Viessmann Vitocom 100 User manual

Operating instructions
for the system user
VIESMANN
Remote monitoring and remote control of heating systems
VITOCOM 100
5782 277 GB 2/2013 Please keep safe.

2
Please follow these safety instructions closely to prevent accidents and mate-
rial losses.
Safety instructions explained
Danger
This symbol warns against the
risk of injury.
!Please note
This symbol warns against the
risk of material losses and envi-
ronmental pollution.
Note
Details identified by the word "Note" con-
tain additional information.
Target group
These operating instructions are
designed for heating system users.
This appliance has not been designed to
be operated by individuals (including
children) with limited physical, sensory
or mental capacities or who are lacking
in the appropriate experience and/or
knowledge, unless they are supervised
by a person with responsibility for their
safety or were instructed by that person
in the operation of this appliance.
!Please note
Children must be supervised.
Ensure that children never play
with the appliance.
Danger
Incorrectly executed work on the
heating system can lead to life-
threatening accidents.
■ Work on gas installations must
only be carried out by a regis-
tered gas fitter.
■ Work on electrical equipment
must only be carried out by a
qualified electrician.
If you smell gas
Danger
Escaping gas can lead to explo-
sions which may result in serious
injury.
■ Do not smoke. Prevent naked
flames and sparks. Do not
switch lights or electrical appli-
ances on or off.
■ Close the gas shut-off valve.
■ Open windows and doors.
■ Evacuate any people from the
danger zone.
■ Notify your gas or electricity
supplier and your local heating
contractor from outside the
building.
■ Shut off the electricity supply to
the building from a safe place
(outside the building).
Safety instructions
For your safety
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If you smell flue gas
Danger
Flue gas can lead to life-threat-
ening poisoning.
■ Shut down the heating system.
■ Ventilate the installation site.
■ Close all doors in the living
space.
In case of fire
Danger
If there is a fire, there is a risk of
burns and explosion.
■ Shut down the heating system.
■ Close shut-off valves in the fuel
supply lines.
■ Use a tested fire extinguisher,
class ABC.
What to do if the heating system
develops faults
Danger
Fault messages indicate faults in
the heating system. If faults are
not rectified, they can have life
threatening consequences.
Do not acknowledge fault mes-
sages several times in quick suc-
cession. Inform your heating con-
tractor so the cause can be ana-
lysed and the fault rectified.
Installation room conditions
Danger
Sealed vents result in a lack of
combustion air. This leads to
incomplete combustion and the
formation of life threatening car-
bon monoxide.
Never cover or close existing
vents.
Do not make any subsequent
modifications to the building
characteristics that could affect
safe operation (e.g. cable/pipe-
work routing, cladding or parti-
tions).
Danger
Easily flammable liquids and
materials (e.g. naphtha, solvents,
cleaning agents, paints or paper)
can cause deflagration and fire.
Never store or use such materials
in the boiler room or in direct
proximity to the heating system.
!Please note
Incorrect ambient conditions can
lead to heating system damage
and can put safe operation at
risk.
■ Ensure ambient temperatures
are above 0 °C and below
35 °C.
■ Prevent air contamination by
halogenated hydrocarbons
(e.g. as contained in paints,
solvents or cleaning fluids) and
excessive dust (e.g. through
grinding/polishing work).
■ Avoid continuously high humid-
ity levels (e.g. through frequent
drying of washing).
Safety instructions
For your safety (cont.)
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Extractors
Operating appliances that extract air to
the outside (cooker hoods, extractors, air
conditioning units, etc.) can create neg-
ative pressure. If the boiler is operated at
the same time, this can lead to reverse
flow of the flue gas.
Danger
The simultaneous operation of
the boiler and appliances that
extract air to the outside can
result in life threatening poison-
ing due to reverse flow of the flue
gas.
Take suitable steps to ensure an
adequate supply of combustion
air. If necessary, contact your
heating contractor.
Auxiliary components, spare and
wearing parts
!Please note
Components not tested with the
heating system may lead to dam-
age to the heating system, or may
affect its functions.
Installation or replacement work
must only be carried out by quali-
fied personnel.
Safety instructions
For your safety (cont.)
