VeriFone V200c+ User manual

Public | External V200c+ User Manual | Version 1.3 | August 14th, 2019
V200c+ External User Manual
Verifone (U.K.) Ltd.
3 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF

Public | External V200c+ User Manual | Version 1.3 | August 14th, 2019
V200c+ External User Manual 2
IMPORTANT NOTICE
Verifone, the Verifone logo, VeriCentre, SoftPay, Omni, NURIT, VeriShield Protect, VxSolutions, VX
Evolution, SC, and MX Solutions are trademarks of Verifone Systems, Inc. in the United States or other
countries.
All other brand names and trademarks appearing in this publication are the property of their respective
owners.
NO WARRANTY
Although Verifone has attempted to ensure the accuracy of the contents of this manual, this manual may
contain errors or omissions. This manual is supplied “as-is,” without warranty of any kind, either expressed
or implied, including the implied warranties of merchantability and fitness for a particular purpose.
LIMITED LIABILITY
In no event shall Verifone be liable for any indirect, special, incidental, or consequential damages including
damages for loss of business, profits, or the like, even if Verifone or its representatives have been advised
of the possibility of such damages.
Verifone (U.K.) Ltd.
3 Roundwood Avenue
Stockley Park
Uxbridge
UB11 1AF
UK
www.verifone.com
Copyright © 2018 Verifone Systems, Inc. All rights reserved
No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human
or computer language, transmitted in any form or byany means without the prior written consent of Verifone
Systems, Inc. or Verifone UK Ltd.

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REVISION HISTORY
Version
Author
Date
Changes
1.0
MKB
29/05/18
First Release
1.1
AJW
26/03/19
Updated for latest software release
1.2
CH
28/05/19
Updated for latest software release
1.3
CH
14/08/19
Added in some transaction flows

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CONTENTS
REVISION HISTORY...............................................................................3
CONTENTS.............................................................................................4
1INTRODUCTION.....................................................................6
2GET TO KNOW THE V200C DEVICE.....................................7
2.1 TERMINAL FRONT ........................................................................................7
2.2 TERMINAL BACK ..........................................................................................8
2.3 UNDERSTANDING THE KEYPAD.................................................................9
2.4 ENVIRONMENTAL FACTORS.....................................................................10
2.5 POWER & COMMUNICATION PORTS .......................................................10
3HOW TO CONNECT YOUR DEVICE....................................13
3.1 ETHERNET...................................................................................................13
3.2 WI-FI .............................................................................................................23
3.2.1 Visible Wi-Fi Networks.........................................................................................................23
3.2.2 Hidden Wi-Fi Networks........................................................................................................37
4TRANSACTION PROCESSING............................................51
4.1 CUSTOMER PRESENT –SALE ICC...........................................................51
4.2 SALE SWIPE................................................................................................54
4.3 SALE CTLS..................................................................................................57
4.4 CUSTOMER PRESENT - REFUND..............................................................59
4.5 CUSTOMER NOT PRESENT –SALE MAIL ORDER..................................61
4.6 CUSTOMER NOT PRESENT –SALE TELEPHONE ORDER.....................65
4.7 CUSTOMER NOT PRESENT –REFUND TELEPHONE ORDER................71
4.8 CUSTOMER NOT PRESENT –REFUND MAIL ORDER.............................76
4.9 ACCOUNT VERIFICATION..........................................................................79
5REPORTS.............................................................................81
6FREQUENTLY ASKED QUESTIONS...................................83

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7CONTACT DETAILS.............................................................84

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1 INTRODUCTION
This guide is the primary source of the information for setting up, installing and screen messages
that will be seen during transaction processing the Verifone V200c payment device, when used
in conjunction with the PAYWare Ocius Gateway.

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2 GET TO KNOW THE V200C DEVICE
This section will allow the operator to understand various aspects of V200c.
2.1 TERMINAL FRONT
The front panel includes the following features: -
•A terminal display, backlit LCD screen.
On V200c CTLS and V200c Plus units, the screen also acts as the tapping area for
contactless transactions.
•Four sets of keys:
oA backlit 12-key keypad.
oThree colour-coded function keys below the keypad (icons at right; from left to
right: CANCEL, BACKSPACE/CLEAR, ENTER).
oA four-way navigation button located at the top of the keypad, below the LCD
screen.
oTwo selection keys on the left and right side of the navigation button.

