Uniden UIP312 User manual

User Guide V 1.6
(S/W v1.2.8, Bootrom v3.1.2)
UIP312 CENTREX IP TELEPHONE

Revision History
• No changeT, Ryu07/22/031.6
•Change the Incoming Call log [9.2.2]T, Ryu04/01/031.5
DESCRIPTIONRESP.ENGR.DATEVersion
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Table of Contents
1. Safety Information ……………………………………………………………………………….……
2. Introduction …………………………………………………………….. …………………………….
3. Package Contents …………………………………………………………………………………….
4. Phone Description ……………………………………………………………………..……………..
5. How the Keys Work ………………………………………………………………………..….………
6. Quick Installation ……………………………………………………………………………………..
6.1 Installing the Phone ……………………………………………………………………
6.2 How to Use the Headset and Headset Adapter …………………………………….
6.3 Placement of the Phone ……………….………………………………………………
6.4 Using Power Over LAN ………………………………………………………………..
7. How to Use the Multi-Line Features ……………………………………………………………….
7.1 Description ……………………………………………………………………………..
7.2 Idle State ………………………………………………………………………………..
7.3 Making a Call …………………………………………………………………………...
7.4 Receiving a Call ………………………………………………………………………..
7.5 Disconnecting a call ……………………………………………………………………
8. Phone Operation ……………………………………………………………………………………….
8.1 How to Use the Handset and Speakerphone ………………………………………..
8.2 Adjusting the Handset and Speakerphone Volume ……………………….………..
8.3 Adjusting the Ringer Volume …………………….……………………………….……
8.4 Muting a Call ………………….…………………………………………………….…..
8.5 Redialing the Last Number ………………………………………………………….…
8.6 Holding a Call ……………………………………………………………………………
8.7 Caller ID …………………………………………………………………………..……..
8.8 Call Information ………………………………………………………………………….
8.9 Headset Audio Path ……………………………………………………………………..
8.10 Inputting Characters (Dial Pad) ……………………………………………………….
9. Using the MENU Options ……………………………………………………………………………..
9.1 Menu Structure …………………………………………………………………………..
9.2 Call History ………………………………………………………………………………
9.2.1 Outgoing Calls ……………………………………………………………………
9.2.2 Incoming Calls ……………………………………………………………………
9.3 Speed Dial ………………………………………………………………………………..
9.3.1 How to Set Up Your Speed Dial …………………………………..……………
9.3.2 How to Use Speed Dial .…………………………………………………………
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9.4 Phone Setting …………………………………………………………………………..
9.4.1 VMS Number ……………………………………………………………………
9.4.2 Ring Type ……………………………………………………………………….
9.4.3 Display Name ……………………………………………………………..…….
9.4.4 Phone Function ……………………………………………………..………….
9.4.4.1 Do Not Disturb ………………………………………………………..
9.4.4.2 Disable Redial …………………………………………………………
9.5 System ………………………………………………………………….………………
9.5.1 New Password …………………………………………………………….……
9.5.2 Change Password ……………………………………………………………..
9.5.3 Clear Password …………………………………………………………………
9.5.4 Time ……………………………………………..………………………………
9.5.4.1 AUTO Mode ………………………………………………………….
9.5.4.2 MANUAL Mode ………………………………………………………
9.5.5 Country & SP …………………………………………………………………..
9.5.6 Reboot …………………………………………………………………………..
9.6 Information …………………………………………….….……………………………
9.6.1 Version ……………………………………….………………….…….………..
9.6.2 Network …………………………………………….………………….………..
9.6.3 IP Phone ..….………………………………………..………………………….
10. Using the SETUP menus
10.1 Address Setting ………………………………………………………………………
10.1.1 GK Address ………………………………………..…………………..…….
10.1.2 ALIAS Number ………………………………………………………….……
10.1.3 H235 Password ………………………………………………………………
10.2 Voice ………………………………..………………………………….……………..
10.2.1 Select Codec ………….………………………………………….………..…
10.2.2 Jitter Buffer …………………………………………………..…………..…..
10.3 Priority …………………………………………………………………………………
10.3.1 Signal DiffServ ……………………………………………….……….……..
10.3.2 Voice DiffServ …………………………………………………..…….……..
11. Display Information ………………………………………………………………………………….
12. Troubleshooting Guide ……………………………………………………………………………..
13. Frequently Asked Questions ………………………………………………………………………
14. FCC Statement ……………………………………………………………………………………….
15. Glossary ……………………………………………………………………………………………….
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1. Safety Information
Utmost care and attention has been devoted to quality standards in the manufacture of your new
Phone. Safety is a major factor in the design of every set. But, safety is your responsibility too.
To avoid injury and damage to the phone, please follow these important safety instructions when
installing, using your phone.
1. To reduce the risk of an electrical shock, do not disassemble this phone. There are no user
serviceable parts. Opening or removing covers may expose you to hazardous voltages.
Incorrect reassembly can cause an electrical shock.
2. Never push objects of any kind into this phone’s housing slots since such objects may touch
hazardous voltage points or short out parts that could result in a risk of an electrical shock.
3. Only use Unshielded Twisted Pair (UTP) Category 5 Ethernet cable to connect to this phone’s
RJ-45 ports (Uplink and Downlink).
4. Always use this phone with the required power source. The proper power source required for
this phone is written on the power adaptor you received with this phone. If you are unsure of the
type of power supplied to your premises, consult your local power company before installing
this phone. Use only the adaptor provided.
(Output: DC 18V/ 600mA, (-)---(o---(+))
5. Do not connect or disconnect cables during an electrical storm.
6. Do not connect this phone directly to a standard telephone line. Although the RJ11 connector
for a traditional telephone fits into the RJ-45 ports of this phone, the electrical interfaces are not
compatible and the phone will not work.
7. Do not connect to headset connector any unfloating device, such as PC or amplifier, which may
result ground loop. Use non-amplifier headset only.
8. Disconnect the power to this phone and have it checked by a qualified service personnel if any
of the following occurs:
• the power supply cord or plug is damaged or frayed
• the phone was exposed to water or had liquid spilled on it
• the phone has been dropped or the cabinet has been damage
• after following the User Guide, the phone does not operate properly
Page 1

