Toshiba 4400 Series User manual

UNINTERRUPTIBLE POWER SYSTEM (UPS)
Part # 64527-006
January 2016
Manufactured in the USA
© Copyright 2016 TOSHIBA International Corporation
All rights reserved.
4400 SERIES
INSTALLATION AND OPERATION MANUAL
THREE PHASE - 15/20/25/30/50/80 KVA

4400 Series Installation and Operation Manual – 64527-006

4400 Series Installation and Operation Manual – 64527-006
UNINTERRUPTIBLE POWER SYSTEM (UPS)
INSTALLATION AND OPERATION MANUAL
THREE PHASE – 15/20/25/30/50/80 KVA
Part # 64527-006
January 2016
4400 SERIES

4400 Series Installation and Operation Manual – 64527-006
Product Use and Warranty Restrictions
The Toshiba products listed in this document are intended for usage in general electronics applications
(computer, personal equipment, ofce equipment, measuring equipment, industrial robotics, domestic
appliances, etc.). These Toshiba products are neither intended nor warranted for usage in equipment where
a malfunction or failure may cause loss of human life or bodily injury (Unintended Usage). Unintended
Usage includes atomic energy control instruments, airplane or spaceship instruments, transportation
instruments, trafc signal instruments, combustion control instruments, life-support equipment, all types
of safety devices, etc. Unintended Usage of Toshiba products listed in this document shall be made at the
customer’s own risk.
NOTICE
PLEASE INFORM TOSHIBA INTERNATIONAL CORPORATION OR AUTHORIZED
REPRESENTATIVE IN CASE OF INCONSISTENCIES, OMISSIONS, OR QUESTIONS.
Contact us at: [email protected] or visit us at:
www.toshiba.com/tic/industrial/uninterruptible-power-systems
The instructions contained in this manual are not intended to cover all of the details or variations in
equipment, or to provide for every possible contingency concerning installation, operation, or maintenance.
Should further information be required or if problems arise which are not covered sufciently, contact your
Toshiba sales ofce or call Toshiba UPS at 855-803-7087
The contents of this instruction manual shall not become a part of or modify any prior or existing agreement,
commitment, or relationship. The sales contract contains the entire obligation of Toshiba International
Corporation UPS Division. The warranty contained in the contract between the parties is the sole warranty
of Toshiba International Corporation UPS Division and any statements contained herein DO NOT create
new warranties or modify the existing warranty.
Any electrical or mechanical modications to the equipment discussed herein, without prior written
consent of Toshiba International Corporation, will void all warranties and may void the UL/CUL/CE listing.
Unauthorized modications can also result in personal injury, loss of life, or destruction of the equipment.
QUALIFIED PERSONNEL ONLY
Qualied Personnel are those who have the skills and knowledge relating to the construction,
installation, operation, and maintenance of the electrical equipment described herein and have
received safety training on the hazards involved (Refer to the latest edition of NFPA 70E for
additional safety requirements).

4400 Series Installation and Operation Manual – 64527-006
UNINTERRUPTIBLE POWER SYSTEM (UPS)
Please complete the following information and retain for your records.
Unless otherwise specied, the warranty period for the UPS or UPS part is 36 months from the shipment
date (see Toshiba International Corporation bill of lading).
Unless otherwise specied, the warranty period for a UPS battery or battery cabinet is 36 months from the
shipment date (see Toshiba International Corporation bill of lading).
JOB NUMBER
MODEL NUMBER
SERIAL NUMBER
APPLICATION
SHIPMENT DATE
INSTALLATION DATE
STARTUP
PERFORMED BY

