Victor DHSS2 User manual

OPERATING MANUAL
SOUP WELL
MODEL NUMBER
DHSS2
Thank you for buying a Victor Unit. We hope and expect that
you will get many years of satisfactory use from your purchase.
In order to achieve the best results from your equipment please
read, and follow, the installation, operating, cleaning and
maintenance instructions below. Failure to follow them may
affect the warranty.
1. UNPACKING AND ASSEMBLY
All protective coating used on stainless steel surfaces of the hot
cupboard must be removed. The exposed surfaces can then be
wiped clean with a damp cloth, using a mild detergent or soap
if necessary.
Do not use any abrasive material or form of bleach for cleaning
purposes. Please see cleaning section of these instructions.
2. INSTALLATION
Where the appliance is to be positioned in close proximity to a
wall, partition, kitchen furniture, decorative finishes, etc., it is
recommended that they be made of a non-combustible
material or clad in a suitable non-combustible heat insulating
material and that the closest attention be paid to fire
preventative regulations.
The appliance is fitted with a 13 Amp fused plug and only
requires connection to a suitable 13 Amp socket outlet. This
model is suitable for 230 - 240V A.C. supply only. Ensure that the
electricity supply is as stated on the model’s data plate.
Important:
Wires in the mains lead are coloured in accordance with the
following code:
Green and Yellow (Earth) • Blue (Neutral)) • Brown (Live)
Warning: This appliance must be earthed, do not touch internal
wiring.
As the colours of the wires in the mains lead on this appliance
may not correspond with the coloured markings identifying
the terminals in your plug, proceed as follows:
(a) The wire which is coloured green and yellow must be
connected to the terminal in the plug, which is marked with
letter E or the symbol .
(b) The wire which is coloured blue must be connected to the
terminal which is marked with the letter Nor is coloured black.
(c) The wire which is coloured brown must be connected to the
terminal which is marked with the letter L or is coloured red.
INSTALLING UNIT INTO COUNTERTOP
(a) Cut 300mm Dia opening in countertop.
(b) Place the unit in the countertop opening.
(c) Assemble L-brackets to the underside of the unit.
(d) Tighten the L-bracket screws until top flange lies flat on
countertop.
Please note:
Use of excessive force when tightening mounting screws may
damage unit.

TEMPERATURE CONTROL
Press the TEMP button to scroll through and select the desired
temperature setting. The indicator above each temperature
setting will glow when that setting is selected.
There are three temperature settings:
• 90 - 100°C (194 - 212°F)
• 70 - 90°C (158 - 194°F)
• 50 - 70°C (122 - 158°F)
Press the MODE button to scroll through and select the desired
heating mode. The indicator above each mode will glow when
that mode is selected.
There are two heating modes:
• FULL POWER MODE - Unit operates at 100% power.
• LOW POWER/ENERGY SAVE MODE - Unit operates at 50%
power for food warming and to avoid burning.
4. CLEANING
Switch off the unit at the mains before cleaning.
Stainless steel surfaces will give you many years of trouble-free
use as long as you follow a few simple rules. If it appears to
mark do not worry, it is usually not the steel but something
deposited on it which has stained.
Wash all surfaces before use:
You should use a damp cloth and a mild detergent or soap, or
similar cleaner. Always rinse well with clean water and dry the
surface with a soft cloth. Clean regularly when in use. Do use
soft cloths, nylon or bristle brushes.
Do not use:
Metal scrapers, wire brushes or wire wool pads as they can
scratch the steel. Do take care when handling sharp objects as
they can scratch the surface of stainless steel. Any scratches on
stainless steel will blend together over a period of time and
become less noticeable with age. There is no detriment to the
corrosion resistance or general performance of the material.
Do not use:
Bleach for cleaning purposes (remember dishwasher powders,
sterilising agents and similar products all contain chlorides). If
used, black pit marks, large brown patches or other such effects
may appear and permanent damage may be caused. If used
inadvertently rinse immediately with clean water.
INSTALLING THE CONTROL BOX
Please note:
The remote mounted control box should be installed in a low
temperature area otherwise the control(s) will overheat,
malfunction, and fail.
Please note:
The connecting wire harness is 1067 mm in length.
(a) Cut hole for mounting the control box.
(b) Secure control box to surface using screws (not supplied).
(c) Plug the 4-pin connector from unit wiring harness into the
receptacle at the back of the control box.
(d) Plug power cord from unit wiring harness into electrical
receptacle located at the back of the control box.
(e) Plug power cord into the back of the control panel and into
a 13A socket.
3. USE AND BEST PERFORMANCE
Please note: For proper heat transfer, operate the unit with the
special pan supplied. This pan has a curved bottom to match
the shape of the heating element.
SWITCHING ON
When the soup station is connected to the electrical supply, the
red power indicator will glow. Place a pan/pot filled with food
product or water into the unit.
Please note: Do not operate the unit without a food pan or with
an empty/dry pan. The unit will overheat and go into FAULT
mode.
Press the ON/OFF button to turn on the unit.
• The POWER indicator will glow green when the unit is on and
heating.
Please note: The FAULT indicator will illuminate and the unit will
beep when the unit is overheated or if the temperature sensor
short circuits. When this happens, power is cut off automatically
until the temperature returns to normal range or the
temperature sensor functions normally.
Some exterior surfaces on unit will get hot. Use caution
when touching these areas.

