TSC TE200 series User manual

i
TE200/TE210/TE300/TE310 Series
SERVICE
MANUAL
THERMAL TRANSFER / DIRECT THERMAL
BAR CODE PRINTER

ii
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
TABLE OF CONTENT
1. OVERVIEW...................................................................................................................... 1
1.1 Front View.....................................................................................................................1
1.2 Interior View..................................................................................................................2
1.3 Rear View ......................................................................................................................3
2. ELECTRONICS............................................................................................................... 4
2.1 Summary of Board Connectors.................................................................................4
2.2 Pin Configuration.......................................................................................................10
3. MECHANISM.................................................................................................................12
3.1 Replacing the Print Engine Mechanism.................................................................12
3.2 Replacing the Main Board........................................................................................15
3.3 Replacing the Stepping Motor Module...................................................................16
3.4 Replacing the Gap Sensor Module .........................................................................17
3.5 Replacing the Black-mark Sensor Module ............................................................19
3.6 Replacing the Platen Roller Assembly...................................................................20
3.7 Replacing the Print Head Module............................................................................21
3.8 Installing the Cutter Module (TE210/TE310 Series option) .................................24
3.9 Installing the Peeler Module (TE210/TE310 Series option).................................26
3.10 Replacing the Key Module (LED Module/Option)...............................................28
3.11 Replacing the Print Head Open Sensor Assembly.............................................29
3.12 Replacing the Encoder Assembly.........................................................................31
3.13 Replacing the Label Guide Module.......................................................................34
3.14 Replacing the Wi-Fi module Assembly (TE210/TE310 Series option).............37
4. TROUBLESHOOTING..................................................................................................39
4.1 LED Status ..................................................................................................................39
4.2 Print Quality................................................................................................................40
5. MAINTENANCE............................................................................................................43
UPDATE HISTORY ...........................................................................................................45

1
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
1. OVERVIEW
1.1 Front View
1. LED indicator
2. Feed/Pause button
3. Top cover open tab
4. Paper exit chute
1
2
4
3

2
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
1.2 Interior View
1. Printer top cover
8. Ribbon supply spindle
2. Ribbon supply hub
9. Platen roller
3. Ribbon rewind hub
10. Black mark sensor
4. Ribbon rewind spindle
11. Gap sensor
5. Print head release button
12. Media guide
6. Fixing tabs
13. Media guide hub
7. Media supply spindle
14. Print head
WARNING
HAZARDOUS MOVING PARTS
KEEP FINGERS AND OTHER
BODY PARTS AWAY
OPEN
6
5
1
3
4
7
13
12
8
14
9
11
2
10

3
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
1.3 Rear View
1. Power switch
2. Power jack socket
3. USB interface (USB 2.0/Full speed mode)
4. USB host (TE210/TE310 Series only)
5. RS-232 interface (TE210/TE310 Series only)
6. Ethernet interface (TE210/TE310 Series only)
Note:
The interface picture here is for reference only. Please refer to the product specification for
the interfaces availability.
* Recommended SD card specification.
SD card spec
SD card capacity
Approved SD card manufacturer
V1.0, V1.1
microSD 128 MB
Transcend, Panasonic
V1.0, V1.1
microSD 256 MB
Transcend, Panasonic
V1.0, V1.1
microSD 512 MB
Panasonic
V1.0, V1.1
microSD 1 GB
Transcend, Panasonic
V2.0 SDHC CLASS 4
microSD 4 GB
Panasonic
V2.0 SDHC CLASS 6
microSD 4 GB
Transcend
- The DOS FAT file system is supported for the SD card.
- Folders/files stored in the SD card should be in the 8.3 filename format.
1
2
3
6
5
4

4
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
2. ELECTRONICS
2.1 Summary of Board Connectors
Main board for TE200/TE300 Series
2
3
4
5
6
7
11
9
12
14
13
10
8
15
1

5
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
Connector
Description
1
Switch
2
DCIN
3
USB connector
4
SDRAM
5
MCU
6
BT connector
7
Ribbon Encode connector
Pin
Description
Voltage
1
Power
3.3V
2
Encoder signal
3.3V
3
GND
0V
8
Gap sensor emit connector
Pin
Description
Voltage
1
Power
3.3V
2
Gap sensor
emitter
Emitter on :
2.1~2.3V
Emitter off:
2.6~2.8V
9
Gap sensor receive connector
Pin
Description
Voltage
1
Power
3.3V
2
Gap sensor
receiver AD
0~3.3V
10
ESD_GND_PIN
Pin
Description
Voltage
1
GND
0V
2
GND
0V
11
BM sensor connector

6
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
Pin
Description
Voltage
1
Power
3.3V
2
BM sensor
emitter
2.1~2.2V: Emitter
on
2.6~2.7V: Emitter
off
3
BM sensor
receiver
A/D : 0~3.3V
12
Key& LED connector
Pin
Description
Voltage
1
POWER
3.3V
2
LED Green
LED light
on:1.1~1.4V
LED light
off:1.6~1.9V
3
LED Red
LED light
on:1.4~1.7V
LED light
off:1.8~2.1V
4
KEY
0V: Push key
3.3V: Stand-by
5
GND
0V
13
Head open sensor connector
Pin
Description
Voltage
1
Head open
switch
0V : Head close
3.3V : Head open
2
GND
0V
14
KPZ-108-8TAE1-TSCA
15
Step motor connector

7
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
Main board for TE210/TE310 Series
Connector
Description
Remark
1
Power switch connector
SW1
2
Power supply (24V DC) connector
DCIN1
3
USB Device connector
USB1
4
USB Host connector
USB2
5
RS-232C connector
RS1
6
Ethernet connector
LAN1
7
RTC battery connector
BT1
1
2
4
5
7
8
9
12
10
11
14
16
15
17
18
19
20
21
13
3
6

