TSC TE210 Series User manual

i
USER’S
MANUAL
TE200/TE210/TE300/TE310 Series
THERMAL TRANSFER/DIRECT THERMAL
BAR CODE PRINTER

ii
Copyright Information
© 2017 TSC Auto ID Technology Co., Ltd,
The copyright in this manual, the software, and firmware in the printer described
therein are owned by TSC Auto ID Technology Co., Ltd, All rights reserved.
CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold
Condensed font is under license from the Monotype Corporation. Windows is a
registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners.
Information in this document is subject to change without notice and does not
represent a commitment on the part of TSC Auto ID Technology Co. No part of
this manual may be reproduced or transmitted in any form or by any means, for
any purpose other than the purchaser’s personal use, without the expressed
written permission of TSC Auto ID Technology Co.

iii
Agency Compliance and Approvals
TE200/TE300 Series:
EN 55032, Class A
EN 55024
EN 60950-1
This is a class A product. In a domestic environment this product may cause
radio interference in which case the user may be required to take adequate
measures.
TE210/TE310 Series:
EN 55032, Class B
EN 55024
EN 61000-3-2
EN 61000-3-3
EN 60950-1
TE200/TE300 Series:
FCC part 15B, Class A
ICES-003, Class A
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the manufacturer’s
instruction manual, may cause harmful interference with radio
communications. Operation of this equipment in a residential area is likely
to cause harmful interference, in which case you will be required to correct
the interference at your own expense.
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conform à la norme NMB-
003 du Canada.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
TE210/TE310 Series:
FCC part 15B, Class B
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:

iv
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
-Consult the dealer or an experienced radio/ TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003
Cet appareil numérique de la classe B est conforme à la norme NMB-
003 du Canada.
TE200/TE300 Series:
AS/NZS CISPR 32, Class A
TE210/TE310 Series:
AS/NZS CISPR 32, Class B
UL 60950-1
CSA C22.2 No. 60950-1-07
EN 60950-1
TE200/TE300 Series:
GB 4943.1
GB 9254, Class A
GB 17625.1
此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰，
在这种情况下，可能需要用户对干扰采取切实可行的措施。
TE210/TE310 Series:
GB 4943.1
GB 9254, Class B
GB 17625.1
Energy Star for Imaging Equipment Version 2.0
TP TC 004
TP TC 020
IS 13252(Part 1)/
IEC 60950-1

v
KN 32
KN 35
Note: There may have certification differences in the series models, please refer to product label for accuracy.
Important safety instructions:
1. Read all of these instructions and keep them for later use.
2. Follow all warnings and instructions on the product.
3. Disconnect the power plug from the AC outlet before cleaning or if fault happened.
Do not use liquid or aerosol cleaners. Using a damp cloth is suitable for cleaning.
4. The mains socket shall be installed near the equipment and easily accessible.
5. The unit must be protected against moisture.
6. Ensure the stability when installing the device, Tipping or dropping could cause damage.
7. Make sure to follow the correct power rating and power type indicated on marking label
provided by manufacture.
8. Please refer to user manual for maximum operation ambient temperature.
WARNING:
Hazardous moving parts, keep fingers and other body parts away.
CAUTION:
(For equipment with RTC (CR2032) battery or rechargeable battery pack)
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the Instructions as below.
1. DO NOT throw the battery in fire.
2. DO NOT short circuit the contacts.
3. DO NOT disassemble the battery.
4. DO NOT throw the battery in municipal waste.
5. The symbol of the crossed out wheeled bin indicates that the battery should not
be placed in municipal waste.
Caution: The printhead may be hot and could cause severe burns. Allow the
printhead to cool.
CAUTION:
Any changes or modifications not expressly approved by the grantee of this device
could void the user's authority to operate the equipment.