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Operational reliability and liability
Intended use......................................................................................................... 7
Operational reliability............................................................................................ 7
■Liability.............................................................................................................. 8
Introductory information
System requirements........................................................................................... 9
■Heating system................................................................................................. 9
■Mobile network:................................................................................................. 9
Commissioning..................................................................................................... 10
Terminology.......................................................................................................... 10
Your device is preset at the factory...................................................................... 11
Operating the device
Functions.............................................................................................................. 12
Display and control elements............................................................................... 12
■ Without cover.................................................................................................... 12
■ With cover......................................................................................................... 14
■ Interpreting the LED indicators......................................................................... 14
Safety................................................................................................................... 16
Controlling the device
SMS commands................................................................................................... 18
Reply SMS........................................................................................................... 18
Example SMS....................................................................................................... 18
Control functions
Entering operating mode changeover.................................................................. 19
Message forwarding............................................................................................. 20
Additional SMS commands
SMS commands (brief summary)......................................................................... 21
Creating SMS templates in the mobile phone...................................................... 21
Changing the access code................................................................................... 22
Deleting previous entries...................................................................................... 23
Reinstating the delivered condition...................................................................... 23
Commissioning the Vitocom
Changing the SIM card......................................................................................... 24
■ Removing the cover.......................................................................................... 24
■ Inserting the SIM card....................................................................................... 24
■ Closing the cover.............................................................................................. 26
■ Restarting the Vitocom...................................................................................... 26
Index
Index
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Entering the PIN................................................................................................... 27
Entering the PUK.................................................................................................. 28
Sending a commissioning SMS............................................................................ 28
■ Reply SMS........................................................................................................ 29
Device settings
Changing the mobile phone numbers.................................................................. 30
Selecting the language......................................................................................... 30
Entering the current date...................................................................................... 31
Entering information texts..................................................................................... 31
Credit monitoring
Validity of SIM card.............................................................................................. 33
■ Entering the SIM card end date ....................................................................... 33
■ SIM card runtime............................................................................................... 34
■ Entering the SIM card credit (prepaid).............................................................. 34
■ Entering the cost per SMS (prepaid)................................................................. 34
■ Credit warning (prepaid)................................................................................... 35
Calling up
Calling up the access code.................................................................................. 36
Calling up current settings.................................................................................... 36
What to do if...
Faults with LED indication.................................................................................... 37
Faults without LED indication............................................................................... 38
Fault messages.................................................................................................... 38
Appendix
Terminology.......................................................................................................... 40
Keyword index.................................................................................................... 42
Index
Index (cont.)
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The device is intended exclusively for
remote controlling systems with
Viessmann heat sources and for remote
monitoring systems with Viessmann
heat sources and third party systems.
The device is intended to be installed
and operated in conjunction with
Vitotronic control units only, with due
attention paid to the associated installa-
tion, service and operating instructions.
Power is supplied exclusively via the
plug-in power supply unit supplied.
Intended use presupposes that a suffi-
cient reception level (mobile network) is
present and that the SIM card is
approved by Viessmann and enabled by
the mobile phone provider. Message
destinations must be set up correctly.
Operational reliability
Danger
The Vitocom radio signals (when
communicating via mobile
phone) may cause interference,
particularly with pacemakers,
hearing aids and defibrillators.
If any such equipment is used,
avoid the immediate vicinity of
the operational Vitocom.
The Vitocom 100 only relays faults
occurring in the connected Vitotronic
control units and in the components con-
nected to the configured input of the
Vitocom.
Further information regarding
transmitted messages:
Installation and service instruc-
tions for the Vitotronic control
units or heat sources
The full range of functions is only avail-
able if the following conditions are met:
■ The Vitotronic control units and the
Vitocom 100 must be connected and
configured correctly.
■ The SIM card must be enabled.
■ The message destinations of the
Vitocom 100 must be set up correctly.
■ To ensure that messages can still be
sent if there is a power failure, we rec-
ommend connecting the Vitocom 100
to the power supply via a UPS (on
site).
Note
■ The heating system and the function-
ality of the message paths must be
checked at regular intervals.
■ To further improve the operational reli-
ability of the heating system, we rec-
ommend implementing supplemen-
tary measures, e.g. frost protection or
monitoring for water damage.
