Tunstall ConnectCall User manual

ConnectCall
User Guide

Contents
Introduction ............................................................................................................... 4
Main features explained .............................................................................................. 5
Enhanced safety....................................................................................................................5
Message waiting ...................................................................................................................5
Easy to use System Control Panel (SCP) ...................................................................................5
System personalisation ..........................................................................................................5
Enhanced door entry system ..................................................................................................5
Easy to programme triggers and telecare sensors ....................................................................5
Speech Module Test Mode.....................................................................................................5
Using the telephone based system ............................................................................... 6
Long Range Handset (LRH) phone system.................................................................... 7
Switching off-site using the LRH phone ...................................................................................7
Switching on-site using the LRH phone....................................................................................7
Answering an alarm call using the LRH phone ..........................................................................7
Calling a resident using the LRH phone....................................................................................7
Receiving an external call using the LRH phone........................................................................7
Making an external call using the LRH phone...........................................................................7
Listening to call waiting using the LRH phone ..........................................................................8
Activate door entry lock release using the LRH phone ..............................................................8
Single/Multiple Tunstall IP DECT phone system ........................................................... 8
Switching off-site using the IP DECT phone ..............................................................................8
Switching on-site using the IP DECT phone ..............................................................................8
Answering an alarm call using the IP DECT phone ....................................................................8
Calling a resident using the IP DECT phone ..............................................................................8
Receiving an external call using the IP DECT phone ..................................................................9
Making an external call using the IP DECT phone .....................................................................9
Listening to call waiting using the IP DECT phone .....................................................................9
Activate door entry lock release using the IP DECT ...................................................................9
Mobile phone based system...................................................................................... 9
Switching off-site using the mobile phone ...............................................................................9
Switching on-site using the mobile phone ...............................................................................9
Answering an alarm call using the mobile phone .....................................................................9
Calling a resident using the mobile phone ............................................................................ 10
Receiving an external call using the mobile phone ................................................................ 10
Making an external call using the mobile phone ................................................................... 10
Listening to call waiting using the mobile phone ................................................................... 10
Activate door entry lock release using the mobile phone....................................................... 10
Control Unit.............................................................................................................. 11
Turning the Control Unit on ................................................................................................ 11
Speech Module ......................................................................................................... 12
What does the speech module look like? .................................................................. 12
Door Entry Handset ................................................................................................ 13
System Control Panel (SCP) ........................................................................................ 14
Standby Screen ...................................................................................................... 14
Initial Screen.......................................................................................................... 14
Change Site Status.................................................................................................. 15
Main Menu............................................................................................................ 15
Call Menu .......................................................................................................................... 16
Placing a call using resident ID .......................................................................................................16
Placing a call using resident lookup ................................................................................................16
Handling a Call .............................................................................................................................16
After a Call...................................................................................................................................17
Broadcast Speech (this is an optional feature) .................................................................................17
Trigger Menu ..................................................................................................................... 18
Viewing and deleting triggers ........................................................................................................18
Assigning triggers .........................................................................................................................19

Settings Menu.................................................................................................................... 20
Access Control ................................................................................................................... 21
Adding a fob ................................................................................................................................21
Deleting a fob ..............................................................................................................................23
Advanced Menu ................................................................................................................. 25
Restart Menu ...............................................................................................................................25
Record Menu ...............................................................................................................................26
Resident Name ........................................................................................................................26
Resident Message ....................................................................................................................26
Receivers.................................................................................................................................26
Door Panels .............................................................................................................................26
Access Group Log ...................................................................................................... 27
Access Fob Log .......................................................................................................... 28