vi
CE Statement:
This equipment complies with EU radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20 cm between the radiator & your body.
All operational modes:
2.4GHz: 802.11b, 802.11g, 802.11n (HT20), 802.11n (HT40)
5GHz: 802.11a,
The frequency, mode and the maximum transmitted power in EU are listed below:
2400 MHz –2483.5 MHz: 19.88 dBm (EIRP)
5150 MHz –5250 MHz: 17.51 dBm (EIRP)
5150-5350MHz for Only indoor use
5470-5725MHz for indoor/outdoor use
Restrictions In AZE
National restrictions information is provided below
Frequency Band
Country
Remark
5150-5350MHz
Azerbaijan
No license needed if used indoor and
power not exceeding 30mW
5470-5725MHz
Hereby, TSC Auto ID Technology Co., Ltd. declares that the radio equipment type
[Wi-Fi] IEEE 802.11 a/b/g/n is in compliance with Directive 2014/53/EU
The full text of the EU declaration of conformity is available at the following internet
address: http:// www.tscprinters.com
RF exposure warning (Wi-Fi)
This equipment must be installed and operated in accordance with provided
instructions and must not be co-located or operating in conjunction with any other
antenna or transmitter. End-users and installers must be providing with antenna
installation instructions and transmitter operating conditions for satisfying RF
exposure compliance.
SAR Value: 0.736 W/kg
RF exposure warning (For Bluetooth)
The equipment complies with FCC RF exposure limits set forth for an uncontrolled
environment.

vii
The equipment must not be co-located or operating in conjunction with any other
antenna or transmitter.
Canada, Industry Canada (IC) Notices
This Class B digital apparatus complies with Canadian ICES-003 and RSS-210.
Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference
that may cause undesired operation of the device.
Radio Frequency (RF) Exposure Information
The radiated output power of the Wireless Device is below the Industry Canada (IC)
radio frequency exposure limits. The Wireless Device should be used in such a
manner such that the potential for human contact during normal operation is
minimized.
This device has been evaluated for and shown compliant with the IC Specific
Absorption Rate (“SAR”) limits when installed in specific host products operated in
portable exposure conditions. (For Wi-Fi)
This device has also been evaluated and shown compliant with the IC RF Exposure
limits under portable exposure conditions. (Antennas are less than 20 cm of a
person's body). (For Bluetooth)
Canada, avis de l'Industry Canada (IC)
Cet appareil numérique de classe B est conforme aux normes canadiennes ICES-
003 et RSS-210.
Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne
doit pas causer d'interférence et (2) cet appareil doit accepter toute interférence,
notamment les interférences qui peuvent affecter son fonctionnement.
Informations concernant l'exposition aux fréquences radio (RF)
La puissance de sortie émise par l’appareil sans fil est inférieure à la limite
d'exposition aux fréquences radio de l'Industry Canada (IC). Utilisez l’appareil sans fil
de façon à minimiser les contacts humains lors du fonctionnement normal.
Ce périphérique a été évalué et démontré conforme aux limites SAR (Specific
Absorption Rate –Taux d'absorption spécifique) par l'IC lorsqu'il est connecté à des
dispositifs hôtes spécifiques opérant dans des conditions d’utilisation mobile. (Pour
le Wi-Fi)

viii
Ce périphérique a également été évalué et démontré conforme aux limites
d'exposition radio-fréquence par l'IC pour des utilisations par des opérateurs mobiles
(les antennes sont à moins de 20 cm du corps d'une personne). (Pour le Bluetooth)
NCC 警語:
經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更
頻率、加大功率或變更原設計之特性及功能。(即低功率電波輻射性電機管理辦法第十
二條)
低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應
立即停用，並改善至無干擾時方得繼續使用。
前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信
或工業、科學及醫療用電波輻射性電機設備之干擾。(即低功率電波輻射性電機管理辦
法第十四條)

