Toshiba RemotEye II User manual

RemotEyeII
User Manual
Document Number: 50024-014
August 2015

2 RemotEye II User Manual – 50024-014
About This Manual
This manual was written by the TOSHIBA Engineering and Marketing Groups. These groups are tasked
with providing technical documentation for the RemotEye II system. Every effort has been made to
provide accurate and concise information to you, our customer.
This manual provides information on how to safely install, operate, and maintain your RemotEye II
system. This manual includes a section of general safety instructions that describes the warning labels
and symbols that are used throughout the manual. Read the manual completely before installing,
operating, or performing maintenance on this equipment.
The information in this manual is subject to change without notice.
The Toshiba International Corporation shall not be liable for direct, indirect, special, or consequential
damages resulting from the use of the information contained within this manual.
This manual is copyrighted. No part of this manual may be photocopied or reproduced in any form without
the prior written consent of the Toshiba International Corporation.
TOSHIBA is a registered trademark of the TOSHIBA Corporation.
RemotEye is a registered trademark of the Toshiba International Corporation.
All other product or trade references appearing in this manual are registered trademarks of their
respective owners.
© Copyright 2015 Toshiba International Corporation.
All rights reserved.

RemotEye II User Manual – 50024-014 3
Contacting TOSHIBA’s Customer Support Center
TOSHIBA’s Customer Support Center can be contacted to obtain help in resolving any RemotEye II
system problem that you may experience or to provide application information.
The Support Center can be reached at 877-867-8773 (toll free) or 713-466-0277. The center is open from
8 a.m. to 5 p.m. (CST), Monday through Friday.
You may also contact TOSHIBA by writing to:
TOSHIBA International Corporation
13131 West Little York Road
Houston, Texas 77041-9990.
For further information on TOSHIBA’s products and services, please visit our website at
HTTP://WWW.TOSHIBA.COM/IND.

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Important Notice
This user manual may not cover all of the variations in equipment, nor may it provide information on every
possible contingency concerning installation, operation, or maintenance.
The contents of this manual shall not become a part of or modify any prior agreement, commitment, or
relationship between the customer and the TOSHIBA International Corporation's UPS Division. The sales
contract contains the entire obligation of the TOSHIBA International Corporation's UPS Division. The
warranty contained in the contract between the parties is the sole warranty of the TOSHIBA International
Corporation's UPS Division, and any statements contained herein do not create new warranties or modify
the existing warranty.
Any electrical or mechanical modifications to this equipment without prior written consent of the TOSHIBA
International Corporation will void all warranties and may void the UL/CUL listing or other safety
certifications. Unauthorized modifications may also result in equipment damage or personal injury.
When used on UPS supporting safety critical equipment, carefully analyze the impact of allowing remote
access of the UPS control features.

RemotEye II User Manual – 50024-014 5
Table of Contents
About This Manual...............................................................................................................................2
Contacting TOSHIBA’s Customer Support Center..............................................................................3
Important Notice ..................................................................................................................................4
Important Safety Instructions..........................................................................................................9
Introduction..........................................................................................................................................11
Package Contents..........................................................................................................................12
RemotEye II Features.....................................................................................................................14
Installation............................................................................................................................................16
System Compatibility......................................................................................................................16
Installing RemotEye II/Internal .......................................................................................................17
Installing RemotEye II/External ......................................................................................................18
Making the Network Connection ....................................................................................................19
Configuration .......................................................................................................................................20
Preliminary Issues ..........................................................................................................................20
Configuring the RemotEye II via Terminal......................................................................................22
Connecting to the RemotEye II via Terminal..................................................................................23
RemotEye II Configuration Menu Navigation.................................................................................25
Configuring the RemotEye II via Telnet..........................................................................................38
Connecting to the RemotEye II via Telnet......................................................................................40
RemotEye II Telnet Menu Navigation.............................................................................................40
Configuring the RemotEye II via HTTP..........................................................................................41
Connecting to the RemotEye II via HTTP .....................................................................................42
RemotEye II Web Menu Navigation ...............................................................................................43
Configuring the Remoteye II via SNMP..........................................................................................74
Connecting to the RemotEye II via SNMP .....................................................................................82
MIB .................................................................................................................................................87
Toshiba RemotEye II Application Program..........................................................................................93
Toshiba RemotEye II Client Software ............................................................................................93
Auto Save-Log Software.................................................................................................................106
Tupgrade Firmware Tool................................................................................................................110
Hardware Specifications......................................................................................................................112
RemotEye II/Internal Hardware Specification.................................................................................112
RemotEye II/External Hardware Specification ...............................................................................115
Cables Definition ............................................................................................................................117
Appendix A: RemotEye II/III Client Shutdown software on VMware ESXi 5......................................118
Software Needed............................................................................................................................118
Setup Procedure for RemotEye ESXi Client Shutdown Daemon*.................................................119

