Van Os Medical B.V. Travelux Supernova User manual

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User Manual
Travelux Supernova

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User Manual
© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
www.vanosmedical.nl
BEFORE USE YOUR NEW SUPERNOVA SCOOTER YOU AND / OR YOUR
ATTENDANT MUST READ AND FULLY UNDERSTAND THIS MANUAL.
General information
You have just purchased a Van Os Medical UK ltd. scooter and we want to thank
you for the confidence in our Excel® products. The scooter is a quality product.
The policy of Van Os Medical UK ltd. is to continually improve the quality and
reliability of our products. We reserve the right, therefore, without prior
notification, to alter this guide.
It is important that your guide for the use is read carefully. The manual contains
important information about the safe use and maintenance of your scooter. We
recommend that you keep this guide, it's also your proof of warranty and you will
find it useful for referring to at a later date.
The safety instructions in this guide are general guidelines that must be seen as
broad guidelines.
Your new scooter requires frequent maintenance, much of which you can do
yourself. We want you to take your scooter once a year to be inspected by a
professional.
Caution!
In this guide you will find informative comments, recommendations and
warnings. These are clearly identified by the below symbols and the appearance
of the text.
 Tip
Information.
 Warning:
To avoid personal injury, warnings must be followed.

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User Manual
© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
www.vanosmedical.nl
Fill out the information on your authorized dealer below:
Company: …………………………………………………………………
Address: …………………………………………………………………
…………………………………………………………………
Telephone number: …………………………………………………………………
Fax number: …………………………………………………………………
Email address: …………………………………………………………………
Website: …………………………………………………………………

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User Manual
© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
www.vanosmedical.nl
1 INDENTIFICATION .................................................................................................... 4
2 GENERAL EXPLANATION CONCERNING YOUR SCOOTER ................................ 5
2.1 COMPONENTS OF THE SCOOTER.........................................................................................5
2.2 GENERAL EXPLANATION OF THE FUNCTION AND POSSIBILITIES OF YOUR SCOOTER .............6
3 SAFETY REGULATIONS ............................................................................................ 6
3.1 GENERAL SAFETY REGULATIONS .........................................................................................6
3.2WARNINGS FOR SAFE USE ..................................................................................................6
4 INSTRUCTIONS FOR USE ....................................................................................... 8
4.1 CONTROL UNITS .................................................................................................................8
4.2 GETTING ON AND OFF YOUR SCOOTER..............................................................................10
4.3 CHARGING BATTERIES.......................................................................................................11
4.4 BEFORE DRIVING...............................................................................................................12
4.5 BASIC DRIVING..................................................................................................................14
4.6 STEERING .........................................................................................................................14
4.7 CONTROL THROUGH TIGHT SPOTS ....................................................................................15
4.8 GOING UP AN INCLINE /DOWN A DECLINE........................................................................16
4.9 EMI /RFI ........................................................................................................................18
5 INSTRUCTIONS FOR USE AND MOUNTING OPTIONS..................................... 20
5.1 TECHNICAL INFORMATION (WITH CAPATAIN SEAT)............................................................20
5.2 ARMREST ADJUSTMENTS ..................................................................................................21
5.3 SEAT ADJUSTMENTS .........................................................................................................22
5.4 TILLER ..............................................................................................................................23
5.5 DISASSEMBLE ...................................................................................................................23
5.6 ASSEMBLY ........................................................................................................................26
6 TRANSPORTING YOUR SCOOTER........................................................................ 27
7 CARE AND MAINTAINANCE.................................................................................. 27
8 PROBLEM ANALYSIS AND SOLUTIONS .............................................................. 29
9 WARRANTY.............................................................................................................. 30
9.1 WARRANTY APPLICATION .................................................................................................30
9.2 WARRANTY CONDITIONS ..................................................................................................31
10 GENERAL MAINTENANCE INSTRUCTIONS......................................................... 32

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User Manual
© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
www.vanosmedical.nl
1 INDENTIFICATION
Your Travelux Supernova scooter is equipped with a unique serial number. You
can find this number on the frame of your scooter. Below is an example of the
frame label on which you can find the identification number. Furthermore you will
find the explanation of the various data stored on the frame label listed below.
1. Serial number Every scooter has its own unique serial number.
You must have this number when making
technical requests or if warranty parts are
required.
2. Maximum user weight The largest occupant weight allowed for
protection of both the scooter and the user.
3. Production date The date on which your scooter was
manufactured.
4. Type number This number indicates which model of scooter
you have, again this is always required when
making technical calls.
5. Warranty Here the guarantee period of your wheelchair is
reflected. Chapter 9 describes your warranty
terms and conditions in more detail.
6. Description Description of the design of your scooter.
7. Model name The model name of your scooter.
3
1
4
7
6
2
5