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Contents
1. Introduction..........................................................................................................1
1.1 Product Introduction......................................................................................... 1
1.2 Product Features............................................................................................... 2
1.2.1 Printer Standard Features...................................................................... 2
1.2.2 Printer Optional Features....................................................................... 3
1.3 General Specifications...................................................................................... 4
1.4 Print Specifications............................................................................................4
1.5 Ribbon Specifications........................................................................................5
1.6 Media Specifications..........................................................................................5
2. Operations Overview ...........................................................................................6
2.1 Unpacking and Inspection................................................................................ 6
2.2 Printer Overview................................................................................................ 7
2.2.1 Front View............................................................................................... 7
2.2.2 Interior View............................................................................................ 8
2.2.3 Rear View ................................................................................................ 9
3. Setup...................................................................................................................10
3.1 Setting up the Printer...................................................................................... 10
3.2 Loading the Ribbon......................................................................................... 11
3.3 Loading the Media........................................................................................... 14
3.3.1 Loading the Roll Labels .......................................................................... 14
3.3.2 External Label Roll Mount Installation (Option).................................. 17
3.3.3 Loading the Media in Cutter mode (Option)........................................ 19
3.3.4 Loading the Media in Peel-off Mode (Option) ..................................... 21
4. LED and Button Functions ...............................................................................23
4.1 LED Indicator................................................................................................... 23
4.2 Regular Button Functions .............................................................................. 23
4.3 Power-on Utilities............................................................................................ 23
4.3.1 Gap/Black Mark Sensor Calibration .................................................... 24
4.3.2 Gap/Black Mark Calibration, Self-test and Dump Mode..................... 25
4.3.3 Printer Initialization .............................................................................. 28
4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark
Sensor............................................................................................................ 29
4.3.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor...... 29
4.3.6 Skip AUTO.BAS .................................................................................... 30
5. Diagnostic Tool..................................................................................................31

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5.1 Start the Diagnostic Tool................................................................................ 31
5.2 Printer Function .............................................................................................. 32
5.3 Calibrating Media Sensor by Diagnostic Tool................................................33
5.3.1 Auto Calibration.................................................................................... 33
6. Troubleshooting.................................................................................................34
6.1 Common Problems ......................................................................................... 34
7. Maintenance.......................................................................................................36
Revise History........................................................................................................37

1
1. Introduction
1.1 Product Introduction
Thank you very much for purchasing TSC bar code printer.
The TE200/TE210/TE300/TE310 series printer features the single motor that is capable of
handling a large capacity of 300 meters ribbon and large rolls of media inside its sleek design.
If the 5”interior label capacity is not enough, simply add an external media roll mount and the
TE series can easily handle 8”OD rolls of labels designed for expensive industrial label
printers.
To meet the various printing requirements, TE200/TE300 and TE210/TE310 series provides
different memory capacity. Moreover, TE210/TE310 series have optional peel-off and cutter
kits for users to purchase. The movable black mark sensor design can accept a wide range of
label media. All of the most frequently used bar code formats are included. Fonts and bar
codes can be printed in any one of the four directions.
The TE200/TE210/TE300/TE310 series printer is built-in the high quality, high-performance
MONOTYPE IMAGING®True Type font engine and one CG Triumvirate Bold Condensed
smooth font. With flexible firmware design, user can also download the True Type Font from
PC into printer memory for printing labels. Besides the scalable font, it also provides a choice of
eight different sizes of the alphanumeric bitmap font. By integrating rich features, it is the most
cost-effective and high-performance printer in its class!
To print label formats, please refer to the instructions provided with your labeling software; if
you need to write the custom programs, please refer to the TSPL/TSPL2 programming manual
that can be found on TSC website at http://www.tscprinters.com.
Applications
oManufacturing & Warehousing
Work in Progress
Item Labels
Instruction labels
Agency labels
oHealthcare
Patient Identification
Pharmacy
Specimen Identification
oParcel Post
Shipping/ Receiving Labels
oSmall Office/ Home Office
oRetail Marking
Price tags
Shelf labels
Jewelry tags

