TouchTunes Virtuo II Series User manual

900962-001 Rev. 00 November 2015
This guide is an overview of the Virtuo II installation process. For a complete copy of the Virtuo II Installation and Setup
Guide (p/n 900961-001), visit the TouchTunes Operator Dashboard at https://operator.touchtunes.com.
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Virtuo II Quick Start Guide
About this Guide
This manual refers to the following models:
•Virtuo II 700778-002 (US model)
•Virtuo II 700779-001 (Canadian model)
IMPORTANT SAFETY INFORMATION
Read this important safety information before proceeding
with product installation.
• READ THESE INSTRUCTIONS.
• KEEP THESE INSTRUCTIONS.
• HEED ALL WARNINGS.
• FOLLOW ALL INSTRUCTIONS.
The Lightning Flash with arrow head symbol within an
equilateral triangle is intended to alert the user to the
presence of un-insulated "dangerous voltage" within
the product enclosure that may be of sufficient
magnitude to constitute a risk of shock to persons.
The exclamation point within an equilateral triangle is
intended to alert the user to the presence of important
operating and maintenance (servicing) instructions in
the literature accompanying the product.
WARNING: Do not defeat the safety purpose of the
polarized or grounding-type plug.A polarized plug has
two blades with one wider than the other.A grounding
type plug has two blades and a third grounding prong.
Thewidebladeor the third prongareprovidedfor your
safety. If the provided plug does not fit into your outlet,
consult an electrician for replacement of the obsolete
outlet.
WARNING: TO REDUCE THE RISK OF FIRE OR
ELECTRIC SHOCK, DO NOT EXPOSE THIS
APPARATUS TO RAIN OR MOISTUREAND
OBJECTS FILLED WITH LIQUIDS, SUCH AS
VASES, SHOULD NOT BE PLACED ON THIS
APPARATUS
DO NOT USE THISAPPARATUS NEAR WATER.
WARNING: TO REDUCE THE RISK OF FIRE OR
ELECTRIC SHOCK, THISAPPARATUS SHALL BE
CONNECTED TOA MAINS SOCKET OUTLET WITH
A PROTECTIVE EARTHING CONNECTION.
TOCOMPLETELY DISCONNECTTHISAPPARATUS
FROM THEAC MAINS, DISCONNECT THE POWER
SUPPLY CORD PLUG FROM THEAC RECEPTACLE
THE MAINS PLUG OF THE POWER SUPPLY CORD
OR APPLIANCE COUPLER SHALL REMAIN
READILY ACCESSIBLE
WARNING:The speakeroutput ofthisunitcanexceed
10 Watts and could cause a shock injury. Connection
tospeakersshouldbeperformed byaskilledpersonin
compliance with local building codes. Class 2 wiring is
required for speaker cables. Use of external speakers
outside the ratings stated at the speaker jack may
result in a shock injury or damage to the unit, or
equivalent.
CAUTION: Do not use Virtuo II immediately after
transferring the unit from a cold place to a warm place
as condensation may have occurred on internal
components. Wait for the unit to reach room
temperature before using it.
IMPORTANT:Seeproductenclosureforsafety-related
markings.
No serviceable parts inside, please contact
TouchTunes Customer Support for service.
Clean only with dry cloth.
Do not block any ventilation openings. Install in
accordance with the manufacturers instructions.
Donotinstallnear any heatsourcessuchas radiators,
heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
Protect the power cord from being walked on or
pinched particularly at plugs, convenience
receptacles, and the point where they exit from the
apparatus.
Only use attachments/accessories specified by the
manufacturer.
Unplug this apparatus during lightning storms or when
unused for long periods of time.
Refer all servicing to qualified service personnel.
Servicing is required when the apparatus has been
damaged in any way, such as power-supply cord or
plug is damaged, liquid has been spilled or objects
havefallenintotheapparatus,theapparatushasbeen
exposed to rain or moisture, does not operate
normally, or has been dropped.