Introduction
ConnectCall is the latest generation communication system for grouped housing developments. It
supports individually tailored telecare for residents and provides highly flexible call routing options for
alarm calls.
The system features a System Control Panel (SCP) that provides Scheme Managers with an easy
method of performing daily call round and management of telecare sensors.
This user guide is designed to help Scheme Managers to understand and operate the basic
operational features of ConnectCall for the different system versions. The operation of the telephone
based systems differs slightly dependent on whether the system uses a Long Range Cordless, DECT
handset, multiple DECT handsets or a mobile phone.
Please use the table below to record the type of system fitted on this site and the number to dial to
call into the ConnectCall system.
ConnectCall System Version
Yes/No
Dial in Number
Long Range Cordless
N/A
Single/Multiple IP DECT
Mobile Phone

Main features explained
Enhanced safety
The provision of an auto GSM backup facility (optional) and a removable memory card means
residents are further protected.
Message waiting
This feature enables Scheme Managers to leave messages for residents on their speech module. For
example if the resident has a visitor when they are out then the scheme manager can leave a message
for the resident rather than trying to remember. A light on the speech module shows the resident
that they have a message waiting.
Easy to use System Control Panel (SCP)
The System Control Panel (SCP) allows the user to very easily place calls to residents, perform simple
radio trigger management tasks and to perform certain system configuration tasks. The SCP user
interface is menu driven, with illuminated keys indicating available user options. See the SCP section
of this guide for detailed instructions on how to use the SCP.
System personalisation
Allows the user of the SCP to record and save voice tags against individual residents. This helps
scheme managers to provide a more personalised service as they will be informed of the resident’s
name when an alarm is raised.
Enhanced door entry system
A DDA compliant door panel with audio and visual prompts, highlighted buttons and dedicated trades
button provides improved performance. The display can also show the name of the scheme to add
further personalisation. The door panels automatically adjust to BST saving the need to manually
adjust them.
Easy to programme triggers and telecare sensors
The programming of triggers and telecare sensors can be performed very easily via the SCP or
remotely using the web browser by following simple on screen instructions.
Speech Module Test Mode
This function helps Scheme Managers to reduce the time taken to test equipment including hardwired
devices connected to the speech module, buttons on the speech module, the integral pull cord. To
enter test mode press the speech module I’m OK button and the Home/Away button, the unit will
bleep. Keep the keys held until a second beep is heard, and now release the I’m OK and Home/Away
buttons. Activating any pull cord and or smoke detector along with the speech module buttons will
cause the speech module to beep to indicate correct operation. To exit test mode press the I’m OK
button and the Home/Away key until the unit bleeps.

Using the telephone based system
The telephone based system uses DECT, Long Range Cordless (LRC) or mobile phones to allow scheme
managers to receive and make calls to residents on the system. Each resident has a speech module
within the dwelling to enable them to communicate with the Scheme Manager via their handset
(DECT, LRC or mobile).
Digital Enhanced Cordless Technology (DECT) handset
Mobile phone handset
Long Range Cordless

Long Range Handset (LRH) phone system
Switching off-site using the LRH phone
Take the phone off hook by pressing 
Listen to the message - it will ask you to enter the resident number followed by *
Press 2 followed by #
Listen to the message ‘system off-site’
Then hang up by pressing 
Switching on-site using the LRH phone
Take the phone off hook by pressing 
Listen to the message - it will ask you to enter the resident number followed by *
Press 1 followed by #
Listen to message ‘system on-site’
Then hang up by pressing 
Answering an alarm call using the LRH phone
Press when the phone rings
Listen to the full spoken alarm message. If necessary, make a note of the alarm details before
selecting the alarm call
Press * to select the alarm call
Speak to resident
Press 0 to clear the alarm call and then hang up by pressing 
NOTE: Failure to follow these steps fully and in order may result in the loss of important
information about the source of the call.
Calling a resident using the LRH phone
Take the phone off hook by pressing 
Listen to the message - it will ask you to enter the resident number, followed by *
Enter the resident number followed by * e.g. 3 0 2 *
Speak to the resident
Press 0 to clear and then hang up by pressing 
Receiving an external call using the LRH phone
When the phone rings, answer as normal by pressing 
The caller will be connected straight to the handset
Hang up when the call is finished by pressing 
Making an external call using the LRH phone
Take the phone off hook by pressing 
Listen to the message
Press 0#
Listen for the external dial tone
Dial number as usual

