Victor DUKE User manual

OPERATING MANUAL
LIGHT DUTY HOT CUPBOARDS
MODEL NUMBERS
DUKE • HED30100 • HED40100 • HED50100
HED60100 • HED80100 • HED90100 • HED20100
Thank you for buying a Victor Unit. We hope and expect that
you will get many years of satisfactory use from your purchase.
In order to achieve the best results from your equipment please
read, and follow, the installation, operating, cleaning and
maintenance instructions below. Failure to follow them may
affect the warranty.
1. UNPACKING AND ASSEMBLY
All protective coating used on stainless steel surfaces of the hot
cupboard must be removed. The exposed surfaces can then be
wiped clean with a damp cloth, using a mild detergent or soap
if necessary.
Do not use any abrasive material or form of bleach for cleaning
purposes. Please see cleaning section of these instructions.
Static models:
Position the unit where it is to be used and ensure that it is
level. This is achieved by adjusting the feet, turning clockwise to
raise the unit and anticlockwise to lower the unit.
Mobile models:
Four castors are fitted, two of which are braked.
2. INSTALLATION
Where the appliance is to be positioned in close proximity to a
wall, partition, kitchen furniture, decorative finishes, etc., it is
recommended that they be made of a non combustible
material or clad in a suitable non-combustible heat insulating
material and that the closest attention be paid to fire
preventative regulations.
The appliance is fitted with a 13 Amp fused plug and only
requires connection to a suitable 13 Amp socket outlet. This
model is suitable for 230 – 240V A.C. supply only. Ensure that
the electricity supply is as stated on the model’s data plate.
Important:
Wires in the mains lead are coloured in accordance with the
following code:
Green and Yellow (Earth) • Blue (Neutral)) • Brown (Live)
Warning: This appliance must be earthed, do not touch internal
wiring.
As the colours of the wires in the mains lead on this appliance
may not correspond with the coloured markings identifying
the terminals in your plug, proceed as follows:
(a) The wire which is coloured green and yellow must be
connected to the terminal in the plug, which is marked with
letter E or the symbol .
(b) The wire which is coloured blue must be connected to the
terminal which is marked with the letter Nor is coloured black.
(c) The wire which is coloured brown must be connected to the
terminal which is marked with the letter L or is coloured red.
3. USE AND BEST PERFORMANCE
HOT CUPBOARD
The hot cupboard is thermostatically controlled either by
adjusting the thermostat knob, located on the control panel or
by an internal pre-set thermostat, which requires no
adjustment. To obtain the best performance, the following
procedure is suggested:
(a) Pre-heat the Hot cupboard empty for 30 minutes, with the
control knob turned on full. (Pre-set thermostat models should
just be switched on.)
(b) Load the Hot cupboard as required. Many factors will
determine the best control knob position, such as the amount
and temperature of the food loaded, and the frequency of the
opening and shutting of the doors. Experience from using the
hot cupboard will soon show the best setting for any given
occasion.
(c) Set the thermostat at the required temperature, No further
adjustment is necessary. (Pre-set thermostat models require no
adjustment.)
Stacked plates take a long time to heat through completely.
Please remember a Hot Cupboard is not designed to heat up or
cook food, but is designed to maintain it at a satisfactory
temperature before serving.
4. CLEANING
Switch off the unit at the mains before cleaning.
Stainless steel surfaces will give you many years of trouble-free
use as long as you follow a few simple rules. If it appears to
mark do not worry, it is usually not the steel but something
deposited on it which has stained.
Wash all surfaces before use:
You should use a damp cloth and a mild detergent or soap, or
similar cleaner. Always rinse well with clean water and dry the
surface with a soft cloth. Clean regularly when in use. Do use
soft cloths, nylon or bristle brushes.
Do not use:
Metal scrapers, wire brushes or wire wool pads as they can
scratch the steel. Do take care when handling sharp objects as
they can scratch the surface of stainless steel. Any scratches on
stainless steel will blend together over a period of time and
become less noticeable with age. There is no detriment to the
corrosion resistance or general performance of the material.
Do not use:
Bleach for cleaning purposes (remember dishwasher powders,
sterilising agents and similar products all contain chlorides). If
used, black pit marks, large brown patches or other such effects
may appear and permanent damage may be caused. If used
inadvertently rinse immediately with clean water.

When ordering any spare parts always quote the model and
serial number.
Please use the box provided below to record your model and
serial number for future information, this can be found on the
data label on the appliance.
Model number:
Serial number:
6. WARRANTY
As a manufacturer of catering equipment, Victor Manufacturing
Ltd offers warranty on all goods manufactured by the company
and supplied by its United Kingdom Distributors.
Victor Manufacturing Ltd is renowned for its reliability and
Victor Manufacturing Ltd provides on-site warranty in case of
failure included in the purchase price, which covers the costs of
spare parts and labour on your Victor Manufacturing Ltd goods
from the date of invoice for a period of 24 months.
The Victor Manufacturing Ltd warranty does not affect any legal
rights you have against the person who supplied your Victor
Manufacturing Ltd goods or any other legal right against Victor
Manufacturing Ltd under the laws of the United Kingdom - it is
an addition to those rights.
All goods sold by Victor Manufacturing Ltd are subject to the
Company’s standard conditions of sale, a copy of which is
available upon request.