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User Manual
© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
www.vanosmedical.nl
2 GENERAL EXPLANATION CONCERNING YOUR SCOOTER
2.1 Components of the scooter
1
Tiller
10
Rear fender
2
Foldable basket
11
Battery pack
3
Front light
12
Seat post
4
Front bumper
13
Seating
5
Spring
14
Backrest
6
Front wheel
15
Armrest
7
Rim
16
Throttle lever
8
Footplate
17
Control panel
9
Rear wheel
18
Headrest
Your scooter is equipped with a number of elements and parts. You should know
these before continue reading this manual. Designs and specifications may
change without prior notice.
1
4
6
9
10
11
12
14
7
8
13
15
3
5
2
16
17
18

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User Manual
© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
www.vanosmedical.nl
2.2 General explanation of the function and possibilities of your scooter
Your scooter is equipment with multifunctional brakes and stable wheels who
role easy. The scooter is designed to be adjusted to the user. Your scooter is a
medical product, not a standard users product. It is important that your guide for
the use is read carefully for optimal use of your scooter.
3 SAFETY REGULATIONS
Van Os Medical UK ltd. specifically disclaims responsibility for any body injury or
property damage which may occur during any use which does not comply with
laws or ordinances. If used correctly, the Travelux supernova scooter is an utmost
safe and stable product, if the instructions for use as described in this manual are
followed. However, it is possible when the Travelux scooter is not used correctly,
dangerous situations may occur.
3.1 General safety regulations
Protect your Travelux Supernova scooter by checking it regularly. When a part of
your Travelux scooter is not functioning properly, a dangerous situating could
occur.
 Warning:
You must your keep scooter in a good state to be able guarantee use and
ambulatory the security in.
3.2 Warnings for safe use
 Warnings:
Failure to follow all the instructions in this manual may result in damage to
the scooter or serious injury;
Always operate your scooter with thought, care and safety;
Do not drive into curbs;
Never connect anything to the wheels;
The maximum weight capacity has been indicated on your scooter frame
label;
Unauthorized modification and or use of parts not supplied by Travelux will
invalidate the warranty of this scooter and may lead to injury to the user
and or damage to the scooter;

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User Manual
© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
www.vanosmedical.nl
Before using your scooter, always check if the brakes are working perfectly;
Do not let children play with or on your scooter;
Do not turn your scooter suddenly at full speed;
All wheels must be in contact with the floor at all times during use. This will
ensure the scooter is properly balanced;
Do not use your scooter when it is damaged or has any malfunction;
Do not attempt to use your scooter on an escalator. Always use an
elevator;
Do not carry passengers under any circumstances;
Do not mount or dismount your scooter unless the brake is engaged;
Always make sure that the key switch is set to “Off” before mounting or
dismounting your scooter;
Do not drive backwards with your scooter on an incline or across an
uneven surface;
Always make sure the seat is locked forward before operating your scooter;
Always come to a full stop before changing direction from forward to
reverse or from reverse to forward;
Do not operate your scooter where you could not safely or legally walk;
Do not climb ramps or curbs that exceed your scooters capacity;
Always approach inclines straight on;
Always be aware of and careful near mechanical pinch points especially
when assembling and disassembling your scooter;
Never sit on your scooter when it is being transported;
Always fasten down your scooter securely with an approved tie-down
system while transporting your scooter;
Always use caution when driving on soft or uneven surfaces such as grass
and gravel. Also use caution on decks where there is no railing;
Always cross streets at intersections and use crosswalks or the most direct
route, making sure that your path is clear and that you are visible to motor
traffic;
Never back up or down a step or curb;
Never drive your scooter up or down a step or curb that is higher than 3.5
cm;
Never drive your scooter over a gap greater than 7.5 cm;
Do not drive your scooter in icy of salted conditions;
Never drive on the roadway, except when you have to cross the street;
Never operate your scooter while you are under the influence of alcohol;
Always check with your physician to determine if any of the medications
you are taking may affect your judgment and/or your ability to operate
your scooter. Also check with your physician concerning your physical
ability to operate a scooter.

