VeriFone KX600 User manual

Verifone Part Number DOC501-003-EN-A, Revision A
KX600
Installation Guide

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www.verifone.com
Verifone Part Number DOC501-003-EN-A, Revision A
KX600 Installation Guide
© 2020 Verifone, Inc.
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KX600 INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Contactless Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CHAPTER 2
Specifications KX600 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
CHAPTER 3
Setup KX600 Installation Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing KX600 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CHAPTER 4
Maintenance and
Cleaning
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Smart Card Reader Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Cleaning the SCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CHAPTER 5
Verifone Service
and Support
Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
CHAPTER 6
Troubleshooting
Guidelines
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

CONTENTS
4KX600 INSTALLATION GUIDE
APPENDIX A
Caution and
Warning Messages
KX600 Caution and Warning Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

KX600 INSTALLATION GUIDE 5
PREFACE
This guide is the primary source of information for setting up and installing
the KX600 device.
Audience
This guide describes the unit’s features and provides basic information for its
installation and configuration.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the KX600.
Chapter 2, Specifications. Discusses the power requirements and dimensions of
the device.
Chapter 3, Setup. Explains setup and installation of the device, selecting a
location and establishing connections with other devices.
Chapter 4, Maintenance and Cleaning. Explains the maintenance of the device.
Chapter 5, Verifone Service and Support. Provides information on contacting your
Verifone service provider and information on how to order accessories or
documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
Appendix A, KX600 Caution and Warning Messages. Shows the UL/cUL Listing
compliant translations of all Warning and Caution messages in this installation
guide.
Related
Documentation
To learn more about the KX600, refer to the following set of documents and their
associated Verifone Part Numbers (VPNs).
KX600 Certifications and Regulations Sheet VPN DOC501-001-EN
KX600 Quick Installation Guide VPN DOC501-002-EN

PREFACE
Conventions and Acronyms
6KX600 INSTALLATION GUIDE
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Acronym Definitions
Various acronyms are used in place of full definition. Tab l e 2 presents acronyms
and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
See Conventions and
Acronyms.
The pencil icon is used to
highlight important information.
If exchanging cables use a
Verifone-approved cable.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
Avoid placing metallic objects at
the front of the card reader.
The lightning symbol is used as
a warning when bodily injury
might occur.
For safety, do not string cables
or cords across a walkway.
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
CTLS Contactless
EMV Europay, MasterCard and Visa
IC Integrated Circuit
LED Light-Emitting Diode
MRA Merchandise Return Authorization
NFC Near Field Communication
RF Radio Frequency
RJ45 Registered Jack 45 modular connector
Single CI Single Contactless Interface
SMA SubMiniature version A connector

KX600 INSTALLATION GUIDE 7
CHAPTER 1
Device Overview
The KX600 is a kiosk solution perfect for drive-through digital experience. For the
first time, providing the innovative digital experience. The KX600 kiosk solution
enables contact and contactless payments in drive-through environments by using
a fixed contactless reader all while not leaving the comfort of the car and paying
through a drive-through window.
This versatile, self-service solution provides secure and reliable transactions for
vending machines, public transport and other unattended, high-transaction
volume environments. The KX600 is designed to fit in the smallest environment to
meet highest customer expectation.
Figure 1- KX600 Unit
Features and
Benefits
Following are the features and benefits:
Exceptional Ease of
Use
The following features of the device simplifies transactions in various
environments:

DEVICE OVERVIEW
Features and Benefits
8KX600 INSTALLATION GUIDE
•Designed for outdoor use. It is designed ruggedized, weatherproof, to
withstand the harshest conditions from the extreme winter environment to the
extreme desert climate.
•Weatherproof enclosure provides top-level protection against dust, liquids and
other harmful substances.
•Tamper-resistant and anti-vandalism enclosure.
•Various connectivity options integrated into device to conveniently suit
unattended environments.
•Quick and easy to use.
•3.5” color display for unlimited application possibilities and easy readability
under various lighting conditions.
•CTLS logo placement on device for optimized user experience.
•Bright LEDs to display card transaction progress.
•Buzzer for audio confirmation of card transactions.
Performance and
Durability
•Powerful 400 MHz, ARM11 32-bit RISC processor completes the transactions
quickly.
•The USB connection to the POS terminal for Bar Code Scanner.
•Ethernet connectivity to the payment controller and display.
•384 MB memory (256 MB Flash, 128 MB SDRAM)
Security •PCI PED 5.x approved for debit transactions
•Tamper-resistant construction, SSL protocols
•Direct key injection using industry standard HSMs
•VeriShield Retain
•VeriShield Remote Key
•Verifone Secure Data
•VeriShield Total Protect
•MasterCard TQM
•IPP8 functionality plus multiple DUKPT engines
•EMV L1 and L2
•ISO7816-3, ISO7816-10 and EMV 4.3 standards
Connectivity •USB Cable
•2 Ethernet Cables
•Power Cable
•Ground Cable

