TV One CORIOview User manual

Firmware versionM409and above
PDF-MWP-DYN-V1.20
Oct 2019
CORIOview™ Multi-window Processor
Dynamic mode
CORIOgrapher™V2.9 and above
User Guide V1.20

In this guide
Welcome 1
Quick start 3
Get to know your products 9
About your CORIOview™ 9
Using the buttons of the front panel 10
About modules 13
Input modules 13
Output modules 14
Adapters 14
About your Streaming media and 4K playback input module 14
Streaming media and 4K playback input module - quick start guide 15
Hardware recommendations 20
Set it up 22
Planning and installing hardware 23
Planning your installation 23
Installing hardware 23
Setting up a CORIOview™ in CORIOgrapher™ 25
CORIOgrapher™ system requirements 25
About CORIOgrapher™ 26
Getting started with CORIOgrapher™ 26
To connect to your CORIOview and get its configuration 26
To log in with secure mode 27
To create a configuration offline 27
To send a configuration to your CORIOview 28
The dashboard 29
Enabling secure mode 30
Setting up a second display 31
Setting an output resolution for your display 31
Testing your installation 32
Settings 33
Device settings 34
Naming your CORIOview™ 34
Resetting your CORIOview™ to factory default settings 34
Backing up and restoring your settings 35
Backing up your settings on your CORIOview 35
Restoring your settings from your CORIOview 35
Backing up your settings to a file on your computer 35
Restoring or copying settings from a file on your computer 36

Problems sharing settings between CORIOview units 36
Changing the mode of your CORIOview™ 37
I don't know which mode I'm using 37
Which mode do Iwant? 37
User settings 38
Creating and editing users 38
What are user roles? 38
Why set a timeout time? 38
Changing other users' passwords 39
Changing your own password 39
Network settings 39
Configuring network settings for your CORIOview™ 39
Configuring network settings for streaming media 41
About static IP addresses 41
To configure network settings for streaming media 41
Finding the MAC address of your Streaming media and 4K playback input module 42
Playlist settings 42
Renaming playlists and moving playlists between modules 43
Deleting playlists 43
Managing encoders and streams 44
Using your CORIOview™ 46
Start a simple meeting 46
Selecting and customizing window layout 47
About the lobby 47
About preset window layouts 47
About active presenters 47
Using the lobby 48
Selecting a preset window layout 48
Customizing preset window layouts 49
Restoring presets to default layouts 49
Choosing an active presenter 49
Viewing and customizing window labels 51
Cutting video to black 52
Playing audio 52
About audio 52
Audio icons on your display 53
Muting all presenters 53
Muting an individual presenter 53
Adjusting the audio input level of a presenter 54
Restoring audio without CORIOgrapher 54
Media and streams 54
Playing media and streams 55

Before you start 57
Adding and editing media streams 57
Adding media items, streams, and playlists to your play queue 59
Playing a multicast stream from an Encoder-100 on multiple CORIOview units 60
Changing the duration of media items 61
Playing streams with low latency 62
Using the playback controls 62
Managing the play queue 63
Saving the play queue 63
Playing the play queue automatically 65
Saving media to internal storage 65
Creating and managing playlists 66
About playlists 66
Creating a new playlist 67
Saving the play queue to a playlist 68
Managing and editing playlists 69
Deleting a playlist 72
Moving playlists between modules 72
Deleting all playlists 72
Duplicating playlists 73
Using the internal drive 74
Replacing all items on the internal drive with all items on the USB drive 74
Removing all items from the internal drive 75
Current location 75
Copying a single item or folder to the internal drive 75
Managing media on the internal drive 75
Playing items from the internal drive 76
Choosing the best resolution for your playlist or play queue 77
Understanding the format of resolution 77
How do I know what resolution my media items are? 77
Creating and editing custom resolutions 79
About custom resolutions 80
Custom resolution options 80
Creating and editing custom resolutions 83
Creating a custom resolution from a video standard 84
Copying and editing a standard resolution 86
Deleting a custom resolution 86
Adding and managing custom EDID files 86
Before you start 86
Adding a saved EDIDfile 87
Removing EDIDfiles 87
Troubleshoot it 88

Checking and updating the CORIOview™ firmware 89
Checking your firmware version and downloading new firmware 89
Updating the firmware 90
I can't see my CORIOview™ in the Discovered Devices list 91
I can't log in securely to CORIOgrapher™ 93
The picture keeps coming and going on my CORIOview™ 95
My Streaming media and 4K playback input module keeps overheating 96
The video signal from my Encoder-100 is delayed 97
I can't hear any audio 99
I can't update the firmware of my Streaming media and 4K playback input module 100
General troubleshooting checklist 102
Returning a product for repair 102
What are the minimum requirements for running CORIOgrapher? 103
What's the password for my CORIOview™? 103
Can I use HDMI extenders with CORIOview™ output modules? 103
Where can I put Streaming media and 4K playback input modules? 103
How large is the internal storage on a Streaming media and 4K playback input module? 103
How do I find the MAC address of my Streaming media and 4K playback input module? 104
How fast is my connection to the Streaming media and 4K playback input module? 104
Which media formats can I add to a play queue? 104
Can I save my play queue? 104
How do I mute audio? 104
More 105
What's new in CORIOgrapher™ V2.9 for CORIOview™ 105
Regulatory compliance for CORIOview™ and all modules 105
Contact us 106