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General Safety Instructions
DO NOT attempt to install, operate, maintain or dispose of this equipment until you have read and
understood all of the product safety information and directions that are contained in this manual.
Safety Alert Symbol
The Safety Alert Symbol indicates that a potential personal injury hazard exists. The symbol is comprised
of an equilateral triangle enclosing an exclamation mark.
Listed below are the signal words that are used throughout this manual followed by their descriptions and
associated symbols. When the words DANGER, WARNING and CAUTION are used in this manual they
will be followed by important safety information that must be carefully adhered to.
The word DANGER preceded by the safety alert symbol indicates that an imminently hazardous situation
exists that, if not avoided, will result in death or serious injury to personnel.
The word WARNING in capital letters preceded by the safety alert symbol indicates that a potentially
hazardous situation exists that, if not avoided, could result in death or serious injury to personnel.
The word CAUTION or ATTENTION in capital letters preceded by the safety alert symbol indicates that a
potentially hazardous situation exists which, if not avoided, may result in minor or moderate injury.
The word CAUTION in capital letters without the safety alert symbol indicates a potentially hazardous
situation exists which, if not avoided, may result in equipment and property damage.
DANGER
WARNING
CAUTION / ATTENTION
SIGNAL WORDS

RemotEye II User Manual – 50024-014 7
Special Symbols
To identify special hazards, other symbols may appear in conjunction with the DANGER, WARNING and
CAUTION signal words. These symbols indicate areas that require special and/or strict adherence to the
procedures to prevent serious injury to personnel or death.
Electrical Hazard Symbol
A symbol which indicates a hazard of injury from electrical shock or burn. It is comprised of an equilateral
triangle enclosing a lightning bolt.
Explosion Hazard Symbol
A symbol which indicates a hazard of injury from exploding parts. It is comprised of an equilateral triangle
enclosing an explosion image.

8 RemotEye II User Manual – 50024-014
Equipment Warning Labels
DO NOT attempt to install, operate, maintain, or dispose of this equipment until you have read and
understood all of the product warnings and user directions that are contained in this instruction manual.
DO NOT remove or cover any of the labels. If the labels are damaged or if additional labels are required,
contact your Toshiba representative for additional labels.
Labels attached to the equipment are there to provide useful information or to indicate an imminently
hazardous situation that may result in serious injury, severe property and equipment damage, or death if
the instructions are not followed.

RemotEye II User Manual – 50024-014 9
Important Safety Instructions
This manual contains important instructions that should be followed during the installation, maintenance,
and operation of the UPS and its batteries to assure safe and proper operation.
Turn off, lockout, and tagout all power sources before connecting the power wiring to the equipment or
when performing maintenance.
Unauthorized personnel should not service batteries.
Contact your nearest Toshiba authorized service center for battery replacement.
Qualified Personnel ONLY!
Qualified Personnel is one that has the skills and knowledge relating to the construction, installation,
operation, and maintenance of the electrical equipment and has received safety training on the hazards
involved (Refer to the latest edition of NFPA 70E for additional safety requirements).
Qualified Personnel shall:
Have read the entire operation manual of the system being serviced.
Be trained and authorized to safely energize, de-energize, ground, lockout and tag circuits and
equipment, and clear faults in accordance with established safety practices.
Be trained in the proper care and use of protective equipment such as safety shoes, rubber gloves, hard
hats, safety glasses, face shields, flash clothing, etc., in accordance with established safety practices.
Be trained in rendering first aid.
Be knowledgeable of batteries and the required handling and maintenance precautions.

