Tunstall Lifeline Vi User manual

How to Install Guide
Tunstall Lifeline Vi
telecarecardiff.co.uk • 02920 537080 • [e-mail]

telecarecardiff.co.uk
02920 537080

telecarecardiff.co.uk
02920 537080
This guide will contain all of the relevant information
and guidance you need to successfully install and test
your new Tunstall Lifeline Vi alarm.
Contents page
• What’s in the box? 4
• Your Home Unit 5
• Safety Advice 6-7
• Quick Start Guide 8-9
• Using the Home Unit 10
• Status Warnings 11
• Useful Information 12
If you require any further information or you encounter any difficulties
during the self-connection process, then please contact us immediately
on 02920 537080
3

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What’s in the Box?
When you open the box for the first time, please ensure that you
have the following:
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Lifeline Alarm Unit MyAmie Pendant
Pendant Neck Cord Pendant Wrist Strap
Telephone Lead Telephone Adaptor Mains Adaptor
a b c

Your Home Unit
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Front View
Speaker
Home/Away Button (Yellow)
Cancel Button (Green)
Status (LED)
Help Button (Red)
Rear and Side View
Telephone Adaptor Telephone Lead Socket Mains Supply Insert
Battery Compartment
Mains Adaptor

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Safety Advice
IMPORTANT: Connect the home unit to the first telephone point
in the house with all other extensions wired into the unit to ensure
proper operation even when another telephone is in use or off hook
(see below for more detailed instructions).
All equipment requiring a link to the telephone line MUST be
connected as follows:
Extension phones/smart boxes/modems/TV set top boxes
All telephones in the home MUST be plugged directly into the home
unit using telephone adaptor and the home unit socket to enable the
home unit to disconnect extension telephones when raising an alarm
call. A multiple telephone adaptor may be required to connect more
than one telephone (not supplied).
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Cordless phones
Ensure that the main base/charger which is registered to all other
handsets in use is connected directly to the home unit as above.
Safe Socket™
Alternatively a Safe Socket can be installed on all extensions used by
other equipment, except the Lifeline, to ensure that alarm calls are
raised even when the line is being used by another extension. Contact
Telecare Cardiff on 02920 537080 to enquire about the purchase of a
Safe Socket.
Broadband
Please ensure a high quality ADSL filter is in use and the home unit is
connected to the phone (analogue) socket on the filter. Please contact
your supplier for further advice if necessary.
Do:
• Keep the home unit connected to the mains power at all times.
• Connect the home unit to the first telephone point in the house
with all other extensions wired into the unit to ensure proper
operation even when another telephone is in use or off hook.
• Contact your supplier as soon as possible after the LED on the
personal radio trigger indicates a low battery.
Don’t:
• Expose the home unit to water or other liquids.
• Connect cables other than those supplied with the home unit.
• Place the home unit next to something that makes lots of noise,
such as next to a television, radio or washing machine.
• Place the home unit close to a heat source, such as a cooker or
microwave.
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Quick Start Guide
Step 1 – Connecting the leads and adaptors
Please follow the steps below to plug the leads correctly into the
home unit.
Step 1.1 – Plug the telephone lead a into the home unit socket
labelled LINE and the telephone wall socket.
Step 1.2 – Plug the telephone adaptor b into the home unit socket
and then plug all required telephones / equipment into the telephone
adaptor b using a multi socket extension if required (not supplied).
See page 6 for more details on modems, extension phones, smart
boxes and TV set top boxes.
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Step 1.3 – Plug the mains adaptor c into the home unit socket
labelled DC and then connect to the mains power. Note – ensure the
mains power is switched on.
Step 2 – Testing/Commissioning
Ensure the home unit is programmed to the correct telephone numbers
then press the red alarm button on the home unit and ensure it
raises a call through to the monitoring centre/personal recipient. Also
remember to test the pendant by pressing its red button and ensuring
a call is raised. The pendant test should be done at various points
around the property to ensure the radio range provides sufficient
coverage for the user to raise an alarm call using their personal radio
trigger.
Step 3 – Ready to use
Once successfully tested, the home unit is ready for use
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Using the Home Unit
Making an alarm call
Press the red button on the
personal radio trigger or the
red alarm button on the
home unit. The home unit will
announce ‘Do not worry your
alarm telephone is dialling
for assistance’. The call will
be answered by an operator
at the monitoring centre. Tell
the operator why you have
generated the alarm call and
they will arrange for assistance.
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Cancelling an alarm call
Wait 5 seconds (after the alarm button is pressed) and press the
green cancel button. This in-built delay prevents false cancellation
of an alarm call. Alarm calls made from a personal radio trigger can
be cancelled immediately by pressing the green cancel button.

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Status Warnings
Telephone line monitoring
If the telephone line is faulty or becomes disconnected, the home unit
will announce ‘WARNING – the telephone line is disconnected’ after 1
minute and the green LED flashes. This warning will be repeated every
30 seconds until the telephone line becomes available again.
To silence the warning, reconnect the telephone line. If the telephone
line is connected and the warning continues, press the green cancel
button. If the warning continues you should contact your telephone
line supplier (e.g. BT) as the telephone line may be faulty.
Power failure monitoring
If a power failure occurs, the home unit will continue to work using
its back-up battery, however, as a warning the red LED will flash once
every 4 seconds (see section – what the lights on the unit indicates).
The unit will also announce ‘WARNING – there is no mains power’. This
warning is repeated every 5 minutes. To silence the warning reconnect
the power lead.
If the power failure lasts for more than 1 hour, during the next hour the
unit will automatically call the monitoring centre. A call will be raised
every 4 hours to the monitoring centre until the power is restored. The
battery provides 40 hours back-up.
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Useful Information
We understand that you may encounter difficulties when installing your
Lifeline Vi alarm. If you require any support during installation, then
please call one of our highly trained officers on 02920 537080 any
time day or night.
If we are unable to resolve the connection issue over the telephone,
then we promise to attend your property within 72 hours to fully install
your alarm accordingly.
Visit our YouTube channel **Telecare Cardiff** and select the video
entitled ‘Connecting your Lifeline Vi alarm’ in order to see how to
successfully complete the installation process.
Please find our contact information below for any correspondence or if
you require more information regarding our other products and services.
Telecare Cardiff
Wilcox House
Dunleavy Drive
Cardiff Bay
Cardiff
CF11 0BA
02920 537080 (Tel)
[e-mail] (E-mail)
www.telecarecardiff.co.uk