VeriFone ruby2 User manual

Ruby2
Hardware Installation Guide
P/N: DOC169-001-01-A
Revision: A01

Ruby2 Hardware Installation Guide
October 01, 2013
VeriFone®, Inc.
2099 Gateway Place
Suite 600
San Jose, CA 95110
Telephone: [phone]
http://www.verifone.com
Printed in the United States of America.
© 2013 by VeriFone, Inc.
No part of this publication covered by the copyrights herein may be reproduced or
copied in any form or by any means — graphic, electronic, or mechanical, including
photocopying, taping, or information storage and retrieval systems — without written
permission of the publisher.
The contents of this document and all features and specifications are subject to
change without notice. The information contained herein does not represent a
commitment on the part of VeriFone, Inc.
Publications are not stocked at the address given above. Requests for VeriFone
publications should be made to your VeriFone representative.
VeriFone, the VeriFone logo, and Ruby SuperSystem are registered trademarks of
VeriFone, Inc. Commander Site Controller, Ruby2, Sapphire, Topaz, HPV-20, Ruby
Manager, Everest, EASY ID, Electronic Journal On-site, and Ruby Card are trademarks of
VeriFone, Inc. in the U.S. and/or other countries. All other trademarks or brand names
are the properties of their respective holders.

Important Information
Before you install the Ruby2, please read the following important
information:
1. CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY
VERIFONE, INC. COULD VOID THE USER’S AUTHORITY TO OPERATE
THIS EQUIPMENT.
2. THIS EQUIPMENT IS NOT INTENDED TO BE REPAIRED BY THE USER.
Regulatory Compliance
THIS EQUIPMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF FCC
RULES FOR A CLASS A DIGITAL DEVICE. OPERATION OF THIS EQUIPMENT IN
A RESIDENTIAL AREA MAY CAUSE UNACCEPTABLE OR HARMFUL
INTERFERENCE TO RADIO AND TV COMMUNICATIONS REQUIRING THE USER
TO TAKE WHATEVER STEPS NECESSARY TO CORRECT THE INTERFERENCE.
Safety Instructions
■Read all instructions contained in this Installation Guide before
making equipment connections and save these instructions for later
use.
■Do not apply liquid or aerosol cleaners directly on the unit. Use
only damp cloth for cleaning.
■Do not use any attachments not specifically recommended by
VeriFone as they can result in the risk of fire, electric shock, or
injury.
■Do not use the Ruby2 near water.
Do not place this unit on an unstable cart, stand, or table. The unit may
fall, causing serious personal injury and/or damage to the equipment.

Battery Charging Notification
The unit should be powered up for at least 24 hours prior to initial
application download. This is to prevent loss of data and to ensure that
the battery pack is fully charged.

Ruby2 Hardware Installation Guide
Revision History
Revision Date Description
A00 April 12, 2013 Initial Documentation Release
A01 April 25, 2013 Added a More than Two Workstation diagram,
edits to the copyright page

Ruby2 Hardware Installation Guide
October 01, 2013 i
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Choosing a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Diagnostic Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Thermal Receipt Printer Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . 9
Ruby2 Rear Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installing the Ruby2 Workstation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Service and Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Magnetic Stripe Cleaner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Ruby2 Hardware Installation Guide
ii October 01, 2013

October 01, 2013 1
1 INTRODUCTION
The VeriFone®Ruby2™workstation is a high-performance, reliable,
point-of-sale terminal that supports peripherals such as scanners, cash
drawers, PINpads, and customer displays. The Ruby2, with the VeriFone
Commander™Site Controller, supports payment network access, fueling
dispenser control, car wash control, and fast food transactions. Like the
Ruby SuperSystem®and the Topaz, the Ruby2 accepts and processes all
payment options, including cash, checks, credit and debit cards, coupons,
and various prepaid cards.
The Ruby2 has a 15-inch touch screen and a color display. Online help is
available to support the user and promote quick responses. The Ruby2,
including the touch screen, is configured through the Commander™
Configuration Manager, a component of the Commander Console.
The Ruby2 operates in a single- or multiple-workstation environment. It uses
the Commander Site Controller as a controller for optimum speed and
efficiency, a thermal receipt printer, and a thermal journal printer to track
sales. An on-screen receipt allows easy viewing of current transactions.
In the absence of an intranet infrastructure, the Ruby2 requires an Ethernet
router to connect to the Commander Site Controller to:
■Connect to peripherals, such as fuel dispensers, dispenser card
readers (DCRs), and car wash controllers.
■Perform on-site maintenance operations such as backups,
upgrades, restores, and reversions to previous software versions.
■Connect with the VeriFone Technical Support Center for software
downloads and diagnostics.
■Configure remotely using available internet protocols, including a
Web browser interface.