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Misuse of this equipment could result in injury and equipment damage. In no event will Toshiba
Corporation be responsible or liable for either indirect or consequential damage or injury that may result
from the misuse of this equipment.
Installation Precautions
Install the unit in a well-ventilated location; allow at least 10 cm (4 inches) on all sides for air ventilation
and for maintenance.
Install the unit in a stable level and upright position that is free of excessive vibration.
Install the unit where the ambient temperature is within the specified range.
Do not install the unit in areas that are subject to high humidity.
Do not install the unit in areas that allow exposure to direct sunlight.
Do not install the unit in areas that allow exposure to high levels of airborne dust, metal particles, or
flammable gases.
Do not install the unit in areas near sources of electrical noise. Ensuring a proper earth ground will reduce
the effects of electrical noise and will reduce the potential for electrical shock.
Do not install the unit in areas that would allow fluids or any foreign object to get inside the unit.
For further information on workplace safety visit www.osha.gov.
WARNING
CAUTION

RemotEye II User Manual – 50024-014 11
Introduction
Congratulations on the purchase of your new Toshiba Uninterruptible Power Supply (UPS) system
management tool: the RemotEye II! The RemotEye II supplies a 10/100 base-T network card that allows
network administrators to monitor and control Toshiba UPS systems remotely via Simple Network
Management Protocol (SNMP) and Hypertext Transfer Protocol (HTTP) methods.
This user manual describes the configuration and operation of the RemotEye II. The RemotEye II is
available as a circuit board that is inserted into the option slot of the UPS or as an external device that
connects to the UPS via a provided cable.
The RemotEye II/Internal is designed for the Toshiba UPS that has the option slot. The circuit board is
connected to the UPS via the RemotEye II/Internal card edge connector.
The RemotEye II/External is designed primarily for use with the Toshiba UPS that does not have the
extension option slot, but it may also be used in a UPS system that has an extension option slot. The
RemotEye II/External communicates with the UPS via a provided cable.

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Package Contents
Listed below are the items included in the RemotEye II/Internal and RemotEye II/External packages.
RemotEye II/Internal Contents
The RemotEye II/Internal printed circuit board and bracket for securing the board within the UPS
extension slot.
A CD-ROM containing the following:
Toshiba.mib, the Toshiba version 1.2 MIB file (RFC1628-compatible),
Tupgrade.exe, the RemotEye II upgrade utility,
Tsb4xx.bin, the Current RemotEye II image file,
Window.exe, Toshiba RemotEye II Client Software installation file for Window,
Unix.exe, Toshiba RemotEye II Client Software installation file for UNIX OS, and
RemotEye II User Manual in PDF format.
PC cable, a DB9 female to RJ45 cable (Workstation COM port to RemotEye II/Internal COM port).
The RemotEye II Quick Installation Guide.

RemotEye II User Manual – 50024-014 13
RemotEye II/External Contents
The RemotEye II/External device.
A power adapter.
A CD-ROM containing the following:
Toshiba.mib, the Toshiba version MIB file (RFC1628-compatible),
Tupgrade.exe, the RemotEye II upgrade utility,
Tsb4xx.bin, the Current RemotEye II image file,
Window.exe, Toshiba RemotEye II Client Software installation file for Window,
Unix.exe, Toshiba RemotEye II Client Software installation file for UNIX OS, and
RemotEye II User Manual in PDF format.
PC cable, a DB9 female to RJ45 cable (Workstation COM port to RemotEye II/External PC port).
UPS cable, a DB9 male to RJ45 cable (Toshiba UPS RS232 port to RemotEye II/External UPS port).
The RemotEye II Quick Installation Guide.