Do not splash the unit with bleach when cleaning around
the counter:
If you do, rinse the surface immediately with clean water
thoroughly.
Do not allow:
Corrosive foodstuffs such as fruit juices, vinegar, mustards,
pickles, mayonnaise, etc., to remain on stainless steel for long
periods. Wash and rinse away.
Do not leave:
Steel objects or utensils standing on the stainless steel surfaces
for long periods. They can rust and leave marks.
After cleaning with detergent always remove residues with a
wet cloth and wipe dry, if left they can have an etching effect
on the surface.
Correctly applied the instructions will result in continuous good
looks!
5. MAINTENANCE & SPARES
Important: You must disconnect the appliance from the mains
before removing any components which have been fastened
using screws, etc.
You should have your unit tested for electrical safety at least
once a year as required by the Electricity at Work Regulations.
Spare parts are available for this unit. These can be obtained by
contacting your distributor.
When ordering any spare parts always quote the model and
serial number.
Please use the box provided below to record your model and
serial number for future information, this can be found on the
data label on the appliance.
Model number:
Serial number:
6. WARRANTY
As a manufacturer of catering equipment, Victor Manufacturing
Ltd offers warranty on all goods manufactured by the company
and supplied by its United Kingdom Distributors.
Victor Manufacturing Ltd is renowned for its reliability and
Victor Manufacturing Ltd provides on-site warranty in case of
failure included in the purchase price, which covers the costs of
spare parts and labour on your Victor Manufacturing Ltd goods
from the date of invoice for a period of 24 months.
The Victor Manufacturing Ltd warranty does not affect any legal
rights you have against the person who supplied your Victor
Manufacturing Ltd goods or any other legal right against Victor
Manufacturing Ltd under the laws of the United Kingdom - it is
an addition to those rights.
All goods sold by Victor Manufacturing Ltd are subject to the
Company’s standard conditions of sale, a copy of which is
available upon request.
Where the goods and components supplied by Victor
Manufacturing Ltd are of the company’s design and
manufacture, Victor Manufacturing Ltd will make good any
defects in those goods provided Victor Manufacturing Ltd
liability will be limited to the following:
It is the purchaser’s responsibility to prove that the unit is
under warranty, e.g. receipt of purchase, invoice number,
serial number, etc.
Damaged in transit claims must be reported in writing to the
company within 3 days of receipt for your claim to be
validated. Damaged goods will not be replaced or repaired if
they have been used.
Victor Manufacturing Ltd must authorise all warranty repairs
prior to the commencement of work. Work carried out on
goods prior to authorisation will not be covered nor will any
resultant damage.
All warranty will be immediately invalidated if in the
reasonable opinion of Victor Manufacturing Ltd,
unauthorised repairs or modifications have been made to the
goods, in the case of accident, misuse, or damage caused by
improper installation and altered or missing serial numbers.
Victor Manufacturing Ltd will not provide warranty repairs if
in our opinion the problem resulted from externally caused
damage, use outside the goods specification, faults caused
by inexperienced or non-approved repairers. All warranty will
be immediately invalidated if installation of equipment is not
in accordance with Victor Manufacturing Ltd installation
instructions supplied.
Customer adjustments explained in the operating manual
are not covered by Victor Manufacturing Ltd on-site warranty.
Assistance can be received by contacting the warranty desk.
The liability of Victor Manufacturing Ltd and its appointed
engineers are limited to the cost of repairs (parts and labour
only) of the unit under warranty. Loss of food or other
damages caused by faulty goods are not covered by the
warranty.
No fault found warranty calls and installation errors are not
covered under Victor Manufacturing Ltd warranty and will
result in a charge being made for the call-out and on-site
labour for our appointed engineer. The Victor Manufacturing
Ltd warranty does not cover the replacement of used
consumables, or parts that require period adjustment or
lubrication, unless the part is faulty.
You must have evidence that routine maintenance has been
carried out by a qualified engineer in accordance with the
instruction manual. This is of particular importance with
refrigerated and gas fuelled appliances. Work made
necessary by lack of routine maintenance or cleaning is not
covered by this warranty and will be chargeable.
Victor Manufacturing Ltd parts and labour warranty is valid

for the United Kingdom Mainland only. (Parts only all areas
outside the United Kingdom Mainland.)
Some parts are automatically not covered by the Victor
Manufacturing Ltd warranty (e.g. panels, glass, lamps,
shelves, etc.) Many surface finishes including paint and
plastic coated steel can be scratched and damaged if not
properly cared for; such damage is not covered by the Victor
Manufacturing Ltd warranty.
7. IF YOUR EQUIPMENT FAILS
Refer to the instruction manual. If the problem still cannot be
resolved, prepare a description of the fault you have.
Make sure you have your proof of purchase document (Invoice
number or serial number) and the model number of the
equipment that has failed.
Contact the warranty department on the following numbers:
• Warranty Desk Tel No: 01274 722125 (Office hours)
• Warranty Desk Fax No: 01274 307082 (Office hours)
• Warranty Desk Email: [e-mail]
• Emergency Warranty Tel No: 07876 898114 (All other times)
Warranty repairs are carried out between
9.00am and 5.00pm Monday - Friday.
Access required outside normal working hours may incur
charges.
Registered Office:
Victor Manufacturing Ltd
Prospect Works, Off South Street, Keighley BD21 5AA
Tel: [phone]
Email: [email protected].uk
WEBSITE
www.victoronline.co.uk
EMAIL
[email protected].uk
TELEPHONE
01274 722125