Viessmann Vitocom 100 Quick guide

Please file in Service Binder
5774 551 - 04 03/2016
VITOCOM 100
Vitocom 100
Type LAN1
Communication interface for remote monitoring and control of heating
systems via the internet, for the following user interfaces:
HVitotrol app
HVitodata 100 (www.vitodata100.viessmann.com)
Installation and Service
Instructions
for use by heating contractor
Read and save these instructions
for future reference.
Product may not be exactly as shown
IMPORTANT

5774 551 - 04
Vitocom 100, LAN 1 Installation and Service
Safety Instructions
Safety
Please follow these safety instructions closely to prevent
accidents and material losses.
Safety instructions explained
Note: Details identified by the word “Note” contain
additional information.
Target group
These instructions are exclusively designed for qualified
contractors.
HWork on the refrigerant circuit must only be carried out
by qualified and authorized refrigeration engineers
HWork on electrical equipment must only be carried out
by a qualified electrician
HThe system must be commissioned by the system
installer or a qualified person authorized by the installer
Regulations
Observe the following when working on this system:
HNational installation requirements
HAll legal instructions regarding the prevention of
accidents
HAll legal instructions regarding environmental protection
HThe Code of Practice of relevant trade associations
HAll current safety regulations.
Working on the system
HIsolate the system from the power supply and check
that it is no longer ‘live’, e.g. by removing the separate
fuse or by means of a main isolator
Note: In addition to the control circuit, there may be
several power circuits.
HSafeguard the system against unauthorized reconnection
Repair work
Auxiliary components, spare and wearing parts
WARNING
Contact with ‘live’ components can lead to severe
injuries.
Some components on the PCBs will remain ‘live’ even
after the power supply has been switched off.
Before removing covers from appliances, wait at least
4 minutes for the power to dissipate.
WARNING
This symbol warns against the risk of injury.
CAUTION
This symbol warns against the risk of material losses
and environmental pollution.
CAUTION
Electronic assemblies can be damaged by electrostatic
discharges. Before beginning work, touch grounded
objects, such as heating or water pipes, to discharge
static loads.
CAUTION
Repairing components that fulfil a safety function can
compromise the safe operation of your system.
Replace faulty components only with original
Viessmann spare parts.
CAUTION
Spare and wearing parts that have not been tested
together with the system can compromise its function.
Installing non-authorized components and making
non-approved modifications or conversions can
compromise safety and may invalidate our warranty.
For replacements, use only original spare parts supplied
or approved by Viessmann.
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Page
Vitocom 100, LAN 1 Installation and Service Table of Contents
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3
Safety Instructions ................................................. 2
Safety and Liability .................................................. 4
System Requirements ................................................ 5
Operation with the Vitotrol App.................................. 6
Operation with the Vitodata 100 User Interface ......... 7
Check Network Settings............................................. 7
Sequence Overview................................................... 8
Installing the Wall Mounting Bracket ........................... 8
Removing the Cover .................................................. 9
Overview of Connections ........................................... 9
Installing the Communication Module in the
Vitotronic Control Unit..............................................10
Connecting the Vitocom 100 to the Vitotronic
Control Unit.............................................................10
Connecting to the Network (LAN)...............................10
Inserting the Vitocom 100 to the Wall Mounting Bracket .. 10
Power Supply ..........................................................10
Display and Control Elements ................................. 11
Switching on the Vitocom 100 ................................ 13
Checking the LON Connection to the Vitotronic
Control Unit.............................................................14
Configuring Network Using Static IP...........................15
Registering the User / Setting up the Heating System... 16
Function Test...................................................... 16
Enabling Maintenance ...............................................17
Regular Function Testing ..........................................17
Return to Delivered Condition ....................................17
Troubleshooting Measures ........................................18
Ordering Parts..........................................................19
Parts List.................................................................19
Specifications ....................................................... 20
Safety
Preparing for Installation
Installation Sequence
Commissioning
Service Functions
Troubleshooting
Parts
Specification

