Toshiba Strata AirLink DK424 Quick start guide

Fujitsu Series 3
Hitachi HCX5300
Lucent ProLogix
Mitel SX200 Light
NEC 2000
Nortel Option 11C
Siemens/Rolm CBX 9200
Tadiran Coral
Small Hybrid Systems
Comdial
®
Impact 560
Executone IDS
InterTel Axxess
Iwatsu ADIX
Lucent Merlin Legend
®
Nitusko 384i
Nortel
™
Norstar
Panasonic DBS
Medium Hybrid Systems
ACD/MIS Feature Comparison

Publication Information
Toshiba America Information Systems, Inc., Telecommunication Systems
Division, reserves the right, without prior notice, to revise this information
publication for any reason, including, but not limited to, utilization of new
advances in the state of technical arts or to simply change the design of this
document.
Further, Toshiba America Information Systems, Inc., Telecommunication
Systems Division, also reserves the right, without prior notice, to make such
changes in equipment design or components as engineering or manufacturing
methods may warrant.
4022050
Version A, May 1999
© Copyright 1999
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the copyrights hereon,
may be reproduced in any form or by any means—graphic, electronic, or
mechanical, including recording, taping, photocopying, or information
retrieval systems—without express written permission of the publisher of this
material.
Strata is a registered trademarks of Toshiba Corporation. Insight DK, Insight
DK Plus, Call Center Viewer and Strata AirLink are trademarks of Toshiba
America Information Systems, Inc.
Trademarks, registered trademarks, and service marks are the property of their
respective owners.
Strata DK424 ACD/MIS Feature Comparison 5/99

Strata DK424 ACD/MIS Feature Comparison 5/99 1
Telephone System/MIS Vendor Alliances
Toshiba Advantages Over Taske
Real time differences
♦Taske does not use the concept of display templates and has only one screen layout. Insight DK provides
four templates and Insight DK Plus provides unlimited templates, which makes display capabilities much
more flexible.
♦Taske only has 15 available display window parameters, whereas Insight DK has over 300 to choose from.
♦No DID information is available with Taske.
♦No flexible real time interval statistics. Taske only shows the last 12 hours in 3 hour buckets and the last
hour in 15 minute intervals. Insight DK displays intervals in any time bucket from 1 minute to 1440
minutes (24 hours), and can combine interval statistics with daily statistics which can be either the day so
far in a single shift environment or the shift so far in a multi-shift environment.
♦Taske only supports a single daily shift with a start/stop which must be on the hour. Insight DK supports
multiple shifts which can start/stop at any time of the day. Insight DK can monitor activity out of hours as
well as against any real or virtual shift which may be configured, enabling long term reports to be created
and run against shifts to filter out unwanted information.
♦Taske only provides real time statistics for agents or pilots. Insight DK provides statistics for Lines, DIDs,
extensions, and agents, plus groups of these items.
♦Taske can only display 10 parameters in statistics mode. Insight DK can display up to 26 different
parameters, each available as daily and or interval, depending on the type of statistics being displayed.
Reporting Differences
♦Taske cannot report Agent Short/Long calls. Insight DK does report on Agent Short/Long calls, which is
useful when monitoring the quality of calls handled by an agent. A supervisor can see whether the agent is
handling calls within the optimum time thresholds set by the company or department. Insight DK can also
calculate and display Agent Grade of Service (GOS), which Taske cannot.
♦Taske does not support DIDs and does not provide DID reports.
♦Taske cannot generate event reports. In Insight DK, these are detailed records of all activity on lines,
extensions and agents. They are time stamped and give an account of all events occurring. Especially
useful is the Line Event report that, when coupled with Caller ID, lists of all calls, including abandoned
calls that can be used as a call back list.
♦Taske does not support statistical analysis thresholds Insight DK uses for reporting purposes. When
configured, any data not meeting or exceeding the threshold is highlighted on the screen in red, and when
printed will be seen in red if printed on a color printer or in bold on a monochrome printer.
♦All Insight DK reports can have start/stop times to the minute, making them more flexible than Taske
reports produced to the half hour.
♦All Insight DK reports can be run independently of each other, whereas Taske cannot. With Taske if you
want a weekly report, the daily reports must have been run first, and the same with monthly, etc.