2
1.2 Product Features
1.2.1 Printer Standard Features
The printer offers the following standard features.
Product standard feature
TE200
(203 dpi
model)
TE300
(300 dpi
model)
TE210
(203 dpi
model)
TE310
(300 dpi
model)
Thermal transfer printing
○
○
○
○
Direct thermal printing
○
○
○
○
Plastic
○
○
○
○
Gap sensor
○
○
○
○
Reflective, full-range moveable black mark sensor
○
○
○
○
Ribbon sensor
○
○
○
○
Head open sensor
○
○
○
○
USB 2.0 (Hi-Speed) interface
○
○
○
○
16 MB DRAM memory
○
○
-
-
64 MB DRAM memory
-
-
○
○
8 MB Flash memory
○
○
-
-
128 MB Flash memory
-
-
○
○
SD card reader (Reserve a PIN connector for updating
firmware by card when doing maintenance.)
-
-
-
-
RTC
-
-
○
○
BUZZER
-
-
○
○
One button for feed and pause
○
○
○
○
One LED indicator for 3 colors
○
○
○
○
Standard industry emulations right out of the box including
Eltron®and Zebra®language support
○
○
○
○
Internal 8 alpha-numeric bitmap fonts
○
○
○
○
Fonts and bar codes can be printed in any one of the four
directions (0, 90,180, 270 degrees)
○
○
○
○
Internal Monotype Imaging® true type font engine with one
CG Triumvirate Bold Condensed scalable font
○
○
○
○
Downloadable fonts from PC to printer memory
○
○
○
○
Downloadable firmware upgrades
○
○
○
○

3
Text, bar code, graphics/image printing (Please refer to the
TSPL/TSPL2 programming manual for supporting code
page)
Supported bar code
Supported image
1D bar code
2D bar code
BITMAP,
BMP,
PCX
(Max. 256 colors
graphics)
Code128UCC,
Code128 subsets A、
B、C, EAN128,
Interleaved 2 of 5,
Interleaved 2 of 5
with check digit,
Code39, Code39
with check digit,
Code93, EAN13,
EAN8, UPCA,
UPCE, EAN and
UPC 2 (5) digits add-
on, Codabar,
Postnet, MSI, MSI
with check digit,
PLESSEY, China
post, ITF14,
Code11, TELEPEN,
TELEPENN,
PLANET, Code49,
Deutsche Post
Identcode, Deutsche
Post Leitcode,
LOGMARS
GS1 DataBar,
GS1
DataMatrix,
Maxicode,
AZTEC,
PDF417, QR
Code, Micro
PDF 417
○
○
○
○
1.2.2 Printer Optional Features
The printer offers the following optional features.
Product option feature
User
options
Dealer
options
Factory
options
Extended plate for external roll mount assembly with 3”
core label spindle (8.4 OD)
○
Internal Bluetooth v4.0
○
TE210/TE310 Series only:
- KP-200 Plus (with RS-232 interface)
- KU-007 Plus (with RS-232 interface)
- External BT module (RS-232 interface)
○

4
Peeler module
○
Regular full cut cutter (Guillotine cutter)
Paper thickness: 0.06~0.19 mm
○
Regular full/partial cutter (Guillotine cutter)
Paper thickness: 0.06~0.19 mm
○
1.3 General Specifications
General
Specifications
TE200/TE300
TE210/TE310
Physical dimensions
204 mm (W) x 164 mm (H) x 280 mm (L)
Weight
2.4kg
2.5kg
Electrical
External universal switching power supply
Input: AC 100-240V, 2A, 50-60 Hz
Output: DC 24V, 2.5A, 60W, LPS
Environmental
condition
Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing
Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10~90% non-condensing
1.4 Print Specifications
Print
Specifications
TE200
(203 dpi model)
TE300
(300 dpi model)
TE210
(203 dpi model)
TE310
(300 dpi model)
Print head
resolution
203 dots/inch
(8 dots/mm)
300 dots/inch
(12 dots/mm)
203 dots/inch
(8 dots/mm)
300 dots/inch
(12 dots/mm)
Printing method
Thermal transfer and direct thermal
Dot size
(width x length)
0.125 x 0.125 mm
(1 mm = 8 dots)
0.084 x 0.084 mm
(1 mm = 11.8 dots)
0.125 x 0.125 mm
(1 mm = 8 dots)
0.084 x 0.084 mm
(1 mm = 11.8 dots)
Print speed
(inches per
second)
Up to 6 ips
Up to 5 ips
Up to 6 ips
Up to 5 ips
Print speed for
peel mode
N/A
Up to 3 ips
Max. print width
108 mm (4.25”)
105.7 mm (4.16”)
108 mm (4.25”)
105.7 mm (4.16”)
Max. print length
2,794 mm (110”)
1,016 mm (40”)
25,400 mm (1000")
11,430 mm (450")

