Tunstall iVi User manual

iVi
™
the intelligent pendant
with auto fall detection
User Guide

2
Contents
Intended use 3
What is the iVi? 4
What is in the box? 5
Before first use 6
Wearing the iVi… 7
… on a neck cord ............................................ 8
… as a brooch/clipped to clothing .................. 10
… on a belt.................................................... 10
Important things to remember 11
How it works 12
Manual alarm operation 12
What happens if you fall ................................ 13
Cancelling an automatic fall alarm 14
Taking care of the iVi 15
Cleaning........................................................ 16
Spares and accessories ................................ 17
Battery replacement ...................................... 18
Warnings and cautions 21
Frequently asked questions 22
Test Conditions 27
Troubleshooting 28
Regulatory Compliance 29
Technical information 31
Contact Details 32

3
User guide
To print a larger version of this user
guide or for other languages please
contact your supplier.
Intended use
This device is intended to enable a user in a
non-medical setting to request assistance by
providing a method of activating their home
base unit, from within the operating range, in
the event of a potential medical emergency.
The device also provides an additional
automatic request for assistance to the home
base unit if it detects that the user has fallen
while wearing it on a neck cord, clipped to
the chest or on a belt clip using the wearing
options provided.
Please read this user guide carefully

4
What is the iVi?
Your iVi is an intelligent pendant. Like other
pendants, your iVi allows you to press a help
button to generate an alarm call when you
need help. The iVi also provides an added
layer of protection by automatically
generating a call for assistance if a fall is
detected and you are unable to push the help
button.
Status
LED
Help
button
Wearing option
attachment point
Battery
cover
(under wearing
option)
Cancel
button
Neck cord
attachment
p
oint
Air vent

5
What is in the box?
The box contains this user guide, an iVi
intelligent pendant, belt clip*, neck cord* and
clothing clip*.
iVi
intelligent pendant
Neck cord
*
Clothing Clip
*
Belt clip
*
*May not be supplied

6
Before first use
Ensure the iVi is programmed correctly to
your home base unit. To test this press the
help button and ensure that it generates an
alarm call to the monitoring center. Tell the
monitoring center that you are making a test
call and follow their instructions.
It is important to test the iVi in all the
areas of your home, including the
bathroom, basement and garage.
Environmental conditions such as
furnishings, building structure, presence
of moisture or liquid may affect the range
of the iVi. A help call will NOT be initiated
if the iVi is activated while out of range of
the home base unit. If the iVi is not
programmed correctly, please contact
your supplier.


Please read this user guide carefully.

7
Wearing the iVi…
Your iVi will have been setup with a specific
wearing accessory. Once setup you should
not change the wearing accessory without
contacting your supplier.
The correct wearing positions for the different
wearing accessories available are shown on
the following pages.
Wearing the iVi in line with this guidance is
important as it helps to ensure it is in the
most optimum position to detect falls while
also helping to reduce the chance of
incorrect activations.
Please remember to wear your iVi at all
times when you are in or around your
home. You may also wear your iVi in bed.
This will help to ensure the iVi is at hand if
you require it at night. However it may not
detect a fall from a lying position in bed to
the floor.
WARNING – if you wear the iVi under your clothing
ensure you do not restrict access to the help button.

8
… on a neck cord
An adjustable neck cord is provided
which should be adjusted to ensure
the iVi is worn at the same
height as your sternum and
at least 1 meter [3 ft.] from
floor level.
To avoid having to adjust
the length of the cord each
time you put the iVi on, you can pull apart
one of the break links on the neck cord, take
each side of the neck cord round your neck
and then fasten the break link again.
Tip - Clipping it to clothing using the brooch/clothing clip
while worn on a neck cord may also help to reduce false
alerts.
WARNING – only use the neck cord supplied with the
iVi as it includes safety break links to reduce the risk
of entanglement or injury.

9
Adjusting the neck cord
To shorten; pull the plastic
tabs in opposite directions
To lengthen; hold the neck
cord just below the plastic
tabs and pull apart.
Taking off/Putting on the iVi
To avoid having to adjust the length of the neck cord
each time you take off/put on the iVi, you can undo
one of the break links on the neck cord, take each
side of the neck cord around your neck and then
fasten the break link again.
Break link

10
… as a brooch/clipped to clothing
The iVi can be worn in either
of these orientations and
includes (where supplied) a
clothing clip in order to clip it
to the top of a shirt pocket or
to shirt/blouse openings etc.
The iVi must be worn at
chest height and at least
1 meter [3 ft.] from the floor
when using the clothing clip.
Tip - The clips are reversible to enable them to be clipped to
the left or right for male and female shirt/blouse openings.
… on a belt
The belt clip is designed to fit a
wide variety of belts however
you should ensure that the
belt is of sufficient width to
firmly hold the iVi in place.
The iVi must be worn at
waist height and at least
0.8 metres [2ft 8in] from the floor.