Tunstall MXD User manual

Tunstall Americas Customer Care: 1-877-266-0733
MXD
Medical Alert System
USER MANUAL

What’s in the Box
Base Console
Personal Help Button
Quick Start Guide
Installation Steps
Range Test & System Test
Calling for Help
MXD Features
Help and Advice
Frequently Asked Questions
Removing and Returning the System
Troubleshooting – Use of Status Lights
Troubleshooting – Use of MXD Spoken Messages
Notifications
3
4
5
6
7
9
10
11
13
14
15
16
17
20
TABLE OF CONTENTS
2

What’s in the box?
Box Contents
* PHB also available as a wristband accessory.
1 1
1MXD Medical Alert System base console with
phone cord.
Personal Help Button
(PHB) or MyActive Fall
Detector.
Quick Install Guide and
User’s Manual.
3
Tunstall Americas Customer Care: 1-877-266-0733
MXD
Medical Alert System
USER MANUAL

Base Console Front View
Power Transformer
and Cord
(not removable from
base unit)
Microphone
Base Console
Help Button
Speaker
Status Light
Power Cord
(not removable
from base unit)
WALL (large) Jack
Insert large end of
the MXD telephone
cord here
PHONE (small) Jack
Insert your handset’s
telephone cord plug here
Test/Learn
(T/L) Button
(for service provider
use only)
RESET Button
Base Console Back View
4

Personal Help Button (PHB)
* Optional
MyActive Fall Detector*
Indicator
Light
Indicator
Light
Push Button
Push Button
Wrist Strap Model PHB*
Indicator
Light Push Button
Pendant Model PHB


Quick Start Guide
Do’s
Don’ts
Do: Keep the base console connected to the AC power at all times.
Do: Contact Customer Care (1-877-266-0733 toll free) as soon
as the red LED light on your help activator indicates a low
battery or if you lose your help button/activator.
Do: Regularly test the base console and help activator to
familiarize yourself with the service and ensure you are
comfortable communicating with monitoring center personnel.
Don’t: Expose the base console to water or other liquids.
Don’t: Connect cables other than those supplied with the unit.
Don’t: Connect the base console to an outlet with an on/off switch.
Don’t: Place your base console next to something that makes a lot
of noise, such as next to a television, radio, washing machine, or
dishwasher.
Don’t: Put your base console right next to your stove or close to any
other heat source.
Don’t: Set the base console in a place where it will get damp, such
as a bathroom, or near house plants that are sprayed at any time.
Don’t: Place the base console very close to any large metal objects,
such as microwave ovens or refrigerators, as large pieces of metal
may stop the signals from the help activator from reaching the
home console.
Don’t: Place your base console closer than four feet from
something that may emit electromagnetic interference, such as
a cordless telephone, CD or video player, or personal computer, as
this may inhibit longer range coverage.
Don’t: Relocate the base console after installation without
repeating the installation test process to check for continued
satisfactory operation.
6

1. Plug the MXD power cube
into an AC power outlet that
is not controlled by a light
switch. (Figure 1)
2. Plug your telephone handset
cord into the jack on the
back of the MXD unit marked
“PHONE”.
3. Find the telephone cord that
was shipped with your MXD
unit, with a larger modular
plug on one end and a
smaller modular plug
on the other end. Plug
the smaller end into the
phone jack on the wall,
and the larger end into
the jack on the back
of the MXD marked
“WALL”.
4. Plug the power
transformer into an AC
outlet. Verify that the
outlet is not controlled
by a light switch.
Installation Steps
7
Figure 1: MXD Setup
Figure 2: Status Indicator Location
5. The MXD unit will automatically turn on and announce, “System
Ready.” The small “status” light on the lower left edge of the unit’s large
“Help” button will show a steady green light. This indicates that the
unit is connected properly to the telephone circuit and AC power. If the
telephone is connected improperly, the unit will announce, “Please Check

Please contact your service provider if the MXD does not connect.
Telephone Connections.” Please see page 16 for information
on the status light combinations that will display if the unit is
not connected properly to the telephone system and electrical
power and for troubleshooting instructions.
6. Test the range of the PHB to make sure it works throughout the
home and yard. See Testing the PHB (Range Test), on page 9.
7. Initiate your first call to the Response Center by pressing the
PHB or the HELP button.
Installation Steps Cont.
8

