VeriFone ruby2 User manual

Ruby2
Hardware Installation Guide
P/N: DOC169-001-01-A
Revision: A01

Ruby2 Hardware Installation Guide
October 01, 2013
VeriFone®, Inc.
2099 Gateway Place
Suite 600
San Jose, CA 95110
Telephone: [phone]
http://www.verifone.com
Printed in the United States of America.
© 2013 by VeriFone, Inc.
No part of this publication covered by the copyrights herein may be reproduced or
copied in any form or by any means — graphic, electronic, or mechanical, including
photocopying, taping, or information storage and retrieval systems — without written
permission of the publisher.
The contents of this document and all features and specifications are subject to
change without notice. The information contained herein does not represent a
commitment on the part of VeriFone, Inc.
Publications are not stocked at the address given above. Requests for VeriFone
publications should be made to your VeriFone representative.
VeriFone, the VeriFone logo, and Ruby SuperSystem are registered trademarks of
VeriFone, Inc. Commander Site Controller, Ruby2, Sapphire, Topaz, HPV-20, Ruby
Manager, Everest, EASY ID, Electronic Journal On-site, and Ruby Card are trademarks of
VeriFone, Inc. in the U.S. and/or other countries. All other trademarks or brand names
are the properties of their respective holders.

Important Information
Before you install the Ruby2, please read the following important
information:
1. CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY
VERIFONE, INC. COULD VOID THE USER’S AUTHORITY TO OPERATE
THIS EQUIPMENT.
2. THIS EQUIPMENT IS NOT INTENDED TO BE REPAIRED BY THE USER.
Regulatory Compliance
THIS EQUIPMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF FCC
RULES FOR A CLASS A DIGITAL DEVICE. OPERATION OF THIS EQUIPMENT IN
A RESIDENTIAL AREA MAY CAUSE UNACCEPTABLE OR HARMFUL
INTERFERENCE TO RADIO AND TV COMMUNICATIONS REQUIRING THE USER
TO TAKE WHATEVER STEPS NECESSARY TO CORRECT THE INTERFERENCE.
Safety Instructions
■Read all instructions contained in this Installation Guide before
making equipment connections and save these instructions for later
use.
■Do not apply liquid or aerosol cleaners directly on the unit. Use
only damp cloth for cleaning.
■Do not use any attachments not specifically recommended by
VeriFone as they can result in the risk of fire, electric shock, or
injury.
■Do not use the Ruby2 near water.
Do not place this unit on an unstable cart, stand, or table. The unit may
fall, causing serious personal injury and/or damage to the equipment.

Battery Charging Notification
The unit should be powered up for at least 24 hours prior to initial
application download. This is to prevent loss of data and to ensure that
the battery pack is fully charged.

Ruby2 Hardware Installation Guide
Revision History
Revision Date Description
A00 April 12, 2013 Initial Documentation Release
A01 April 25, 2013 Added a More than Two Workstation diagram,
edits to the copyright page

Ruby2 Hardware Installation Guide
October 01, 2013 i
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Choosing a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Diagnostic Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Thermal Receipt Printer Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . 9
Ruby2 Rear Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installing the Ruby2 Workstation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Service and Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Magnetic Stripe Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Ruby2 Hardware Installation Guide
ii October 01, 2013

October 01, 2013 1
1 INTRODUCTION
The VeriFone®Ruby2™workstation is a high-performance, reliable,
point-of-sale terminal that supports peripherals such as scanners, cash
drawers, PINpads, and customer displays. The Ruby2, with the VeriFone
Commander™Site Controller, supports payment network access, fueling
dispenser control, car wash control, and fast food transactions. Like the
Ruby SuperSystem®and the Topaz, the Ruby2 accepts and processes all
payment options, including cash, checks, credit and debit cards, coupons,
and various prepaid cards.
The Ruby2 has a 15-inch touch screen and a color display. Online help is
available to support the user and promote quick responses. The Ruby2,
including the touch screen, is configured through the Commander™
Configuration Manager, a component of the Commander Console.
The Ruby2 operates in a single- or multiple-workstation environment. It uses
the Commander Site Controller as a controller for optimum speed and
efficiency, a thermal receipt printer, and a thermal journal printer to track
sales. An on-screen receipt allows easy viewing of current transactions.
In the absence of an intranet infrastructure, the Ruby2 requires an Ethernet
router to connect to the Commander Site Controller to:
■Connect to peripherals, such as fuel dispensers, dispenser card
readers (DCRs), and car wash controllers.
■Perform on-site maintenance operations such as backups,
upgrades, restores, and reversions to previous software versions.
■Connect with the VeriFone Technical Support Center for software
downloads and diagnostics.
■Configure remotely using available internet protocols, including a
Web browser interface.

Ruby2 Hardware Installation Guide
2October 01, 2013
Requirements
Note: The Commander Site Controller and Ruby2 workstation must be
installed by a VeriFone Authorized Service Contractor (VASC).
Software
■Commander Site Controller Software Suite
Hardware
■Commander Site Controller (The Commander Site Controller may
also be used to install the Ruby2.)
■Ruby2 Workstation and Thermal Receipt Printer
■An intranet infrastructure, or Cable/DSL Ethernet router, or
network. The number of workstations determines the number of
network switch ports required.
Cables
■Ethernet cable from each Ruby2 to the network switch and/or
router
■If a network switch is used, an additional Ethernet cable to the
router
■RS-232 cable between peripherals, such as printers
■Null Modem Adapter
Recommended Equipment
■Uninterruptible Power Supply (UPS) - VeriFone recommends that
the Ruby2 be connected to a UPS with a rating of 200VA or greater.
■Customer Display Pole
■Cash Drawer
■PINpad
■Scanner
■Printer