TSC TDM-20 User manual

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TDM-20/30
Moblie Barcode Printers
User Manual
Series Lists:
TDM-20 / TDM-30
Direct Thermal

I
Copyright information
© 2021 TSC Auto ID Technology Co., Ltd.
The copyright in this manual, the software and firmware in the printer described are owned by TSC Auto ID Technology Co., Ltd.
All rights reserved.
CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold Condensed font is under license from the Monotype
Corporation. Windows is a registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners. Information in this document is subject to change without
notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be
reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the
expressed written permission of TSC Auto ID Technology Co.

II
Table of Contents
1. Introduction .......................................................................................................................................................................................................1
1.1 Product Specification...................................................................................................................................................................................2
1.2 Printer Optional Features.............................................................................................................................................................................3
1.3 General Specifications.................................................................................................................................................................................5
1.4 Print Specifications ......................................................................................................................................................................................6
1.5 Media Specifications....................................................................................................................................................................................7
2. Operation Overview...........................................................................................................................................................................................8
2.1 Unpacking and Inspection............................................................................................................................................................................8
2.2 Printer Overview ..........................................................................................................................................................................................9
2.2.1 Front View.............................................................................................................................................................................................9
2.2.2 Interior View ........................................................................................................................................................................................10
2.2.3 Rear View............................................................................................................................................................................................11
2.3 Operator Control......................................................................................................................................................................................12
2.3.1 Led Indication and Keys ......................................................................................................................................................................12
2.3.2 Led Indication and Keys ......................................................................................................................................................................17
2.3.3 Power-on Utilities ................................................................................................................................................................................21
3. Setup...............................................................................................................................................................................................................22
3.1 Install the Battery.......................................................................................................................................................................................22
3.2 Charge the Battery.....................................................................................................................................................................................23

III
3.2.1 Charge the Battery ..............................................................................................................................................................................23
3.2.2 Charge by 4-bay Battery Charger Station (Optional)............................................................................................................................24
3.3 Charge the Battery Communicate..............................................................................................................................................................25
3.3.1 Connecting with the Communication Cable.........................................................................................................................................25
3.3.2 Connecting with Bluetooth (Optional) ..................................................................................................................................................25
3.4 Loading the Media .....................................................................................................................................................................................26
4. Accessories(Use TDM-20 as sample) .............................................................................................................................................................27
4.1 Install the Belt Clip.....................................................................................................................................................................................27
4.2 Install the Media spacer kit (Optional)........................................................................................................................................................28
4.3 Install the IP54-rated environmental case with shoulder strap (Optional)...................................................................................................29
4.4 Install Shoulder strap kit (Optional) ............................................................................................................................................................30
4.5 Install Vehicle holder adapter for RAM mount (Optional)............................................................................................................................31
4.6 Charge by 1-bay Printer Charger Station (Optional)...................................................................................................................................32
4.7 Charge by 4-bay Printer Charger Station (Optional)...................................................................................................................................33
5. TSC Console...................................................................................................................................................................................................35
5.1 Start TSC Console.....................................................................................................................................................................................35
5.2 Set WiFi and Add to TSC Console Interface ..............................................................................................................................................37
5.3 Initialize the Printer WiFi Setting ................................................................................................................................................................40
5.4 TPH Care...................................................................................................................................................................................................41
5.5 Printer Function .........................................................................................................................................................................................42

IV
5.6 Setting Post-Print Action............................................................................................................................................................................43
6. TroubleShooting..............................................................................................................................................................................................44
7. Maintenance....................................................................................................................................................................................................46
8. Angency Compliance and Approvals...............................................................................................................................................................48
9. Revise History.................................................................................................................................................................................................58

1
1. Introduction
Thank you very much for purchasing TSC bar code printer.
Enjoy TSC’s reputation for cost-efficient, high durability printers with the TDM-20, TDM-30 mobile barcode printer. TDM-20, TDM-30
are compact, light-weight printers which is capable of working with any mobile printing application where you need quick simple
receipts/labels on demand.
TDM-20, TDM-30 printers are designed for a rough life, inside the IP54-rated environmental case to resist dust and water and with
its durable design prepared to take up to 2.5 meters fall and keep printing.
This small and light-weight printer can be worn comfortably for a full shift, without interfering with the user’s tasks. Use USB, NFC
tag, Bluetooth, or Wi-Fi a/b/g/n and BT4.2 coexist module to connect to a mobile computer or even a smartphone and produce clear
easy-to-read receipts hour after hour.
This document provides an easy reference for operating this printer. TSC printers include the Windows labeling software for
creating your label template. For system integration, the TSPL/TSPL2 printer programming manual or SDKs can be found on TSC
website at: https://www.tscprinters.com.