Testing the PHB (Range Test)
Testing the MXD unit
1. Locate the T/L button on the back of the MXD and press one time (Figure
1).
2. The MXD will announce “Range Test Mode.”
3. Immediately activate the PHB by pressing and holding down the button.
A green light will illuminate on the PHB and a steady tone will sound
from the MXD, as long as it is detecting the PHB.
4. While activating the PHB, walk around all areas of the home and yard.
Listen for gaps in the tone. Gaps indicate “dead zones” where the PHB is
not detected. If “dead zones” are detected, try relocating the MXD and/
or contact your service provider.
5. To finish the Range Test, stop pressing the PHB. After the tone stops,
press the black RESET button on the back of the MXD (Figure 1). The unit
will announce the “System Ready.”
Note: The manufacturer recommends that the
MXD be tested at least every 30 days. Emergency
Response Center Operators are available 24 hours a
day to help.
1. Push the button on your activator and wait for
the Emergency Response Center Operator to
speak to you through the MXD.
2. When the Emergency Response Center
Operator answers, simply inform him/her that
you are doing a test.
9

Calling For Help
Simply press the button on your Personal Help Button (PHB) or
MyActive Fall Detector to activate your MXD unit at any time. You can
also press the large HELP button on top of the base console.
Once the help signal is initiated, the base console will announce
“Calling for help”. This phrase will be repeated every 15 seconds until
the call is connected with the Response Center. Shortly after connecting
with the Response Center an Operator will attempt to communicate
with you through the system’s two-way voice base console to ascertain
the nature of the call and provide appropriate assistance.
Figure 4
Figure 3
Figure 5
10
HELP

MXD Features
Continued on next page
Microphone and Speaker
The microphone in your MXD unit is sensitive enough to hear voice
communication around corners and in other rooms of your home.
You do not need to be in the same room with the MXD unit for the
response center to hear you.
Two-Way Voice Communications
After connecting to the response center, your MXD unit acts
like a speakerphone. This allows for convenient two-way voice
communication between you and the response center operator.
Control Buttons
The Reset and Test Learn (T/L) buttons are placed on the back of the
MXD. These two buttons and the base unit HELP button on the top of
the unit are used by authorized individuals to conduct range tests, turn
off the MXD, and program the MXD to recognize personal help buttons
(PHBs).
Waterproof Personal Help Button (PHB)
Your PHB may be worn as a necklace or a bracelet. Both styles are
waterproof and should be worn in the bathtub and shower. Your PHB
uses an indicator light to display the status of its internal battery.
While your PHB is being pushed, a green light will indicate that the
internal battery is good. A red light indicates that the internal battery
may be weak – please notify your service provider.
Fall Detector – optional
MyActive fall Detector may be used as an option to the standard PHB.
In addition to standard Help button functionality, the Fall Detector has
the ability to automatically detect falls and signal the ERC*. The Fall
Detector is waterproof and should be worn in the bathtub and shower.
Your Fall Detector uses an indicator light to display the status of its
11
*Fall detection feature may not detect 100% of falls. If able, users
should always press their help button when they need help.

internal battery. While your Fall Detector is being pushed, a green light
will indicate that the internal battery is good. A red light indicates that
the internal battery may be weak – please notify your service provider.
Personal Help Button Performance
The MXD unit is equipped with a sophisticated receiver that is
carefully matched to the PHB. The MXD unit can receive signals from
the Personal Help Button when it is up to 600 feet away from the base
unit.
Battery Monitoring
Your MXD unit is equipped with an internal rechargeable battery. The
battery provides constant power to your MXD unit for up to 60 hours
if power is lost. The MXD constantly monitors its battery condition
when the unit is being powered by its battery.
Automatic Testing
Your MXD unit is programmed to do a silent self-test every 28 days.
Manual Testing
It is recommended that you test your unit monthly by pushing your
PHB or MyActive Fall Detector. We want you to be familiar and
comfortable with your MXD and the response center.
Additional PHBs
Your MXD unit can be programmed to respond to multiple PHBs. If
you require multiple PHBs, please consult your service provider.
Audible Alarm
Your MXD unit has an audible alarm that will announce ‘Calling for
help” when activated by pressing your PHB, MyActive Fall Detector, or
HELP button on the base console.
MXD Features
12