Listening to call waiting using the LRH phone
If you hear a background beep when using the handset, an alarm call may be waiting, finish your call
by hanging up and the waiting alarm call will be sent to the handset.
Activate door entry lock release using the LRH phone
If you receive and select a call from the door panel, press 7 then # to open the door
Single/Multiple Tunstall IP DECT phone system
The DECT phones are connected to the system via an IP PABX.
Switching off-site using the IP DECT phone
Take the phone off hook by pressing , then dial the system number 6060
Listen to the message - it will ask you to enter the resident number followed by *
Press 2 followed by #
Listen to the message ‘system off-site’
Then hang up
Switching on-site using the IP DECT phone
Take the phone off hook by pressing , then dial the system number 6060
Listen to the message - it will ask you to enter the resident number followed by *
Press 1 followed by #
Listen to the message ‘system on-site’
Then hang up
Answering an alarm call using the IP DECT phone
Press when the phone rings
Listen to the full spoken alarm message. If necessary, make a note of the alarm details before
selecting the alarm call
Press * to select
Speak to resident
Press 0 to clear the alarm call and then hang up
NOTE: Failure to follow these steps fully and in order may result in the loss of important
information about the source of the call.
Calling a resident using the IP DECT phone
Take the phone off hook by pressing , then dial the system number 6060
Listen to the message - it will ask you to enter the resident number, followed by *
Enter the resident number followed by * e.g. 3 0 2 *
Speak to the resident
Press 0 to clear and then hang up

Receiving an external call using the IP DECT phone
When the phone rings, answer as normal
The caller will be connected straight to handset
Hang up when call is finished
Making an external call using the IP DECT phone
Take the phone off hook by pressing 
Press 9, followed immediately by the telephone number
Listening to call waiting using the IP DECT phone
If you hear a background beep when using the handset, an alarm call may be waiting, finish your call
by hanging up and the waiting alarm call will be sent to the handset.
Activate door entry lock release using the IP DECT
If you receive and select a call from the door panel, press 7 then # to open the door
Mobile phone based system
When using a mobile phone(s) to receive alarm calls the systems control unit sends alarms via the
telephone line.
Switching off-site using the mobile phone
Dial the system’s BT number _________________
Listen to the message - it will ask you to enter the resident number followed by *
Press 2 followed by #
Listen to the message ‘system off-site’
Then hang up
Switching on-site using the mobile phone
Dial the system’s BT number _________________
Listen to the message - it will ask you to enter the resident number followed by *
Press 1 followed by #
Listen to the message ‘system on-site’
Then hang up
Answering an alarm call using the mobile phone
Press when the phone rings answer the call
Listen to the full spoken alarm message. If necessary, make a note of the alarm details before
selecting the alarm call
Press * to select
Speak to resident
Press 0 to clear the alarm call and then hang up
NOTE: Failure to follow these steps fully and in order may result in the loss of important
information about the source of the call.

Calling a resident using the mobile phone
Dial the system’s BT number _________________
Listen to the message - it will ask you to enter the resident number, followed by *
Enter the resident number followed by * e.g. 3 0 2 *
Speak to the resident
Press 0 to clear and then hang up
Receiving an external call using the mobile phone
When the phone rings, answer as normal
The caller will be connected straight to handset
Hang up when call is finished
Making an external call using the mobile phone
Dial number as usual
Listening to call waiting using the mobile phone
If you hear a background beep when using the handset, an alarm call may be waiting, finish
your call by hanging up and the waiting alarm call will be sent to the handset.
Activate door entry lock release using the mobile phone
If you receive and select a call from the door panel, press 7 then # to open the door