Operational reliability and liability
Intended use
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Liability
Viessmann accepts no liability for loss of
profit, unattained savings, or other direct
or indirect consequential losses resulting
from the use of Vitocom 100, nor for los-
ses resulting from inappropriate use.
The limitation of liability shall not apply if
the damage was caused by Viessmann
deliberately or through gross negli-
gence, or if mandatory liability applies
due to product liability legislation.
The Viessmann General Terms and
Conditions apply, which are included in
each current Viessmann pricelist.
Viessmann accepts no liability for SMS,
email or fax services, which are provided
by network operators. The terms and
conditions of the respective network
operators apply in this context.
Operational reliability and liability
Operational reliability (cont.)
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Heating system
■ The Vitocom 100, type GSM2 is
approved for 1 heating system with or
without heating circuits downstream.
■ The control unit is connected to the
Vitocom 100 via KM BUS.
■ Mains socket 230 V/50 Hz
Mobile network:
■ Ensure adequate GPRS radio signal
from the mobile network at the
Vitocom 100 aerial prior to installation,
check with mobile phone if necessary.
■ Request SIM card activation at least
3 days before commissioning.
For further information on activation/
registration see the supplied enve-
lope.
■ Depending on your order, use either
the supplied SIM card or an approved
SIM card.
SIM card requirements:
■ SMS facility
■ Bi-directional SMS communication
(sending and receiving)
SIM cards approved for use with the
Viessmann Vitocom:
■ T-Mobile (standard for Vitocom 100
with SIM card)
■ Vodafone
■ E-Plus
Note
The SIM cards have been tested at a ref-
erence location. Perfect operation can-
not be guaranteed in some regions.
Message paths / Message destina-
tions
■ Mobile phone for receiving and send-
ing messages by SMS.
Up to 2 mobile phones can be speci-
fied as message destinations.
Introductory information
System requirements
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Important information regarding sys-
tem limitations
■ The transmission range of the
Vitocom 100 has only been tested
with the approved SIM cards (at the
time of publication of this document,
for use with the Vitocom 100). The per-
fect function of the Vitocom 100 can
only be guaranteed with tested SIM
cards.
■ The SMS transmission is a service
provided by the mobile phone network
operator. We cannot accept liability for
the function range of the Vitocom 100
if changes are implemented by the
mobile phone operator.
■ The function range of the
Vitocom 100 has not been tested with
all types of mobile phone. Although no
limitations were detected with any of
the tested mobile phones, the perfect
function of the Vitocom 100 cannot be
guaranteed for all available mobile
phones.
Commissioning
Commissioning the Vitocom as well as
instructing users in its operation should
be carried out by your heating contrac-
tor.
Terminology
To provide you with a better understand-
ing of the functions of your Vitocom 100
some terminology is explained.
The terms are marked as follows:
Introductory information
System requirements (cont.)
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Further information can be found
in chapter "Terminology" in the Ap-
pendix.
Your device is preset at the factory
Your Vitocom 100 is preset at the fac-
tory.
Your heating contractor has input further
settings for you during commissioning.
Standby
Provided the following requirements
have been met, the Vitocom 100 is ready
for operation. You can use the
Vitocom 100 if (see page 19):
■ Your heating contractor has installed
the equipment.
■ Your heating contractor has connec-
ted the KM BUS cable of the
Vitocom 100 to the control unit.
■ The SIM card has been inserted and
the PIN code has been entered.
■ The power supply has been connec-
ted.
■ The field strength indicator "2" illumi-
nates or flashes according to the field
strength (see page 14).
■ The following LED indicators illumi-
nate green: mobile network connec-
tion status "3" and operating status
indicator "4".
Power failure
All settings are saved if there is a power
failure.
Only for prepaid SIM cards:
If an end date for the SIM card validity
("enddat", see page 33) has been
entered, an SMS alert is sent to the 1st
and 2nd mobile phone number after a
power failure. The SMS alert requests
the current date to be re-entered
("akdat", see page 31).
Introductory information
Terminology (cont.)
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Summary of functions
E
BC
A
D
F
AViessmann heat source
BConnecting cable (KM BUS)
CVitocom 100
DAerial with SMA connection
EMobile network
FMobile phone
Your mobile phone enables you to com-
municate with the Vitocom 100 via
SMS.