Help and advice
False alarms
If you accidentally activate a help call, please do not
worry as your monitoring center is always happy to hear
from you and raising of the alarm acts as a useful test of
your home console.
Cleaning
Dust the home console with a soft cloth moistened with
a gentle detergent if required. Ensure that no moisture
goes through the speaker grill. Do not spray cleaners
directly on the MXD base console. Extensive moisture
can cause damage to the MXD system.
The help activator can also be cleaned in the same
manner.
Moisture
Do not position your home console where it may come
into contact with water or moisture. The Help activator
is waterproof up to 3 feet water depth (IP67 standard).
It can be worn in the shower or bath however, it should
not be submerged for more than 30 minutes.
Battery information
Please contact Customer Care if the battery needs to
be replaced. Do not open the battery compartment or
attempt to replace the battery in either the base console
or Help activator.
13

Frequently Asked Questions
Will my MXD unit affect
my telephone?
Your MXD will not affect your
telephone except when the system
has been activated by an alarm
signal. The MXD will attempt or
will disconnect any call in progress
and take control of the phone line.
The MXD will release the phone line
for regular use after the alarm call
has been completed.
What if I am outside and you
can’t hear me?
An ERC Operator will attempt to
contact you over the MXD. If you
do not respond, the Operator will
then follow your response center’s
procedures, such as calling your
home telephone, your cell phone,
listed responders in the order you
have provided, or calling your local
emergency services.
Is my Personal Help Button (PHB)
waterproof?
Yes. Your PHB is waterproof and
we encourage you to wear it in the
bathtub or shower.
If I press my Help button but
the system is unable to complete
the call (telephone line or other
issues) what happens?
The system will attempt to
complete the call a total of
20 times over the course of
approximately 1 hour. If the
system is still unable to complete
the call after this time, the
system will end the call sequence.
You would need to re-initiate the
call by pressing your Help button.
If I will be away for an extended
period of time or moving, can I
take the MXD with me?
The MXD is not a mobile Medical
Alert. Providing proper emergency
response is predicated on having
a current and accurate home
location. Do not attempt to
remove or relocate the system. If
you will be away for an extended
period of time or moving, please
notify your service provider at
least two weeks beforehand.
14

Turning off the MXD
Removing and
Returning Your System
If services need to be discontinued, please inform your
service provider or Customer Care (1-877-266-0733). Advise
them of the reason for discontinuation of service and request
removal and return instructions.
Note: The MXD automatically turns on when it is connected to AC
power. When the MXD is removed from service and/or relocated, it is
very important to turn it off to preserve the battery and to keep the unit
from initiating any inadvertent alarms while in transit.
1. Unplug the MXD from the AC outlet.
2. After the Status light begins to flash, press the T/L button on the
back of the MXD three times (Figure 6).
3. The base unit will speak “Hold HELP to turn off.” Press and hold the
large HELP button on top of the base unit until the Status light
stops blinking.
4. Remove the phone line from the telephone jack on the wall. If a
phone is connected to the base console, unplug it and connect it to
the telephone jack on the wall.
Figure 6: Test/Learn
(T/L) Button
15

Troubleshooting – Use of Status Lights
The MXD speaks the system status each time the RESET button is pressed.
The Status light displays the following light signals when operating:
Behavior Description
Steady Green Unit is properly connected
Steady Red Unit is currently trying to call the response center
Short Green Flash AC power not available, unit is running on battery
Short Red Flash Not connected to an operating telephone line
Short Orange Flash Is on backup battery and is not connected
Behavior Description
Steady Green Base unit is receiving signal from the PHB
Steady Red Base unit is NOT receiving signal from PHB
When the MXD is in “Range Test” mode, the Status light will show:
16
to an operating telephone line

The MXD is programmed to audibly announce status and other
messages during its operation. The following table describes
the meaning of those messages:
Troubleshooting – Use of
MXD Spoken Messages
Please wait an
operator will be
with you shortly
The call has been received
by the response center
and will be routed to an
Operator.
Wait for an ERC Operator
to answer. Do not press
your PHB again or
attempt to disconnect the
call.
Call
disconnected
The call did not go
through. This may happen
for several reasons, such
as a weak cell signal,
busy cell circuits, or other
reasons.
The unit should
automatically try to call
again in about 20 seconds
after this message has
been spoken. The user
may also press the PHB
again to initiate a new
alarm call without delay.
Calling for Help
(repeated every 15
seconds until the call is
connected to the ERC)
The base unit has received
an alarm signal and is
starting its process of
calling the response
center.
Wait for the call to be
connected to an ERC
Operator. Do not press
your PHB again or attempt
to disconnect the call.
Spoken Message Meaning Suggested Action
17
Dialing The MXD is dialing the
ERC.
Wait for the call to be
connected to an ERC
Operator. Do not press
your PHB again or attempt
to disconnect the call.
Connecting The call has reached the
ERC.
None required. Do not
press your PHB again or
attempt to disconnect
the call.