Control Unit
The Control Unit (CU) functions to control the flow of electronic signals through the system and
provides the low voltage electricity supply for most of the equipment. The unit also incorporates a
backup power supply that will keep the system operational, for more than 7 hours following a failure
of the mains supply. As a rule, the CU does not require any attention. However, it may become
necessary to restart the CU should power be lost for any reason. The CU control panel and
instructions for turning the unit on are described below.
Turning the Control Unit on
The control unit has two controls: a mains power switch and a battery in circuit switch. Under normal
circumstances both switches should be on and illuminated. If either switch is in the off position, the
unit must be switched on in the following way:
1. Put both switches into the off position (this turns the control unit off).
2. Press the mains power switch to on (downwards) the switch will illuminate.
3. Press the battery switch to on (down towards the “1” mark), the red light will turn on.
4. The system is now powered.
Mains switch
Battery indicator
Battery switch

Speech Module
What does the speech module look like?
The following speech module comes with and without the door entry handset. Below is an image of
the speech module.
The speech module has an alarm button, I’m OK button and a Home/Away button. The alarm button
can be set to be permanently illuminated, this is to help users find the alarm button in the dark. The
speech module can be fitted with an optional pull cord.
In addition to the red alarm button, speech modules have a Home/Away button which is used to turn
the away mode on and off. An away light is also provided to clearly indicate to the user which state
the module is in (illuminated is Away, non-illuminated is Home). The I’m OK button can be used to
signal to the scheme manager/ control centre that the resident is active (optional).
To raise an alarm
Press the alarm button or pull the red alarm pull cord (optional). The calls will then be sent to the
relevant handset or the control centre depending on the site status (You do not need to speak directly
into the unit).
Privacy
Privacy mode allows the resident to set their speech module to disable the microphone when the
handset or control centre call into them. The microphone is automatically enabled in an alarm
condition.
To enable privacy press and hold the I’m OK button for a period of over 10 seconds until the module
emits a bleep. To indicate that privacy is on the I’m OK button will flash once every 5 seconds.
To disable privacy press and hold the I’m OK button for a period of over 10 seconds until the module
emits a bleep. To indicate that privacy is off the I’m OK will not flash.
To indicate that you are away
Press the Away button once (you will see the Away light illuminate).
To indicate that you have returned
Press the Away button once (you will see the Away light go off).
To indicate that you are OK
Press the I’m OK button once. When pressed the module will bleep to indicate the button has been
pressed.

Door Entry Handset
The speech module can have an optional door entry handset for receiving door calls, below is an
image of the handset. Each dwelling can have up to five handsets fitted
When a door call is received ringing will be heard from the handset and the speech module, lift the
handset to have a conversation with the caller. Pressing the button with the key symbol will
release the door.
If you do not want to release the door place the handset back on hook. To stop the
handset ringing (the speech module will always emit a ringing sound) slide the
privacy switch in to the on position.

System Control Panel (SCP)
The System Control Panel (SCP) allows the user to place calls to
residents, perform simple radio trigger management tasks and to
perform certain system configuration tasks. The SCP user interface is
menu driven, with illuminated keys indicating available user options.
The SCP will have a big button telephone connected to it; this is
referred to as Line 3 in this guide.
Standby Screen
The 'standby' screen (Fig. A.1) displays the scheme system time, date and onsite / offsite status. To
move from the standby to the initial screen it is necessary to press the '*' (star) key to unlock the SCP.
23:59
01/07/2007
On Site
* To Unlock
Figure A.1
Initial Screen
23:59
01/07/2014
Menu On Site
Figure A.2
After unlocking the SCP, the initial screen (Fig. A.2) allows the user the option of either selecting
‘Menu’ or ‘On Site/Off Site’. Press the relevant illuminated key to move to the Change Site Status
screen (Fig. A.3) or to the Main Menu (Fig. A.4).