The Vitocom 100 provides the following
functions for your heating system:
■ Remote switching
■ Remote access
■ Remote monitoring
Note
Observe the system requirements (see
page 9).
Display and control elements
Without cover
To remove cover, see page 24.
Operating the device
Functions
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A
AType plate
SIMCARD SIM card position
"S1" PIN rotary selector (see
page 27)
"T1" Maintenance button (only for
heating contractors)
"T2" Confirmation button (see
page 27)
"T3" No function
"T4" Reset button (see
page 23)
"1" PIN entry indicator (green
LED)
"2" Field strength indicator (yel-
low, green and red LEDs)
"3" Indicator for mobile network
connection status (yellow
and green LEDs)
"4" Operating status indicator
(green and red LED)
"5" Indicator, data transfer serv-
ice interface (green LED)
Operating the device
Display and control elements (cont.)
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With cover
3 4 T12
"T1" Maintenance button (only for heat-
ing contractors)
"2" Field strength indicator (yellow,
green and red LEDs)
"3" Indicator for mobile network con-
nection status (yellow and green
LEDs)
"4" Operating status indicator (green
and red LED)
Interpreting the LED indicators
PIN entry indicator "1"
Flashes green Only for PIN entry (see page 27).
Illuminates green
Field strength indicator "2"
Flashes yellow/
flashes red/illumi-
nates red
Field strength indicator (see page 15)
SIM card fault (see page 38)
Flashes green Only for PIN entry (see page 27).
Illuminates green
Indicator for mobile network connection status "3"
Flashes yellow/illu-
minates yellow
■ Establishing a connection to a mobile network or connection
fault (see page 37)
or
■ SIM card fault (see page 38)
Illuminates green Only for PIN entry (see page 27).
Flashes green
Operating status indicator "4"
Operating the device
Display and control elements (cont.)
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Illuminates red Maintenance enabled. Your heating contractor enables this
function before carrying out maintenance work. The mainte-
nance function terminates automatically after 8 hours.
Flashes red slowly ■ Heating system fault
■ Digital input DI1 fault
■ SIM card fault (see page 38)
Flashes red quickly ■ Internal Vitocom 100 fault
■ SIM card fault (see page 38)
Flashes green for
longer than 5 min af-
ter being switched
on
Fault when initialising the Vitocom 100 (see page 37)
Illuminates green "Standard mode", no heating system or Vitocom 100 fault
Flashes green slow-
ly
The Vitocom 100 is initialised after the power supply unit is
plugged in or reset button "T4" is pressed
or
PIN entry (see page 27).
Flashes green
quickly
Software update is being installed. The device must not be
isolated from the mains.
Field strength (reception quality)
Continuous operation is only possible if
field strength indicator "2" illuminates
green.
Field strength indi-
cator "2"
Flash-
es red
Illumi-
nates
red
Flash-
es yel-
low
Illumi-
nates
yellow
Flash-
es
green
Illumi-
nates
green
Current field
strength
1 – 16 %
17 – 32 %
33 – 50 %
51 – 66 %
67 – 84 %
85 – 100 %
Operating the device
Display and control elements (cont.)
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Displaying SMS transmission
Vitocom 100 func-
tion
LED indicator
Prepare to send SMS Mobile network connection
status "3"
LED flashes yellow (estab-
lishing connection)
SMS is being sent Mobile network connection
status "3"
LED illuminates yellow (con-
nection made)
SMS successfully
sent
Mobile network connection
status "3"
LED is switched off
SMS was not sent Operating status indicator "4" LED flashes red
Safety
Three codes prevent unauthorised
access to your heating system via the
Vitocom 100:
PIN
Further information can be found
in chapter "Terminology" in the Ap-
pendix.
■ The PIN is specific to the inserted SIM
card and is stored in the Vitocom 100.
■ The PIN is a 4 digit number that cannot
be modified by an SMS.
■ Once a PIN has been entered it
remains permanently in force, even
after a power failure.
PUK
Further information can be found
in chapter "Terminology" in the Ap-
pendix.
If the PIN code has been incorrectly
entered several times, the PUK of the
SIM card must be entered (see
page 28).
Access code
■ The access code is a feature of the
Vitocom 100, independent of the SIM
card used.
