Tunstall Lifeline Digital User manual

English 346 80 21-75. Version 1.2 Revision 03.2023 - SW
Lifeline Digital
Art. 022-25-9xx
Installation guide
For use with DMP

Please Note:
This an international guide and may contain features and functions not
currently available in your region.
Please contact your Tunstall Healthcare representative for more information.

Table of Contents
1. Safety instructions ........................................................................................................................................ 7
2. Introduction ................................................................................................................................................. 8
2.1. Purpose ................................................................................................................................................ 8
2.1.1. Lifeline Digital ................................................................................................................................ 8
2.1.2. Pendant ......................................................................................................................................... 8
2.2. Functionality ......................................................................................................................................... 8
2.2.1. Communication paths ..................................................................................................................... 9
2.2.2. Communication paths for DMP ....................................................................................................... 9
2.2.3. Wi-Fi connectivity ........................................................................................................................... 9
2.2.4. Peripherals and radio sensors ........................................................................................................ 10
2.3. About this document ........................................................................................................................... 10
2.3.1. Version ........................................................................................................................................ 10
2.3.2. Symbols used in this document ..................................................................................................... 10
2.4. Device monitoring ............................................................................................................................... 11
2.4.1. Periodic test alarm ....................................................................................................................... 11
2.4.2. Periodic link test ........................................................................................................................... 11
2.4.3. Link test ....................................................................................................................................... 11
2.4.4. Mains failure alarm ....................................................................................................................... 11
2.4.5. System warnings .......................................................................................................................... 11
2.4.6. Heartbeats and online polls .......................................................................................................... 11
2.4.7. Low battery alarm ........................................................................................................................ 11
2.4.8. DMP ............................................................................................................................................ 11
2.5. Telecare features ................................................................................................................................. 12
2.5.1. Alarm calls and alarm handling ..................................................................................................... 12
2.5.2. Home/Away ................................................................................................................................. 12
2.5.3. Presence/Ready ........................................................................................................................... 12
2.5.4. Speech messages ......................................................................................................................... 12
2.5.5. Basic Inactivity (BIA) monitoring .................................................................................................... 12
2.5.6. Cancel At Source (CAS) ................................................................................................................ 12
2.5.7. Temperature guard ....................................................................................................................... 12
2.5.8. Emergency ................................................................................................................................... 13
2.5.9. Assistance .................................................................................................................................... 13
2.6. Smart sensor platform ......................................................................................................................... 13
2.6.1. Time Schedule Control (TSC) ........................................................................................................ 13
2.6.2. Virtual Intelligent Bed Sensor (VIBS) .............................................................................................. 13
2.6.3. Virtual Intelligent Property Sensor (VIPS) ........................................................................................ 13
2.6.4. Actuator control ........................................................................................................................... 13
2.7. Configuration methods ........................................................................................................................ 13
2.7.1. Local configuration ....................................................................................................................... 13
2.7.2. DMP ............................................................................................................................................ 13
3. Overview ................................................................................................................................................... 15
3.1. What's in the box ................................................................................................................................ 15
3.2. Front/top view .................................................................................................................................... 16
3.3. Rear-view ............................................................................................................................................ 17
3.4. Button functions .................................................................................................................................. 18
3.5. Button LEDs ........................................................................................................................................ 19
3.6. LED indicators .................................................................................................................................... 20
3.7. System warning announcements .......................................................................................................... 20
3.8. Tx4 alarm button/pendant ................................................................................................................... 22
3.9. MyAmie pendant ................................................................................................................................ 22
4. Installation ................................................................................................................................................. 23
4.1. Connect and install Lifeline Digital ....................................................................................................... 24
4.1.1. Determine a location for the device ............................................................................................... 24
4.1.2. Remove and replace the back cover .............................................................................................. 24
4.1.3. Install SIM card ............................................................................................................................. 24
4.1.4. Connect the Ethernet cable .......................................................................................................... 24
4.1.5. Connect a USB ............................................................................................................................. 25

4.1.6. Connect to mains power ............................................................................................................... 25
4.1.7. Switch on Lifeline Digital ............................................................................................................... 25
4.1.8. Manually connect to DMP ............................................................................................................. 26
4.1.9. Connect the external cellular antenna (option) ............................................................................... 26
4.2. Configuring Lifeline Digital in programming mode ................................................................................ 28
4.2.1. Enable programming mode .......................................................................................................... 28
4.2.2. Programming mode and local configuration menu ......................................................................... 28
4.3. Checking cellular signal strength .......................................................................................................... 30
4.3.1. Check cellular signal strength ........................................................................................................ 30
4.4. Checking cellular network status .......................................................................................................... 31
