Viessmann Vitocom 100 Operating instructions

Installation and service
instructions
for contractors
VIESMANN
Vitocom 100
Type GSM
Remote monitoring and remote control of heating systems
For applicability, see the last page
VITOCOM 100
5606 565 GB 10/2011 Please keep safe.

2
Please follow these safety instructions closely to prevent accidents and mate-
rial losses.
Safety instructions explained
Danger
This symbol warns against the
risk of injury.
!Please note
This symbol warns against the
risk of material losses and envi-
ronmental pollution.
Note
Details identified by the word "Note" con-
tain additional information.
Target group
These instructions are exclusively
designed for qualified contractors.
■ Work on electrical equipment must
only be carried out by a qualified elec-
trician.
■ The system must be commissioned by
the system installer or a qualified per-
son authorised by the installer.
Regulations
Observe the following when working on
this system:
■ National installation requirements
■ Legal instructions regarding the pre-
vention of accidents
■ Legal instructions regarding environ-
mental protection
■ The Code of Practice of relevant trade
associations
■ All current safety regulations as
defined by DIN, EN, DVGW, VDE and
all locally applicable standards
aÖNORM, EN and ÖVE
cSEV, SUVA, SVTI and SWKI
Working on the system
■ Isolate the system from the power sup-
ply (e.g. by removing the separate fuse
or by means of a mains isolator) and
check that it is no longer 'live'.
■ Safeguard the system against unau-
thorised reconnection.
!Please note
Electronic assemblies can be
damaged by electrostatic dis-
charges.
Before beginning work, earthed
objects, such as heating or water
pipes, must be touched to dissi-
pate any static charge.
Repair work
!Please note
Repairing components that fulfil a
safety function can compromise
the safe operation of your sys-
tem.
Replace faulty components only
with original Viessmann spare
parts.
Safety instructions
Safety instructions
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Auxiliary components, spare and
wearing parts
!Please note
Spare and wearing parts that
have not been tested together
with the system can compromise
its function. Installing non-author-
ised components and making
non-approved modifications or
conversions can compromise
safety and may invalidate our
warranty.
For replacements, use only orig-
inal spare parts supplied or
approved by Viessmann.
Safety instructions
Safety instructions (cont.)
5606 565 GB