Ruby2 Hardware Installation Guide
2October 01, 2013
Requirements
Note: The Commander Site Controller and Ruby2 workstation must be
installed by a VeriFone Authorized Service Contractor (VASC).
Software
■Commander Site Controller Software Suite
Hardware
■Commander Site Controller (The Commander Site Controller may
also be used to install the Ruby2.)
■Ruby2 Workstation and Thermal Receipt Printer
■An intranet infrastructure, or Cable/DSL Ethernet router, or
network. The number of workstations determines the number of
network switch ports required.
Cables
■Ethernet cable from each Ruby2 to the network switch and/or
router
■If a network switch is used, an additional Ethernet cable to the
router
■RS-232 cable between peripherals, such as printers
■Null Modem Adapter
Recommended Equipment
■Uninterruptible Power Supply (UPS) - VeriFone recommends that
the Ruby2 be connected to a UPS with a rating of 200VA or greater.
■Customer Display Pole
■Cash Drawer
■PINpad
■Scanner
■Printer

Ruby2 Hardware Installation Guide
October 01, 2013 3
Unpacking
Carefully inspect each shipping carton and its contents for any damage that
may have occurred during shipment. If anything appears damaged,
immediately file a claim with the shipping company or carrier and notify
your VeriFone representative.
Warning:Never use damaged equipment. A shock or fire hazard may exist if
equipment is energized in a damaged condition.
Remove the following items from their respective shipping cartons:
■Ruby2 Workstation, P/N M169-000-01-NAA
■Ruby2 Power Supply, P/N CPS124130-3A-R
■AC Power Cord, P/N CBL268-008-01-A
■Cable Cover (attached to back of Ruby2)
■Ruby2 Hardware Installation Guide
■Software Licenses
Note: The cash drawer, customer display pole, thermal printer, and
VeriFone MX Series PINpad, which complete the Ruby2 workstation,
are ordered and shipped separately.
Remove any protective plastic wrapping from the components and place the
components on a table or countertop. Be sure that you have all the parts
required for your specific installation before you begin. Contact your dealer
if you are missing any parts.
Note: It is recommended that you keep the shipping carton and any packing
material in case it is necessary to move components from one
location to another, or to return the equipment for service.

Ruby2 Hardware Installation Guide
4October 01, 2013

October 01, 2013 5
2 INSTALLATION
The Commander Site Controller and Ruby2 workstation must be installed by a
VeriFone Authorized Service Contractor (VASC) and must be set up in the
following order:
1. Commander Site Controller
2. Ruby2 Workstation
Configuring One or Two Ruby2 Workstations
Installing one or two Ruby2 workstations requires Ethernet cables to connect
the Ruby2 to a router to create an in-store LAN. The printers, customer
display, and cash drawers use RS-232 cables to connect to the Ruby2, and an
additional Ethernet cable to connect the router to a corporate
WAN/Intranet.
Customer
Display
Customer
Display
Printer
Printer
Router
Corporate
WAN / Intranet
Ruby2 / Commander Site Controller Configuration
Commander Site Controller
Ruby2 Ruby2
with one or two workstations

Ruby2 Hardware Installation Guide
6October 01, 2013
Configuring More Than Two Ruby2 Workstations
Installing more than two Ruby2 workstations requires a WAN/intranet or a
network switch as well as a router. The Ruby2 workstations use Ethernet
cables to connect to the network switch. network switches are available in
various sizes and usually support four or more workstations. The network
switch connects to the router using an Ethernet cable.
Customer
Display
Customer
Display
Printer
Printer
Router
Corporate
WAN / Intranet
Ruby2 / Commander Site Controller Configuration
Commander Site Controller
Ruby2 Ruby2
Customer
Display
Customer
Display
Printer
Printer
Ruby2 Ruby2
Network Switch
with more than two workstations

Ruby2 Hardware Installation Guide
October 01, 2013 7
Choosing a Location
The Ruby2 workstation is generally placed on an easily accessible
countertop. Consider the following when deciding on a location.
■Allow adequate ventilation around the unit.
■All cables must easily reach their connecting devices.
■Consider the height requirements to determine the pole height for
the customer display.
■Make sure that there is sufficient clearance for both the drawer
and the cashier.
■Make sure that power cords are not in the direct path of foot
traffic.
In addition, the location must meet the following requirements:
■Power: 100-240V~, 50/60 Hz 3.0 Amps
■Temperature:
–Operating: 32 to 104° F (0 to 40° C)
–Non-operating: -4 to 140° F (-20 to 60° C)
■Humidity: 15% to 95% relative humidity at 40° C (non-condensing)
Avoid locations with the following characteristics:
Warning:To reduce the risk of fire, do not place the Ruby2 near objects
that produce excessive heat.
■Direct sunlight
■Moisture
■Excessive dust
■Electrical “noise” or devices that cause excessive voltage variations
such as air conditioners, fans, or high frequency security systems