2. Introduction
This Phone is an advanced phone that allows users to achieve perfect voice communication over
the IP network without using a personal computer. Not only does the Phone support all the
conveniences and functions of a digital key system phone, it also perfectly integrates all the merits
and features of analog and IP phones over the data communication system. As voice signals are
automatically compressed using audio CODECs, they can be transmitted over a low bandwidth
without interference from other data signals. Furthermore, to provide consistent superior voice
quality over varying and congested IP network conditions, the Phone is equipped with advanced
Quality of Service (QoS) technologies such as CODEC negotiation, enhanced jittering technology,
lost packet reconstruction, echo cancellation, and packet delay recovery.
For Technical Support please call 1-800-648-4921.
About This Guide
User’s Guide version 1.6 is applicable to software release 1.2.8, which consists of Bootrom version
3.1.2 and application version 1.2.8. If a Bootrom version other than version 3.1.2 is used with
application version 1.2.8, the phone may not operate properly in some cases.
Page 2

3. Package Contents
The following items are included in your Phone package.
• One phone body
• One Handset Cord
• One DC 18V 600mA Adapter
• One User Guide
• One UTP Cable (2m)
• One Headset Adapter
• One Foot Stand
Foot Stand
Phone Body
Handset Cord Power Adaptor
User Guide UTP Cable
Headset Adapter
Page 3

4. Phone Description
+
-
VOLUME
REDIAL
FLASH
Message Waiting Lamp
SHIFT Key
FLASH Button
REDIAL Button
MUTE Button
Function Keys
(F1~F14)
Speed dial label
Display LCD
Soft Keys
Handset
Arrow Keys
Volume Key
Dial Pad
Speakerphone Button
Moves to upper menu
Moves Up
Moves Down
Moves to previous menu Line Selection LED
Moves to sub menu
Page 4