System MIS Vendor System MIS Vendor
Comdial Innings Quick Q Cortelco Sension
NEC 2000 Cintech Jazz2000 Nitsuko Sension
Nortel Norstar Cintech Cinphony Toshiba Sension
Hitachi Affinitec Vodavi Sension
InterTel Taske WIN Sension
Iwatsu Taske Tadiran Easy Run
Mitel Taske

2Strata DK424 ACD/MIS Feature Comparison 5/99
♦Taske does not have Utilization Reports. Insight DK provides Utilization Reports which show the
percentage of time agents and extensions have been doing the things they do.
♦Taske lacks the flexible filters Insight DK uses within the reporting package which can, for example, be
used to look for calls to/from certain telephone numbers.
♦Insight DK uses flexible Profile Reports allowing time intervals of any number of, minutes, hours, days
and weeks. Taske’s Profiles are limited to half hourly, hourly daily and weekly and are fixed according to
the report type being run.
♦Insight DK has distribution reports for answered and abandoned calls. These reports can have any number
of independently configured time buckets. Taske can only have 10 of these buckets.
♦Taske can report on agents call rate for incoming calls only. Insight DK can report on incoming, outgoing,
intercom, and the combined call rate of all displayed call types.
♦Taske does not support Work Unit Codes.
Toshiba Advantages Over Cintech
♦Cintech Cinphony Norstar ACD does not support DNIS. The Strata DK424 ACD enables incoming DNIS
telephone numbers to be assigned DNIS names that display on ringing agent telephones. DNIS calls can be
routed to unique ACD groups for each DNIS number. Each DNIS number can be routed to different
destinations during Day/Day2/Night mode.
♦Cintech only provides limited support of LAN-based PC display messaging. Only four additional
supervisors can monitor call center statistics for specific ACD groups and may only run either the LAN-
based PC Status Display for Windows or wallboard support mutually exclusively; they cannot run them
simultaneously. Insight DK uses inView to display performance information and agent/extension status on
as many PCs as you need. These PCs are connected to the LAN or WAN using Internet TCP/IP protocol.
The inView PC displays are an effective supplement or alternative to overhead electronic wallboards that
may no be visible to many physical locations either within or outside the call center facility.
♦Cintech does not produce a Delayed Call Report. Insight DK can produce a summary of calls offered to a
group versus totals and percentages of calls handled, calls delayed, and percentages of calls answered
within predefined time increments.
♦Cintech does not provide Forecast Reports. The Insight DK Plus Forecasting reports help supervisors
project CO line usage and staffing requirements by comparing actual data over a time period to projected
data parameters they set. This type of “what if” analysis helps determine what the work load and resource
requirements would be under certain conditions.
♦Cintech only supports maximum five supervisor terminals. This does not meet the need for many multiple
supervisor applications. The Strata DK424 ACD supports up to 16 supervisors and the Insight DK Plus
supports up to 80 supervisor terminals.
♦Limited historical data storage (90 days or so) limits the historical reporting available with Cintech.
Insight DK can store data for up to 1 year.
Toshiba Advantages Over Innings
♦Innings only supports one supervisor terminal. This does not meet the need for multiple supervisor
applications. The Strata DK424 ACD supports up to 16 supervisors and the Insight DK Plus supports up to
80 supervisor terminals.
♦Limited historical data storage (30 days or so) limits the historical reporting available with Innings. Insight
DK can store data for up to 1 year.
♦Innings does not support LAN-based PC display messaging. Insight DK uses inView to display
performance information and agent/extension status on various PCs connected to the LAN or WAN using
the Internet TCP/IP protocol. The inView PC displays are an effective supplement or alternative to
overhead electronic wallboards that may not be visible to many physical locations either within or outside
the call center facility.
♦The Innings ACD lacks call distribution method flexibility by not supporting routing option to next
available agent. The Strata DK424 ACD routes calls to either most idle or next available agent.

Strata DK424 ACD/MIS Feature Comparison 5/99 3
♦Innings ACD does not support DNIS. The Strata DK424 ACD enables incoming DNIS telephone numbers
to be assigned DNIS names which will display on ringing agent telephones. DNIS calls can be routed to
unique ACD groups for each DNIS number. Each DNIS number can be routed to different destinations
during Day/Day2/Night mode.
