TSC TTP-2410MU Series User manual

TTP-2410MU/ TTP-346MU/ TTP-644MU/
TTP-2410MT/ TTP-346MT/ TTP-644MT Series
SERVICE
MANUAL
THERMAL TRANSFER / DIRECT THERMAL
BAR CODE PRINTER

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TABLE OF CONTENT
1. FUNDAMENTAL OF THE SYSTEM ..........................................................................2
1.1. Overview.................................................................................................................2
2. ELECTRONICS..........................................................................................................7
2.1 Summary of Board Connectors.............................................................................7
2.2 Interface Pin Configuration..................................................................................11
3. MECHANISM...........................................................................................................13
3.1 Remove Covers and the Lower Front Panel ..............................................13
3.2 Replacing the LCD Panel Module for MU series ................................................15
3.3 Replacing the Touch Panel Module for MT series..............................................16
3.3 Replacing the Power Supply Unit........................................................................18
3.4 Replacing Multi-interface Board..........................................................................19
3.5 Replacing the Main Board....................................................................................20
3.6 Replacing the Platen Roller Assembly................................................................21
3.7 Replacing the Stepping Motor.............................................................................22
3.8 Replacing the Print head ASS’Y ..........................................................................23
3.9 Replacing the Gap/Black Mark Sensor Module..................................................25
3.10 Replacing the Ribbon Rewind Spindle .............................................................27
3.11 Cutter Module Installation (Option) ...................................................................28
3.12 Peel-off Kit Installation (Option)........................................................................29
3.13 Internal Rewinding Kit Installation (Option) .....................................................34
3.14 Replacing the Cutter Driver IC Board (Option).................................................37
4. TROUBLESHOOTING............................................................................................. 39
4.1 Common Problems...............................................................................................39
4.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles ...................................43
4.3 Adjustment Knob..................................................................................................45
4.3.1 Print head Pressure Adjustment Knob ................................................................45
4.3.2 Print Head Burn Line Adjustment Knob...............................................................46
5. MAINTENANCE.......................................................................................................47
UPDATE HISTORY......................................................................................................49

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2
1. FUNDAMENTAL OF THE SYSTEM
1.1. Overview
Front View
1. LED indicators
2. LCD display
3. Operation buttons
4. Media view window
5. Paper exit chute
6. Printer cover
2
1
3
P
o
w
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L
E
D
i
n
d
i
c
a
t
o
r
4
5
6
Pri
nt
he
ad
For MU series

3
3
1. LED indicators
2. Touch screen
3. Operation buttons
4. Media view window
5. Paper exit chute
6. Printer cover
2
1
3
P
o
w
e
r
L
E
D
i
n
d
i
c
a
t
o
r
4
5
6
Pri
nt
he
ad
For MT series

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4
Interior View
1. Ribbon rewind spindle
2. Ribbon release button
3. Print head pressure adjustment knobs
4. Z axis mechanism adjustment knob
5. Ribbon tension adjustment knob
6. Print head release lever
7. Media sensor lock lever
8. Ribbon supply spindle
9. Media guide bar & Rear label guide
10. Label roll guard
11. 3”label supply spindle
12. External label entrance chute
13. Damper
14. Print head
15. Platen roller
16. Media sensor
17. Front label guide
2
1
3
P
o
w
e
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L
E
D
i
n
d
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c
a
t
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4
13
7
Pri
nt
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ad
5
8
Pri
nt
he
ad
9
Pri
nt
he
ad
10
Print
head
11
Prin
t
hea
d
12
Prin
t
hea
d
6
14
Print
head
15
Print
hea
d
16
Print
head
17
Prin
t
hea
d

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5
Rear View
* Recommended SD card specification
SD card spec
SD card capacity
Approved SD card manufacturer
V1.0, V1.1
128 MB
SanDisk, Transcend
V1.0, V1.1
256 MB
SanDisk, Transcend, Panasonic
1. External label entrance chute
2. Power cord socket
3. Power switch
4. Ethernet interface
5. * SD card socket
6. USB interface
7. USB host
8. RS-232C interface
9. GPIO interface (Option)
10. Centronics interface
Note:
The interface picture here is for reference only. Please refer to the product
specification for the interfaces availability.
1
3
2
4
US
B
inte
rfa
ce
7
USB
inter
face
6
5
8
9
Pri
nt
he
ad
10
Pri
nt
he
ad