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User Manual
© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
www.vanosmedical.nl
4 INSTRUCTIONS FOR USE
Your Travelux Supernova scooter is a battery working personnel mobility vehicle.
Before you take your first trip, you should familiarize yourself well with the
operation of the vehicle and with all operating elements. Take your time to test
all functions and driving modes. To guarantee your and others safety.
4.1 Control units
Control panel:
Speed adjustment button
With the speed adjustment button you can adjust the minimum and
maximum speed;
Turn the knob against the clock for lower speed;
Turn the knob clock wise for a higher speed;
We advise you to adjust your speed as high as you think is comfortable and
you feel safe by it.
Horn
Press this button to horn.
Emergency light
When you press this button all the lights will flash. Press again to turn the lights
off.
Horn
Speed adjustment button
Lever
Battery
indicator
Indicator
right
Indicator left
Horn
Lever
Emercency
light
Head light

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User Manual
© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
www.vanosmedical.nl
Lever forward and backwards
Pull the right lever to drive forwards / push against the left lever;
Pull the left lever to drive backwards / push against the right lever.
Brakes and throttle lever
When the throttle lever is in neutral position the electromagnetic brake will
automatically release and your scooter will move. When the throttle lever is
released it will return to the neutral position and the scooter will decelerate and
come to a complete stop. The parking brake will prevent any further movement
of your scooter.
Indicators
Always use the indicators when you change your direction.
 Warning:
Always use the indicators for the safety of yourself and others around you.
Head light
When you do not have enough vision while driving with the city lights on you can
press this button to engage the head light. Press again to engage the city light.
Battery indicator
The battery indicator shows the voltage of the batteries:
Green led light means that the batteries are fully loaded;
Yellow led light means that the batteries are half loaded;
Red led light means that the batteries are loaded less than the half.
Batteries must be loaded.

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User Manual
© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
www.vanosmedical.nl
4.2 Getting on and off your scooter
Before getting on your scooter
Check to be certain that the power is turned off. This will eliminate the
possibility of accidentally activating the paddle controls and causing injury to
yourself or to others;
Check to be certain that your scooter’s brake handle is in the engaged
position;
Flip up the armrests.
Getting on your scooter:
Position the seat for safe and easy mounting;
Return tiller to full upright position;
Carefully place one foot on the approximate center of the deck and seat
yourself comfortably and securely on the seat;
Fasten the seatbelt, if your scooter is equipped with one;
Flip down the armrests.
Getting off your scooter:
Make certain that the power is turned off and the key is removed;
Return tiller to full upright position;
Flip up the armrests;
Unfasten the seatbelt;
Carefully place one foot on the ground, transfer your weight to that leg, and
slowly come to a standing position;
Step away from the scooter.
 Warning:
When getting on or off your scooter, keep your weight toward the middle of
the deck. Putting most or all of your weight on the edge of the deck may
cause an unstable condition!

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User Manual
© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
www.vanosmedical.nl
4.3 Charging batteries
Batteries and charging
Your scooter is equipped with two maintenance free batteries. These batteries
require no maintenance other than ensuring they are properly charged.
Because your batteries may only have a partial charge when you first receive
your scooter, you may not experience full riding time until you have fully charged
them about 12 hours. Your scooter is equipped with an off-board charger. Charge
your batteries of your scooter after every use for 6-8 hours to extend the
maximum life of your batteries:
We advise you to load your batteries 6-8 hours after every use of your
scooter to guarantee a longer life;
Turn off the power of the scooter;
Slide away the cover of the battery socket at the driving position of the tiller
and insert the battery charger in the socket, see photo 1;
Put the charger into the outlet;
Do not switch on the battery charger until all the plugs are in position;
The led light of the battery will be amber while charging;
The led light will turn green when the batteries are fully charged;
If you are not going to use the scooter for more than a week, fully charge
the batteries and then disconnect them from the scooter.
 Warning:
Before using new batteries for the first time you should be charge them for
12 hours.
Photo 1

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User Manual
© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
www.vanosmedical.nl
4.4 Before driving
 Tip
For your first driving session, make certain that your scooter starts out on a
level surface and that you will continue driving on a level surface.
Turning your scooter on and off
Make sure that your scooter is in the drive position;
Make sure your scooter is turned off when getting off of your scooter or
disassembly your scooter, see photo 2;
When you want to use your scooter, you should turn on the power of your
scooter. You can do this by turning your contact key 90oto the left, see
photo 3.
To get on your scooter:
Stand behind your scooter;
Put the scooter in the drive position;
Make certain that the seat is positioned for safe and easy use;
Seat yourself on the seat;
Use the seat rotate lever to position the seat fully forwards and to lock the
seat;
Fasten your seat belt, if your scooter is equipped with one;
Place the key into the key switch;
Rotate the key 90oto the left to the on position (photo 3).
Photo 2
Photo 3