Monitor Mode
The unit is in a special
mode that allows a trained
technician to listen to the
signals transmitted to the
network and response
center.
For provider use only.
Press the RESET button to
exit this Mode.
Spoken Message Meaning Suggested Action
18
Factory test
mode
The T/L button has been
pressed with the RESET
button pushed at the
same time, placing the
unit in Factory Test Mode.
Press the RESET button to
restore the unit to normal
operation.
Hold HELP to
turn off
The MXD base unit is ready
to be turned off.
Push the HELP button on
top of the base unit to
complete the power-down
sequence. If you do not wish
to power-down the unit,
press the RESET button.
Please Service Unit The MXD has been
disabled by the
response center or has
malfunctioned.
The unit needs
replacement. Contact
technical Support or your
service provider.
Program Medication
Dispenser
The unit is ready to be
programmed to accept
signals from a medication
dispenser.
Press the RESET button
to exit this mode. This
feature will not be used.
Please check power
connection
The base unit is
unplugged from the wall
or the AC power circuit is
not energized.
Verify the power block
is plugged into a live AC
outlet that is not controlled
by a light switch.
Programming mode The unit is in an advanced
mode for programming.
For provider use only. Press
the RESET button to exit
this mode.
Program CO
Detector
The unit is ready to be
programmed to accept
signals from a carbon
monoxide detector.
Press the RESET button
to exit this mode. This
feature will not be used.

Spoken Message Meaning Suggested Action
Program Personal
Help Buttons
The T/L button has been
pressed once, followed by
the base unit HELP button
one time. The unit is now
ready to be programmed
to recognize a new
Personal Help Button.
For provider use only.
Press RESET to exit this
mode.
Program Personal
Help Button Group
The unit is ready to learn
a PHB code into a PHB
group other than Group 1.
For provider use only.
Press RESET to exit this
mode.
19
Range Test Mode The T/L button has been
pressed once, placing the
unit in Range Test Mode.
Service mode The unit is in a special
mode for programming.
This mode is for provider
use only. Press RESET to
exit this mode.
Walk around and press
the PHB to conduct a
range test.
Program Smoke
Detector
The unit is ready to learn
the code for a smoke
detector.
For provider use only.
Press RESET to exit this
mode.
Program Supervised
Device
The unit is ready to learn
the code for a supervised
device.
For provider use only. Press
RESET to exit this mode.
System ready The system is in normal
operation and ready to
process alarm signals.
None required.

20
Notifications
Your MXD has been registered with the U.S. Federal Communications
Commission (FCC), in accordance with Part 15 and Part 68.
The FCC requires that you connect your MXD to the nationwide
telephone network through a modular telephone jack (USOC RJ11C,
RJ11W, RJ14 or RJ31X). This equipment may not be used with
coin telephone lines or party lines. Contact the state public utility
commission, public service commission or corporation commission for
more information.
Notification to the Telephone Company:
Upon request of your local telephone company, you are required to
provide them with the following information:
1. The “Line” to which you will connect your MXD (that is, your phone
number); and
2. The MXD’s FCC Registration Number and Ringer Equivalence
Number (REN). Those numbers are on the bottom of your MXD. The
REN is used to determine how many devices may be connected to a
telephone line.
Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most, but not all, areas, the
sum of RENs should not exceed five (5.0). To be certain of the number
of devices that may be connected to a line, as determined by the total
RENs, contact your telephone company. For products approved after
July 23, 2001, the REN for this product is part of the product identifier
that has the format US: AAAEQ##TXXXX. The digits represented by ##
are the REN without a decimal point (E.G., 03 is a REN of 0.3).
Repair information:
If trouble is experienced with this equipment (MXD medical
alert system), please contact your provider for warranty or repair
information. If the equipment is causing harm to the telephone
network, the telephone company may request that you disconnect the
equipment until the problem is solved.