4.4.1. Check cellular network error code ................................................................................................. 31
4.4.2. Check SIM card status .................................................................................................................. 31
4.4.3. Check network status .................................................................................................................... 32
4.4.4. Check cellular radio technology (RAT) ............................................................................................ 33
4.5. Connecting and disconnecting peripherals ........................................................................................... 34
4.5.1. Connect a peripheral in auto pairing mode .................................................................................... 34
4.5.2. Disconnect a peripheral in auto pairing mode ................................................................................ 35
4.5.3. Connect a peripheral in manual pairing mode ................................................................................ 36
4.5.4. Disconnect a peripheral in manual pairing mode ............................................................................ 37
4.6. Testing the radio range of peripherals .................................................................................................. 39
4.6.1. Test the radio range of a peripheral ............................................................................................... 39
4.7. Adjusting speaker volume ................................................................................................................... 41
4.7.1. Adjust speaker volume ................................................................................................................. 41
4.8. Adjusting LED intensity ....................................................................................................................... 42
4.8.1. Adjust LED intensity ..................................................................................................................... 42
4.9. Connecting and disconnecting Nexa smart plugs ................................................................................. 43
4.9.1. Connect a Nexa smart plug in actuator pairing mode ..................................................................... 43
4.9.2. Disconnect a Nexa smart plug in actuator pairing mode ................................................................. 44
4.10. Testing the installation ....................................................................................................................... 46
4.10.1. Test alarm calls ........................................................................................................................... 46
4.10.2. Test alarm calls for backup communication path ........................................................................... 46
4.10.3. Ready to use .............................................................................................................................. 46
5. Configuring Lifeline Digital using DMP ........................................................................................................ 48
5.1. Log in to DMP and access device settings ............................................................................................ 48
5.2. Common settings ................................................................................................................................ 50
5.2.1. Configure common settings .......................................................................................................... 50
5.3. Configuring communication settings .................................................................................................... 51
5.3.1. Configuring connectivity settings .................................................................................................. 51
5.3.1.1. Select device connectivity methods ........................................................................................ 52
5.3.1.2. Configure cellular network settings and Access Point Name (APN) ........................................... 52
5.3.1.3. Register a telephone number for callback ............................................................................... 53
5.3.2. Configuring connection details ..................................................................................................... 53
5.3.2.1. Set a main alarm code ........................................................................................................... 53
5.3.2.2. Configure IP Alarm connections ............................................................................................. 54
5.3.2.3. Configure SIP accounts .......................................................................................................... 55
5.3.2.4. Configure Analog alarm connections ...................................................................................... 56
5.3.3. Configuring call sequences ........................................................................................................... 57
5.3.3.1. Configure call sequences ....................................................................................................... 57
5.3.3.2. Configure sequences per event group .................................................................................... 59
5.3.4. Configuring additional connectivity features .................................................................................. 59
5.3.4.1. Connect Lifeline Digital to Wi-Fi ............................................................................................. 59
5.3.4.2. Setting up an access point (Lifeline Digital as access point) ...................................................... 60
5.4. Configuring time settings .................................................................................................................... 62
5.4.1. Set the time zone ......................................................................................................................... 62
5.4.2. Time Schedule Control (TSC) ........................................................................................................ 62
5.4.2.1. Configure a Time Schedule Control (TSC) interval ................................................................... 62
5.5. Configuring power settings ................................................................................................................. 63
5.5.1. Power saving scheme ................................................................................................................... 63
5.5.1.1. Adjust the power saving scheme ............................................................................................ 63

5.6. Configuring speaker volume and LED intensity ..................................................................................... 64
5.6.1. Set speaker volume ...................................................................................................................... 64
5.6.2. Configure LEDs ............................................................................................................................ 64
5.6.3. Configure LED dimmer ................................................................................................................. 65
5.7. Configuring settings for incoming and outgoing calls ............................................................................ 66
5.7.1. Configure settings for outgoing call .............................................................................................. 66
5.7.2. Configure settings for incoming calls ............................................................................................. 66
5.7.3. Configure callback whitelisting ...................................................................................................... 67
5.8. Configuring peripherals ....................................................................................................................... 68
5.8.1. Add and configure a radio sensor .................................................................................................. 68
5.8.2. Delete a radio sensor ................................................................................................................... 70
5.8.3. Enable pendant signalling during alarm calls ................................................................................. 71
5.9. Configuring device monitoring features ................................................................................................ 72
5.9.1. Periodic test alarm ....................................................................................................................... 72
5.9.1.1. Configure periodic test alarms ............................................................................................... 72
5.9.2. Periodic link test ........................................................................................................................... 72
5.9.2.1. Configure periodic link test .................................................................................................... 72
5.9.3. System warnings .......................................................................................................................... 73
5.9.3.1. Configure system warning ...................................................................................................... 73
5.9.4. Heartbeats and online polls .......................................................................................................... 74
5.9.4.1. Configure the heartbeat interval (online ping) ......................................................................... 74
5.9.4.2. Set interval for online poll ...................................................................................................... 75
5.9.5. Mains failure alarm ....................................................................................................................... 75
5.9.5.1. Configure the mains failure alarm ........................................................................................... 75