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•A magnetic card reader, built into the right side. The icon shows the proper swipe
direction, with the stripe down and facing inward, toward the keypad.
•A smart card reader, built into the front of the terminal. The icon indicates proper card
position and insertion direction.
•The internal thermal printer opens toward the rear of the unit.
2.2 TERMINAL BACK
Opening the Rear Cover

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2.3 UNDERSTANDING THE KEYPAD
This section will explain which buttons will allow the operator to key in particular characters.
Additionally, the buttons shown below can be used for scrolling through the menu items.
Navigation Buttons
Key
Characters
1
1 Q Z . q z
2
2 A B C a b c
3
3 D E F d e f
4
4 G H I g h i
5
5 J K L j k l
6
6 M N O m n o
7
7 P R S p r s
8
8 T U V t u v
9
9 W X Y w x y
0
0 * # . - + Space , ‘ “ ! : ; @ =
& / \ % $ ( ) ^ _

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2.4 ENVIRONMENTAL FACTORS
The following are the temperature and humidity specifications of the V200c:
•Operating temperature: 0° to 50° C (32° to 122° F)
•Storage temperature: -20° to 70° C (-4° to 158° F)
•Relative humidity: 5% to 90% (RH non-condensing)
Subjecting the V200c to extreme environmental conditions will result in tamper events. Any temperatures
above 100 ºC (± 5 degrees) or below -37 ºC (± 5 degrees) will result in a tamper condition. Additionally,
should the battery voltage drift outside of the range of 2.2 VDC to 3.3 VDC, the unit will tamper as well.
2.5 POWER & COMMUNICATION PORTS
The following connection ports are the most commonly used for connectivity.
Ethernet Port
•Ethernet cable to router, hub or switch
•Multi-Communication Port (USB/RS-232)
•PIN Pads

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2.7 HOW TO INSERT A CARD
1) Position the smart card with the gold contacts facing upward.
2) Insert the card into the smart card reader slot in a smooth, continuous motion until it
seats firmly.
2.8 HOW TO SWIPE A CARD
1) Position a magnetic card with the stripe facing the keypad.
2) Swipe it through the magnetic card reader

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2.9 HOW TO PROCESS A CONTACTLESS CARD
1) Gently tap the card onto or hold the card (within 4 cm)
against the surface of the display where the contactless logo appears.

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3 HOW TO CONNECT YOUR DEVICE
Please note that most option numbers do not have numbers assigned, however, the menu options
will respond to the numbers in the guide. To navigate up and down the menus use the navigation
buttons shown above.
3.1 ETHERNET
The following diagrams explain how to connect your V200c terminal. Please ensure the terminal
is not powered before making any connections
Power
Ethernet
Your countertop terminal supports a direct wired connection to your router or Ethernet port.
In most cases, there is no configuration required as the terminal will configure itself automatically
via DHCP.

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Step
Instruction
Screen Information
1
Turn on the device, by plugging the device in.
2
At the Please log in user screen press the red cross.
3
Select option 3, Supervisor.
4
Enter the Supervisor Pin, Default 12345

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Step
Instruction
Screen Information
5
Select option 2, Communication
6
Select option 3, Configuration
The option will be off the main screen and will require
the use of the navigation buttons to be used or press
3.
7
Select option 1, Network Interface

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Step
Instruction
Screen Information
8
Select option 1, LAN
9
Select Option 1, Autostart
10
Select Option 1, Yes

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Step
Instruction
Screen Information
11
Select Option 2, IPv4
The default is DHCP, if you require static IPs then follow steps 12-18 if not, skip to step 18
12
Select Option 2, DHCP
13
Select option 1, No
Note –By selecting No, it will then enable 5 additional
menu options.

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Step
Instruction
Screen Information
14
Select Option 3, IP Address
15
Enter the required IP address.
Note, if a field is not 3 digits long then you must enter
the leading zeros.
16
Repeat steps 15 and 16 for Subnet Mask, Gateway IP
Address and DNS 1
17
Press the red cross button.

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Step
Instruction
Screen Information
18
Press Save using the top right hand button.
19
When “Saved” is displayed press the green circle
button.
20
Select Yes to “Apply settings on interface?”

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Step
Instruction
Screen Information
21
Select Yes to “Interface started”
23
Press the red cross button.
24
Press the red cross button.