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4
Preparing for Installation
Safety and Liability
Liability
Viessmann accepts no liability for loss of profit,
unattained savings, or other direct or indirect
consequential losses resulting from the use of the
Vitocom or the software, nor for losses resulting from
inappropriate use.
The Viessmann General Terms and Conditions apply;
these are listed in the relevant current Viessmann price
list.
Viessmann accepts no liability for SMS and e-mail
services provided by network operators.
The terms and conditions of the relevant network
operators therefore apply.
Heating system
HThe Vitocom 100, type LAN1 can be used with
Vitotronic control unit, with or without heating circuits
downstream.
HThe max. number of devices (LON subscribers)
comprising of cascade control boiler(s) and heating
circuit control units is 30.
Supported heat sources
For an up to date list of supported heat sources, see
Online help Vitodata 100 (www.vitodata100.viessmann.
com).
Operational reliability
Note: The Vitocom 100 establishes communication via
the internet between the connected Vitotronic
control unit and the user interfaces, e.g. Vitodata
100 or Vitotrol app.
Technical details on the control functions and the
messages transferred should be taken from the
installation and service instructions for the
Vitotronic control unit or the heat source.
The respective range of functions will
only be available if the following conditions
are met:
HThe Vitotronic control units and the Vitocom 100 must
be connected and configured correctly.
HThe Vitocom 100 is connected to the internet via
a DSL router.
HInternet access must be available at all times.
HUser registration has been carried out (see page 16).
HIn order to send messages via the Vitodata 100, the
recipients must be set up correctly on the Vitodata
server.
HTo ensure that messages can still be transferred during
mains failure, we recommend connecting the Vitocom
100 and DSL router to the power supply via a UPS.
Note: - The heating system and the functionality of the
message paths must be checked at regular
intervals.
- For further improvement of the operational
reliability of the heating system, we recommend
implementing supplementary measures,
e.g. frost protection or monitoring for water damage.

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Vitocom 100, LAN 1 Installation and Service Preparing for Installation
System Requirements
User account on the Vitodata server
Operating a Vitocom 100 and using the Vitotrol app
require a valid user account on the Vitodata server.
Registration is possible either using the Vitodata 100
user interface or the Vitotrol app (see page 16).
Operator unit for the Vitotrol app
Recommended mobile end device (for operating system,
see App Store):
HiPhone 4 and iPhone 4S
HiPad and iPad2
HiPod Touch with retina display
Operator unit for the Vitodata 100 user interface
Computer equipped with the following:
HWindows XP, Windows Vista, Windows7 operating
system
HWeb browser Microsoft Internet Explorer, Version 8.0
or
Mozilla Firefox, Version 3.0
H‘Live’ internet connection
Recipients
HEnd device (e.g. computer) for receiving email.
HMobile phone for receiving SMS (only with internet
service “Vitodata 100 fault management”).
HFax for receiving messages (only with internet service
“Vitodata 100 fault management”).
IP network
DSL router with a free LAN connection (on site).
HInternet connection with “flat rate” (flat rate tariff
independent of time and data volume) with high level
of availability, i.e. the Vitocom 100 is permanently
connected with the Vitodata server.
HHave dynamic IP addressing (DHCP) in the network
(LAN) checked on site, and if required set up, by an IT
expert prior to commissioning.
HDetermine the routing and safety parameters in the
IP network (LAN) so that port 80 and port 443 are
approved for direct outgoing connections. Prior to
commissioning have this checked on site by an IT
expert and, if necessary, set up.
Note: During operation, the Vitocom 100 establishes a
secure internet connection to the Vitodata server.
The Vitocom 100 cannot be connected to any other
servers.

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Preparing for installation
Operation with the Vitotrol App
Functions
Vitotrol app control functions
HSetting set temperatures.
HSetting operating programs.
HScanning operating conditions and temperatures
Note: The Vitotrol app only allows the user to access
one system at a time using a single end device.
For further information on the Vitotrol app, see
www.viessmann.de/vitotrolapp.
Forwarding messages
Pending messages in the heating system, e.g. sensor or
burner faults are transferred via LON to the Vitocom 100.
The Vitocom 100 transmits these messages to the
Vitodata server. The Vitotrol app scans the status of the
heating system cyclically and displays the messages.
Note: Heating system messages are only displayed if the
Vitotrol app is enabled on the mobile end device.
Content of messages
HNotification type
HMessage code
HMessage text
Heat source installation and service instructions
Legend
A Heat source with control unit (see page 4)
BLON cable
CVitocom 100
DIP network (on site)
EDSL router (on site)
FSecure internet connection to the Vitodata server
GVitodata server
HMobile end device (see page 5) with the Vitotrol app:
HRemote control of the heating system.
HMessage retrieval.
For remote control of Viessmann heating systems with
Vitotronic control units via IP networks.