4400 Series Installation and Operation Manual – 64527-006
Purpose
This manual provides information on how to safely install your Toshiba International Corporation power
electronics product. This manual includes a section of general safety instructions that describes the warning
labels and symbols that are used throughout the manual. Read the manual completely before installing,
operating, or performing maintenance on this equipment.
This manual and the accompanying drawings should be considered a permanent part of the equipment and
should be readily available for reference and review. Dimensions shown in the manual are in metric and/or
the English customary equivalent.
Toshiba International Corporation reserves the right, without prior notice, to update information, make
product changes, or discontinue any product or service identied in this publication. (See https://www.
toshiba.com/tic/industrial/uninterruptible-power-systems. )
Toshiba is a registered trademark of the Toshiba Corporation. All other product or trade references appearing
in this manual are registered trademarks of their respective owners.
Toshiba International Corporation shall not be liable for direct, indirect, special, or consequential damages
resulting from the use of the information contained within this manual.
This manual is copyrighted. No part of this manual may be photocopied or reproduced in any form without
the prior written consent of Toshiba International Corporation.
© Copyright 2016 Toshiba International Corporation
All rights reserved.
Printed in the U.S.A.
Toshiba Customer Support Center
Contact the Toshiba Customer Support Center for assistance with application information or for any
problems that you may experience with your Toshiba Uninterruptible Power System (UPS).
Toshiba Customer Support Center
8 a.m. to 5 p.m. (CST) – Monday through Friday
USA Toll Free [phone]
Tel [phone] Fax [phone]
E-mail – T[email protected]
Web – https://www.toshiba.com/tic/industrial/uninterruptible-power-systems
You may also contact Toshiba by writing to:
TOSHIBA INTERNATIONAL CORPORATION
SOCIAL INFRASTRUCTURE SYSTEMS GROUP
POWER ELECTRONICS DIVISION - UPS
13131 West Little York Road
Houston, Texas 77041-9990
Attn.: 4400 UPS Product Manager
For further information on Toshiba products and services, please visit our website at:
www.toshiba.com/tic/industrial/uninterruptible-power-systems

i
4400 Series Installation and Operation Manual – 64527-006
Contents
1 Introduction.................................................................................................1
2 General Safety Instructions.......................................................................2
2.1 Symbols.........................................................................................2
2.2 Signal Words .................................................................................3
2.3 Qualied Personnel .......................................................................3
2.4 Factory Authorized Personnel........................................................4
3 Important Safety Instructions....................................................................4
3.1 Unintended Usage..........................................................................5
3.2 Disclaimer......................................................................................5
3.3 General Maintenance ....................................................................5
3.4 Transporting...................................................................................6
4 Unpacking ...................................................................................................7
4.1 General Instructions.......................................................................7
4.2 Unpack the 15-30kVA Model UPS (with Casters)..........................7
4.3 Unpack the 50kVA Model UPS (with Casters) ...............................9
4.4 Unpack the 80kVA Model UPS ......................................................10
4.5 Inspection/Storage.........................................................................11
5 Warning Labels...........................................................................................12
6 Storage/Operating Environment ...............................................................18
6.1 Storage Environment ....................................................................18
6.2 Operating Precautions...................................................................18
6.3 Maintenance Precautions ..............................................................20
7 Installation Safety.......................................................................................21
8 Installation...................................................................................................24
8.1 Unpacking......................................................................................24
8.2 UPS Clearance..............................................................................24
8.3 UPS Anchorage .............................................................................26
8.4 15-50kVA Anchorage - Standard ...................................................27
8.5 80kVA Anchorage - Standard.........................................................28
8.6 Power Cable Access.......................................................................29
8.7 UPS Parts Identication – 15–30kVA..............................................31
8.8 UPS Parts Identication – 50kVA....................................................33
8.9 UPS Parts Identication – 80kVA....................................................35
9 UPS Wiring ..................................................................................................37
9.1 Wiring Safety .................................................................................37
9.2 One-Line Diagram .........................................................................38
9.3 Multiple Battery Cabinets...............................................................41