5.10. Configuring telecare features ............................................................................................................. 77
5.10.1. Home/Away ............................................................................................................................... 77
5.10.1.1. Configure the Home/Away feature ........................................................................................ 77
5.10.2. Presence/Ready .......................................................................................................................... 77
5.10.2.1. Configure the Presence/Ready feature .................................................................................. 77
5.10.3. Speech messages ....................................................................................................................... 78
5.10.3.1. Configure speech messages ................................................................................................. 78
5.10.4. Basic Inactivity (BIA) monitoring .................................................................................................. 80
5.10.4.1. Configure Basic Inactivity (BIA) monitoring ............................................................................ 80
5.10.4.2. Enable BIA monitoring on the yellow button ......................................................................... 81
5.10.5. Cancel At Source (CAS) ............................................................................................................... 81
5.10.5.1. Configure Cancel At Source (CAS) ........................................................................................ 81
5.10.6. Temperature guard ..................................................................................................................... 82
5.10.6.1. Configure temperature guard - low temperature alarm .......................................................... 82
5.10.6.2. Configure temperature guard - high temperature alarm ......................................................... 83
5.10.7. Emergency ................................................................................................................................. 84
5.10.7.1. Enable Emergency feature ................................................................................................... 84
5.10.8. Assistance .................................................................................................................................. 84
5.10.8.1. Enable Assistance feature ..................................................................................................... 84
5.10.9. The yellow button ...................................................................................................................... 85
5.10.9.1. Assign an event type to the yellow button ............................................................................. 85
5.10.9.2. Swap button functionality ..................................................................................................... 85
5.11. Configuring the Smart sensor platform ............................................................................................... 87
5.11.1. Virtual Intelligent Bed Sensor (VIBS) ............................................................................................. 87
5.11.1.1. Configure Virtual Intelligent Bed Sensor (VIBS) ...................................................................... 87
5.11.2. Virtual Intelligent Property Sensor (VIPS) ...................................................................................... 90
5.11.2.1. Configure Virtual Intelligent Property Sensor (VIPS) ................................................................ 90
5.11.3. Actuator control ......................................................................................................................... 93
5.11.3.1. Configure generic actuator control for Nexa smart plugs ....................................................... 93
5.11.3.2. Enable LED indication when the microphone is turned on ...................................................... 94
5.12. Advanced settings ............................................................................................................................. 95
5.12.1. Disable pendant battery check .................................................................................................... 95
5.12.2. Advanced event distribution options ........................................................................................... 95
5.12.3. Enable/Disable Voice over LTE (VoLTE) ........................................................................................ 95
5.13. Save device settings .......................................................................................................................... 96

6. Maintenance and cleaning .......................................................................................................................... 97
6.1. Power down Lifeline Digital ................................................................................................................. 97
6.2. Replace the backup batteries ............................................................................................................... 97
6.3. Replacing the battery in the Tx4 alarm button/pendant ......................................................................... 98
6.4. Insert or replace the SIM card .............................................................................................................. 99
6.5. Cleaning and disinfecting Lifeline Digital ............................................................................................ 100
6.6. Maintenance ..................................................................................................................................... 100
6.7. Re-use .............................................................................................................................................. 100
7. Disposal and recycling ............................................................................................................................. 102
7.1. Disposal of batteries ......................................................................................................................... 102
A. Startup mode .......................................................................................................................................... 103
1. Startup mode ...................................................................................................................................... 103
1.1. Access local configuration menu in startup mode ............................................................................ 103
1.2. Connect a peripheral in startup mode ............................................................................................ 104
1.3. Disconnect a peripheral in startup mode ........................................................................................ 105
1.4. Check radio range in startup mode ................................................................................................ 105
1.5. Connect a Nexa Smart plug in startup mode .................................................................................. 106
1.6. Disconnect a Nexa smart plug in startup mode ............................................................................... 107
2. Service menu ....................................................................................................................................... 108
B. Programming mode diagram ................................................................................................................... 110
C. Events and event distribution ................................................................................................................... 111
1. Event codes and alarm types ................................................................................................................ 111
2. Event groups ....................................................................................................................................... 115
3. Event group distribution parameters ..................................................................................................... 116
4. Default event group distribution parameters ......................................................................................... 117
5. Event code mapping SCAIP ................................................................................................................. 127
6. Event code mapping IPACS .................................................................................................................. 130
D. Radio sensor events per trigger type ........................................................................................................ 133
E. Homephone protocol commands ............................................................................................................. 136
F. Technical data .......................................................................................................................................... 137
1. Technical details Lifeline Digital ............................................................................................................ 137
2. Technical details Tx4 ............................................................................................................................ 138
3. Technical details MyAmie ..................................................................................................................... 139
4. Spare parts .......................................................................................................................................... 139
G. Contact details ........................................................................................................................................ 140

1. Safety instructions
WARNING
Before operating Lifeline Digital, read this this user manual carefully. If you have difficulty reading or
carrying out the activities, ask for help. Pay particular attention to the following safety instructions:
• Lifeline Digital must be configured for you before use, otherwise you will not be able to make an
alarm call.