5
1.5 Ribbon Specifications
Ribbon Specifications
Ribbon outside diameter
1” core: Max. 67mm
0.5” core: Max. 40mm
Ribbon length
1”inner core: 300 meters
0.5”inner core: 110 meters
Ribbon core inside diameter
0.5 and 1 inch
Ribbon width
40 ~ 110 mm
Ribbon wound type
Outside wound
1.6 Media Specifications
Media Specifications
TE200
(203 dpi model)
TE300
(300 dpi model)
TE210
(203 dpi model)
TE310
(300 dpi model)
Label roll capacity
Max. 5”OD
Media type
Continuous, die-cut, black mark, fan-fold, notch
Media wound type
Outside wound
Media width
20mm ~ Max. 112 mm
Media thickness
0.06 mm (2.36 mil) ~ 0.19 mm (7.48 mil)
Media core diameter
1”(25.4 mm) & 1.5”(38 mm) ID core
Label length
5 mm ~ Max. printing length
Label length (peeler mode)
N/A
1" ~ 6" (25.4 ~ 152.4 mm)
Label length (cutter mode)
N/A
1" ~ Max. printing length
Gap height
Min. 2 mm (0.09”)
Black mark height
Min. 2 mm (0.09”)
Black mark width
Min. 8 mm (0.31”)

6
2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the bar code printer. Please retain
the packaging materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.

One printer unit
One quick installation guide
One power cord
One external universal switching power supply
One USB interface cable
A pair of 1”Ribbon spindles for 300M ribbon
One 1’’ ribbon paper core
One label spindle with two fixing tabs and two 1.5” adapters
If any parts are missing, please contact the Customer Service Department of your purchased
reseller or distributor.

7
2.2 Printer Overview
2.2.1 Front View
1. LED indicator
2. Feed/Pause button
3. Top cover open tab
4. Paper exit chute
1
2
4
3

8
2.2.2 Interior View
1. Printer top cover
8. Media supply spindle
2. Ribbon supply spindle
9. Platen roller
3. Ribbon supply hub
10. Black mark sensor
4. Ribbon rewind hub
11. Gap sensor
5. Ribbon rewind spindle
12. Media guide
6. Print head release button
13. Media guide adjustment knob
7. Fixing tabs
14. Print head
WARNING
HAZARDOUS MOVING PARTS
KEEP FINGERS AND OTHER
BODY PARTS AWAY
OPEN
7
6
1
4
5
8
13
12
14
9
11
10
2
3

9
2.2.3 Rear View
1. Power switch
2. Power jack socket
3. USB interface (USB 2.0/Hi-Speed mode)
4. USB host (TE210/TE310 Series only)
5. RS-232 interface (TE210/TE310 Series only)
6. Ethernet interface (TE210/TE310 Series only)
Note:
The interface picture here is for reference only. Please refer to the product specification for
the interfaces availability.
1
2
3
6
5
4

10
3. Setup
3.1 Setting up the Printer
Place the printer on a flat, secure surface, then
follow the steps below:
1. Plug the power cord into the AC power cord
socket at the rear of the printer. Then, plug
the other side into a properly grounded
power outlet.
2. Connect the printer to the computer with the
provided USB cable.
3. Push the power switch on “-” side to open the
power of printer.
4. If you would like to watch printer installation
videos, please scan the QR code on the right
side for more information.
Note:
* Please switch OFF printer power switch prior to plugging in the power cord to printer power jack.
* The interface picture here is for reference only. Please refer to the product specification for the interfaces
availability.