Welcome
Welcome to tvONE Help, the place to get help with your:
nCORIOview™
nCORIOgrapher™
nCORIOdiscover
nDynamic mode
Get more help
You can read more online. To open the online help, select in CORIOgrapher, or visit help.tvone.com/products/mwp-
series/corioview/dynamic.
Meet CORIOview
Thanks for buying this CORIOview multi-window processor. CORIOview works with CORIOgrapher software to
support your needs with an easy-to-use interface and front panel buttons.
CORIOview now runs in two modes. This Quick Start Guide covers setting up your CORIOview in either mode.
About modes:
nClassic mode
Classic mode gives you more control over features like audio, transitions, borders, and rotating your output.
You can more fully customize your layout, choose your output resolution, and even rotate your displays into
portrait mode. Use classic mode for more sophisticated activities, such as broadcast management and
medical applications.
If you’ve had a CORIOview for a while running a firmware version below 409, you’re already using classic
mode.
nDynamic mode
Dynamic mode automates more of the features of your CORIOview. It has a simplified interface, automatic
layouts, and is easier to use, even if you’re not very experienced. As a result, dynamic mode is better for
activities like running meetings and lectures, and security monitoring.
Dual mode multi-processor
Manage meetings with ease
Stay sharp in security settings
Keep on top in your control room
4K Processor with pixel-perfect scaling
Crystal-clear images with 4K output
Window labeling
Auto-layout function shows only what you need
Intuitive front panel
Wide range of inputs, including DVI, SDI, HDBaseT, 4K, and streaming media
Up-down-cross conversion
Embedded and S/PDIF audio outputs
Audio embedding and de-embedding
Clone your output to a second display
Supports secure communication
Multiple control methods using CORIOgrapher, API, or Crestron/AMX controllers
RESTful API
Ultra-compact, ½ RU size with up to eight inputs
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Meet CORIOgrapher
CORIOgrapher V2.9 is packed with features to help you create and manage your visual space.
Intuitive software interface
Add custom window labels
Choose which presenters appear in which windows
Mute and unmute audio and video
Manage streaming media
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Quick start
This Quick Start Guide gives you an overview of the steps involved in setting up your CORIOview™ hardware and
CORIOgrapher™ software.
1. Install your hardware.
a. Connect your display or displays to your output module.
Connect a source to each port of your input modules. If you intend to use classic mode, we recommend
you label your cables 1 up to 8. If you intend to use dynamic mode, we recommend you label your cables A
up to H, from left to right.
Connect the LAN port of the CPU module to your network.
Video tearing
Using a mixture of frame rates and/or resolutions can cause video tearing. For best results, make sure your display
and sources use the same frame rate.
b. OPTIONAL: Connect a digital audio device to the S/PDIF audio output.
c. Power on your CORIOview.
Read more about installing hardware on page 23.
2. Check your display looks correct for each source.
Press PRESET, and then select the highest number button that is lit. For example, if buttons 1-4 are dimly lit,
press button 4.
Make sure your sources are playing, check that each picture looks correct.
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Not the source you were expecting
Blue screen
Display keeps dropping signal
No image
Possible causes:
nSource connected incorrectly
nInput ports named incorrectly
nSource not playing
nSource resolution not supported
nDisplay does not support HDCP
nSource does not support the required number of
HDCP keys
nPoor quality or damaged cables
Sources and display connected correctly
3. Optional: test the audio from each source.
a. Press AUDIO, then press button 1 and check you can hear your source.
b. If you can hear your source, repeat this step for buttons 2-8.
c. If you can't hear your source, check it's not muted, at the source device or in CORIOgrapher.
Read more about controlling audio with CORIOgrapher in tvONE Help. In CORIOgrapher, select and search, or ask a
question.
4. Install CORIOdiscover and CORIOgrapher.
Download the latest version of CORIOdiscover and CORIOgrapher from tvone.com/softwares.
5. Open CORIOgrapher and select your CORIOview.
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Enter your username and password to log in, and select Read to load your configuration.
nThe first time you log in, make sure the Secure option is cleared.
nThe default username is admin, and the default password is adminpw.
Read about what to do if you can't find your CORIOview in the list on page 1.
If you aren't connected to a CORIOview, you can create an offline configuration for your device.
The media player of the Streaming media and 4K playback input module is not available when you work in an offline
configuration.
Read more about your first steps with CORIOgrapher on page 1.
6. Choose your operating mode.
You can use your CORIOview in two modes. Classic mode gives you more control. Dynamic mode has a
simplified interface, and some functions are automated. Classic mode is better for more sophisticated
activities like broadcast management and medical applications, dynamic mode is better for running meetings
and lectures, and for security monitoring.
You can change the operating mode later.
Read about changing your operating mode on page 37.
If you selected classic mode, continue on page 6.
If you selected dynamic mode, continue on page 7.
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