• Ensure that Lifeline Digital is always connected to the mains socket.
• Ensure that the socket is always accessible to disconnect Lifeline Digital from the mains.
• Only use power adapters that are intended for use with this product and that have been supplied
by Tunstall. Make sure that the power adapter has the following output specification: +12.0V
1.0A, (12.0W)
PIN 2“+”
PIN 3“-”
• Do not allow Lifeline Digital to come into contact with water or other liquids.
• Do not open the casing of Lifeline Digital. The casing must only be opened by qualified personnel.
• Do not expose Lifeline Digital to heat or cold, chemicals, excessive dust or violent shocks. The
maximum temperature should not exceed 45°C.
• The distance between Lifeline Digital and an implanted medical device such as a pacemaker or
implanted cardioverter/defibrillator must always be greater than 15 cm, otherwise Lifeline Digital
may interfere with the device. This minimum distance is recommended by medical device manufac-
turers. If you suspect that interference has occurred, notify your supplier or the Alarm Receiving
Centre (ARC).
• Lifeline Digital must not be operated in areas where the use of mobile phones is prohibited.
• Ensure operation over the mobile phone network and, if connected, the home network (LAN,
Ethernet connection for Internet access).
• Lifeline Digital may interfere with the operation of inadequately shielded medical equipment. Con-
sult a physician or the manufacturer of the medical device to determine if the device is adequately
shielded from electromagnetic interference (EMI).
• If you feel that something is wrong with Lifeline Digital, notify the Alarm Receiving Centre.
• The pendant is a device suitable for everyday use. However, it can be damaged by extreme
external influences (e.g. washing in a washing machine, chemicals, falling down). The damage is
not necessarily visible. If pendant has been exposed to extreme external influences, check the
function of the pendant, see Testing the installation, page 46.
• The pendant sends radio signals to Lifeline Digital. The radio range of the pendant may vary due to
structural conditions. Therefore, test the radio range in your living environment.
• Allow at least 10 cm of space above and on all sides (guideline only) of Lifeline Digital to ensure a
free flow of air. Do not cover or obstruct any ventilation slots.
• Do not place objects that create significant noise and/or heat, or objects that are made of metal
close to, underneath, or on top of the home unit. For example, televisions, radios, microwaves,
Wi-Fi routers, mobile phones, and computers.
7

2. Introduction
Lifeline Digital is an easy-to-use carephone with advanced telecare features that provides 24/7 access to assistance
and remote monitoring. Lifeline Digital is designed to be used primarily by elderly people, people with reduced
mobility or people with long-term health conditions that live independently.
Lifeline Digital is also suitable if the person in need of care lives in the same household as a person who due to their
physical/mental limitations, is unable to independently trigger an alarm call in the event of an emergency.
2.1. Purpose
2.1.1. Lifeline Digital
Lifeline Digital is a carephone that provides additional security and independence in the home environment. By
pressing the red alarm button on Lifeline Digital or the button on the pendant, the user immediately establishes a
voice connection to an alarm receiver or Alarm Receiving Centre (ARC).
Each Lifeline Digital is configured by a technician specifically for the user. If you want to know how certain settings
have been configured, contact your supplier.
2.1.2. Pendant
The pendant is used for radio triggering of alarm calls by pressing the alarm button. The red LED flashes to indicate
that an alarm call has been sent to Lifeline Digital. Lifeline Digital confirms the alarm initiation with a speech message
and an LED indication.
The pendant can be worn in different ways. It comes with a neck cord and a wrist strap. Other accessories are
available. For more information, contact your supplier.
2.2. Functionality
The main functionality of Lifeline Digital is to distribute alarms and events to an alarm receiver or Alarm Receiving
Centre (ARC).
Alarms and events can be triggered actively by the care recipient or passively by the system. Lifeline Digital distrib-
utes alarms and events according to pre-configured sequences to an alarm receiver or an Alarm Receiving Centre
(ARC). The type of alarm or event determines which sequence to use for distribution.
Lifeline Digital has a keypad with three large buttons and three LED indicators. The buttons are used for basic
alarm handling such as making alarm calls and manage telecare features. The buttons can also be used to adjust
speaker volume, LED intensity and to connect or disconnect telecare peripherals. Lifeline Digital is equipped with a
microphone and a speaker allowing the care recipient to use the device as a speakerphone during an alarm call.
Lifeline Digital primarily communicates using IP protocols via an Ethernet connection or over a 4G network, with
fallback to 3G and 2G if 4G is unavailable. Lifeline Digital supports VoLTE (Voice over LTE) and VoIP (Voice over
Internet Protocol) voice calls. Analog/GSM communication is also supported.