2
1.1 Product Specification
The printer offers the following standard features
Features Description
TDM20
TDM30
Direct thermal printing
Black mark reflective sensor
Head open sensor
3 operation buttons (On/off, feed/pause, and cover-open buttons)
LED version:
5 LEDs: 1 for printer status; 3 for Battery capacity; 1 for wireless
status
LED version:
5 LEDs: 1 for printer status; 3 for battery capacity; 1 for wireless
status
LCD version:
LCD color display: showing battery status, media type, firmware
version, and error messages
1 LED for printer Status
1 LED for wireless status (3 colors)
Audible alert Programmable buzzer
Rechargeable Li-ion battery
32-bit RISC high performance processor
Micro USB 2.0 (high speed mode) interface
32 MB DRAM
16 MB Flash memory
TSPL-EZD (EPL2, ZPL2, and DPL), Epson® ESC-POS or TSPL-EZ with CPCL emulation languages support
Fonts and bar codes can be printed in any one of the four directions (0, 90,180, 270 degree)
8 alpha-numeric bitmap fonts
One Monotype Imaging® CG Triumvirate Bold Condensed scalable font
Built-in Monotype True Type Font engine
Downloadable fonts from PC to printer memory
Downloadable firmware upgrades
Support TPH Care function

3
1.2 Printer Optional Features
TDM-20Series:
The printer offers the following optional features.
Features Description
User options
Factory options
802.11 a/b/g/n Wi-Fi and Bluetooth V4.2, NFC tag, and USB 2.0 high-speed interface
○
MFi Bluetooth V5.0 with NFC tag and USB 2.0 high-speed interface
○
Vehicle mount kit
○
Vehicle docking cradle
○
Linerless kit
○
Micro type USB 2.0 cable
○
Rechargeable Li-ion battery
○
4-slot battery charger
○
1-slot docking cradle (use with printer ready for docking cradle)
○
4-slot docking cradle (use with printer ready for docking cradle)
○
12-24VDC automobile cigarette lighter plug
○
12-60VDC adaptor with cigarette lighter adaptor cable
○
Media spacer kit (support media roll width for 1, 1.5, and 2 inches)
○
IP54-rated environmental case with shoulder strap
○
Shoulder strap kit (without environmental case)
○
CD
○

4
TDM-30 Series:
Features Description
User options
Factory options
802.11 a/b/g/n Wi-Fi with Bluetooth V4.2, NFC tag, and USB 2.0 interface
○
MFi Bluetooth V5.0 with NFC tag and USB 2.0 interface
○
Vehicle mount kit
○
Printer ready for vehicle docking cradle
○
Linerless kit
○
Enhanced print head
○
Gap reflective sensor (refer to programming manual for setting procedure)
○
Micro type USB 2.0 cable
○
Li-ion battery (3,080 mAh)
○
Li-ion smart battery
○
1-slot battery charger
○
4-slot battery charger
○
1-slot docking cradle (use with printer ready for docking cradle)
○
4-slot docking cradle (use with printer ready for docking cradle)
○
12-24VDC automobile cigarette lighter plug
○
12-60VDC adaptor with cigarette lighter adaptor cable
○
Media hanger kit
○
Media spacer kit (support media roll width with 1/ 1.5/ 2/ 2.5 inches)
○
IP54-rated environmental case with shoulder strap
○
Shoulder strap with an adapter (without environmental case)
○
CD
○