♦Innings does not support Work Unit Codes. The Strata DK424 ACD enables an agent to tag a current call
for tracking purposes. Work unit information is output to SMDR and to Insight DK for reporting.
♦Innings does not support user-definable reports. Insight DK enables users to generate reports with
information and statistics on individual agents, ACD groups, or the system status. The user can select from
over 100 different data elements to design their own custom reports.
♦Innings reports must be run manually on demand since they do not support auto scheduled report printing.
Insight DK provides the convenience of generating reports on demand, or can be scheduled for automatic
printing at designated times.
♦Innings does not provide Forecast Reports. The Insight DK Plus Forecasting reports help supervisors
project CO line usage and staffing requirements by comparing actual data over a time period to projected
data parameters they set. This type of “what if” analysis helps determine what the work load and resource
requirements would be under certain conditions.
♦Innings does not produce a overflowed calls report. Insight DK uses overflow information to determine
under-staffing and over-staffing conditions by summarizing the calls to the group and primary and
secondary traffic for comparison purposes.
♦Innings does not produce quarterly or annual reports, limiting reporting flexibility. Insight DK uses flexible
Profile Reports allowing time intervals of any number of, minutes, hours, days and weeks.
Hybrid Systems
Toshiba
DK424 Comdial Impact 560 Executone IDS 648 Iwatsu ADIX InterTel Axxess Lucent Legend Nitsuko 384i Nortel Norstar Panasonic DBS576
Capacities
Agent Groups 16 16 15/25160 50 428244
Agent ID Codes 256 250 200 400 1000 60 N/A 240 128
Agents per Group 240 48 500 150 250 282144 80 64
Agents per System 240 250 500 150 250 282144 80 128
Maximum Active Agents Traffic Dep. 48 Traffic Dep. 150 Traffic Dep. 282Traffic Dep. 80 32
Announcements per Group 3 4 3 INA INA 1 2 72 4
Supervisors per Group 1 1 1 3 No Limit 1 1 1 1
Supervisors per System 16 16 730 50 12824 4
Maximum Trunk Lines 200 64/2403636 200 224 80 128 120 576
Maximum Stations 336 480 636 400 448 200 256 192 576
System Port Capacity 424 560 648 448 512 224 384 272 576
ACD Integrated or PC Software Int PC3Int Int PC PC Int PC4Int (PCB)
MIS Integrated or PC Software PC PC Int PC5PC5PC Int/PC6PC4PC
Supervisor CRT Terminals 16+71 7 15 15 12851
Historical Data Storage81 year 30 days+ 1 mo./1 yr.11 year 1 year 93 days 1 year690 days+ Disk Dep.
ACD Features
After Call Work Time Std Std Std Std Std Std N/A Std Std
Agent Login/Logout Std Std Std Std Std Std Std Std Std
Login/Logout Any Phone Std INA N/A Std Std N/A N/A Std Std
Login Multiple Groups Limited7Std Std Std Std N/A N/A Std N/A
Agent Unavailable Std Std Std Std Std Std Std Std Std
Automatic Disconnect Timer Std N/A N/A N/A N/A N/A N/A N/A N/A
Automatic Release of Hold Std Std N/A Std N/A Std Std Std N/A
Call Distribution Flexibility Std N/A N/A N/A Std INA N/A Std N/A
Route to Most Idle Std Std Std Std Std Std Std Std Std
Route to Next Available Std N/A N/A N/A Std INA N/A Std N/A
Call Monitoring (Supv.) Std Std Std Std Std Std Std Std Std
Caller ID Opt Opt Opt N/A Opt Opt N/A Opt N/A
Dialed Number ID Service Opt N/A Std Opt Opt Std Opt (T1) N/A N/A
Electronic Wallboard Connection Opt N/A Opt Opt Opt N/A Opt Opt INA
Help/Emergency Key Std Std Std Std Opt Std Std Std Std
LAN Wallboard-type PC Display Opt N/A N/A Opt Opt N/A Opt Limited4N/A
INA=Information not available

4Strata DK424 ACD/MIS Feature Comparison 5/99
Programmable CO Ring Time Std N/A Std N/A N/A Std N/A N/A Std
Queue Alarm Threshold Timer Std Std Std Std N/A Std Std Std N/A
