound card Headset or External Speaker
Ring On
Ctrl+T Turns the sound card Headset or External Speaker
Ring Off
Ctrl+Z Turns the PC Internal Speaker Ring On
Ctrl+X Turns the PC Internal Speaker Ring Off
Toolbar
Call Handling Toolbar
Optional Tools
Help
F1
Vol Up
F11
Vol Dn
F12
6310
Dial
Dial drop-
down menu
Release
Answer
Consult Transfer
Blind
Transfer
Hold
Join
VoiceMail
Transfer
Source Destination
Split
Paging
Unlock
Door Park
Add New
User
Set Msg
Waiting
Pickup Door
Phone
Click arrows
for menu
options
Cancel Msg
Waiting
Reconnect
Database Backup
Log Files

Toshiba America Information Systems, Inc.,
Telecommunication Systems Division
9740 Irvine Blvd., Irvine, CA 92618-1697
[phone] www.telecom.toshiba.com
© 2007 Toshiba America Information Systems, Inc. All product, service
and company names are trademarks, registered trademarks or service
marks of their respective owners. Information including without
limitation product prices, specifications, availability, content of services,
and contact information is subject to change without notice.Some
features require optional hardware to support full capabilities.
Call Park
To Park a call
1. Select a call.
2. Click the Park icon. The call is parked by the
system at a location set in the Administration
view under the Primary setting.
To select primary park, alternate park or
retrieve
1. Select a call.
2. Click the Park icon down arrow, then select a
park option. If you select Primary or Alternate
Park, you can choose:
•Station lets you type or select a park station.
•Auto Park enables the system to select a
location to park the call.
•Park button parks the call and enables you to
make a page announcement.
•Park Page enables you to park the call the
call per your selection and then make an
announcement.
•Retrieve enables you to retrieve the last (or
highlighted) parked call.
To retrieve a parked call
1. Right click in the call list view area, then select
Park Retrieve
...or select Call > Park Retrieve.
2. In the Call Retrieve dialog box, type or select
an orbit or extension number, then click
Retrieve.
Status
To change Console, Overflow or Night Mode Status
Right click on the item on the Status bar, and select the new
choice.To change Date and Time
1. Right click on the current time showing.
2. Type or select new settings, click Apply.
3. Click OK. Date/Time window closes.
CIX-QR-IPATT-VA
Version A1, February 2007
CIX-QR-IPATT-VA