■ The 4-digit access code is preset to
1111 in the delivered condition.
■ You can modify it by SMS with the
"code" command (see page 22).
Immediately after entering them, the
Vitocom 100 will automatically send
new access codes by SMS to both
stored mobile phone numbers.
■ The access code must be entered at
the start of each SMS to the
Vitocom 100 (not for the "pass-
word"command).
Operating the device
Display and control elements (cont.)
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Note
If you have forgotten your access code,
you can check it with the "password"
command (see page 22).
Note
For improved access security we recom-
mend changing the access code after
commissioning the Vitocom 100 and
after executing the SMS command
"password" (see page 22).
Operating the device
Safety (cont.)
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The Vitocom 100 is operated solely by
SMS messages via a mobile phone.
Observe the following principles when
sending an SMS to the Vitocom 100:
■ The access code must always be at
the start of the SMS command.
■ Several SMS commands can be com-
bined into one SMS (except for
"reset" commands).
■ A space þ is always required between
the access code and one or more com-
mands.
■ The text length of an SMS command
is restricted to 70 characters. If the
text is longer it will be cut after the final
permitted character.
■ SMS commands may be composed in
upper or lower case.
Reply SMS
■ Every SMS received by the
Vitocom 100 is acknowledged with a
reply SMS.
– "OK": Command successful
– "ERROR": Command not carried
out (error)
■ The Vitocom 100 always sends the
reply SMS (acknowledgement) to both
mobile phone numbers "mobnr1" and
"mobnr2" (if programmed).
■ If the reply SMS is longer than 70 char-
acters, it is transmitted in several
replies.
Example SMS
3 commands combined in one SMS
1. Modification of the access code
■accepted
2. Modification of mobile phone number
2
■accepted
3. Modification of operating mode (0 =
DHW only) of heating circuit 4
■Fault
(Only 3 heating circuits permitted)
SMS from the user
1111þcodeþ2345
þmobnr2þ017198765432
þbahk4þ0
Reply SMS as confirmation and error
message
2345 CODE 2345 OK MOBNR2
017198765432 OK BAHK4 0 ERROR
Controlling the device
SMS commands
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Further information can be found
in chapter "Terminology" in the Ap-
pendix.
The operating modes of up to three heat-
ing circuits ("...hc1" for heating circuit 1
etc.) can be changed over with the
Vitocom 100.
Constant temperature control unit:
The switching of the heating system's
operating mode via a connected clock
thermostat (if installed) takes priority.
Weather-compensated control unit:
Changeover is not possible when the
holiday program is active.
SMS
com-
mand
Associ-
ated com-
mands
Constant temperature con-
trol unit
Weather-compensated con-
trol unit
bahkxþ Operating mode for heating
circuit x = 1:
Operating mode for heating
circuit x = 1, 2 or 3:
0DHW only DHW only
1Constant standard Constant reduced
2Constant standard Constant standard
3Constant standard Heating according to time pro-
gram
4Constant standard Heating according to time pro-
gram
5Standby mode Standby mode
Example:
Selecting operating mode 5 for
heating circuit 1.
SMS from the user
1111þbahk1þ5
Reply SMS from the Vitocom 100
1111 BAHK1 Standby mode OK
Control functions
Entering operating mode changeover
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Any pending messages from the heating
system, e.g. sensor or burner faults, are
sent to the Vitocom 100 via KM BUS.
The Vitocom 100 sends these messages
to the saved message destinations.
Note
In a LON system, only the control unit
that is connected to the Vitocom 100 via
the KM BUS is monitored.
Message content
■ Message type
■ Message code
■ Message text
For information on messages, see instal-
lation and service instructions for the
Vitotronic control units or the heat
source.
The following are automatically reported
by SMS via the mobile phone network:
■ Faults
■ Expiry of SIM card
■ If an expiry date for the SIM card
("enddat") was entered: Following a
power failure an SMS is sent request-
ing the current date "aktdat" to be
entered.
Example:
"aktdat" was deleted by a power failure.
After the power supply has been
restored, the Vitocom 100 sends the fol-
lowing SMS alert to "mobnr1" and
"mobnr2":
SMS alert as request:
1111þPlease enter AKTDAT
Control functions
Message forwarding
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