8
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
8
LED & KEY connector
CON19
Pin
Description
Voltage
1
POWER
3.3V
2
LED Green
LED light on:1.1~1.4V
LED light off:1.6~1.9V
3
LED Red
LED light on:1.4~1.7V
LED light off:1.8~2.1V
4
KEY
0V: Push key
3.3V: Stand-by
5
GND
0V
9
Head open sensor connector
CON1
Pin
Description
Voltage
1
Head open switch
0V : Head close
3.3V : Head open
2
GND
0V
10
Gap sensor receiver connector
CON5
Pin
Description
Voltage
1
Power
3.3V
2
Gap sensor receiverAD
0~3.3V
11
GAP sensor connector (for Transmit signals)
CON20
Pin
Description
Voltage
1
Power
3.3V
2
Gap sensor emitter
Emitter on : 2.1~2.3V
Emitter off: 2.6~2.8V
12
Wi-Fi / Bluetooth connector
CON13
13
Buzzer (Factory option)
BZ1
14
ESD_GND_PIN
JP1
Pin
Description
Voltage
1
GND
0V
2
GND
0V
15
Ribbon Encode connector
CON12
Pin
Description
Voltage
1
Power
3.3V
2
Encoder signal
3.3V

9
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
3
GND
0V
16
BM sensor connector
CON21
Pin
Description
Voltage
1
Power
3.3V
2
BM sensor emitter
2.1~2.2V: Emitter on
2.6~2.7V: Emitter off
3
BM sensor receiver
A/D : 0~3.3V
17
PEEL sensor connector
CON10
Pin
Description
Voltage
1
Power
3.3V
2
Reserved
3
Peel sensor emitter
Emitter on : 2.1~2.3V
Emitter off: 2.6~2.8V
4
Peel sensor receiverAD
0~3.3V
5
GND
0V
18
ESD_GND_PIN
JP2
Pin
Description
Voltage
1
GND
0V
2
GND
0V
19
Cutter connector
CON6
Pin
Description
Voltage
1
Cutter power
24V
2
GND
0V
3
Cutter direction
0V: Cutter positive cut
5V: Cutter negative cut
4
Cutter enable
0V: Cutter work
5V: Cutter stop
5
Cutter position sensor switch
0V: Cutter stop
3.3V: Cutter work
6
GND
0V
7
Logic power
5V
8
Reserved
20
Print head connector (TE-210 / TX-310)
CON24
21
STEP_MOTOR connector
CON16

10
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
2.2 Pin Configuration
USB
PIN
CONFIGURATION
1
N/C
2
D-
3
D+
4
GND
TE210/TE310 Series only:
RS-232C
PIN
CONFIGURATION
1
+5 V
2
TXD
3
RXD
4
CTS
5
GND
6
RTS
7
N/C
8
RTS
9
N/C
USB Device
PIN
CONFIGURATION
1
N/C
2
D-
3
D+
4
GND
USB Host
PIN
CONFIGURATION
1
5V
2
D-
3
D+
4
GND

11
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
Ethernet
PIN
CONFIGURATION
1
Tx+
2
Tx-
3
Rx+
4
N/C
5
N/C
6
Rx-
7
N/C
8
N/C

12
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
3. MECHANISM
Please turn off the power switch and unplug the power adapter before replacing parts.
3.1 Replacing the Print Engine Mechanism
1. Open the printer top cover by
pressing the top cover open
tabs located on each side of
the printer.
2. Remove the four screws on
media holder and disengage
it.
3. Remove the two screws on
the print engine which
besides the platen roller.
Screws
Screws

13
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
4. Please remove the screw
and all of the cables
connected to the main board
and disengage the print
engine.
5. Push the print engine forward and leave the slots, then lift it up to
disconnect the print cover assembly.
6. Reassemble the parts in the
reverse procedure.
Slots
Screw

14
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
Print engine mechanism measurements
Bottom view
Note:
1. All dimensions in millimeters.
2. There are 4 location holes in this print
engine mechanism, the fixing location
holes are marked in red on bottom view
drawing which can be fixed by the
customer’s reference.

15
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
3.2 Replacing the Main Board
1. Please refer to the section 3.1 to
remove the print engine.
2. Remove/replace the main board.
3. Reassemble the parts in the reverse
procedure.

16
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
3.3 Replacing the Stepping Motor Module
1. Please refer to the section 3.1 to
remove the print engine mechanism.
2. Turn the print engine mechanism
upside down and the stepping motor
is installed below as indicated.
3. Remove the three screws on the left side lower cover and open it.
4. After the stepping motor left side
lower cover opened, please remove
the five screws as indicated to
disengage the stepping motor
module.
Screws
Screws
Stepping Motor

17
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
Stepping Motor
5. Disconnect the stepping motor
connectors on the main board.
6. Remove/replace the stepping motor
module.
7. Reassemble the parts in the reverse
procedure.
3.4 Replacing the Gap Sensor Module
1. Please refer to the section 3.1 to
remove the print engine.
2. Turn the print engine upside down
and remove the screw as indicated.
3. Remove/replace the gap sensor
(receiver).
Screw on Gap Sensor
(receiver)
Gap sensor (receiver)
(Fixed position, shift 4 mm to right)
Steeping motor module

18
TE200/TE210/TE300/TE310 Series
Bar Code Printer Service Manual
4. Remove the three screws on lower
print engine right side cover as
indicated and open it.
Cable of gap sensor emitter
(black with red)
5. Remove/replace the gap sensor
emitter.
6. Reassemble the parts in the
reverse procedure.
Gap sensor (transmitter)
Cable of gap sensor (transmitter)
Screws