Lifeline Digital can connect to Tunstall’s Device Management Platform (DMP) which is a cloud-based system that
provides remote management, configuration and monitoring.
Lifeline Digital provides several advanced telecare and time control features that can be customized to fit individual
requirements. In addition, Lifeline Digital has several device monitoring and backup features that continuously ensure
the health of the device.
The Smart sensor platform provides additional dynamic features that combine sensors, timers and actuator control.
These features can typically be scheduled for when and for how long they are active or inactive.
8

2.2.1. Communication paths
Lifeline Digital can communicate with alarm receivers and Alarm Receiving Centres (ARCs) across several different
communication paths:
1. Cellular data network using IP protocols, including Voice over LTE (VoLTE)
2. Cellular network for analog/GSM voice calls
3. Ethernet/wired IP network using IP protocols, including Voice over Internet Protocol (VoIP)
4. Wi-Fi for additional connectivity
The cellular communication paths (1 and 2) use the SIM card to connect the device to a network. These communica-
tion paths are used to transmit data such as alarm information and voice calls. Lifeline Digital typically communicates
over the 4G network with fallback to 3G and 2G if 4G is not available. Lifeline Digital supports VoLTE voice calls over
the 4G network.
The device can connect to a wired IP network via a local router or network socket (3). This communication path is used
to transmit data such as alarm information and VoIP voice calls.
WARNING
No technical changes may be made to the router without the knowledge of your Telecare service
provider, because this can interrupt the permanent connection to the Alarm Receiving Centre.
The device can connect to a local Wi-Fi network (4) to enable additional connectivity.
2.2.2. Communication paths for DMP
Tunstall's Device Management Platform (DMP) is a cloud-based system that provides remote management, configura-
tion and monitoring of connected devices. Lifeline Digital and DMP communicate via:
1. Cellular network data (1)
2. Ethernet/wired IP network (2)
These communications paths are used to transmit heartbeats, configuration and firmware updates between DMP and
connected devices. DMP is not part of the alarm distribution and holds no information of care recipients.
2.2.3. Wi-Fi connectivity
Lifeline Digital has Wi-Fi capability and can either connect to a local Wi-Fi network or be used to create an access
point (AP).
• Connect Lifeline Digital (1) to a local Wi-Fi network (2) to enable additional connectivity
9

3
2
1
• Configure Lifeline Digital to act as an access point (AP) for Tunstall verified sensors and peripherals. This configura-
tion can be used to stream video from a surveillance camera (1) via the device (2) to an alarm receiver (3)
3
2
1
2.2.4. Peripherals and radio sensors
Tunstall provides various alarm and telecare peripherals with different types of radio sensors. Available peripherals
include personal alarm buttons/pendants, smoke detectors and door alarms. Tunstall also provides equipment with
third party sensors such as Nexa smart home actuators.
Lifeline Digital supports:
• Tunstall’s bidirectional frequency hopping that can receive radio signals across two separate radio frequencies:
869,2125 MHz and 868,3000 MHz. If the primary frequency is blocked, the device receives the signal across the
secondary frequency (Tunstall Connected radio, two-way protocol).
• European 869,2125 MHz social alarm frequency (Tunstall classic, one-way protocol)
• Bluetooth 5.1 which enables connectivity with, for example, key-less locks
• Remote operation of Nexa smart home actuators across the 433.92 MHz frequency band
2.3. About this document
This document describes how to install and configure Lifeline Digital.
Make sure that you have read the document and are familiar with the installation and configuration process. Typically,
not all sections in this document will be relevant to your case. Omit sections and settings that are already pre-config-
ured or does not apply to your case.
It is assumed that an installer or technician is familiar with telecare alarm devices and has received training specific
to Lifeline Digital and relevant configuration and management tools as well as any other products or systems that are
relevant for installation and configuration of the device.
2.3.1. Version
This document reflects DMP version 4.3.
2.3.2. Symbols used in this document
WARNING
The warning symbol indicates a serious risk of damage to the equipment or personal injury.
CAUTION
The caution symbol indicates the possibility of damage to the equipment.
NOTE
The note symbol indicates additional information.
10

2.4. Device monitoring
Lifeline Digital has several monitoring and fallback features that ensure the operation of the device.
2.4.1. Periodic test alarm
The periodic test alarm checks the connection between Lifeline Digital and the Alarm Receiving Centre (ARC) at
regular intervals. If the ARC does not receive a periodic test alarm from a device as expected, an alarm is generated.
2.4.2. Periodic link test
The periodic link test checks the connection between Lifeline Digital and connected peripherals with radio sensors
at regular intervals. If the device does not receive a periodic link test transmission from a peripheral as expected, an
alarm is sent to the Alarm Receiving Centre (ARC).