5
1.3 General Specifications
General Specifications
TDM-20
TDM-30
Physical dimensions
79 mm (W) x 36.5 mm (H) x 116 mm (D)
105 mm (W) x 49.5 mm (H) x 116 mm (D)
Enclosure
Plastic
Plastic
Weight (w/ battery)
0.215 kg (0.47 lbs)
0.375 kg (0.83 lbs)
Electrical
Internal charging capability (battery-in)
Input: AC 100-240V, 2.5A, 50-60Hz
Output: DC 12V/ 1A
12-24V DC automobile cigarette lighter plug
Auto-switching AC adapter
External charging capability (battery-out)
Single printer charger station
- Input: 12V/ 1A
- Output: 12V/ 0.9A
4-bay printers charger station
- Input: 12V/ 5A
- Output:12V/ 0.9A (each bay)
4 bay batteries charger station
- Input: 24V/ 2.5A DC
- Output: 8.4V/ 1.5A*4 DC
Battery pack
Capacity: 1,130 mAh
Output: 7.4V
Note: The printer will automatically turn off when
stopping operation after 30 minutes.
Internal charging capability (battery-in)
Input: AC 100-240V, 2.5A, 50-60Hz
Output: DC 12V/ 1A
12-24V DC automobile cigarette lighter plug
Auto-switching AC adapter
External charging capability (battery-out)
Single printer charger station
Input: 12V/ 2A Output:
12V/ 2A
4-bay printers charger station
Input: 12V/ 5A
Output:12V/ 5A
1 bay battery charger station
- Input: 12V/ 2A
- Output: 8.4V/ 1.5A
4 bay batteries charger station
- Input: 24V/ 2.5A DC
- Output: 8.4V/ 1.5A*4 DC
Note: The printer will automatically turn off when stopping
operation after 30 minutes.
Battery
Output: 7.4VDC
Output: 7.4VDC
Capacity: 1,130mAh
Capacity: 3,080mAh

6
Charging time: 2.5hrs under the condition of 25˚C
(by 12V/1A charger)
Charging time: 3.5~4.0hrs (by 12V/1A charger)
Environmental
condition
Operation Temperature: -15* ~ 50˚C (5 ~ 122˚F)
Storage Temperature: -30 ~ 70 ˚C (-22 ~ 158˚F)
Relative Humidity:
- Operation: 10% to 90% non-condensing
- Storage: 10% to 90% non-condensing
IP54 w/ protective case
Drop 1.8 m (5.9 ft) w/o IP54-rated environmental case
Drop 2.5 m (8.2 ft) w/ IP54-rated environmental case
1.4 Print Specifications
Print Specifications
TDM-20
TDM-30
Print head resolution
203 dots/inch (8 dots/mm)
Printing method
Direct thermal
Dot size
(width x length)
0.125 x 0.125 mm(1 mm = 8 dots)
Print speed
(inches per second)
Max. 4 ips (102 mm/sec)
Max. print width
48 mm (1.89")
72 mm (2.83")
Max. print length
Continuous receipt paper: 2,794 mm (110”)
Printout bias
Vertical: 1 mm max.
Horizontal: 1 mm max.

7
1.5 Media Specifications
Media Specifications
TDM-20
TDM-30
Media roll capacity
Max. O.D.: 30 mm (1.18”)
Max. O.D.: 40 mm (1.57”)
Media type
Continuous, black mark, partial label with gap (liner is
transparent and can be detectable by reflective sensor) &
selected liner free label
Reflective sensor model: Receipt paper, black
mark receipt paper (mark in printing side) &
selected label
Gap sensor model: Receipt paper, black mark
receipt paper (mark in printing side (default
setting) or backside) & Label with gap
Media wound type
Outside wound
Media length
25.4 mm (1”) ~ 2,794 mm (110”)
Tear mode: 50 mm (1.97”) ~ max. print length
Media width
Max. 58 mm (includes liner)
Black mark: min.8 mm (w) x 2 mm (h)
Max. 80 mm (include liner)
Black mark: min.8 mm (w) x 2 mm (h)
Gapl: min.8 mm (w) x 2 mm (h)
With media hanger: 20 mm (0.79”) ~ 70 mm
(2.75”)
Media thickness
0.06 mm (2 mil) ~ 0.10 mm (3.94 mil)
0.06 mm (2 mil) ~ 0.16 mm (6 mil)
Note: Please locate the black mark on the printing side when using black mark continuous label.