5. How the Keys Work
MENU Pressing the MENU key display this phone’s MENU items, such as Call History,
Speed Dial, Phone Setting, System, Information, Setup and Exit.
CANCEL Pressing the CANCEL key allows an item selected from the MENU screen to be
exited or canceled
LINE1 Selects Line 1
LINE2 Selects Line 2
½¾The LEFT and RIGHT arrow keys have multiple functions.
( LEFT, RIGHT ) 1. Menu browsing
1) Pressing the LEFT arrow key changes the display to the previous screen.
2) Pressing the RIGHT arrow key changes the display to the next screen for the
item you selected.
2. Editing
1) Pressing the LEFT arrow key deletes your last input.
2) Pressing the RIGHT arrow key moves the cursor to the right. In menu items
such as in Speed dial Name that allow space input, the RIGHT arrow key is also
used as a way to input a space along with the DTMF “0” button.
iÀThe UP and DOWN arrow keys have multiple functions.
( UP , DOWN ) 1. Menu browsing
Pressing the UP or DOWN arrow keys allows you to scroll up or down the
MENU or SETUP screen.
2. Editing
Pressing the UP arrow key is equivalent to pressing the RIGHT arrow key
while pressing the DOWN arrow key is the same as pressing the LEFT
arrow key.
SOFT KEYS (Buttons on both sides of LCD screen) The soft keys have multiple functions.
When the phone displays MENU screen, pressing the soft key
aligned with an item will display the submenu for that item.
The bottom right key is also used as the enter key in the menus where the user can
enter provisioning values.
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VOLUME The VOLUME Keys have multiple functions.
1. Pressing the VOLUME key allows you to control the handset, speakerphone, and
ringer volume. Volume levels are as follows:
Handset: 0 to 6 / Ringer: 0 to 6 / Speakerphone: 0 to 6 / Headset 0 to 6
2. While editing such menu items as Speed dial Name that allow both upper case and
lower case letters, pressing the VOLUME UP key capitalize the current letter.
Pressing the key again changes the letter back to its lower case.
FLASH Pressing the FLASH button allows you to place the current caller on hold and make
another call to complete a three way call. The hook switch does not serve as FLASH
REDIAL Pressing the REDIAL button instructs the phone to automatically dial the
most recently dialed number.
MUTE Pressing the MUTE button prevents the party you are speaking to from
hearing what you say
SPEAKERPHONE Pressing the Speakerphone button allows you to make a call without
using the phone’s handset.
MESSAGE When the Message Waiting Lamp is blinking, the phone is
WAITING LAMP indicating that you have a message.
Note: This lamp functions as a button as well. Throughout this document,
“the Lamp”, “the Message Waiting Lamp”, “the Message Lamp”, “the Voice
Message Lamp”, “VMWI Lamp”, and “the VMS button”, all these terms are
interchangeably used for this button/lamp.
SHIFT Pressing the SHIFT key allows you to access Function keys F8~F14.
FUNCTION KEYS After entering names and numbers in Speed Dial, you can use the
Function keys as Speed Dial keys.
DTMF KEYS Used in dialing as well as when entering alphanumeric characters in menus
(DIAL Pad) for names and numbers such as Speed dial menu.
Page 6

6. Quick Installation
WARNING
The minimum requirements for using UIP312 are network configuration such as DHCP, IP
Address, Net Mask, Gateway, DNS, etc., and GK address and alias configuration.
If above requirements are not satisfied, consult your network administrator.
6.1 Installing the Phone
Unpack all the contents you received with your Phone.
Connect your activated Local Area Network (LAN) cable to the UPLINK port on the back of the
Phone as shown in Figure 1
Connect the power adapter to an AC outlet and connect the jack to the DC-IN-18V on the back
of the Phone (See Note).
If you use this phone with a PC, connect one end of the UTP cable (2m) to the Downlink port
and the other end to your PC’s LAN card. (The Phone has an internal SWITCH HUB in itself.)
(DC-IN-18V)
UPLINK DOWNLINK
Figure 1
Note: Use only the power adapter provided by manufacturer. Some adapters provide too
much voltage and can damage the phone. If the adapter does not provide enough
power, the phone will not operate.
Page 7

6.2 How to Use the Headset and Headset Adapter
Insert the Headset Adapter into the SPK and MIC holes on the left side of the phone
Insert the RJ-11(4-Pin) headset jack from headset into the Headset Adapter.
RJ-11 4P
Speaker MIC
Note: You can use any standard headset since UIP312’s headset pin map conforms to the
standard.
When using RJ-11 Adapter, use a headset with the pin map following the order
[MIC+, Speaker, Speaker, MIC-].
For maximum voice quality when using the headset, the following headsets are
recommended.
----------------------------------------------------------------------------
Plantronics TriStar H81, GN Netcom Headset
----------------------------------------------------------------------------
Page 8

6.3 Placement of the Phone
The phone includes a footstand. When using the phone on a desk, the footstand can be used
to provide optimum view of the display, as shown in Figure 2.
Alternatively, you can mount the phone on the wall using the footstand as a mounting bracket
as shown in Figure 3. In this position, the small tab that is located at the base of ear-piece rest
must be removed, rotated 180 degrees, and reinserted. The tab as shown in Figure 4 will keep
the handset from falling from the phone when the phone is vertically placed.
Tab
Footstand
Figure 2 Figure 3 Figure 4
6.4 Using Power over LAN (POL)
You may use Power Over LAN feature with a power adapter at the same time.
1. If you plug in the adapter first to the phone, and then plug in the POL capable UTP-cable, the
phone will continue to receive power from the adapter. At this point, if you disconnect the adapter
from the phone, the phone will reboot, go through the POL startup procedure and start to use the
POL as its power source.
2. If you plug in the POL capable UTP-cable first to the phone, and then plug in the adapter, the
phone will continue to receive power from the POL cable. At this point, if somehow the POL stops
supplying power to the phone, for instance, when the user disconnects the LAN cable, the power
source of the phone will switch over to the adapter in a seamless manner without rebooting.
Note: UIP312 supports the POL service in the uplink ethernet port only, and does not
support the POL service in the downlink ethernet port.
Page 9