2.4.3. Link test
The link test checks the connection between Lifeline Digital and a peripheral with radio sensor at an adjustable
interval. If the device does not receive a variable link test transmission from the peripheral as expected, an alarm is
sent to the Alarm Receiving Centre (ARC). This link test does not affect the periodic link test.
NOTE
This feature is only available for Tx4 sensors.
2.4.4. Mains failure alarm
The mains failure alarm notifies the Alarm Receiving Centre (ARC) if a mains power failure occurs. The alarm is
generated if mains power does not return within the specified time period. A random number of minutes (max. 59
minutes) is automatically added to the specified time period to prevent that all devices in the affected area generate
alarms at the same time.
2.4.5. System warnings
System warnings are visual (LED) and audio indications that notifies the care recipient or caregiver of power and
connectivity errors.
2.4.6. Heartbeats and online polls
Lifeline Digital sends heartbeats and online polls to Tunstall’s Device Management Platform (DMP) at regular intervals:
• Heartbeats contain data about the status of the device. An alternative interval can be enabled to conserve energy
when the device is operating on backup batteries.
• Online polls contain additional data about the device and are transmitted less frequently than heartbeats.
2.4.7. Low battery alarm
Battery powered radio sensors automatically notifies Lifeline Digital when the battery is running low. Lifeline Digital
then generates a low battery alarm in conjunction with an alarm transmission to the Alarm Receiving Centre (ARC).
For example, when a radio sensor that has a low battery status is triggered, Lifeline Digital generates two separate
alarms: one user alarm and one additional low battery alarm. The user alarm is routed to staff at a monitoring centre
while the low battery alarm can be routed to technical support staff instead.
Low battery alarms are typically restricted to once every 24 hours to preserve battery life and limit data traffic to the
ARC.
2.4.8. DMP
Tunstall’s Device Management Platform (DMP) is a cloud-based system that provides remote management, config-
uration and monitoring of connected devices. From DMP it is possible to manually configure settings or apply
preconfigured templates to one or several devices. DMP can also distribute configuration and firmware updates.
Within DMP it is possible to access the internal log of each connected device to examine what events have occurred.
DMP also provides a continuous overview of the status (heartbeats) of each device. However, DMP is not part of the
alarm distribution and holds no information of care recipients.
DMP requires a username and password.
11

2.5. Telecare features
Lifeline Digital has several advanced telecare features that can be customized to fit individual care requirements.
2.5.1. Alarm calls and alarm handling
The main functionality of Lifeline Digital is to distribute alarms and events to an alarm receiver or Alarm Receiving
Centre (ARC). Alarms and events can be actively triggered by a care recipient or passively by the system. Lifeline
Digital distributes alarms and events according to pre-configured sequences to the receiver or ARC. The type of alarm
or event determines which sequence to use for distribution.
When an alarm call is initiated, the care recipient can use Lifeline Digital as a speakerphone to communicate with the
alarm receiver or ARC operator.
2.5.2. Home/Away
The Home/Away feature is used to notify the system and the Alarm Receiving Centre (ARC) when the care recipient is
away (or home). In the Away mode some functions and alarms are modified or suspended to avoid false alarms.
2.5.3. Presence/Ready
The Presence/Ready feature is used to notify the system and the Alarm Receiving Centre (ARC) when a caregiver is
present and when the caregiver is ready to depart. Optionally, a deactivation timer can be configured to automatically
deactivate Presence mode in case a caregiver forgets to register Ready before departing. In Presence mode some
alarm functionality is modified and the Assistance feature can be enabled.
2.5.4. Speech messages
Speech messages are audio announcements that acknowledge an action or alert the care recipient or caregiver that a
certain action is required. Speech messages are also intended to simplify testing and configuration for installers and
technicians.
2.5.5. Basic Inactivity (BIA) monitoring
The Basic Inactivity (BIA) monitoring function is used to ensure that a person, who has unexpectedly become incapaci-
tated and unable to trigger an alarm call, is visited or called as soon as possible following a preset time period. For
example, after 24 hours at the latest.
The Basic Inactivity (BIA) monitoring generates an inactivity alarm if no activity is detected within a certain time.
Activity is typically registered by pressing the yellow Extra button or passively triggering a motion sensor. Optionally,
BIA can also be used as input for reporting Activities of Daily Life (ADL) to the Alarm Receiving Centre (ARC).
NOTE
When the system is set to Away mode, no alarm is generated.
2.5.6. Cancel At Source (CAS)
The Cancel At Source (CAS) feature repeats an active alarm until a caregiver physically cancels the alarm by pressing
the green Cancel button on the device. CAS can be used to ensure that high dependency care recipients are visited
before an alarm is completely cleared/acknowledged.
2.5.7. Temperature guard
The temperature guard monitors the ambient temperature and notifies the Alarm Receiving Centre (ARC) if the
temperature falls below or rises above the pre-configured limits. The temperature guard can be used in conjunction
with actuator control to turn on a heater or a cooling fan.