8
2. Operation Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and
printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.
One printer unit
One Li-ion battery
One quick installation guide
One auto-switching AC adapter
One belt clip
If any parts are missing, please contact the Customer Service Department of your purchased reseller or distributor.

9
1. Feed/stop button
2. Power on/off button
3. LED indicators
4. Media cover
5. Media view window
6. Media cover release button
1. Feed/stop button
2. Power on/off button
3. LED indicators
4. Media cover
5. Media view window
6. Media cover release button
1. Feed/stop button
2. Power on/off button
3. LED indicators & LCD screen
4. Media cover
5. Media view window
6. Media cover release button
TDM-20
TDM-30
TDM-30(LCD)
2.2 Printer Overview
2.2.1 Front View
2
1
5
6
3
4
2
1
5
6
3
4
2
1
5
6
3
4

10
TDM-20
TDM-30
2.2.2 Interior View
1. Platen roller
2. Tear edge
3. Print head
4. Black mark sensor
1. Platen roller
2. Tear edge
3. Print head
4. Black mark sensor
2
1
3
4
2
1
3
4

11
TDM-20
TDM-30
2.2.3 Rear View
1. Li-ion Battery
2. Battery open clasp
3. Interface cover
4. Power jack
5. USB interface
1. Li-ion Battery
2. Battery open clasp
3. Interface cover
4. Power jack
5. USB interface
2
1
3
4
5
2
1
3
4
5

12
TDM-20
2.3 Operator Control
2.3.1 Led Indication and Keys
Keys
Function
1. Press and hold for 2-3 seconds to turn on the printer.
2. Press and hold for 2-3 seconds to turn off the printer.
1. Ready status: Feed one label
2. Printing status: Pause the print job
Power on/off button
Feed/Pause button
Battery charge level LED indicators
Printer status LED indicator
Wireless status LED indicator

13
LED
Status
Indication
Printer status LED indicator
Off
Printer is ready
Green (blinking)
Printer is paused
Green (blinking every two seconds)
Sleep mode/ entered the sleep mode after stop
working over 2 minutes (The interval can be
changed by revising the command, refer to
TSPL/TSPL2 programming manual on TSC
website).
Red (solid)
Media cover is open
Red (blinking)
Printer error
Amber (blinking)
Battery is charging.
Battery status LED indicator
Green (blinking)
Battery is charging.
Green (solid)
Battery is charged.
Wireless/Bluetooth status LED
indicator
Bluetooth/ Wi-Fi
Blue (blinking)
Bluetooth/ Wi-Fi device is communicating.
Blue (solid)
Bluetooth/ Wi-Fi device is ready.

14
TDM-30(LED)
Keys
Function
3. Press and hold for 2-3 seconds to turn on the printer.
4. Press and hold for 2-3 seconds to turn off the printer.
3. Ready status: Feed one label
4. Printing status: Pause the print job
Power on/off button
Feed/Pause button
Battery charge level LED indicators
Printer status LED indicator
Wireless status LED indicator

15
LED
Status
Indication
Printer status LED indicator
Off
Printer is ready
Green (blinking)
Printer is paused
Green (blinking every two seconds)
Sleep mode/ entered the sleep mode after stop
working over 2 minutes (The interval can be
changed by revising the command, refer to
TSPL/TSPL2 programming manual on TSC
website).
Red (solid)
Media cover is open
Red (blinking)
Printer error
Amber (blinking)
Battery is charging.
Battery status LED indicator
Green (blinking)
Battery is charging.
Green (solid)
Battery is charged.
Wi-Fi/ Bluetooth status LED
indicator
Green (blinking)
Wi-Fi device is
communicating
Green (solid)
Wi-Fi device is ready
Blue (blinking)
Bluetooth device is
communicating
Blue (solid)
Bluetooth device is ready
White (blinking)
Bluetooth and Wi-Fi coexist device are
communicating
White (solid)
Bluetooth and Wi-Fi coexist device are ready