7. How to Use the Multi-Line Features
7.1 Description
The UIP312 is a Multi-Line phone with two distinct numbers for making and receiving calls.
Note: 1. In order to utilize Multi-Line feature of UIP312, both LINE 1 alias and LINE 2 alias
must be registered.
2. A call attempt on a line that is not registered will not do anything but make the
phone beep.
7.2 IDLE State
In the Idle state the UIP312 will display
1) The time and date
2) The Network state( , )
3) The Registration state
4) The DND state ( )
5) The Missed Call state ( if any )
7.2.1 Network state icon
If you see icon on the screen, either UIP312’s network configuration is incorrect or there is a
problem in the network itself. If the problem persists, check the network cable and network
configuration such as Default Gateway. Consult with your network administrator.
7.2.2 Registration state
When UIP312 is registered to the Gatekeeper, you will see the phone’s alias(phone number) on
top of the LCD screen. If you see “Not registered” instead, check the Gatekeeper, alias, and
H235Password settings. Contact your administrator for more info.
Page 10

7.2.3 DND state
If Do Not Disturb function is enabled in “Do Not Disturb” submenu under Phone Function, you
will see icon and you won’t hear the phone ring, and only the Lamp will be lighted for
incoming calls.
7.2.4 Missed Call state
You will see icon when there is an
unanswered incoming call.
nof “[n]” represents number of unanswered
calls.
You can also search the call history for missed
calls.
MENU →Call History →Incoming Calls
7.3 Making a call
7.3.1 Using the handset or the speakerphone key while UIP312 is idle
1) If both LINE1 and LINE2 are already registered, picking up the handset or pressing the
speakerphone button will let you make a call on LINE1.
2) If only one line between LINE1 and LINE2 is registered, picking up the handset or pressing the
speakerphone button will let you make a call on the line that is registered.
7.2.2 Using LINE1 or LINE2 key
• Before picking up the handset, you can select either LINE 1 or LINE 2 by pressing the line
selection keys.
• After selecting the desired line, you can pick up the handset and dial using either the Dial Pad or
the Speed Dial Function keys.
• To make a second call, select the idle line by pressing the line selection keys.
• The original call will automatically be put on hold when the second line is selected.
• The phone will indicate which line is active by lighting the LED of the active line.
Page 11

[ Off hook state ]
You will see the screen to the right when the
phone goes off hook by either picking up the
handset or pressing the speakerphone button.
You will hear dial tone. If you hear no dial
tone or see no “== TALKING ==“ message,
there is a problem with the phone.
[ Dialing state ]
Once you saw “== TALKING ==“ message,
you can start dialing. The screen shot to the
right is when you dialed “4800000”. You
should be hearing ring back tone shortly after.
7.3 Receiving a call
7.3.1 When there is one incoming call
• When the telephone receives a call, you will hear the phone ring and see the Caller ID
displayed on the screen as well as the icon on the upper left corner of the screen.
• The phone will indicate which line is receiving the call by lighting the LED of the active line.
• If you choose to answer, pick up the handset. Or press the speakerphone button.
Page 12

7.3.2 When there are two incoming calls at the same time
• This telephone can receive multiple calls.
• You will see the Caller IDs for both LINE1 and LINE2 on the screen.
1) If you pick up the handset or press the speakerphone button, whichever call that came in first
will be answered.
2) If you press LINE 1 button or LINE 2 button, the call on the corresponding line will be
answered regardless of the order of arrival.
When there are incoming calls on both lines at the
same time, the Caller ID info on LINE1 is always
displayed on top and that on LINE2 at the bottom.
[1] and [2] refers to LINE1 and LINE2 respectively.
7.3.3 When there is an incoming call while you are talking on the other line
• When the phone receives a call while you are receiving or making another call, this
phone will display Caller ID, flash the Message Waiting Lamp, and ring.
• If you choose to answer the second call, select the appropriate line to answer the call.
• The original call will automatically be put on hold. ( Note that the person on the other end of the
line placed on hold will hear no sound at all. )
• To return to your original call, select the original call’s line number.
7.3.4 Waiting Call
• You can receive a call while you are talking on the same line. This feature is called “Waiting
Call”.
• It works the same way as when you receive a call under normal circumstance like Caller ID
display except the fact that the phone only beeps once instead of ringing.
• If you want to answer this waiting call, press the FLASH button.
• If you want to go back to the original call, press the FLASH button again.
•The FLASH button let you switch between the two calls.
Page 13