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User Manual
© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
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Freewheel mode
Your scooter is equipped with a freewheel mode, see photo 4.
Freewheel
Drive
Freewheel mode
To disengage the park brake and put your scooter in freewheel mode;
Push the lever forwards into the freewheel position(photo 4).
To engage the brake and take your scooter out of the freewheel mode;
Pull the freewheel lever back towards the Drive position to activate the
electromagnetic brakes of your scooter. You can now drive with your
scooter and the scooter can’t be pushed (photo 4).
 Warning:
Pushing the scooter too quickly into the freewheel position (photo 4) will
cause the motor to act as a generator causing the scooter to become
difficult to push;
Never set your scooter in freewheel mode when it is on an incline;
Never disengage the park brake while you are operating your scooter;
Always make certain that your scooter park brake is engaged before
inserting the key into the key switch and turning it to the on position.
Photo 4

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User Manual
© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
www.vanosmedical.nl
4.5 Basic driving
Make certain that you are seated safely and properly on your scooter;
Turn the speed control knob fully counter clockwise to the slowest setting;
Insert the key into the key switch;
Turn the key counter clockwise to the “On” position;
Place your hands on the handgrips;
oDriving forward; Pull the right lever / push the left lever;
oDriving backwards; Pull the left lever / push the right lever;
Pull the throttle control lever to gently accelerate your scooter;
Release the throttle control lever to allow your scooter to come gently to a
full stop;
Practice these two basic functions until you feel that you have control of
your scooter.
4.6 Steering
Place both hands on the handgrips of the tiller, turn the tiller to the right to
travel to the right;
Turn the tiller to the left to travel to the left;
Make certain to maintain sufficient clearance when turning your scooter so
that the rear wheels will be clear of any obstacles.
 Warning:
Turning your scooter too sharply at a too high speed can have result that
the rear wheels won’t be on the ground which will cause the scooter to tip
over. Avoid this at all times by decelerating and making a large curve
around corners and obstacles.
Steering in a tight spot
If you must steer in a tight spot, such as entering or leaving a doorway or when
you are turning around;
Bring your scooter to a full stop;
Set speed at the lowest setting;
Turn the tiller to the direction in which you wish to drive.
Steering in reverse
Please be extra careful when you are driving in reverse.
Pull the left lever / push the right lever;
Turn the tiller to the left to drive to the left;
Turn the tiller to the right to drive to the right.

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User Manual
© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
www.vanosmedical.nl
4.7 Control through tight spots
Your scooter is developed to increase your mobility but you will undoubtedly
encounter some obstacles that will require practice to manoeuvre smoothly and
safely. Below are some common obstacles that you may encounter during the
daily use of your scooter. Below are also driving tips which will help you conquer
those obstacles. Study and follow these tips so that you will be in control of your
scooter as you manoeuvre it through doors, up and down ramps, up and over
curbs, through grass and gravel, and up and down inclines.
Ramps
When driving up a ramp, curb, or incline:
Lean forward to move the centre of gravity of the scooter forwards for
maximum stability and safety.
When a ramp has a turn:
Make sure that the front wheels make a large curve;
This will make sure that the rear wheels follow in a large curve and will be
free of obstacles.
When you will have to stop while driving up a ramp:
While starting up again you should pull the lever gently and steady;
Accelerate slowly after stopping on any incline.
Driving down a ramp
Make sure that the speed setting of your scooter is the slowest speed
setting;
When you come to a stop release the lever slowly and carefully.
Curbs
Always use curbs;
Do not go up or down a curb that is higher than 4 cm;
Always use caution when descending a curb;
Approach the curb so that both back wheels of your scooter go over the
curb at the same time;
Never go down on curbs by traversing them. Doing this will cause the
scooter to tip over;
Go down a curb slowly to avoid a jarring bump. Use as little power as
possible.