NOTE
The temperature guard has an initial stabilisation period of 180 minutes (3 hours) following power-up.
During this period the temperature guard does not monitor the ambient temperature. This is to
prevent the device from generating an alarm if it has been stored in a hot or cold environment prior
to installation.
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2.5.8. Emergency
The Emergency feature allows a caregiver to send an emergency alarm via Lifeline Digital using a personal alarm
trigger.
2.5.9. Assistance
The Assistance feature allows a caregiver to send an assistance alarm if additional help is required. This function is
only available in Presence mode.
2.6. Smart sensor platform
The Smart sensor platform provides dynamic features that combine sensors, timers and actuator control. These
features can typically be scheduled for when and for how long they are active or inactive.
2.6.1. Time Schedule Control (TSC)
The Time Schedule Control (TSC) is used to configure schedules for features and alarm handling. Associated features
and alarm handling functionality can be scheduled to be active on certain days of the week or during certain hours of
the day.
2.6.2. Virtual Intelligent Bed Sensor (VIBS)
The Virtual Intelligent Bed Sensor (VIBS) monitors when a care recipient is in bed and out of bed. VIBS alerts the
Alarm Receiving Centre (ARC) if the care recipient does not go to bed as expected or gets out of bed and does not
return within the specified time. A motion sensor can be used to suppress alarms if movement is detected and the
care recipient is considered to be OK while out of bed. VIBS can be used with or without the light control feature to
switch on and off lights when the care recipient gets in and out of bed.
VIBS requires a bed sensor, a PIR motion sensor and optionally a Nexa Smart plug.
2.6.3. Virtual Intelligent Property Sensor (VIPS)
The Virtual Intelligent Property Sensor (VIPS) alerts the Alarm Receiving Centre (ARC) if a care recipient leaves the
door open for too long or exits the property. The care recipient is considered to be absent when the door has been
opened and closed but no movement has been detected within the property by the motion sensor. If the motion
sensor detects movement after the door has been closed, the care recipient is considered to be at home and no alarm
is generated.
If the door is left open for too long an alarm is generated. However, the alarm is deferred as long as the motion
sensor detects movement while the door is open. This is to prevent false alarms in case the care recipient remains by
to the door or briefly goes back into the property.
VIPS requires a door sensor and a PIR motion sensor.
2.6.4. Actuator control
Actuator control is used to turn on and off home appliances. For example, actuator control can be used to switch on a
light when a care recipient gets out of bed or to turn on a heater if the temperature drops below a certain level.
Lifeline Digital currently supports Nexa Smart plugs. Unlike other types of peripherals, the Smart plug does not
transmit to Lifeline Digital. Instead, Lifeline Digital sends an "On" or "Off" transmission to switch on or off the Smart
plug.
2.7. Conguration methods
2.7.1. Local conguration
Local configuration refers to settings that can be configured locally using the buttons on the keypad. Local configura-
tion is typically used for configuration of basic settings and testing during installation and maintenance.
2.7.2. DMP
Tunstall’s Device Management Platform (DMP) is a cloud-based system that provides remote management, config-
uration and monitoring of connected devices. From DMP it is possible to manually configure settings or apply
preconfigured templates to one or several devices. DMP can also distribute configuration and firmware updates.
13

Within DMP it is possible to access the internal log of each connected device to examine what events have occurred.
DMP also provides a continuous overview of the status (heartbeats) of each device. However, DMP is not part of the
alarm distribution and holds no information of care recipients.
DMP requires a username and password.
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3. Overview
3.1. What's in the box
33
34a 34b
11
22
1. Lifeline Digital
2. Mains power adapter
3. External cellular antenna (option)
4a. Tx4 alarm button/pendant (region specific)
4b. MyAmie pendant (region specific)
Also included in the box:
• Wrist strap and holder for Tx4 alarm button/pendant
(region specific)
• Neck cord and holder for Tx4 alarm button/pendant
(region specific)
• MyAmie neck cord (region specific)
• MyAmie wrist strap (region specific)
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3.2. Front/top view
11
10
97
21
564
8
3
1. Yellow Extra button
2. Green Cancel button
3. Red Alarm button
4. Green LED indicator
5. Yellow LED indicator
6. Red LED indicator
7. NFC
8. Back cover
9. Microphone
10. IR receiver
11. Speaker
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3.3. Rear-view
67 8 9
2
3
1
4
5
1. On/Off (I/0) switch
2. Antenna connector
3. Ethernet/network connector
(RJ45 port)
4. Power connector 12V (RJ11 port)
5. Stub antenna
6. Cable slot
7. Security screw (T10) for battery
slot
8. Battery slot
9. SIM card holder inside battery
slot
10. 2x USB 2.0 ports
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3.4. Button functions
23 1
1. Red Alarm button
2. Green Cancel button
3. Yellow Extra button
Mode Button Function
Standby
Press the red Alarm button Activate alarm/make alarm call
Press the green Cancel button Cancel alarm
Cancel call back
Cancel At Source
Cancel system warning announcement
Press and hold the green Cancel button for 3 secondsa. Toggle Home/Away modeb.