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6
V1.0, V1.1
512 MB
SanDisk, Transcend, Panasonic
V1.0, V1.1
1 GB
SanDisk, Transcend, Panasonic
V2.0 SDHC CLASS 4
4 GB
V2.0 SDHC CLASS 6
4 GB
SanDisk, Transcend, Panasonic
CLASS 10
16 GB
Kingston
CLASS 10
32 GB
SanDisk, Transcend, Kingston
V1.0, V1.1
microSD 128 MB
Transcend, Panasonic
V1.0, V1.1
microSD 256 MB
Transcend, Panasonic
V1.0, V1.1
microSD 512 MB
Panasonic
V1.0, V1.1
microSD 1 GB
Transcend, Panasonic
V2.0 SDHC CLASS 4
microSD 4 GB
Transcend, Panasonic, Kingston
V2.0 SDHC CLASS 6
microSD 4 GB
Transcend
V2.0 SDHC CLASS 4
microSD 8 GB
Scandisk
CLASS 10
microSD 8 GB
Transcend, Kingston
V2.0 SDHC CLASS 4
microSD 16 GB
Scandisk
CLASS 10
microSD 16 GB
Kingston
CLASS 10 UHS-I
microSD 16 GB
Scandisk, Transcend
CLASS 10
microSD 32 GB
Kingston
CLASS 10 UHS-I
microSD 32 GB
Scandisk, Transcend
V1.0, V1.1
miniSD 128 MB
Transcend, Panasonic
V1.0, V1.1
miniSD 256 MB
Transcend, Panasonic
V1.0, V1.1
miniSD 512 MB
Transcend, Panasonic
V1.0, V1.1
miniSD 1 GB
Transcend, Panasonic
V2.0 SDHC CLASS 4
miniSD 4 GB
Transcend
V2.0 SDHC CLASS 6
miniSD 4 GB
- The DOS FAT file system is supported for the SD card.
- Folders/files stored in the SD card should be in the 8.3 filename format.
- The miniSD/microSD card to SD card slot adapter is required.

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7
2. ELECTRONICS
2.1 Summary of Board Connectors
Main board
Connector
Description
1
Ethernet RJ-45 connector
2
SD card slot
3
USB device connector
4
USB host connector
5
RS-232C connector
6
Microprocessor
7
GPIO connector
8
Centronics port FPC connector
2
3
5
10
6
13
12
20
19
16
17
4
1
11
7
18
21
22
23
15
9
8
14

8
8
9
TFT LCD panel FPC connector
10
KEY & LED connector
11
LCD panel connector
12
USB host internal connector (Reserve)
13
I2C internal connector (Reserve)
14
RFID module connector (4”6pin / 6”or 8”4pin)
15
Ribbon recover sensor connector (For 4”used only)
Pin
Description
Voltage
1
GND
0V
2
Ribbon encoder sensor
receiver
A/D: 0~3.3V
3
Ribbon encoder sensor
emitter power pin
4.0~4.15V
16
Power supply output (24V DC) connector
17
Stepping motor connector
18
Print head data connector
19
Print head power connector
20
Cutter/peel-off sensor connector
Note:
9 Pin Mini Din for cutter/peel-off module connector
Pin
Description
Voltage
1
Cutter enable
0V: Cutter work
5V: Cutter stop
2
Cutter direction
0V: Cutter positive cut
5V: Cutter negative cut
3
Cutter position sensor
switch
0V: Cutter stop
3.3V: Cutter work
4
Peel sensor receiver
A/D: 0~3.3V
5
N/A
N/A
6
Logic power
5V
7
GND
0V
8
Cutter power
24V
9
I2C SCL signal
10
I2C SDA signal
21
Head open sensor connector
1 2 3
1 2
3 4
5 6
7 8
9 10

9
9
Pin
Description
Voltage
1
Head open sensor emitter
power pin
1.2~1.4V
2
GND
0V
3
Logic power
3.3V
4
Head open sensor receiver
0V: Head close
3.3V: Head open
22
Ribbon sensor connector
Pin
Description
Voltage
1
Ribbon sensor receiver
A/D: 0~3.3V
2
Ribbon sensor emitter
power pin
5V
3
GND
0V
4
Ribbon sensor emitter
4.0~4.1V: Emitter on
4.3~4.4V: Emitter off
23
Gap sensor connector
Pin
Description
Voltage
1
Power
5V
2
Gap sensor emitter
4.0~4.1V: Emitter on
4.3~4.4V: Emitter off
3
Black mark sensor emitter
4.0~4.1V: Emitter on
4.3~4.4V: Emitter off
4
Gap and black mark
sensor receiver
A/D: 0~3.3V
5
GND
0V
5
4
3
2
1
4
3
2
1
4
3
2
1