Where the goods and components supplied by Victor
Manufacturing Ltd are of the company’s design and
manufacture, Victor Manufacturing Ltd will make good any
defects in those goods provided Victor Manufacturing Ltd
liability will be limited to the following:
It is the purchaser’s responsibility to prove that the unit is
under warranty, e.g. receipt of purchase, invoice number,
serial number, etc.
Damaged in transit claims must be reported in writing to the
company within 3 days of receipt for your claim to be
validated. Damaged goods will not be replaced or repaired if
they have been used.
Victor Manufacturing Ltd must authorise all warranty repairs
prior to the commencement of work. Work carried out on
goods prior to authorisation will not be covered nor will any
resultant damage.
All warranty will be immediately invalidated if in the
reasonable opinion of Victor Manufacturing Ltd,
unauthorised repairs or modifications have been made to
the goods, in the case of accident, misuse, or damage caused
by improper installation and altered or missing serial
numbers. Victor Manufacturing Ltd will not provide warranty
repairs if in our opinion the problem resulted from externally
caused damage, use outside the goods specification, faults
Do not splash the unit with bleach when cleaning around
the counter:
If you do, rinse the surface immediately with clean water
thoroughly.
Do not allow:
Corrosive foodstuffs such as fruit juices, vinegar, mustards,
pickles, mayonnaise, etc., to remain on stainless steel for long
periods. Wash and rinse away.
Do not leave:
Steel objects or utensils standing on the stainless steel surfaces
for long periods. They can rust and leave marks.
After cleaning with detergent always remove residues with a
wet cloth and wipe dry, if left they can have an etching effect
on the surface.
REMOVING AND REPLACING TOP HUNG DOORS
(Where purchased)
(a) Remove the door bar from the bottom of the doors, by
lifting one end up and removing.
(b) Grip the sides of the outer door and hinge out (1) until the
door can be lifted off the track (2) and removed from the
cupboard (3), repeat with the second door.
(c) Reverse the process to reattach the doors ensuring that the
correct door is refitted first, ensure the doors are fitted correctly
by sliding them left to right.
Correctly applied the instructions will result in continuous good
looks!
5. MAINTENANCE & SPARES
Important: You must disconnect the appliance from the mains
before removing any components which have been fastened
using screws, etc.
It is advisable to lubricate the doors once or twice a year with
petroleum jelly in order to keep them sliding smoothly.
Remove the doors (as above in cleaning) and put a small
amount of lubricant on the wheel / track that is fixed to the
door. Replace the door and slide from side to side for an even
distribution of the lubricant.
You should have the various items in your unit tested for
electrical safety at least once a year as required by the Electricity
at Work Regulations.
Spare parts are available for all models of equipment. These can
be obtained by contacting your distributor.
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caused by inexperienced or non-approved repairers. All
warranty will be immediately invalidated if installation of
equipment is not in accordance with Victor Manufacturing
Ltd installation instructions supplied.
Customer adjustments explained in the operating manual
are not covered by Victor Manufacturing Ltd on-site
warranty. Assistance can be received by contacting the
warranty desk.
The liability of Victor Manufacturing Ltd and its appointed
engineers are limited to the cost of repairs (parts and labour
only) of the unit under warranty. Loss of food or other
damages caused by faulty goods are not covered by the
warranty.
No fault found warranty calls and installation errors are not
covered under Victor Manufacturing Ltd warranty and will
result in a charge being made for the call-out and on-site
labour for our appointed engineer. The Victor Manufacturing
Ltd warranty does not cover the replacement of used
consumables, or parts that require period adjustment or
lubrication, unless the part is faulty.
You must have evidence that routine maintenance has been
carried out by a qualified engineer in accordance with the
instruction manual. This is of particular importance with
refrigerated and gas fuelled appliances. Work made
necessary by lack of routine maintenance or cleaning is not
covered by this warranty and will be chargeable.
Victor Manufacturing Ltd parts and labour warranty is valid
for the United Kingdom Mainland only. (Parts only all areas
outside the United Kingdom Mainland.)
Some parts are automatically not covered by the Victor
Manufacturing Ltd warranty (e.g. panels, glass, lamps,
shelves, etc.) Many surface finishes including paint and
plastic coated steel can be scratched and damaged if not
properly cared for; such damage is not covered by the Victor
Manufacturing Ltd warranty.
7. IF YOUR EQUIPMENT FAILS
Refer to the instruction manual. If the problem still cannot be
resolved, prepare a description of the fault you have.
Make sure you have your proof of purchase document (Invoice
number or serial number) and the model number of the
equipment that has failed.
Contact the warranty department on the following numbers:
• Warranty Desk Tel No: 01274 722125 (Office hours)
• Warranty Desk Fax No: 01274 307082 (Office hours)
• Warranty Desk Email: [e-mail]
• Emergency Warranty Tel No: 07876 898114 (All other times)
Warranty repairs are carried out between
9.00am and 5.00pm Monday - Friday.
Access required outside normal working hours may incur
charges.
Registered Office:
Victor Manufacturing Ltd
Prospect Works, Off South Street, Keighley BD21 5AA
Tel: [phone]
Email: [email protected].uk
WEBSITE
www.victoronline.co.uk
EMAIL
[email protected].uk
TELEPHONE
01274 722125