ii 4400 Series Installation and Operation Manual – 64527-006
9.4 Power Terminal Blocks and Cable Sizing ......................................41
9.5 External Breakers ..........................................................................46
9.6 Grounding Wire..............................................................................46
9.7 Control Wiring................................................................................47
10 Communication Interfaces ......................................................................48
10.1 Remote Contacts.........................................................................48
10.2 UPS LAN Shutdown Signal Operation ........................................48
10.3 RS-232C......................................................................................49
10.4 RemotEye Network Card.............................................................49
11 Specications ...........................................................................................50
11.1 15-30kVA Specications – w/ Internal Battery Backup ................50
11.2 Estimated Runtime on Internal Batteries – 15-30kVA..................53
11.3 15-30kVA Specications – w/ External Battery Backup ...............53
11.4 15–30kVA Efciency vs. Load (Typical, No Transformer) ............57
11.5 15–30kVA Thermal Loss vs. Load (Typical).................................58
11.6 50kVA Specications – w/ Internal Battery Backup......................58
11.7 Estimated Runtime on Internal Batteries – 50kVA .......................61
11.8 50–80kVA Specications – w/ External Battery Backup ..............62
11.9 50–80kVA Efciency vs. Load (Typical, No Transformer) ............65
11.10 50–80kVA Thermal Loss vs. Load (Typical, No Transformer)......65
12 Operator Interface ....................................................................................66
12.1 Operator Controls ........................................................................66
12.2 Operator Controls – Light Emitting Diodes (LED)........................67
12.3 Operator Controls ........................................................................68
12.4 Touch Screen Display..................................................................69
12.5 Header Bar ..................................................................................70
12.6 Footer Bar....................................................................................70
12.5 Touchscreen Data and Controls ..................................................71
12.7 Quick Access Toolbar ..................................................................72
12.8 4400 Menu Tree ..........................................................................73
12.9 Toolbar: Security ..........................................................................74
12.10 Toolbar: Buzzer ON/OFF .............................................................74
12.11 Toolbar: Touch ON/OFF ...............................................................74
12.12 Toolbar: QUICK VIEW ON/OFF...................................................75
12.13 Tab: Main – RUN/STOP...............................................................76
12.14 Tab: Monitor .................................................................................78
12.15 Tab: Setup....................................................................................80
12.16 Setup: Calibrating the Touchscreen.............................................82
12.17 Tab: Record .................................................................................83
12.18 Tab: Help......................................................................................84

iii
4400 Series Installation and Operation Manual – 64527-006
12.19 4400 Parameter Denitions .........................................................84
12.20 System Fault Messages ..............................................................85
12.21 System Warning Messages .........................................................86
12.22 System Mode Messages .............................................................88
12.23 System Status Messages ............................................................88
13 UPS Operation ..........................................................................................90
13.1 Initial UPS Startup .......................................................................90
13.2 Start the UPS...............................................................................91
13.3 Stop (Switch to Bypass) the UPS ................................................91
13.4 Restore System Power after an EPO Shutdown .........................91
13.5 Battery Backup Time and Discharge Process ...........................92
13.6 Battery Low Voltage Tolerances ..................................................93
13.7 Audible Alarm Functions ..............................................................94
14 Options.....................................................................................................95
14.1 Replacement Air Filters................................................................95
15 External Layouts/Dimensions/Shipping Weights.................................96
Appendix A – Dimensional Drawings .............................................................99
Appendix B – Command Parameter Denitions Table..................................103
Appendix C – Installation Planning Guide .....................................................111
Appendix D – Input/Output Cabling Guide.....................................................113
D.1 – UPS Power Lug Cable Capacity and Torque Specications..........113
D.2 – Input Cable Size for 3-Phase/4-Wire + G.......................................113
D.3 – Output/Bypass Cable Size for 3-Phase/4-Wire + G .......................114
D.4 – Cable Size for 3-Phase/3-Wire + G................................................114
D.5 – Cable Size for 3-Phase/3-Wire + G................................................115
D.6 – Battery Cabling...............................................................................115
D.7 – Input Transformer Current for Given Input Voltage ........................115
D.8 – Output Transformer Current for Given Output Voltage...................116

iv 4400 Series Installation and Operation Manual – 64527-006
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1
4400 Series Installation and Operation Manual – 64527-006
1 Introduction
This manual provides information on how to safely operate your 4400 Series Uninterruptible Power System
(UPS). This manual includes a section of general safety instructions that describes the warning labels and
symbols that are used throughout the manual. Read the manual completely before installing, operating, or
performing maintenance on this equipment.
Qualied personnel should read this manual carefully before transporting, installing, and wiring the UPS. In
addition they have a thorough understanding of the information provided in the chapters titled:
• General Safety Instructions
• Important Safety Instructions
• Safety Precautions
• Installation Precautions
Read this 4400 Series Operation Manual for important instructions on operating the UPS. This manual and
the accompanying drawings should be considered a permanent part of the equipment and should be readily
available for reference and review.
Keep the Installation Manual and the Operation Manual near the UPS for necessary reference.
Dimensions shown in the manual are in metric and/or the English customary equivalent.
SAVE THESE INSTRUCTIONS