TIP : Waiting Call
This is an example of Waiting Call.
Let’s say there are Phone A, B, and C.
Step 1. Phone B makes a call to Phone A. The connection is established between the two.
Step 2. Phone C makes a call to Phone A. You will see the Caller ID info of Phone C on the
Phone A’s screen.
Step 3. Phone A’s user press the FLASH button, and now talk to Phone C. At this point, Phone B
is put on hold and Phone B’s user will be hearing some music.
Step 4. Phone A’s user press the FLASH button. At this point, Phone C is placed on hold and its
user will hear music. Phone A is now talking to Phone B.
Step 5. Phone A’s user press the FLASH button again. Phone B is placed on hold. Phone A and
Phone C are now talking to each other.
Step 6. Phone A disconnects the call with Phone C. At this point, Phone B’s user will no longer
hear the music, and instead, will hear ring back tone.
Step 7. Shortly after, Phone A rings. At this point, Phone A might not display the Caller ID info. If
no Caller ID info is displayed, it won’t be saved in Call history either. Phone A’s user may
pick up the phone before ringing in this case.
Step 8. Phone A’s user pick up the phone and is able to resume talking to Phone B.
If this Waiting Call feature is not working, contact your administrator.
Page 14

7.4 Disconnecting a call
NOTE : You cannot disconnect existing calls by pressing the LINE1 or LINE2 key
• Unlike the speakerphone button, LINE1 key and LINE2 key are only used for off hook or
switching lines.
7.4.1 Disconnecting when a single line is in use:
• If you wish to disconnect a call simply hang up the handset.
• If you are using the speakerphone, simply press the speakerphone button.
Note: While you are talking through the speakerphone with the handset off the hook,
pressing the speakerphone button will let you switch to the handset.
7.4.2 Disconnecting when a Multiple lines are in use:
Depending on the situation, there are different ways to disconnect a call when multiple lines are in
use.
1) Disconnecting a call using the handset:
If you are on Line 1 and you receive a call on Line 2, answer Line 2 by switching lines.
Line 1 will automatically be placed on hold.
If you wish to disconnect Line 2, either press the hook switch or return the handset to
the handset cradle. If you disconnect Line 2 by pressing the hook switch, you will
automatically be reconnected to Line 1.
If you disconnected Line 2 by returning the handset to the handset cradle, you will be
reconnected to Line 1when you pick up the handset. Should you forget to pick up the handset,
this phone will remind you that Line 1 is on hold.
If after answering Line 2, Line 2 disconnects the call before you do, disconnect
Line 2 by using the handset or hook switch. If you do not disconnect Line 2 before reconnecting
to Line 1, the phone will automatically disconnect Line 2 after several seconds.
( Note: If you choose to have all lines available immediately, disconnect Line 2 using the
handset or hook switch before reconnecting to Line 1.)
If, when you are on Line 1, Line 2 is on hold and you wish to disconnect Line 2, switch to
Line 2. Doing so will activate Line 2 and place Line 1 on hold automatically. To disconnect
Line 2, either press the hook switch or return the handset to the cradle.
If you disconnect Line 2 by pressing the hook switch, you will automatically be reconnected to
Line 1. If you disconnect Line 2 by placing the handset in the cradle, you will be reconnected to
Line 1 when you pick up the handset. Should you forget to pickup the handset, the phone will
remind you that a call is on hold.
Page 15

2) Disconnecting a call using the speakerphone button:
If you are on the speakerphone on Line 1 and you receive a call on Line 2, answer Line 2 by
switching lines as described above. To disconnect Line 2, push the speakerphone button.
Doing so will automatically disconnect Line 2. To reconnect to Line 1, push the speakerphone
button again or pick up the handset.
TIP : Reminder Ring
• Let's say that LINE 1 and LINE 2 are both in use.
• LINE 1 is on hold and LINE 2 is the active line. The handset is being used.
• At this point, the user disconnects the LINE 2 call by hanging up. LINE 1 is still on hold and
LINE1 LED keeps blinking.
• If the user doesn't pick up the handset, press the speakerphone button or press the LINE 1
button within 6 seconds, in order to remind the user of the existing call on LINE 1, UIP312 starts
ringing and flashing the Message Lamp as if there is an incoming call. This is called "Reminder
Ring".
(And just for your own reference, the 6 seconds of delay is derived from the interval between
each ring of the regular incoming calls.)
Page 16