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Vitocom 100, LAN 1 Installation and Service Preparing for installation
Operation with Vitodata 100 User Interface
For remote monitoring and control of Viessmann heating
systems with Vitotronic control units via IP networks.
Functions
Vitodata 100 control functions
HSetting set temperature values, heating curve slope and
level.
HSetting operating programs, holiday programs and
switching times.
HSetting party or economy mode.
HScanning operating conditions and temperatures
Legend
AHeat source with control unit (see page 4)
BLON cable
CVitocom 100
DIP network (on site)
EDSL router (on site)
FSecure internet connection to the Vitodata server
G Vitodata server, registration and log-in via www.
vitodata100.viessmann.com
H Computer:
HRemote control of the heating system
via the Vitodata 100 user interface
HReceipt of messages via email
KFax for receiving messages (only with internet service
“Vitodata 100 fault management”)
LMobile phone for receiving messages via SMS (only
with internet service “Vitodata 100 fault
management”)
Forwarding messages
Pending messages in the heating system, e.g. sensor or
burner faults, are transferred via LON to the Vitocom 100.
The Vitocom 100 transmits these messages to the
Vitodata server. The messages can be displayed on the
Vitodata 100 user interface. If recipients (email, fax or
SMS) are stored on the Vitodata server, the messages are
automatically forwarded to these recipients.
Note: The Vitodata fault management internet service is
required for forwarding messages by fax or SMS
(Vitocom 100 standard delivery, free of charge for
3 years).
Content of messages
HDate and time
HSystem description
HMessage text
HFault code
HSystem status
Heat source installation and service instructions
Have the following settings on the DSL router checked,
and if necessary adjusted, by an IT expert:
HDynamic IP addressing (DHCP) must e enabled.
HPort 80 and port 443 must be approved for outgoing
connections.
Checking Network Settings

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Installation Sequence
Sequence Overview
Sequence Responsibility Page
Installation
1 Check system requirements. Heating contractor/IT expert 5
2 Install wall mounting bracket. Heating contractor 8
3 Install communication module in Vitotronic module in
Vitoronic control unit.
Heating contractor
See communication
module installation
4 Connect Vitocom 100 to the Vitotronic control unit. Heating contractor
6 Connect Vitocom 100 to network (LAN). Heating contractor/IT expert 10
7 Insert Vitocom 100 in wall mounting bracket. Heating contractor 10
8 Power supply Heating contractor 10
Commissioning
9 Switch on Vitocom 100. Heating contractor 13
10 Check LON connection to the Vitotronic control unit. Heating contractor 14
11 Register user and set up heating system.
HOperation with the Vitotrol app
HOperation with the Vitodata 100 user interface
Heating contractor/system user 16
16
12 Trigger heating system fault and check reporting. Heating contractor 16
Installing the Wall Mounting Bracket
Note: The installation site must be dry and free from the
risk of frost. Safeguard ambient temperatures
between 32° F and 104° F (0 and 40 °C).
Note: When selecting the installation site, bear in mind
the length of the connecting cables (standard
delivery).
Connecting cables Length
LAN connecting cable (may be
extended on site by IT expert)
6.5 ft. (2 m)
(may be extended with accessory, see
communication module installation
instructions)
23 ft. (7 m)
Connecting cable for plug-in power
supply unit
Approx.
6.2 ft. (1.9 m)

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Vitocom 100, LAN 1 Installation and Service Installation Sequence
Removing the Cover
Overview of Connections
Refit in reverse order.
!Plug-in power supply unit connection, 5 V–, internal +, external –, min. .6 A (see page 13)
§Not Used
$RJ 45 connector for LAN connection cable to DSL router (see page 10 and “Explanation of displays” see page 11, 12)
)LON terminator, is enabled in the delivered condition (position of switch left, do not adjust)
aÖ RJ 45 connector for LON connection cable (red) to the Vitotronic control unit (see communication module
installation instructions)

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Installation Sequence
Installing the Communication Module in the Vitotronic Control Unit
Connecting the Vitocom 100 to the Vitotronic Control Unit
Communication module installation instructions
Communication module installation instructions
Connecting to the Network (LAN)
1. Plug LAN connecting cable into LAN connection $
of the Vitocom 100.
2. Plug the free end of the LAN connecting cable into
a LAN connection on the DSL router or at the on-site
network installation.
Inserting the Vitocom 100 to the Wall Mounting Bracket
DSL router documentation (on site)
Power Supply
See chapter "Switching on the Vitocom 100" on page 13.