24400 Series Installation and Operation Manual – 64527-006
2 General Safety Instructions
DO NOT attempt to transport, install, operate, maintain or dispose of this equipment until you have read and
understood all of the product safety information provided in this manual.
2.1 Symbols
The symbols listed below are used throughout this manual. When symbols are used in this manual they will
include important safety information that must be carefully followed.
Safety Alert Symbol indicates that a potential
personal injury hazard exists.
Prohibited Symbol indicates DO NOT take action.
Mandatory Symbol indicates that the following
instruction is required.
Ground Symbol indicates the location of the
equipment grounding conductor.
Electrical – Voltage & Shock Hazard Symbol
indicates parts inside may cause electric shock.
Explosion Hazard Symbol indicates parts may
explode.

3
4400 Series Installation and Operation Manual – 64527-006
2.2 Signal Words
The signal words listed below are used throughout this manual. When the words DANGER, WARNING,
CAUTION and ATTENTION are used in this manual they will include important safety information that
must be carefully followed.
2.3 Qualied Personnel
Installation, operation, and maintenance shall be performed by Qualied Personnel Only. A Qualied
Person is one that has the skills and knowledge relating to the construction, installation, operation, and
maintenance of the electrical equipment described herein and has received safety training on the hazards
involved (Refer to the latest edition of NFPA 70E for additional safety requirements).
Qualied Personnel shall:
• Have read the entire operation manual.
• Be familiar with the construction and function of the 4400 UPS, the equipment being driven, and the
hazards involved.
• Be trained and authorized to safely energize, de-energize, ground, lockout/tagout circuits and
equipment, and clear faults in accordance with established safety practices.
• Be trained in the proper care and use of protective equipment such as safety shoes, rubber gloves,
hard hats, safety glasses, face shields, ash clothing, etc., in accordance with established safety
practices.
• Be trained in rendering rst aid.
For further information on workplace safety visit www.osha.gov.
The word DANGER in capital letters preceded
by the safety alert symbol indicates that an
imminently hazardous situation exists, and if not
avoided will result in loss of life or serious injury
to personnel.
The word WARNING in capital letters preceded by
the safety alert symbol indicates that a potentially
hazardous situation exists, and if not avoided
may result in loss of life or serious injury to
personnel.
The word CAUTION in capital letters preceded by
the safety alert symbol indicates that a potentially
hazardous situation exists, and if not avoided may
result in minor or moderate injury.
The word NOTICE in capital letters without
the safety alert symbol indicates a potentially
hazardous situation exists, and if not avoided may
result in equipment and property damage.
NOTICE
CAUTION
WARNING
DANGER

44400 Series Installation and Operation Manual – 64527-006
2.4 Factory Authorized Personnel
Factory authorized personnel have been factory trained and certied to install, service, and repair
the UPS. Contact the Toshiba Customer Support Center for assistance in locating the factory
4400-authorized personnel nearest you.
3 Important Safety Instructions
The following contains important instructions that should be followed during the installation, operation, and
maintenance of the 4400 Series UPS.
The UPS system output is NOT equipped with an over-current protection device, or an output
disconnect at the AC output. The user should provide circuit breakers between the UPS AC input (or
Bypass input) and the power sources and between the UPS output and the critical load input. The minimum
device ratings are listed in “9.5 External Breakers” on page 46
The maximum operating ambient temperature for the UPS is 104 °F (40 °C) at 0.9 PF.
If the UPS is exposed to the same ambient temperature as the DC backup supply, the maximum operating
ambient temperature is:
• Battery backup: 90 °F (32 °C) at 0.9 PF. Table 3.1 lists the nominal battery voltage.
TABLE 3.1 UPS NOMINAL BATTERY VOLTAGE
CapaCity NomiNal Voltage Float Voltage
All kVA 288 Vdc 324 V
CAUTION
Misuse of this equipment could result in personal injury and/or equipment damage.
In no event will Toshiba Corporation be responsible or liable for either indirect or
consequential damage or injury that may come from the use of this equipment.