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Note: Locations where a Virtuo II is installed are required
to comply with general Americans with Disabilities Act
guidelines, including those governing accessible routes
and protruding objects. Because locations have different
floor plans, TouchTunes does not address these issues in
this Guide.
Step 1: Move the crate as close as possible to
the intended mounting location
DO NOT SLIDE OR DRAG THE UNCRATED VIRTUO II
ALONG THE FLOOR!
Step 2: Unpack the Virtuo II
Virtuo Floor Stand
Virtuo II can be mounted to the Virtuo Floor Stand using
the wall mounting bracket included with Virtuo II.
To mount a Virtuo II to the Virtuo Floor Stand, follow the
steps in the Virtuo Floor Stand Installation & Setup Guide,
which is included with the floor stand and available for
download on the Operator Dashboard. As of May 2012,
the most current version of the Virtuo Floor Stand is 2.0.
Step 3: Wall Mount Virtuo II
Important: When installing in a location where there is an
intersecting wall to the left, ensure that you allow at least
10 inches of clearance between the wall and the Virtuo II
to allow free movement of the door and prevent it from
being damaged.
1. On the wall where Virtuo II is to be installed, measure
56 inches (4’8”) from the floor and mark this
measurement.
2. Using the included template, mark the position for the
wall bracket on the wall where you intend to install the
Virtuo II.
Warning: To reduce the risk of fire or electric shock, do
not expose this apparatus to rain or moisture.
To disconnect this apparatus unplug from the mains
plug, access to the mains plug should be readily
accessible after the installation.
a) Remove the top cover
b) Remove the wall
bracket kit.
c) Break away the
top halves of the
foam packaging.
d) Open the top of
the bag protecting
Virtuo II, and pull
down until the back
hooks are
uncovered.

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3. Assemble the wall bracket:
4. Move Virtuo II so it is close to the wall bracket.
5. Using at least two people, lift Virtuo II so that its top is
slightly higher than the top of the wall bracket.
6. Align the flange hooks on the wall bracket with the
receptacles on Virtuo II.
7. Hang the Virtuo II on the wall bracket allowing the
weight of the unit to set it into position.
8. Remove any remaining packing materials.
9. Locate the key for Virtuo II, and unlock and open its
door.
C
D
C
D
A
BB
A) Install a screw on the wall, at 56 inches from the
floor, in the horizontal center of the area where you will
install Virtuo II. With enough of the screw protruding
from the wall, hang the central part of the wall bracket
onto the screw using hole A.
B) Using a spirit level, ensure that the bracket is level,
then fasten it to the wall using holes B.
C) Slide the side bars of the bracket onto the sides of
the central part.
D) Fasten the side bars to the wall using the holes on
the bars. Multiple holes are provided at each height to
help alignment of screws with underlying studs.
Lock

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10.Using the figure below, identify the location of the
holes for the wall bracket screws used to secure
Virtuo II to the wall bracket.
11.Attach the wall bracket screws to completely secure
the Virtuo II to the wall bracket.
Step 4:Install the Hard Drive
1. Unlock and open Virtuo II, if it is not already open.
2. Ground yourself by touching an exposed piece of
metal in the Virtuo II case.
3. Ensure that the computer is powered OFF at the
switch on the power supply.
4. Locate the hard drive for Virtuo II.
The hard drive and its enclosure are shipped
separately from the main Virtuo II hardware.
5. Align the hard drive enclosure with its slot on the left-
hand panel of the computer.
6. Insert the hard drive enclosure in the slot and then
gently push the enclosure in until it is completely
seated.
7. Using your fingers, push in and then tighten the thumb
screw (clockwise) on the hard drive tray until the
thumb screw is securely tightened.
8. Test whether the hard drive is firmly seated by pulling
out firmly on the handle of the hard drive tray.
The hard drive is secured properly when:
•The thumb screw is completely compressed and
covered by t he cowl head of the thumb screw.
•There is no gap between the edge of the hard drive
tray and the computer.
•There is no play between the hard drive and the
computer when you pull outward on the handle of the
hard drive tray.
Step 5: Access the Cable Channel
The Virtuo II is designed with cable channels that let you
route outside cables, such as for telecommunications, to
internal jukebox components.
To prepare for cable routing in Virtuo II:
1. Identify the cable channels along the back of Virtuo II.
Note: Route cables into and out of Virtuo II only through
the provided cable channel openings. Do not route
cables through any other openings in Virtuo II, such as
air vents. Otherwise it can overheat and shut itself down.
Step 6: Connect Virtuo II to the Broadband
Network
1. Unlock and open Virtuo II, if it is not already open.
2. Locate the RJ-45 Ethernet cable for the broadband
connection.
Virtuo II is NOT secure until the wall bracket
screws are installed.
Wall bracket screws