Ruby2 Hardware Installation Guide
8October 01, 2013
Diagnostic Panel
The Diagnostic Panel is located on the right side of the Ruby2 and can be
accessed by loosening the screw that holds the cover in place. From left to
right, this panel contains the following:
■Reset Button: Reboots the Ruby2 workstation without shutting
down the power.
■Diagnostic Switch Panel: Used to configure specific operating
modes. Do not change settings unless instructed by the VeriFone
Technical Support Center.
■Console Port: Used only by the VeriFone Authorized Service
Contractor (VASC).
■System Heartbeat LED: Pulses on and off to indicate that the
Ruby2 is operating normally.
■Status Window: Displays system operating codes.

Ruby2 Hardware Installation Guide
October 01, 2013 9
Thermal Receipt Printer Configuration
There are two switch banks (SW1 and SW2), each with eight switches,
located on the bottom of the Thermal Receipt Printer.
1. Locate the Switch Bank cover on the bottom of the printer and
remove the screw holding the cover in place. Lift the cover up and
remove it.
2. For use with Ruby2, SW1 switches should all be in the OFF position.
3. SW2 switches should be in the OFF position, with the exception of
switch 6, which should be in the ON position.
Note: If necessary, use a paper clip to change switch positions.
4. Replace the cover plate. The printer is ready to be installed.
SW1
SW2

Ruby2 Hardware Installation Guide
10 October 01, 2013
Ruby2 Rear Panel
The rear panel of the Ruby2 workstation has the following ports:
■8 Serial Ports
– COM1 - not assigned
– COM2 - not assigned
– COM3 - Customer Display
–COM4-Printer
– COM5 - not assigned
– COM6 - not assigned
– COM7 - not assigned
–COM8-Scanner
■1 Ethernet Port
■6 USB Ports
■2 Cash Drawer Ports
■1 DVI Port
Ethernet
USB
(6) Printer Power
Speaker (out)
DC Power
Cash Drawers (2) Microphone (in)
COM Ports
DVI

Ruby2 Hardware Installation Guide
October 01, 2013 11
Installing the Ruby2 Workstation
Note: See “Ruby2 Rear Panel” for port locations.
1. Connect one end of a shielded RS-232 cable to a null modem adapter
and connect the adapter to the serial port on the Thermal Receipt
Printer.
2. Plug the other end of the RS-232 cable into COM4 on the Ruby2
workstation.
3. Plug the printer power cable into the printer with the flat side facing
up.
Note: The connector slides down to lock or unlock the cable.
4. Connect the other end of the printer power cable to the Printer Power
port on the Ruby2. The connector locks into place.
Caution: To remove the printer power cable, slide the plastic outer
covering of the connector downward. DO NOT pull the cable
to remove it.
Caution: The printer port is not Limited Power Source (LPS)
according to UL 60950-1, clause 2.5. The printer connected
to this port shall comply to clause 4.7 of UL 60950-1 and all
fire enclosure requirements. Please consult VeriFone if in
doubt.
5. Connect an Ethernet cable to the Ethernet port on the Ruby2
workstation.
Note: Serial RS-232 cables and Ethernet cables do not have the same
pinouts and are NOT interchangeable.
6. Plug the other end of the Ethernet cable into the router (one to two
Ruby2 workstations) or to the network switch (more than two Ruby2
workstations).
7. Plug the cable from the customer display pole into COM3 on the
Ruby2. The customer display pole height can be adjusted.
8. Plug the cable that extends from the bottom of the cash drawer into
the cash drawer port 1. (For two cash drawers, use cash drawer port 1
and port 2.)
Note: The opening in the key hole on the cash drawer must be facing
downward to close.
9. Plug the cable from the power brick into the DC Power port on the
Ruby2.

Ruby2 Hardware Installation Guide
12 October 01, 2013
10.Plug the AC Power Cord into the other end of the power brick. Plug
the power brick into an electrical outlet.
Note: To prevent loss of data and to ensure that the battery pack is
fully charged, the Ruby2 should be powered up for at least 24
hours prior to initial application download.
During operation, avoid blocking the perimeter of the Ruby2 touch screen
with any objects, including paper and hands, as they can block the sensors
and prevent the touch screen from operating properly.