Change Site Status
This screen enables the user to change the current site status to On Site, Local Offsite (optional) and
Off Site. When in On Site mode, an alarm's call group settings are processed as normal. In Off Site all
alarms calls are routed to the specified control centre.
Site Status
On Site
Set? Exit
Figure A.3
The site status is changed by pressing the illuminated key next to the site status. When the required
status is displayed press 'Set' to save the settings and the SCP will return to the Initial Screen.
Main Menu
The main menu allows the user 4 options:
Call Menu Allows the user to place calls, broadcast speech.
Trigger Menu Allows the user to view, assign and delete residents’triggers.
Settings Allows the user to change date, time, and site status and turn keypad beeps
on or off.
Access Ctl Allows the user to add and remove access fobs
Advanced Allows the user to go to a ‘Restart’ or the engineer to go to ‘Engineer’.
Exit Exits to Initial Screen
Pressing the illuminated key next to any of the 4 options will take the user to the appropriate menu.
Pressing the illuminated key next to the arrow on the right of the screen will show the final menu
option of Advanced.
Call Menu
Trigger Menu
Settings >
Access Ctl Exit
Figure A.4

Call Menu
The call menu allows the user to place a call by either inputting the resident ID or looking the resident
up in an alphabetical list. The calls menu also allows broadcast speech (optional). The Quickdial
function is not supported.
Resident ID
Resident Lookup
Broadcast
Quickdial Exit
Figure A.5
Placing a call using resident ID
Press the 'Resident ID' key on the Call Menu. Enter the Resident ID, with leading zeros for IDs less than
100 (e.g. enter 20 as 020). Pressing the 'Clear' button at any point clears any input numbers and
pressing 'Exit' returns to the Call Menu. Once a 3-digit number has been entered the SCP will check
that the ID exists in the database. If the ID does exist the 'Call' button will illuminate and pressing this
will start a call attempt.
Placing a call using resident lookup
Press the 'Resident Lookup' key on the Calls Menu. A list of residents in the system will be displayed.
This list can be navigated by pressing the '<' and '>' keys to scroll up and down respectively. For faster
searching through large lists the alphanumeric keys can be used to move through the list
alphabetically in much the same way as a telephone or mobile keypad. For example, to jump to
residents beginning with the letter 'H', press the 'GHI' key (key '4') twice. To select a resident, press
the illuminated key by their name. The SCP will display ‘please wait connecting…’. It will then allow
the user to select ‘call’ to call the resident, ‘skip’ to move to the next resident ID in the list or ‘Exit’ to
return to the Call Menu Screen.
Handling a Call
In processing a call, the SCP will attempt to establish a connection between the residents speech
module and the SCP phone or telephone line 3 (telephone line 3 should be on-hook at this point
Once connected, the caller has the option to terminate the call by hanging up or pressing the 'Clear'
button and can change the mode of connection being used (see Fig. A.6).
The connection will start in the default mode for the resident’s speech module, and will allow
appropriate changes from there. The sequence of possible modes is HVS -> VOX -> PTT. In HVS
(Hands-free Voice Switched) mode, both participants in the conversation appear to talk
simultaneously. In VOX (Voice Operated switching) mode, the system will automatically detect who is
speaking and allow one-way communication on this basis. In PTT (Push-To-Talk) mode, the bottom
right hand key will alternate between 'Talk' and 'Listen'. Press 'Talk' to enter talk mode, and 'Listen' to
enter listen mode.

Connected
Resident ID: <xxx>
<resident name>
Clear <mode switch>
Figure A.6
After a Call
After a call has been finished, the SCP will display details of the next resident ID in the system (as
shown in Fig. A.7). To call this resident, press 'Call'. To skip to the next resident in the list, press 'Skip'.
To return to the Calls Menu, press 'Exit'.
Figure A.7
Broadcast Speech (this is an optional feature)
In broadcast speech mode audio is emitted from all speech modules that are broadcast enabled. Note
that if the system is not enabled for broadcast speech the button will not be illuminated.
Scroll down the Call Menu using the down key (<) until Broadcast Spch is shown. Then select
Broadcast Speech by pressing the corresponding button on the left.
Resident ID
Resident Lookup
Broadcast
Quickdial Exit
Figure A.8
The display shows ‘Connecting……Broadcast Spch’, the phone connected to line 3 will ring. Answer the
call and speak into the microphone, this message will be broadcast to all speech modules that support
the broadcast speech feature. To end the broadcast, hang up the phone.
<name>
<address>
ID <xxx> Skip
Exit Call