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3. Connect either end of the cable to the broadband
modem or router.
4. Route the free end of the cable in to Virtuo II through
the cable channel.
5. Connect the free end of the cable to the port labeled
LAN on the left-hand panel of the computer.
You will later configure the communications settings for
the broadband network so the Virtuo II can contact the
TouchTunes server using this connection.
Step 7: Connect Audio Speakers to Virtuo II
1. Prepare your speaker wires by stripping the ends of
the 4 connector wires, exposing approximately 1/4” of
wire.
2. Locate the supplied four-slot Euroblock connector.
3. Loosen the screws along the top of the connector
using a flat-head screwdriver, if necessary.
Euroblock terminals
4. Wire the ends of the speaker wires to the Euroblock
connector using the following figure as a guide.
5. Using a flat-head screwdriver, tighten the screws of
the slots to secure the speaker cable to the connector.
6. Attach the Euroblock connector to the connector
labelled Zone A or Zone B on the optional amplifier.
7. Route the free end of the cables out of Virtuo II
through the cable channel.
8. Connect the other end of the cables to the speakers,
ensuring that proper polarity is respected. Incorrect
connection can result in poor imaging and thin sound.
Step 8: Power Up Virtuo II
1. Ensure that theAC power cord from the Power Supply
Unit (PSU) is plugged into the power strip.
2. Route the female end of the AC power cord from the
accessories kit through the right cable channel, and
connect that end of the cable to the male power
socket on the power bar inside Virtuo II. Connect the
other end of the AC power cord to a properly
grounded (3-prong) electrical outlet.
3. Set the power rocker switch on the Virtuo II’s power
strip to ON.
Step 9: Close the Virtuo II Case
1. Close the Virtuo II case by gently swinging it shut and
pressing on its front face to engage the locking
mechanism.
LAN port
Overhead view
Rocker switch

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2. The Virtuo II door locks itself when the door is properly
shut.
Step 10: Enable the Virtuo II Screen
When you power up a Virtuo II for the first time, it
automatically goes into night mode: the computer and
other internal components of Virtuo II are running, but the
touchscreen, audio system and lights for Virtuo II are
disabled. Bring Virtuo II out of night mode and activate its
screen before setting it up.
1. Locate and press the Power button on the I/O board.
When you press this button, the touchscreen, lights and
audio system for Virtuo II are activated. The Software
initialization screen appears indicating that Virtuo II is
starting the initialization process.
Youcannow use thetouch screen to activate VirtuoIIand
configure its settings using the system software.
Step 11: Activate Virtuo II
WARNING: Booting the system can take up to ten
(10) minutes, and the screen can be blank for up to 90
seconds during the initialization procedure.
It is extremely important that you do not power down
or attempt to reboot Virtuo II during this procedure, or
you risk corrupting and rendering the hard drive
unusable.
Activating Virtuo II involves calibrating the touch screen,
and configuring its settings by following the on-screen
instructions.
Calibrate the Touch Screen
After the software installation process completes, the first
calibration screen appears.
Select Your Settings
In the settings screens, you select the settings for the
Virtuo II, such as primary language, calling window and
type of broadband connection.
Afteryouspecifythesettings,aCommunicationsNetwork
status LED indicator with activity messages appears.
What the network status LEDs indicate:
•Local Ethernet: whether an ethernet cable is properly
connected to the jukebox, and the jukebox is receiving
a signal from it.
•Host Resolving: whether the jukebox is connected to
the internet.
•Logged In: whether the jukebox is logged into the
TouchTunes server. The jukebox must be able to log
into the TouchTunes server to receive activation
information and perform transactions, such as
returning daily sales information.
•Music Access: whether the jukebox can access
music from the TouchTunes server. The jukebox must
have music access to download new songs.
Power
button

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•Data Access: whether the jukebox can communicate
with TouchTunes server to receive updates from the
TouchTunes Dashboard. The jukebox must have data
access to receive any new settings you may have
made to it via the TouchTunes Dashboard.
For installation and activation, the jukebox needs the
LoggedIn,MusicAccessandDataAccessLEDindicators
to be green.
When the jukebox is fully initialized, the Home Screen of
the Customer Interface appears.
Step 12: Call Now
After you activate Virtuo II,TouchTunes recommends you
perform a Call Now to ensure that your jukebox is
equipped with the most up-to-date software.
To do so, access the Diagnostics menu of the Operator
Interface.
1. Locate the Manager button on the I/O board.
2. Press and release the Manager button.
Virtuo II displays the Operator main menu.
3. From the Main menu, select the Diagnostic button.
4. Press the Call now button at the bottom of the menu.
Virtuo II communicates with the TouchTunes servers
and downloads the most recent software build.
Step 13: Set Up the Remote Control
Theremote control ispowered by two 1.5VAAA batteries.
Insert the batteries in the compartment on the rear of the
remote. Use only high-quality alkaline batteries.
By default, the remote control ID is set to 000. To change
the remote control ID:
1. Press the POWER and F4 keys at the same time and
hold them down until the red indicator light blinks two
times.
2. Enter the new three-digit code to use. The new code
must be in the range 000 to 255.
3. The red indicator light will light up for three seconds to
confirm your selection. If you enter an invalid code the
light will blink five times.
Manager
button
Use the mounting bracket to install
the remote control on a wall for easy
access.
Fasten the bracket to the wall with
two screws as illustrated.
Pressandhold
to set remote
control ID.