Queue Priorities N/A N/A Std Std Std N/A N/A Std Std
Queue Status LCD Display Std Std N/A Std N/A N/A Std Std Std
Ring State Pre-selection Std Std Std Std N/A Std N/A Std N/A
Auto Answer & Zip Tone Std Std Std Std N/A Std N/A Std N/A
Manual Answer Std Std Std Std Std Std Std Std Std
Skill Based Routing N/A N/A Std Std N/A N/A N/A Std N/A
Work Unit Code Std N/A Std Std N/A N/A N/A Std Std
MIS Displays
Agent Statistic Std Std Std Std Std N/A Std Std
Agent Status Std Std Std Std Std Std Std Std Std
Group Traffic Std Std Std Std Std N/A Std Std
Queue Status Std Std Std Std Std Std Std Std Std
System Status Std Std Std Std Std Std N/A Std Std
MIS Reports
Agent Activity Std Std Std Std Std Std Std Std Std
Delayed Call Std Std Std Std Std INA N/A N/A Std
Exceptions/Problems Std N/A N/A Std Std Std N/A N/A N/A
Exportable Database Opt Std Std Std Std N/A Std Std INA
Forecast Opt N/A N/A Std Std N/A Opt N/A N/A
Incoming Call Duration Std Std Std Std Std INA N/A Std Std
Lost Calls Std Std Std Std Std Std Opt Std Std
Overflowed Calls Std N/A Std Std Std Std Opt Std Std
User-Definable Reports Std N/A Std Std Std N/A Opt Std N/A
Variable Period Reporting Std Std Std Std Std Std Opt Std Std
Hourly Reports Std Std Std Std Std Std N/A Std Std
Daily Report Std Std Std Std Std Std Std Std Std
Weekly Reports Std Std Std Std Std Std Opt Std Std
Monthly Reports Std Std Std Std Std Std Opt Std Std
Quarterly Reports Std N/A Std N/A N/A Std Opt Std N/A
Annual Reports Std N/A N/A Std Std N/A Opt Std N/A
On Demand Report Generation Std Std Std Std Std Std Std Std Std
Auto. Scheduled Report Generation Std N/A Std Std Std N/A Opt Std N/A
Work Unit Std N/A Std Std N/A N/A N/A Std Std
1. The Executone IDS108/228 support 15 ACD groups. The IDS432/648 support 25 ACD groups. The Executone IDS stores a maximum of 31 days historical
data within the system. Additional historical data up to 1 year can be stored with the PC option.
2. The maximum ACD capacities listed for the Lucent Legend is for one Call Management System (CMS) PC attached to the system. These capacities can be
doubled with a second CMS PC attached to the same Legend system.
3. The Comdial Impact system accommodates a system maximum of 240 CO lines, but the maximum number of ACD CO lines is 64. The Comdial QuickQ ACD
package for the Impact system is provided under OEM agreement with Innings Telecom, Inc. Innings also makes a Norstar version.
4. The Nortel Norstar has no integrated system resident ACD capabilities. ACD can be provided by third party software packages that run on a PC application
processor. The third party ACD package listed here is Cinphony from Cintech Tele-Management Systems, Inc., a division of Cincinnati Bell. The Norstar
Cinphony MIS only supports LAN-based PC (wall board type) Status Displays for four additional supervisors to monitor call center statistics for specific ACD
groups. The Cinphony MIS PC Status Display for Windows or wallboard support are mutually exclusive; they cannot run simultaneously.
5. The InterTel Axxess, Iwatsu ADIX, and Mitel SX200 Light use the Taske Toolbox PC-based MIS.
6. The Nitsuko 384i has some very basic MIS display and report capabilities built-in system software. Most reports and historical data storage require the Sension
Windows PC-based MIS processor.
7. Toshiba Strata DK424 ACD/MIS capabilities shown with Insight DK Plus to achieve maximum functionality. Work-around programming enables ACD agents
to provide coverage for up to 3 ACD groups. Overflow programming routes calls from one ACD group to another when no agents in the primary group are
available
8. Most PC-based MIS processors can store more than the stated historical data storage amount by installing a larger capacity hard disk in the PC.