10
10
GPIO with multi-interface board
Connector
Description
Remark
1
GPIO connector
2
GPIO power and control signal connector
3
Centronics port connector
4
Centronics port FPC connector
2
1
4
3

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11
2.2 Interface Pin Configuration
RS-232C
PIN
CONFIGURATION
1
+5 V
2
TXD
3
RXD
4
CTS
5
GND
6
RTS
7
N/C
8
RTS
9
N/C
USB
PIN
CONFIGURATION
1
N/C
2
D-
3
D+
4
GND
Centronics
Pin
SPP Mode
Nibble
In/Out
Function
1
Strobe
N/A
In
A low on this line indicates that there are valid data
at the host. When this pin is de-asserted, the +ve
clock edge should be used to shift the data into the
device.
2-9
Data 0-7
N/A
In
Data Bus. Single-directional.
10
Ack
N/A
Out
A low on this line indicates that there are valid data
at the Device. When this pin is de-asserted, the +ve
clock edge should be used to shift the data into the
host.
11
Busy
N/A
Out
When in reverse direction, a high indicates data,
while a low indicates a command cycle. In forward
direction, it functions as PtrBusy.
12
Paper Out /
N/A
Out
When low, device acknowledges reverse request.

12
12
End
13
Select
N/A
Out
Extensibility flag
14
Ground
N/A
GND
15
No Defined
N/A
N/A
16-17
Ground
N/A
GND
Ground
18
No Defined
N/A
N/A
19-30
Ground
N/A
GND
Ground
31
No Defined
N/A
N/A
32
Error / Fault
N/A
Out
A low set by the device indicates that the reverse
data is available
33-35
Ground
N/A
GND
Ground
36
No Defined
N/A
N/A
Ethernet
PIN
CONFIGURATION
1
Tx+
2
Tx-
3
Rx+
4
N/C
5
N/C
6
Rx-
7
N/C
8
N/C
GPIO

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3. MECHANISM
3.1Remove Covers and the Lower Front Panel
1. Remove two screws on rear of printer.
2. Open printer right side cover and remove two screws then close the cover.
3. Push the printer left side electronics cover toward the interface direction then take it out
from the printer. Please refer to the following pictures.
Screws
Screws

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14
4. Remove 3 screws from each hinge. Be careful the right side cover may fall out from the
printer. Take out the right side cover from the printer.
5. Reassemble the parts in the reverse procedures.
Electronics cover
Screws

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15
3.2 Replacing the LCD Panel Module for MU series
1. Refer to section 3.1 to remove the electronics cover.
2. Disconnect harness from the LCD panel module.
3. Push two tabs to remove/replace the LCD panel module.
4. Remove five screws to remove/replace LCD panel PCB ASS’Y and LCD panel ASS’Y.
5. Reassemble the parts in the reverse procedures.

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3.3 Replacing the Touch Panel Module for MT series
1. Refer to section 3.1 to remove the electronics cover.
2. Remove 1 screw to release ground cable. Loose the connector lock to disconnect the flat
cable from panel module carefully.
3. Push two tabs for touch panel module. Disconnect 2 connectors to remove/replace the
touch panel module.
PUSH
PUSH

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4. Reassemble the parts in the reverse procedures. If the flat cable on panel module is
difficult to connect back, please remove it on main board and loose 2 cable ties to install.

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3.3 Replacing the Power Supply Unit
1. Refer to section 3.1 to remove the electronics cover.
2. Disconnect all connectors on the power supply unit.
3. Remove 2 screws and 2 cable ties.
---- Connector
---- Screw
4. Remove/Replace the power supply unit.
5. Reassemble the parts in the reverse procedures.

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19
3.4 Replacing Multi-interface Board
1. Refer to section 3.1 to remove the electronics cover.
2. Remove 2 screws. Disconnect 1 flat cable. Remove/Replace the multi-interface board.
3. Reassemble the parts in the reverse procedures.
Screws