5
4400 Series Installation and Operation Manual – 64527-006
3.1 Unintended Usage
The Toshiba products listed in this document are intended for usage in general electronics applications
(computer, personal equipment, ofce equipment, measuring equipment, industrial robotics, domestic
appliances, etc.). These Toshiba products are neither intended nor warranted for use in equipment that, if
a malfunction or failure occurs, may result in loss of human life or bodily injury (collectively referred to as
“Unintended Usage”). Unintended Usage includes atomic energy control instruments, aircraft or spaceship
instruments, transportation instruments, trafc signal instruments, combustion control instruments, life
support equipment, all types of safety devices, etc. Unintended Usage of Toshiba products listed in this
document shall be made at the customer’s own risk.
The application of the UPS without special consideration for equipment that supports human safety and/or
maintain public services may cause serious accidents.
3.2 Disclaimer
IN NO EVENT WILL TOSHIBA CORPORATION BE RESPONSIBLE OR LIABLE FOR EITHER INDIRECT
OR CONSEQUENTIAL DAMAGE OR INJURY THAT MAY COME FROM THE MISUSE OF THIS
EQUIPMENT. ANY MODIFICATIONS WITHOUT AUTHORIZATION BY TOSHIBA COULD RESULT IN
PERSONAL INJURIES, DEATH OR DESTRUCTION OF THE UPS.
TOSHIBA RESERVES THE RIGHT TO MAKE CHANGES WITHOUT FURTHER NOTICE TO ANY
PRODUCTS HEREIN TO IMPROVE RELIABILITY, FUNCTION OR DESIGN. TOSHIBA DOES NOT
ASSUME ANY LIABILITY ARISING OUT OF THE APPLICATION OR USE OF ANY PRODUCT OR UPS
DESCRIBED HEREIN; NEITHER DOES IT CONVEY ANY LICENSE UNDER ITS PATENT RIGHTS, NOR
THE RIGHTS OF OTHERS.
3.3 General Maintenance
WARNING
DO NOT remove the rear/side panels, or any sheet metal not designed to be
removed.
Removing rear/side panels may result in electric shock, burns, personal injuries or
UPS failure.
Keep the area around the UPS clean.
Use a vacuum cleaner to clean dust and foreign material the UPS. Keep the exterior
clean.
Only factory authorized personnel should perform internal general maintenance
on the UPS.
Contact the authorized Toshiba Customer Support Center or an authorized
Toshiba representative for information on proper disposal of UPS components.
It is illegal to dispose of certain components without conforming to environmental
regulations for industrial/commercial waste.

64400 Series Installation and Operation Manual – 64527-006
3.4 Transporting
WARNING
DO NOT tilt the UPS more than 10° from upright position.
Tilting the UPS more than 10° may cause crushing, trapping or other
personal injuries.
CAUTION
DO NOT transport, move, store, or place the UPS on its side.
Excessive force applied from heavy components inside may damage
the UPS.
Avoid vibration or shock exceeding 0.5 g.
Failing to observe this precaution may cause damage to the UPS.
DO NOT allow the UPS to suffer shock or impact when unpacking.
Tools used to remove packaging materials may cause damage to the
UPS.
DO NOT install the UPS where water may fall on or enter it.
Water may cause electrical shock, personal injury or UPS failure.
DO NOT push or pull on the sides of the packaging or the
UPS to move it. Always use a crane, forklift, or pallet jack for
transporting and positioning the UPS.
Pushing/pulling on the sides of the unit to move it may result in damage
to the UPS.

