Tunstall MXD User manual

Tunstall Americas Customer Care: 1-877-266-0733
MXD
Medical Alert System
USER MANUAL

What’s in the Box
Base Console
Personal Help Button
Quick Start Guide
Installation Steps
Range Test & System Test
Calling for Help
MXD Features
Help and Advice
Frequently Asked Questions
Removing and Returning the System
Troubleshooting – Use of Status Lights
Troubleshooting – Use of MXD Spoken Messages
Notifications
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9
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13
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TABLE OF CONTENTS
2

What’s in the box?
Box Contents
* PHB also available as a wristband accessory.
1 1
1MXD Medical Alert System base console with
phone cord.
Personal Help Button
(PHB) or MyActive Fall
Detector.
Quick Install Guide and
User’s Manual.
3
Tunstall Americas Customer Care: 1-877-266-0733
MXD
Medical Alert System
USER MANUAL

Base Console Front View
Power Transformer
and Cord
(not removable from
base unit)
Microphone
Base Console
Help Button
Speaker
Status Light
Power Cord
(not removable
from base unit)
WALL (large) Jack
Insert large end of
the MXD telephone
cord here
PHONE (small) Jack
Insert your handset’s
telephone cord plug here
Test/Learn
(T/L) Button
(for service provider
use only)
RESET Button
Base Console Back View
4

Personal Help Button (PHB)
* Optional
MyActive Fall Detector*
Indicator
Light
Indicator
Light
Push Button
Push Button
Wrist Strap Model PHB*
Indicator
Light Push Button
Pendant Model PHB


Quick Start Guide
Do’s
Don’ts
Do: Keep the base console connected to the AC power at all times.
Do: Contact Customer Care (1-877-266-0733 toll free) as soon
as the red LED light on your help activator indicates a low
battery or if you lose your help button/activator.
Do: Regularly test the base console and help activator to
familiarize yourself with the service and ensure you are
comfortable communicating with monitoring center personnel.
Don’t: Expose the base console to water or other liquids.
Don’t: Connect cables other than those supplied with the unit.
Don’t: Connect the base console to an outlet with an on/off switch.
Don’t: Place your base console next to something that makes a lot
of noise, such as next to a television, radio, washing machine, or
dishwasher.
Don’t: Put your base console right next to your stove or close to any
other heat source.
Don’t: Set the base console in a place where it will get damp, such
as a bathroom, or near house plants that are sprayed at any time.
Don’t: Place the base console very close to any large metal objects,
such as microwave ovens or refrigerators, as large pieces of metal
may stop the signals from the help activator from reaching the
home console.
Don’t: Place your base console closer than four feet from
something that may emit electromagnetic interference, such as
a cordless telephone, CD or video player, or personal computer, as
this may inhibit longer range coverage.
Don’t: Relocate the base console after installation without
repeating the installation test process to check for continued
satisfactory operation.
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1. Plug the MXD power cube
into an AC power outlet that
is not controlled by a light
switch. (Figure 1)
2. Plug your telephone handset
cord into the jack on the
back of the MXD unit marked
“PHONE”.
3. Find the telephone cord that
was shipped with your MXD
unit, with a larger modular
plug on one end and a
smaller modular plug
on the other end. Plug
the smaller end into the
phone jack on the wall,
and the larger end into
the jack on the back
of the MXD marked
“WALL”.
4. Plug the power
transformer into an AC
outlet. Verify that the
outlet is not controlled
by a light switch.
Installation Steps
7
Figure 1: MXD Setup
Figure 2: Status Indicator Location
5. The MXD unit will automatically turn on and announce, “System
Ready.” The small “status” light on the lower left edge of the unit’s large
“Help” button will show a steady green light. This indicates that the
unit is connected properly to the telephone circuit and AC power. If the
telephone is connected improperly, the unit will announce, “Please Check

Please contact your service provider if the MXD does not connect.
Telephone Connections.” Please see page 16 for information
on the status light combinations that will display if the unit is
not connected properly to the telephone system and electrical
power and for troubleshooting instructions.
6. Test the range of the PHB to make sure it works throughout the
home and yard. See Testing the PHB (Range Test), on page 9.
7. Initiate your first call to the Response Center by pressing the
PHB or the HELP button.
Installation Steps Cont.
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Testing the PHB (Range Test)
Testing the MXD unit
1. Locate the T/L button on the back of the MXD and press one time (Figure
1).
2. The MXD will announce “Range Test Mode.”
3. Immediately activate the PHB by pressing and holding down the button.
A green light will illuminate on the PHB and a steady tone will sound
from the MXD, as long as it is detecting the PHB.
4. While activating the PHB, walk around all areas of the home and yard.
Listen for gaps in the tone. Gaps indicate “dead zones” where the PHB is
not detected. If “dead zones” are detected, try relocating the MXD and/
or contact your service provider.
5. To finish the Range Test, stop pressing the PHB. After the tone stops,
press the black RESET button on the back of the MXD (Figure 1). The unit
will announce the “System Ready.”
Note: The manufacturer recommends that the
MXD be tested at least every 30 days. Emergency
Response Center Operators are available 24 hours a
day to help.
1. Push the button on your activator and wait for
the Emergency Response Center Operator to
speak to you through the MXD.
2. When the Emergency Response Center
Operator answers, simply inform him/her that
you are doing a test.
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Calling For Help
Simply press the button on your Personal Help Button (PHB) or
MyActive Fall Detector to activate your MXD unit at any time. You can
also press the large HELP button on top of the base console.
Once the help signal is initiated, the base console will announce
“Calling for help”. This phrase will be repeated every 15 seconds until
the call is connected with the Response Center. Shortly after connecting
with the Response Center an Operator will attempt to communicate
with you through the system’s two-way voice base console to ascertain
the nature of the call and provide appropriate assistance.
Figure 4
Figure 3
Figure 5
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HELP