Hybrid Systems (continued)
Toshiba
DK424 Comdial Impact 560 Executone IDS 648 Iwatsu ADIX InterTel Axxess Lucent Legend Nitsuko 384i Nortel Norstar Panasonic DBS576

Strata DK424 ACD/MIS Feature Comparison 5/99 5
Small PBX Systems
Toshiba
DK424 Fujitsu Series 3 Hitachi HCX 5300 Lucent ProLogix Mitel SX200Light NEC NEAX 2000 Nortel Option 11C Siemens/
Rolm
9200 CBX Tadiran
Coral II
Capacities
Agent Groups 16 20 16 24 10 16 100 32 30
Agent ID Codes 256 999 416 450 999 90 500 300 INA
Agents per Group 240 240 64 150 50 60 200 64 100
Agents per System 240 240 416 150 999 512 200 300 100
Maximum Active Agents Traffic Dep. 192 192 INA 100 60180 50 100
Announcements per Group 32 4224 22 4 2
SupervisorsperGroup 1111111641
Supervisors per System 16 20 16 24 50 820 64 No Limit
Maximum Trunk Lines 200 240 128 400 336 256 240 192 120
Maximum Stations 336 480 416 500 500 512 480 384 240
System Port Capacity 424 588 544 600 672 512 480 384 240
ACD Integrated or PC Software Int Int Int Int Int Int Int (PCB)3Int Both Reqd4
MIS Integrated or PC Software PC Int/PC5Int PC PC6PC Int PC PC
Supervisor CRT Terminals 16+71 4 No Limit 15 8 564No Limit
Historical Data Storage81 year 1 year + 32 days 7 day/1 yr.91 year 45 day/2 yr.110 wk/3 yr.31 yr.10 Disk Dep.
ACD Features
After Call Work Time Std Std N/A Std Std Std Std Std Std
Agent Login/Logout Std Std Std Std Std Std Std Std Std
Login/Logout Any Phone Std INA INA INA Std N/A N/A Std INA
Login Multiple Groups Limited7N/A INA Std Std *6 Std Std N/A Std
Agent Unavailable Std Std Std Std Std Std Std Std Std
Automatic Disconnect Timer Std INA INA INA N/A INA INA INA INA
Automatic Release of Hold Std INA INA INA INA Std INA N/A INA
Call Distribution Flexibility Std INA INA Std N/A Std N/A Std INA
Route to Most Idle Std Std Std Std Std Std Std Std Std
Route to Next Available Std INA INA Std N/A Std N/A Std INA
CallMonitoring(Supv.) StdStdStdStdStdStdStdStdStd
Caller ID Opt Opt Opt Opt Opt Opt Opt Opt Opt
Dialed Number ID Service Opt Std Opt Std Std Opt Opt Std Std
Electronic Wallboard Connection Opt Opt Opt *4 Opt Opt Opt Opt Opt Opt
Help/Emergency Key Std Std Std Std Std Std Std N/A Std
LAN Wallboard-type PC Display Opt N/A N/A N/A Opt Limited1N/A N/A N/A
Programmable CO Ring Time Std N/A N/A Std Std Std Std Std N/A
Queue Alarm Threshold Timer Std Opt N/A Std Std Std N/A Std Std
Queue Priorities N/A N/A Std Std Std Std Std Std Opt
Queue Status LCD Display Std Opt Std Std Std Std Std Std Std
Ring State Pre-selection Std INA INA Std Std INA Std Std Std
Auto Answer & Zip Tone Std INA INA Std Std INA Std Std Std
ManualAnswer StdStdStdStdStdStdStdStdStd
Skill Based Routing N/A N/A INA Std Std INA Std N/A Opt
Work Unit Code Std Opt N/A Std N/A N/A Std N/A Std
MIS Displays
Agent Statistic Std INA INA Std Std Std Std Std Opt
Agent Status Std Std Std Std Std Std Std Std Std
Group Traffic Std INA INA Std Std Std Std Std Std
Queue Status Std Std Std Std Std Std Std Std Std
System Status Std Std Std Std Std Std Std Std Std
MIS Reports
Agent Activity Std Opt Std Std Std Std Std Std Opt
Delayed Call Std INA INA INA Std Std INA INA Opt
Exceptions/Problems Std N/A N/A Std Std Std Std Std Opt
Exportable Database Opt INA INA Std Opt Opt INA INA Opt
Forecasting Opt N/A N/A Opt Opt N/A Opt N/A Opt
Incoming Call Duration Std INA Std INA Opt Std Std Std Opt
LostCalls StdOptStdStdStdStdStdStdOpt
Overflowed Calls Std Opt Std Std Std Std Std Std Opt

Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Blvd., Irvine, CA 92618-1697 [phone]
http://telecom.toshiba.com
Disclaimer: This competitive report reflects information gathered from a variety of sources. In some cases, available information is limited and
subject to interpretation, or may not reflect the latest developments of these products. To the best of our knowledge, this
information is current and accurate, but is supplied on a best-available basis.