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User Manual
© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
www.vanosmedical.nl
Grass and Gravel
Your scooter performs admirably on grass, gravel and hills but you must follow
the operational parameters presented in this manual, see chapter 3. If you are
unsure about any situation avoid it.
Feel free to use your scooter on lawns or in park areas;
Avoid long or high grass, which may wrap around your scooter's axles;
Avoid loose gravel.
4.8 Going up an incline / down a decline
Driving on inclines
For maximum stability lean forward;
Drive with caution when attempting to drive up to any incline even handicap
access ramps;
Always climb or descend an incline by driving straight up or straight
down the face of the slope;
Do not traverse or drive across the face of an incline in any direction;
Do not attempt to descend an incline that is covered with snow, ice, cut
or wet grass, leaves, of any other potentially hazardous material;
Do not back down of an incline;
Try to keep your scooter moving when climbing on an incline. If you
have to stop, restart and accelerate slowly and carefully;
Do not try to descend or climb a slope which gradient is higher than
recommended. The recommended incline gradient is 6°.
 Warning:
While you are driving down a slope and your scooter starts to move faster
than you feel is safe release the throttle control lever slowly. Which will
cause your scooter to decelerate. Keep the lever in the same position when
you feel that you are in the control of your scooter again.

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© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
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Driving down a decline
Lower the speed of your scooter;
When it’s safe to descend drive down the decline.
Van Os Medical UK ltd. does not recommend that you drive your scooter in
reverse down any incline, ramp, curb, or low rise. Backing down any slope may
create a very hazardous situation. If it is necessary to back down a slope follow
one of the following.
 Tip
When using either of the following procedures to back down a slope Van
Os Medical UK ltd. strongly advises that you have the assistance of another
person.
Procedure 1: Under power
Set the key switch to the “Off position”;
Get off of your scooter;
Set the key switch to the “On position”;
While standing next to your scooter, carefully operate the controls at the
lowest speed setting;
Slowly and carefully back your scooter down the incline;
Step on your scooter and resume normal operation.
Procedure 2: Emergency (No power)
Set the key switch to the “Off position”;
Get off of your scooter;
Put the scooter into the freewheel position;
While standing next to the scooter, carefully manually maneuver it down the
slope;
When you have reached a level surface at the bottom of the slope, put the
scooter into the drive position;
See chapter 7 to restore power.
 Warning:
When your scooter is in freewheel mode, the park brake is released. The
weight of the scooter on a slope may cause you to lose control of the
scooter. If you do not feel capable of manually controlling your scooter
down the slope request assistance or do not attempt to use this procedure.

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User Manual
© 2013 VAN OS MEDICAL B.V., Koperslagerij 3, 4651 SK, Steenbergen, Nederland
Tel. [phone], Fax [phone], E-mail: [email protected],
www.vanosmedical.nl
4.9 EMI / RFI
The rapid development of electronics, especially in the area of communications,
has saturated our environment with electromagnetic (radio) waves that are
emitted by television transmitters, cellular phones, citizen’s band radios (CBs),
amateur radios (ham radios), wireless computer left, microwave transmitters,
paging transmitters, etc. These electromagnetic (EM) waves are invisible and
increase in strength the closer one gets to the source of transmission. When
these energy waves act upon electrical devices and cause them to malfunction or
to function in an erratic or uncontrolled manner, they are referred to as
Electromagnetic Interference (EMI) of Radio Frequency Interference (RFI).
EMI / RFI and your scooter
All electrically powered vehicles, including scooters are susceptible to
Electromagnetic Interference / Radio Frequency Interference (EMI / RFI). This
interference could result in abnormal, unintended movement of your scooter.
 Warning:
Unintended movement or brake release could cause an accident or injury.
The FDA has determined that each make and model of scooter can resist EMI/
RFI to a certain level. The higher the lever of resistance, the greater the degree of
protection from EMI/ RFI –measured in volts per meter (V/m). The FDA has also
determined that current technology is capable of providing 20 V/m of resistance
to EMI/ RFI, which would provide useful protection against common sources of
interference. This product has been tested and has passed an immunity lever of
20 V/m.

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User Manual
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Tel. [phone], Fax [phone], E-mail: [email protected],
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EMI / RFI recommendations
Do not turn on or use hand-held personal electronic communication devices
such as cellular phones, walkie-talkies, and CB radios while your scooter is
turned on;
Be aware of any nearby transmitters (radio, television, microwave, etc.) on
your intended route and avoid operating your scooter close to any of those
transmitters;
Turn off the power if your scooter is going to be in a stationary position for
any length of time;
Be aware that adding accessories or components or modifying your scooter
may make it more susceptible to EMI/ RFI;
 Warning:
Turn off your scooter as soon as it is safely possible if unintended or
uncontrollable motion occurs or if unintended park brake release occurs.