Press and hold the green Cancel button for 10 seconds Cancel all alarms and events in the distribution queue
Press the yellow Extra button. Defers inactivity alarm and resets the basic inactivity tim-
er (BIA)b.
Press and hold the yellow Extra button for 3 secondsc. Connect to DMP (including configuration and firmware
update)
Press and hold the green Cancel button then press the
red Alarm button twice
Toggle Presence/Ready modeb.
Press and hold the green Cancel button then press and
hold the red Alarm button for 5 seconds
Send a manual test alarm
Press and hold the green Cancel button then press and
hold the red Alarm button for 10 seconds
Connect to DMP (including configuration and firmware
update) - alternative method
Press and hold the green Cancel button, then press and
hold the red Alarm button and the yellow Extra button
for 3 secs.
Enable programming mode
Call back Press the red Alarm button Answer incoming callb.
Press the green Cancel button Cancel call back
End ongoing call
Presence/Ready b. Hold down the green Cancel button and press the red
Alarm button twice.
Toggle Presence/Ready
Home/Away b. Press and hold the green Cancel button for 3 secondsa. Toggle Home/Away mode
Basic Inactivity Moni-
toring (BIA) b.
Press the yellow Extra button Defers the inactivity alarm and resets the inactivity timer.
Press and hold the green Cancel button then press the
yellow Extra button
BIA timeout, temporarily disables BIA
Press the yellow Extra button Cancel BIA timeout/ resume BIA
Cancel At Source (CAS)
b. Press the green Cancel button Cancel alarm at source
Assistance (in Presence
mode) b. Press red Alarm button Call for assistance (for caregivers)
a.This function can be reassigned to the yellow Extra button by your supplier. Contact your supplier if you have any questions.
b.Feature must be enabled.
c.This function can be reassigned to the green Cancel button by your supplier. Contact your supplier if you have any questions
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3.5. Button LEDs
23 1
1. Red Alarm button
2. Green Cancel button
3. Yellow Extra button
Indication Status
Red Alarm button LED on Standby mode
Red Alarm button LED flashing (0.5s on/4.5s off) Standby mode on backup battery
Red Alarm button LED flashing (0.5s on/0.5s off) Connection attempt
Red Alarm button LED flashing (1s on/1s off) Pausing between connection attempts
Red Alarm button LED flashing (0.5s on/4.5s off) No remaining connection attempts
Green Cancel button LED ona. Away mode
Green Cancel button LED flashing, (0.5 s on/ 4.5 s off)a. Away mode on backup battery
Yellow Extra button LED flashing (0.5 s on/14.5 s off) Idle, waiting to restart Basic inactivity monitoring
Yellow Extra button LED flashing (0.5 s on/9.5 s off) Basic inactivity monitoring active
Yellow Extra button LED flashing (0.5 s on/ 0.5 s off) Sending basic inactivity alarm
a.This function can be reassigned to the yellow Extra button by your supplier. Contact your supplier if you have any questions.
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3.6. LED indicators
23 1
1. Red LED indicator
2. Yellow LED indicator
3. Green LED indicator
Indication Status
Green LED on Standby mode
Green LED flashing, (0.5 s on/ 4.5 s off) Standby mode on backup battery
Green LED flashing (0.5 s on/ 0.5 s off) Connection attempt
Green LED flashing (1 s on/1 s off) Pausing between connection attempts
Green LED flashing (0.5 s on/ 4.5 s off) No remaining connection attempts
Green LED rapid flashing Cellular modem initialization
Yellow LED on Presence mode
Yellow LED flashing (0.5 s on/ 2 s off) Presence mode on backup battery
Yellow LED flashing (2 s on/ 2s off) Cancel At Source mode
Yellow LED flashing (0.5 s on/ 4.5 s off) Cancel At Source mode on backup battery.
Yellow LED flashing (0.5 s on/ 0.5 s off) Connection attempt to DMP
Yellow LED flashing (1 s on/ 1 s off) Pausing between connection attempts to DMP
Yellow LED rapid flashing Media processor starting up
Red LED on The microphone is turned on
System warning indications a./b. Status
Red LED flashing x1 Ethernet failure
Red LED flashing x2 Mains power failure
Red LED flashing x3 Backup battery low
Red LED flashing x4 Cellular modem failure
Red LED flashing x5 Radio failure/interference
a.Feature must be enabled.
b.Note that if several error conditions are present they are presented sequentially with a 2 second pause between indications. For example, two
consecutive flashes followed by a pause and three consecutive flashes indicates that there is a mains failure and that the battery is low
3.7. System warning announcements
20