User-Definable Reports Std N/A N/A Std Opt Std Std N/A Opt
Variable Period Reporting Std Opt N/A Std Std Std Std Std Opt
Hourly Reports Std Opt Std Std Std Std Std Std Opt
Daily Report Std Opt Std Std Std Std Std Std Opt
Weekly Reports Std Opt Std Std Opt Std Std Std Opt
Monthly Reports Std Opt Std Std Opt Std Std Std Opt
Quarterly Reports Std Opt N/A Opt Opt Opt Opt N/A Opt
Annual Reports Std Opt N/A Opt Std Opt Opt N/A Opt
On Demand Report Generation Std Opt Std Std Std Std Std Std Opt
Auto. Scheduled Report Generation Std INA INA Std Opt Std Std Std Opt
Work Unit Std Opt N/A Std N/A N/A Std N/A Opt
1. The NEC NEAX2000 supports maximum 60 active ACD agents with the MIS processor attached. When the MIS processor is not used, all stations on the sys-
tem can be assigned as ACD agents, but only 90 agent ID codes are supported. The NEAX2000 MIS PC application processor can store up to 45 days of his-
torical data on an hourly summary basis, or up to 2 years on a daily summary basis. The Jazz 2000 MIS only supports LAN-based PC (wall board type) status
displays for four additional supervisors to monitor call center statistics for specific ACD groups. Also, you may only run either status display for Windows or
wall board support; they cannot run simultaneously.
2. The Hitachi HCX5300 can have up to 4 announcements per ACD group, but the 4 announcements must be designated as one for initial greeting, one for delay,
one for overflow, and one for night mode. The HCX5300 uses the Affinitec Agent View application processor to interface electronic wallboards, and the Affi-
nitec Agent Link application processor to connect remote agent login.
3. The Nortel Meridian MAX-IPE ACD occupies 3 card slots in the Option 11, providing an integrated system resident ACD/MIS capability. Historical data stor-
age can be increased from 10 weeks (standard) to 3 years (optional), stored as monthly reports, by attaching an optional PC-based external application proces-
sor. From 1-5 supervisor terminals and 1-2 report printers can be connected directly (maximum 5 total terminals and/or printers). Additional supervisor
terminals can be LAN connected.
4. The Tadiran Coral PBX requires both internal software and an external PC processor to provide ACD/MIS. Tadiran uses the EasyRun for part of the ACD call
routing capabilities and for MIS reporting.
5. The Fujitsu ACD/MIS capabilities are built-in and activated as a system software option. This includes all MIS display and reporting capabilities. A PC is
required to display real-time MIS information and print MIS historical reports.
6. The Mitel SX200 Light uses Taske Toolbox PC-based MIS (so does InterTel Axxess and Iwatsu ADIX). Agents login using an ID. Each ID can be logged into
only one group at a time. Agents can have multiple IDs using the same name to log into multiple groups simultaneously.
7. Toshiba Strata DK424 ACD/MIS capabilities shown with Insight DK Plus to achieve maximum functionality. Work-around programming enables ACD agents
to provide coverage for up to 3 ACD groups. Overflow programming routes calls from one ACD group to another when no agents in the primary group are
available.
8. Most PC-based MIS processors can store more than the stated historical data storage amount by installing a larger capacity hard disk in the PC.
9. The Lucent ProLogix stores up to 7 days of hourly historical data within the system without the optional MIS application processor. With the MIS application
processor, up to 1 year of historical data can be stored for reporting purposes.
10. The Siemens/Rolm 9200 PC application processor, required to generate MIS displays and reports, can store up to 90 days of daily report information, or 1 year
of either weekly or monthly report information.
Small PBX Systems (continued)
Toshiba
DK424 Fujitsu Series 3 Hitachi HCX 5300 Lucent ProLogix Mitel SX200Light NEC NEAX 2000 Nortel Option 11C Siemens/
Rolm
9200 CBX Tadiran
Coral II