VeriFone VX 520 Series User manual

Merchant Solutions
AutoLink User Manual: Verifone

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AutoLink User Manual
VX 520 and VX 675
Point-of-sale (POS) devices supplied and supported by Standard Bank
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1. VX 520 Device Description
2. VX 675 Device Description
3. Card Information Overview
4. 4.1 Retail
4.2 Restaurant
4.3. Forecourt
4.4 Workshop
4.5 Value Added Services
5. Usage and Maintenance of the POS Device
6. Refund Transactions
7. Accepting Chip and PIN Cards
8. General Information
9. Avoiding Fraud
10. Card Security Features
11. SIM Card Usage and Replacement
12. Frequently Asked Questions
13. Contact Details, Hours of Operation and Support
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Contents

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F1 Button
Displays the next transaction when a list
is available, used in the ‘correction’ and
‘authorisation’ completion flow
F4 Button
Menu
Magnetic Swipe Card Slot
The magnetic strip must face inwards
towards the terminal
Enter
Press enter to confirm a setting or
accept an amount or other entries
Chip Reader
Firmly insert the card chip facing upwards, chip first
Clear
Back space or delete entered values
Cancel
Exit screen and display the application version number
1VX 520 Device Description

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TO INSERT A PAPER ROLL
Gently lift the dark grey lid handle to unlock the paper roll cover
Loosen the glued leading edge of the new roll of paper or remove
the protective strip; unwind the paper roll past any glue residue
Drop the paper roll into the paper tray so that the loose
paper fold is fed from the bottom and facing out towards you
Pull the paper fold up past the glue residue on the paper roll
so that it sticks out of the paper tray
Gently push and click the paper door closed
If the POS device does not print:
•The paper roll may not be placed correctly
•The paper roll door may not be closed correctly
Paper roll:
•Single layer thermal
•57x48mm
If you have any problems using your POS device, contact Standard Bank Merchant Solutions.
STEP 1
STEP 3
STEP 4
STEP 5
STEP 2

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Chip Reader
Thermal printer and paper roll
Screen
Contactless reader for Tap to Pay™ cards
Magnetic Swipe Card Slot
The magnetic strip must face inwards towards
the terminal
Enter
Press enter to confirm a setting or accept an
amount or other entries
Firmly insert the card chip facing upwards,
chip first
Clear
Back space or delete entered values
Cancel
Exit screen and display the application version number
2VX 675 Device Description
TO INSERT A PAPER ROLL
Single layer thermal
57x30mm

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DOCKING THE VX 675 ONTO
THE BASE
UNDOCKING THE VX675 ONTO
THE BASE
Gently pull the latch located at the bottom of
the terminal to unlock the paper roll cover
Lift the printer roll cover up and back
Remove any partial roll of paper in the printer tray
Loosen the glued leading edge of the new roll of paper or remove
the protective strip; unwind the paper roll past any glue residue
Drop the paper roll into the paper tray so that the loose paper fold
is fed from the bottom when the terminal is inverted
STEP 1
STEP 3
STEP 4
STEP 5
STEP 2
Lift the printer roll cover up and back
Pull the paper up past the glue residue on the paper roll so that it
sticks out of the paper tray
Gently push and click the paper door closed, allowing a small amount
of paper past the glue residue to extend outside the printer door
The VX 675 terminal must be placed on
the base when not in use for continuous
charging of its battery
The VX 675 terminal can be taken from the
base when in use
Tear the paper o against the serrated plastic strip in the printer
STEP 7
STEP 8
STEP 9
STEP 6

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3Card Information Overview
Issuing bank
The responsible bank who issued the card to the
member.
Tap to PayTM
Tap to Pay™ functionality available.
Card association logos
All POS devices accept VISA, MasterCard® and Union
Pay International. American Express, Diners Club, RCS,
Fleet and other card types can only be accepted if the
merchant has signed a separate merchant agreement
with these issuers.
Expiry date
If the card has expired, the transaction will fail.
Card number
The first four digits define the card type.
Magnetic strip
If a chip transaction fails, complete a magnetic strip
transaction.
Signature panel
A signature is required for non-chip transactions; always
ensure the member’s signature on the receipt matches
the member’s signature on the card.

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RETAIL

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The POS device idle screen will give you the option to press *
for menu or # for transaction list. If you press #, the following
transactions (if enabled) will appear:
Select the transaction you want to perform by pressing the corresponding number.
1. Purchase
2. Purchase & Cash
3. Cash Withdrawal
4. Correction
5. Refund
7. Pre-authorisation Completion
6. Pre-authorisation
8. Pre-authorisation Cancel
9. Voice Approval
Retail
RETAIL FORECOURT WORKSHOP VALUE ADDED SERVICESRESTAURANT
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10. Balance Enquiry
11. Payment