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RemotEye II Features
Included in the RemotEye II are several support options for managing Toshiba UPS.
BOOTP/DHCP Requests
The RemotEye II can automatically retrieve its network identity from a network server using the Boot
Protocol (BOOTP) or Dynamic Host Configuration (DHCP) automatic configuration technique.
HTTP Web Access
Web access includes Secure Sockets Layer (SSL) Configurations. This allows users to access data from
RemotEye publicly or privately using the web.
Telnet, Terminal Access
Telnet includes Secure Shell (SSH) protocol configuration.
SNMP Access
RemotEye II provides enhanced SNMP security with option of SNMPv3, default protocol is SNMPv1. It is
compatible with the United States Standard UPS MIB, RFC1628 and also with Japanese Standard UPS
MIB.
Additional features of the RemotEye II include:
Real-Time Clock
The RemotEye II contains its own RTC. This clock is used for time-stamping of its data log and for
executing any scheduled events.
UPS Event Notification
RemotEye II sends out notification of UPS events via Email, SNMP Traps and Java Applets.
Graphic User Interface (GUI)
User-friendly GUI for web pages and Java applets
Power Quality Monitor
Java applets provide on-screen visual indication of power quality through dynamic graphics.
Versatile Remote UPS Management
Allows monitoring of the UPS via SNMP and HTTP communication. Also provides Java monitoring
applets accessible through an internet browser.
Versatile UPS Configuration
RemotEye II has the ability to set the UPS parameters from any SNMP management station or through
internet web browsers using HTTP forms and objects.
Data Log Retention
RemotEye II stores history file containing UPS power events, power quality, UPS status, and battery
condition in non-volatile memory.
Automatic UPS Shutdown
The Toshiba RemotEye II Client Software provides unattended and on-demand UPS shutdown; either
pre-programmed by the administrator or when the UPS reports a low battery condition.

RemotEye II User Manual – 50024-014 15
RemotEye II also supports the following external applications:
Network Upgrade
Tupgrade.exe, a network upgrade utility, allows user to upgrade to a newer version of the RemotEye.
Auto Save Log
This utility allows users to save logs from several RemotEye(s) at the same time to a same or different
computer.
Client Shutdown
The Toshiba RemotEye II Client Software can broadcast system failure messages via an IP (Internet
Protocol) packet and perform unattended shutdown of up to 32 clients operating under a variety of
platforms.
Environmental Monitoring Device (EMD) (Optional)
EMD allows monitoring of the environment temperature and humidity. Also provides 2 contact closures.

16 RemotEye II User Manual – 50024-014
Installation
System Compatibility
The RemotEye II is supported by workstations using the following operating systems:
Windows 95/98/NT/2000/XP/Vista,
Macintosh, and
Unix.
The RemotEye II supports the following Toshiba UPS system families:
1000 Series (External RemotEye II requires a null-modem cable)
1400 S(E) (Plus), 1400 XL Plus, 1400 Super XL Plus Series,
1500 (Plus) Series,
1600 (Plus) Series,
1700 (Plus) Series,
1800 (Plus) Series,
4200 (Plus) Series,
G8000 Series,
G8000MM Series,
G9000 Series.

RemotEye II User Manual – 50024-014 17
Installing RemotEye II/Internal
Follow these steps to install the RemotEye II/Internal card.
1. Turn the UPS off using the proper shutdown procedure as explained in the UPS manual.
2. Slide the RemotEye II/Internal printed circuit board into the extension option slot of the UPS.
3. Secure the printed circuit board using the UPS supplied screws.(See Figure 1: RemotEye
II/Internal)
Figure 1: RemotEye II/Internal

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Installing RemotEye II/External
Follow these steps to install the RemotEye II/External device.
1. Insert the power adapter cable of the RemotEye II into the 12 VDC power receptacle of the
RemotEye II device.
2. Plug the RemotEye II power adapter into a 120/220 VAC power source. For best results, be
sure outlet is powered by a Toshiba UPS.
3. Connect the UPS cable from the RS232 serial port of the Toshiba UPS to the RemotEye
II/External UPS port.(See Figure 2: RemotEye II/External)
Figure 2: RemotEye II/External

RemotEye II User Manual – 50024-014 19
Making the Network Connection
Each Ethernet network is different. Therefore, the following steps should be used as an outline for
connecting the RemotEye II to a network:
1. Connect one end of a Category 5 cable to the NETWORK RJ45 receptacle of RemotEye II.
2. Connect the other end of the Category 5 cable to a designated network switch or hub. A
network administrator will allocate an available port.
3. Verify a network link has been established. On RemotEye II/External, confirm Traffic LED on
RemotEye II is illuminated. On RemotEye II/Internal, confirm the leftmost, green LED is
illuminated.