Trigger Menu
The Trigger menu allows the user to view, delete and assign triggers to a resident. As in the Call menu,
a specific resident can be chosen either by ID ('Resident ID') or by looking up from a list ('Resident
Lookup'). Pressing any numeric key while in the Triggers Menu screen provides a shortcut to the
'Resident ID' option.
Resident ID
Resident Lookup
Exit
Figure A.9
Viewing and deleting triggers
<name>
<address>
View
Assign Exit
Figure A.10
Once a resident has been selected, the user will be prompted to view or assign triggers or return to
the Triggers Menu by pressing 'Exit' (Fig. A.10).Press 'View' to display triggers already registered to
the resident. See Figure A10 for the information shown for each registered trigger.
If there is more than one trigger registered against a resident, the top left hand button will be
illuminated and will allow the user to scroll through the triggers, as shown in Fig. A.11.To delete a
particular trigger, press 'Delete' whilst viewing the trigger details (The trigger number displayed on
the SCP will not match what is printed on the rear of the trigger). Pressing 'Exit' returns the user to the
View / Assign Screen.
<trigger type>
<trigger type>
<trigger no.>
<trigger no.>
Location: 00
Location: 00
Delete Exit
Delete Exit
Figure A.11 View Screen for 1 trigger (left) and many triggers (right)

Assigning triggers
To assign a trigger to a resident, press the 'Assign' button on the View / Assign screen. The SCP will
prompt to activate the trigger with the text shown in (Fig. A.12).
Press Radio
Trigger Now
Figure A.12
When the trigger activation is received by the system, which may take several seconds, the trigger
number (The trigger number displayed on the SCP will not match what is printed on the rear of the
trigger). and type will appear. Pressing the illuminated key by 'Location' displays a list of Location
codes and descriptions which can be assigned to the trigger. Press '<' and '>' to scroll up and down the
list respectively. For ease of navigation, numeric keys jump to the starting digit of the Location codes.
E.g. pressing '8' will scroll the list down to Location code 80. Press the illuminated key by the desired
location to select that location. Press 'Yes' to assign the trigger, or 'No' to discard the trigger (Fig.
A.13) or press 'Exit' to return to the previous screen.
Assign <trigger no.>
<trigger type>
Location: 00
Yes No
Figure A.13

Settings Menu
The settings menu allows the user 4 options:
Time Allows the user to enter the time in the format hh:mm
Date Allows the user to enter the date in the format dd/mm/yyyy
Keypad Sounds Turns the keypad sounds on or off
Onsite/OffSite Allows the user to change the site status
Time 23:59
Date 01/07/2007
Keypad Sounds
On Site Exit
Figure A.14
Pressing the illuminated key next to any of the 4 options will take the user to the appropriate option,
while pressing ‘Exit’returns the user to the main menu. For the time and date edit screens (Fig. A.15)
numeric keys allow input, 'Delete' deletes the previous number and 'OK' updates the system time and
returns the user to the Settings Menu. If the time or date is invalid, the SCP will beep and not return
to the Settings Menu until the error is cleared. Note that the system uses a 24 hour clock and the SCP
will not allow invalid times to be entered; thus it may be necessary to set both the hour digits to zero
before the correct time can be input (e.g. changing from 17:00 to 23:00 could be done by first
changing to 00:00 then changing to 23:00 on the 2nd cycle through).
Time:
Date:
23:59
01/07/2007
Delete OK
Delete OK
Figure A.15 Time (left) and Date (right) Set Screens