DEVICE OVERVIEW
Features and Benefits
KX600 INSTALLATION GUIDE 9
Contactless
Capabilities
The device includes the following contactless capabilities:
•Verifone’s advanced contactless architecture that future-proofs investment
with a single contactless interface (SingleCl), SoftSAMs and side-by-side
application architecture.
•Dedicated tap zone for optimized user experience.
•Accepts EMV, NFC, QR Code and mag-stripe contactless payments as well
as PIN-based transactions.
•Supports contactless cards as well as NFC phones, supporting the following
protocols:
•ISO 14443 A&B
•MiFare (MiFare +/ DESfire)
•ISO 18092 Active Communications (NFC - peer-to-peer mode)
•PayPass
•payWave
•AMEX Expresspay

DEVICE OVERVIEW
Features and Benefits
10 KX600 INSTALLATION GUIDE
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KX600 INSTALLATION GUIDE 11
CHAPTER 2
Specifications
KX600
Specifications
This chapter lists the power requirements and other specifications of
the KX600 unit.
PROCESSOR 400 MHz, ARM11 32-bit RISC
MEMORY 384 MB (256 MB Flash, 128 MB SDRAM)
OS Embedded Linux with Verifone security enhancements
DISPLAY 3.5” (480 X 320) color display
POWER SUPPLY 12V DC - 24V DC
CARD READER Triple track MSR
EMV L1- L2 approved smart card
ISO
NFC/CTLS
3 Control LEDs
Buzzer
Real-time clock
CONTACTLESS Illuminated contactless logo with dual tone buzzer
4 LEDs
NFC/CTLS
CONNECTIVITY USB for Barcode scanner
PAYMENTS Accepts mobile wallets and NCF enabled cards
SCR
CTLS
QR Code
SECURITY PCI PTS 5.X-approved
SRED
Supports AES DUKPT
SAM 3 Standard SAM slots
ENVIROMNMENT Operating temperature: -30°C to 70°C (-22° to 158°F)
Storage temperature: -30°C to 80°C (-22° to 176°F)
Relative humidity: 5% to 90%

SPECIFICATIONS
KX600 Specifications
12 KX600 INSTALLATION GUIDE

KX600 INSTALLATION GUIDE 13
CHAPTER 3
Setup
This chapter describes the setup procedure for the KX600 unit in the following
sections:
•KX600 Installation Safety Instructions
•Inside the Shipping Carton
•Installing KX600
•Connecting Cables
•Smart Card Reader
•Contactless Transactions
KX600
Installation
Safety
Instructions
Do not attempt to install this product until all the instructions and warnings have
been read and properly understood.
1Please check carefully to make sure there are no missing or defective parts -
defective parts must never be used.
2Verifone is not liable or responsible for damage or injury caused by improper
installation, improper use or failure to observe these safety instructions. In
such cases warranty might get void.
Product location
1Please ensure to install KX600 unit on a suitable wall.
2If you install this product on drywall then it must be securely fixed to a wooden
stud, concrete block or any other permanent structure behind the drywall
board. Installing on drywall boards alone will not support the weight of KX600
equipment.
3When drilling holes in walls it is essential to avoid contact with electrical cables
and water or gas pipes contained within. Use of good quality live wire detector
and hidden object locator is recommended.
Fixing hardware
1It is highly recommended that all wall fixing screws are appropriate.
2If any fixing screws or included hardware are deemed not sufficient for a safe
installation, then please consult a professional or your local hardware store.