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Learn the Remote ID
1. On the Operator Interface, open the Hardware
Options screen.
2. Press the LEARN button.
3. Watch the display. When prompted, press the MIC
VOL UP key on the remote control.
The screen displays a success message and returns
to the Options screen.
4. Test the remote by raising and lowering the jukebox
volume as it is playing.
Step 14: Configure Bill Acceptors
Note: Perform this procedure if you have an optional
second bill acceptor installed in Virtuo II.
1. On the Operator Interface, open the Hardware
Options screen.
From this menu, you can configure Virtuo II to use two bill
acceptors or one. By default, this option is ON.
Pre-programmed Remote Control Keys
Key Function
Power Press to turn the jukebox
monitor and audio
subsystem on or off. The
jukebox computer remains
on. Equivalent to pressing
the Night Mode button on
the jukebox (not available
on all models).
Pause Pauses the jukebox.
Numeric keys - Used to program the
remote and for future use.
MIC VOL Raises and lowers the
volume of the microphone
within the limits set on the
Mixer Settings screen.
P1 Give promotional credit:
Press and release this
buttontoaddacredittothe
jukebox. Credits are
deducted from the
promotional credit count.
The promotional credit
featureisenabled/disabled
on the Credit Settings
screen.
P2 For future use.
P3/Skip Skip song: Quickly press
andreleasetostopplaying
the current song and
immediately skip forward
to the next song in the
queue. The skip song
featureisenabled/disabled
on the System Settings
screen.
Flush play queue: Press
andholdthisbuttonforfour
seconds to flush the entire
play queue.
VOLUME ZONE 1, 2, 3 Raises and lowers the
volume of the selected
zonewithinthelimitsseton
the Sound Mixer screen.
F1,F2,F3,F4 For future use.
Left-arrow, right-arrow,
OK
For future use.
Pre-programmed Remote Control Keys
Key Function

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•If the Virtuo II has a single bill acceptor, you must turn
this option OFF.
•If the Virtuo II has dual bill acceptors, you must ensure
that this option is turned ON.
Step 15: Test Payment Acceptors
To test the bill and coin acceptors
1. On the Operator Interface, open the Money >
Options screen.
2. In the COIN & BILL ACCEPTOR area, press the
TEST button.
3. Insert a bill into the bill acceptor.
The screen refreshes, showing the denomination of
the bill that was inserted, and the origin of the bill (first
or second bill acceptor).
4. For the Canadian model only, insert a coin into the
coin acceptor.
The screen refreshes, and shows the value of the
coin.
To Test the Credit Card Reader
1. In the Credit Card area, press TEST.
The Test screen appears.
2. Insert a credit card into the card reader with the
magnetic strip up and to the right, and then remove it.
If your installation is successful, a confirmation
message appears.
Step 16: Reapply Filters and Credit Rules
If you are replacing a TouchTunes jukebox (for example,
an Ovation) with a Virtuo II jukebox, you must manually
apply music filters and credit rules from the old jukebox to
theVirtuoIIifyouwantsuchfiltersandrulesto applytothe
Virtuo II.
•To configure music filters, select the Music Operator
menu, and press the Filters button.
•To configure credit rules, select the Money Operator
menu, and press the Credit rules button.
Configure your settings as required.
Denomination
Source

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A Note About Affixing Stickers to Virtuo II
VirtuoII’stouchscreen’sbezel-lessdesignmeansthatthe
entire glass is touch-sensitive—not just the user interface
area—and must be kept clear of objects that can interfere
with user interaction and the proper operation of the
jukebox.
Neveraffixstickers,decals,ortransferstotheVirtuoII
touch screen monitor. Doing so can adversely affect
jukebox behavior.
If you must apply stickers of a promotional nature or
providing company contact information, TouchTunes
recommends that you affix them to the left or right side of
the enclosure in order to preserve the aesthetics of Virtuo
II’s facade.
.
Copyright © 2015 TouchTunes Music Corporation
LED panel
Camera
User
Interface
Do not affix stickers (even partially)
anywhere on the glass or
over the camera
TouchTunes Music Corporation
400 Sainte Croix Avenue, Suite 200 E
Montreal, Quebec,
Canada, H4N 3L4
TouchTunes Music Corporation
850 ThirdAve, Suite 15C
New York, NY 10022
USA
Technical Support
847-353-1954
www.touchtunes.com