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4400 Series Installation and Operation Manual – 64527-006
4 Unpacking
4.1 General Instructions
Unpack the UPS indoors on a paved oor. The UPS should be as close as possible to its nal location.
Allow enough space for forklift operations to unpack the UPS from the packing crate. Then remove the
crate. Properly dispose of the crate.
Points to observe:
• Retain all small articles during unpacking and installation.
• Make sure that exterior paint is not scratched and that the UPS cabinet is not damaged before
uncrating.
• DO NOT damage the UPS when using tools to remove packaging materials.
• If provided, DO NOT remove the protective plastic sheet cover until installation.
• Do not remove the protective fan covers over the fans until UPS start up. The fan covers
should be removed by factory authorized personnel. Packing materials should be disposed by
the appropriate means.
• Immediately report any abnormalities to Toshiba Customer Support Center or an authorized
representative.
• Retain the packing rails for ofoading the UPS from the shipping pallet, and for nal UPS
installation.
4.2 Unpack the 15-30kVA Model UPS (with Casters)
NOTE: The 4400 UPS is equipped with casters and leveling feet. It is attached to the shipping pal-
let by two unloading rails that double as oor anchors during nal placement of the UPS.
CAUTION
TOP HEAVY EQUIPMENT. THIS EQUIPMENT WILL TIP OVER EASILY
UNTIL FIXED IN PLACE.
Lift and move carefully, and only with adequate equipment and trained
personnel. IMPROPER LIFTING CAN RESULT IN INJURY OR DEATH.

84400 Series Installation and Operation Manual – 64527-006
Carefully inspect the UPS for shipping damage. Units shipped within North America and NAFTA are
shrink wrapped.
FIGURE 4.1 – UNSHIPPING 15-30KVA UPS
1. Remove shrink wrap.
2. Unbolt the rails from
both the unit and the
shipping pallet.
3. Place the rails on the
front of the pallet.
4. Attach the rails as shown to the front of
the pallet.
5 Use the four 1/2 x 3” bolts to secure the
rails to the shipping pallet.
6. Place the tie brackets in the slots at the
upper and lower ends of the ramps.
7 SLOWLY roll the unit down the ramp.
8. Save the loading rails for anchoring of
the UPS. See Section 8.3.

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4400 Series Installation and Operation Manual – 64527-006
4.3 Unpack the 50kVA Model UPS (with Casters)
The 4400 UPS is equipped with casters and leveling feet. It is attached to the shipping pallet by unload-
ing rails that can double as oor anchors during nal placement of the UPS.
CAUTION
TOP HEAVY EQUIPMENT. THIS EQUIPMENT WILL TIP OVER EASILY
UNTIL FIXED IN PLACE.
Lift and move carefully, and only with adequate equipment and trained
personnel. IMPROPER LIFTING CAN RESULT IN INJURY OR DEATH.
Carefully inspect the UPS for shipping damage. Units shipped within North America and NAFTA are
shrink wrapped.
FIGURE 4.2 – UNSHIPPING 50KVA UPS
1. Remove shrink wrap.
2. Unbolt the Shipping rails on
each side of the base of the
UPS from both the unit and
the shipping pallet.
3. Place the two side (A) and one
center (B) rails on the front of
the pallet.
4. Use the six 1/2 x 3” bolts to
secure the rails to the shipping
pallet.
5. Place the tie brackets in the slots at the
upper and lower ends of the ramps.
6. SLOWLY roll the unit down the ramp.
7. Save the loading rails for anchoring the
UPS. See Section 8.3.
3
1
BA
A
6

10 4400 Series Installation and Operation Manual – 64527-006
4.4 Unpack the 80kVA Model UPS
The 4400 80kVA UPS has C_channel skids for a base. The skids are bolted to the shipping pallet to se-
cure the UPS during shipping. Folow the directions below to unship the 80kVA UPS.
CAUTION
TOP HEAVY EQUIPMENT. THIS EQUIPMENT WILL TIP OVER EASILY
UNTIL FIXED IN PLACE.
Lift and move carefully, and only with adequate equipment and trained
personnel. IMPROPER LIFTING CAN RESULT IN INJURY OR DEATH.
Carefully inspect the UPS for shipping damage. Units shipped within North America and NAFTA are
shrink wrapped.
FIGURE 4.3 – UNSHIPPING 80KVA UPS
1. Remove shrink wrap.
2. Unbolt the UPS base from the
shipping pallet.
3. Use a forklift to lift the UPS off
the shipping pallet.
4. Put down the UPS and remove
the pallet.
5. Use a forklift or pallet jack to transport the UPS to
it’s installation location. See Section 8.3.
13
4