SETUP
KX600 Installation Safety Instructions
14 KX600 INSTALLATION GUIDE
Hazard limitation
It is recommended to periodically inspect the product and its fixing points to
ensure that the safety is maintained.
LCD
The response time, brightness and colors of KX600 unit may be affected by the
ambient temperature.
1Tiny spots (dark or luminescent) may appear on the display due to the liquid
crystal characteristics.
2There are variations in brightness and colors on each unit.
3Cold cathode tubes are incorporated into the LCD display for backlights.
Optical properties (brightness, irregular colors, etc.) may change in a low
temperature environment or over the time of operation.
Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering
include:
•Wires protruding out of the device.
•Foreign objects inserted into the smart card slot or magnetic stripe slot.
•Any bumps in the casing below the mag stripe slot and any noticeable
additional mag stripe head from the side.
•Signs of damage to the tamper-evident labels.
•A Tamper Warning message on the device display.
•If any device is found to have been tampered with, please remove it from the
service immediately. Keep it available for potential forensics investigation and
notify your company security officer and your local Verifone representative or
service provider. To contact Verifone, please see Verifone Service and
Support.

SETUP
Inside the Shipping Carton
KX600 INSTALLATION GUIDE 15
Inside the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The device is a secure product. Tampering causes it to
cease to function or to operate in an unsecured manner.
To unpack the
shipping carton To unpack the shipping carton:
1Carefully inspect the shipping carton and its contents for possible tampering or
damage.
2Validate the authenticity of the sender by verifying the shipping tracking
number and other information located on the product order paperwork.
3Remove and inspect the contents of the shipping carton. The device ships in
multiple configurations. The carton may include all or any of the following:
•Device
•Bracket
•Hardware Kit:
•3x: #6-32 X 3/8 Button Head Torx Screw (T15)
•3x: #6-32 X 3/8 Flat Head Torx Screw (T15)
•3x: 5/16-18 X 3/4 Button Head Torx Screw (T40)
•3x: 5/16 Flat Washer
•1x: Tamper Resistant Bit (T10)
•1x: Tamper Resistant Bit (T40)
4Remove all plastic wrapping from the device and components.
5Remove the clear protective film from the display.
6Inspect the terminal for possible tampering; see how to identify signs of
tampering in section Periodic Inspection.
7Save the shipping carton and packing material for future repacking or moving
of the device.
WARNING
Do not use a tampered or a damaged unit. The device comes equipped with
tamper-evident labels. If a label or component appears damaged, please notify
the shipping company and your Verifone service provider immediately.

SETUP
Inside the Shipping Carton
16 KX600 INSTALLATION GUIDE
Figure 2- KX600 Unit
X 2

SETUP
Installing KX600
KX600 INSTALLATION GUIDE 17
Installing KX600
Recommended lateral placement of the KX6xx unit
1The recommended placement of the KX6xx device should be approximately
4.30" (109mm) from center of the device to the edge of window frame; any
protruding objects from the wall beyond 1.5" (38mm) may obstruct the full
rotation of the device but will not impact overall function.
2If the curb distance from the wall is < 11.5" (292mm) then it is recommended to
reduce the depth of the installation into the wall to maintain the recommended
distance.
3Based on the direction of the traffic flow, it is recommended to install a bollard,
a concrete pole to protect the device from accidental impacts from vehicles.
Following are the steps to install KX600 kiosk unit.
1Identify the wall where you want to mount the KX600 kiosk. Ensure there is
enough space so that the device can freely move till ± 90 degree.
NOTE
The material and the process used to install the device are at the site owner’s
discretion.

SETUP
Installing KX600
18 KX600 INSTALLATION GUIDE
2Mark 49.8" (1265mm) from the ground level for the conduit access hole.
Figure 3- Drilling Conduit Access Hole
3Drill the conduit access hole on the wall using a 2” to 2-3/4” hole saw.
4Ensure anchors do not protrude more than 0.500" (12.7mm) from substrate.
5Using the wall mounting bracket mark drill the 4 anchor positions at 3.5"
spacing. Install 1/4" anchors (4x) or equivalent.
h
NOTE
•The anchor type and installation method are site specific. Ensure to install anchors as
per manufacturer's instructions. Ensure to use stainless anchors for all outdoor
installations.
•Prior to drilling any holes, ensure that the inside wall is clear of cables.
•While drilling and mounting the device, ensure that the consumable food items are
kept away from the installation area.

SETUP
Installing KX600
KX600 INSTALLATION GUIDE 19
Figure 4 - Drilling a Hole Using Wall Mounting Bracket
6Fix the wall mount plate.
•Ensure the bracket is at the correct level.
•Torque anchors as per manufacturer’s recommendations.
CAUTION
Ensure that the anchors do not protrude more than 0.5".
"O
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8

SETUP
Installing KX600
20 KX600 INSTALLATION GUIDE