Tunstall CareAssist 68100/01 User manual

D6707281C
CareAssist
68100/01
D6707281F

Programming and user guide
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Introduction
CareAssist is designed to support local carers to deliver high
quality, non-intrusive care. It is an extremely easy to use,
portable device that provides carers working or living onsite
with a means to receive instant alerts from Tunstall’s range of
telecare sensors.
As a result, onsite carers can be quickly made aware of any
incidents allowing them to provide a high level of care whilst
maximising their efficiency. It provides a very cost effective
telecare solution whilst avoiding the need for a telephone line
or monitoring centre service which is often not required when
full time (24 hour) care is being provided.
The CareAssist has a radio range in free space of up to 200m
and has a battery life of up to 12 hours (depending on usage).

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Contents
What’s in the box.................................................................4
Key features.........................................................................5
Display symbols..................................................................6
How to set up for the first time...........................................7
How to program...................................................................8
Entering programming mode...........................................................8
Exiting programming mode..............................................................8
Adding a trigger ...............................................................................9
Removing a trigger ........................................................................10
Editing a trigger..............................................................................11
Viewing Triggers............................................................................12
Locations........................................................................................12
Adding a Location...................................................................................13
Removing a Location..............................................................................13
Editing a Location...................................................................................14
Setting Time and Date...................................................................14
Changing Settings .........................................................................15
Alerts......................................................................................................15
Radio Walk Test.....................................................................................16
Service Menu .........................................................................................16
Alarm History.....................................................................17
View Locally...................................................................................17
Send to PC.....................................................................................18
Switching Off.....................................................................19
How to manage alarms .....................................................20
Acknowledging an alarm call.........................................................20
Managing multiple alarm calls .......................................................20
Battery Information ...........................................................21
Accessories.......................................................................21
Declaration of conformity.................................................22
Technical Details...............................................................22

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What’s in the box
CareAssist
Antenna
Belt clip and screw
Charger
User Guide
Keypad
Charging
Socket
(USB)
Pager
Output
Port
Antenna
Port

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Key features
The CareAssist is designed to be extremely easy to use and
understand. It includes the following features:
Multiple alert modes –the unit can alert the carer using
audible alerts, on screen message and a vibration mode. The
audible alerts and vibration mode can be turned off if
necessary.
Date and time –providing that the time has been set, the
current time will be shown on the screen. The set date and
time will also be used to log the alarm history in the
CareAssist’s memory.
Keypad lock –if the keypad is
not pressed for 30 seconds, the
keypad will be locked and a key
symbol will be displayed on the screen.
View and download alarm history –the alarm history
including the time the alarm was received and the time it was
acknowledged (cleared) is held on the unit’s memory and can
be viewed on the screen or downloaded to a PC.
Flexible monitoring period –when using a Universal Sensor
(only when set to send ‘Door’, ‘PES Wander’, ‘Bed Absence’
and ‘PIR Standard’ radio messages) or PIR movement
sensor, the CareAssist provides the ability to only alert the
carer to trigger activations during a specified period of time
each day. For example, to only receive activation alerts from
a bedroom door during the night. The date and time must be
set in the unit for this feature to operate.
Pager compatible –the CareAssist has a pager output port
that enables alarm messages to be sent to pagers worn by
carers (this requires additional products see accessories on
page 21 for more details).

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Display symbols
Symbol
Meaning
Description
Battery indicator
1 bar = 25% charged
2 bars = 50% charged
3 bars = 75% charged
4 bars = 100%charged
flashing
Low battery
Battery should be
charged
Keypad locked
Press and hold select
key to unlock keypad
Time
Silent mode
Audible alerts disabled
Down arrow
Press down key to
scroll to next menu item
Up arrow
Press up key to scroll to
next menu item
Right arrow
Press right key to scroll
to next menu item
Left Arrow
Press left key to scroll
to next menu item

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How to set up for the first time
To set up the CareAssist follow the below steps:
1. If the CareAssist is to be used as a portable device,
attach the belt clip to the back of the CareAssist and
then fit the screw to permanently fix it in place.
A –Back of the CareAssist with
the belt clip fixing points
B –Squeeze the top of the
belt clip and fit in to the fixing
points
C –Fit the screw to permanently
fix the belt clip
D –Belt clip is now fixed
2. Connect the CareAssist to the USB charger provided
then plug it into a mains power socket and charge for an
initial period of 24 hours.
3. It is now advisable to perform a range test around the
building in which the CareAssist will be deployed to
ensure it provides sufficient coverage (see Radio Walk
Test on page 16 for details).
4. The antenna can be screwed
into the antenna port to
improve the radio range of the
unit. The Antenna does not
have to be used where the
radio coverage is sufficient.
You are now ready to program the CareAssist.

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How to program
To program the CareAssist you first of all need to enter
programming mode.
Entering programming mode
To enter programming mode, ensure the keypad is unlocked
then press and hold the select key until the unit beeps.
If the keypad is locked ( displayed), press and hold the
select key to unlock it, then press and hold the select key
again to enter programming mode.
The CareAssist will then display the first item (Add Trigger) in
the programming menu.
NOTE: The word ‘Trigger’refers to any 869MHz radio trigger or telecare sensor.
Programming mode will automatically time out if the keypad is not pressed for a 60
second period.
Exiting programming mode
To exit programming mode, press the up/down keys to ‘Exit’
then press select. The CareAssist will return to its normal
mode.
NOTE: Unless the unit is in ‘Walk Test’ mode, programming mode will
automatically be exited if an alarm is received.

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The Trigger ID is a 6
digit number normally
displayed in the top right
of product labels.
Adding a trigger
Step 1 - In programming mode, use the up/down keys to
display ‘Add Trigger’ then press the select key.
Step 2 - The CareAssist will then
display ‘Please Press Trigger’.
Then activate the trigger/sensor that is required to be added.
Step 3 –The radio trigger’s ID number will
then be displayed. Check the radio trigger
ID displayed matches the ID on the small
label on the trigger/sensor (see below).
Step 4 –If the Trigger ID matches, press
select. If the ID doesn’t match then more
than one trigger may have been received. In this case, use
the down key to display the correct ID, then press select.
Step 5 –You must then assign a location to the trigger. Use
the up/down key to scroll to the required location then press
select. If Custom Locations have been programmed, they will
be displayed before the default locations.
Step 5a –When adding a Universal Sensor (only when set to send
‘Door’, ‘PES Wander’, ‘Bed Absence’ and ‘PIR Standard’ radio
messages) or PIR movement sensor, the CareAssist provides the
ability to only alert the carer to trigger activations during a specified
period each day e.g. at night. In this case, the unit will ask you to set
the ‘Monitoring period’. You can then select either:
24 Hour - the unit will monitor trigger activations 24 hours a day.
Configure –the unit will ask you to input a start/end time and will only
generate alerts for trigger activations received during this period.
The date and time must be set correctly in the unit for this feature.
Step 6 –A confirmation tone will be emitted after successfully
adding the trigger.
NOTE: If a location is not assigned the trigger will not be added to the CareAssist.

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Removing a trigger
IMPORTANT: Removing triggers may affect the events held in the memory of the
CareAssist. Therefore, before removing triggers it is advisable to download any
history you wish to keep (see Alarm History section).
Step 1 - In programming mode, use the up/down keys to
display ‘Remove Trigger’ then press the select key.
Step 2 –Scroll to the trigger you
wish to delete. When the correct
trigger ID is displayed, press
select.
Step 3 –Confirm that you wish to remove the trigger and a
confirmation beep will be emitted.
Step 4 –To exit, press the down arrow key until the word
‘Exit’ is displayed then press select.