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Installation instructions
Safety and liability.............................................................................................. 6
Preparing for installation
System requirements........................................................................................... 7
Vitocom 100 functions.......................................................................................... 8
Installation sequence
Installing the Vitocom 100.................................................................................... 9
Overview of electrical connections....................................................................... 10
Connecting the Vitocom 100................................................................................ 12
Digital input connections...................................................................................... 14
Power supply........................................................................................................ 16
Service instructions
Commissioning
Commissioning steps – Overview........................................................................ 18
Inserting the SIM card ......................................................................................... 18
Entering the SIM card PIN.................................................................................... 20
Sending the commissioning SMS to the Vitocom 100 ......................................... 21
Creating SMS templates in the mobile phone...................................................... 22
SMS commands
Notes on SMS commands.................................................................................... 23
Changing the access code................................................................................... 23
Language selection.............................................................................................. 24
Entering information text...................................................................................... 25
Entering a mobile phone number......................................................................... 25
Entering operating mode changeover.................................................................. 26
Entering SIM card credit (prepaid only)................................................................ 27
Entering the cost for sending one SMS (prepaid only)......................................... 28
Entering SIM card valid from date (prepaid only)................................................. 28
Re-starting the Vitocom 100 and selection resets................................................ 30
Scanning
Scanning current settings..................................................................................... 31
LED indications
LED descriptions.................................................................................................. 32
Reception quality (Field strength)......................................................................... 32
SMS transmission indication................................................................................ 32
Index
Index
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Troubleshooting
Interpreting the LED flashing patterns.................................................................. 33
Fault messages.................................................................................................... 33
Specification....................................................................................................... 35
Certificates
Declaration of conformity...................................................................................... 36
Keyword index.................................................................................................... 37
Index
Index (cont.)
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Danger
The Vitocom radio signals (from
communication via mobile
phone) may interfere particularly
with pacemakers, hearing aids
and defibrillators.
If you use any such equipment,
please avoid the immediate vicin-
ity of the operational Vitocom.
!Please note
The Vitocom only relays faults of
connected Vitotronic control units
and of the components connec-
ted to its configured inputs. For
technical details, see the installa-
tion and service instructions of
the appliances.
Conditions for fault messages:
■ The Vitotronic control units
and the Vitocom must be con-
figured correctly.
■ The Vitocom message paths
must be established.
■ The heating system and func-
tionality of the message facili-
ties must be checked at regular
intervals.
■ In order that messages can still
be transferred during a power
failure, we recommend using a
UPS (uninterruptible power
supply).
■ For further improvement of the
operational reliability of the
heating system, we recom-
mend allowing for supplemen-
tary measures, e.g. frost pro-
tection or monitoring for water
damage.
Liability
Viessmann accepts no liability for loss of
profit, unattained savings, or other direct
or indirect consequential losses resulting
from the use of the Vitocom or the soft-
ware, nor for losses resulting from inap-
propriate use.
The Viessmann General Terms and
Conditions apply; these are listed in the
relevant current Viessmann pricelist.
We accept no liability for SMS and e-mail
services provided by network operators.
The terms and conditions of the relevant
network operators therefore apply.
Safety and liability
Safety and liability
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Heating system
■ For 1 heating system with Viessmann
heat source and Viessmann control
unit.
■ The control unit is connected to the
Vitocom 100 via the KM BUS.
■ Mains socket 230 V/50 Hz or optional
connection in accordance with safety
category II.
Mobile network
■ Adequate radio signal (field strength)
for the selected mobile network where
the Vitocom 100 is sited.
■ The SIM card must be enabled by the
mobile phone provider at the time of
commissioning.
SIM card requirements:
– SMS facility
– Bi-directional function (sending and
receiving)
Note
SIM cards approved for use with the
Vitocom 100:
■ T-Mobile (standard for Vitocom 100
with SIM card)
■ Vodafone
■ E-Plus
The SIM cards have been tested at a ref-
erence location. Perfect operation can-
not be guaranteed in some regions.
Message paths/Message targets
■ Mobile phone for receiving and send-
ing messages as SMS.
Up to two mobile phones can be speci-
fied as message recipients.
Important information regarding sys-
tem limitations
■At the time of publication of this
document the transmission range of
the Vitocom 100 has only been tes-
ted with the tested SIM cards (for
use with the Vitocom 100). The per-
fect function of the Vitocom 100 can
only be guaranteed with tested SIM
cards.
■ The SMS transmission is a service
provided by the mobile phone network
operator. We cannot accept liability for
the radio reception of the Vitocom 100
if changes are implemented by the
mobile phone operator.
■ The radio reception of the Vitocom 100
has not been tested with all types of
mobile phone. Although no restrictions
could be detected with any of the tes-
ted mobile phones, the perfect func-
tion of the Vitocom 100 cannot be
guaranteed for all available mobile
phones.
Preparing for installation
System requirements
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Installation

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Summary of functions
E
BC
A
D
AViessmann control unit
BKM BUS cable
CVitocom 100
DAerial (not extendible)
EMobile phone
Remote switching
The operating mode of the heating cir-
cuits connected to the control unit can be
switched over.
Note
Connect the control unit to the
Vitocom 100 via a KM BUS.
Remote scanning
The following settings of the Vitocom 100
can be scanned:
■ 2 mobile phone numbers that can be
notified in case of faults.
■ SIM card credit (prepaid).
■ SIM card current date and expiry (pre-
paid).
■ Cost of one SMS (stored value).
■ Information text for designating the
system and the digital input.
■ Selected language.
Remote monitoring
■ The Vitocom 100 monitors heating
systems with Viessmann control units
connected to the Vitocom 100 via KM
BUS.
Note
In a LON system, only that control unit
is monitored that is connected to the
Vitocom 100 via the KM BUS.
■ The Vitocom 100 monitors appliances/
devices connected to the digital input.
The following are automatically signalled
as SMS via the mobile phone network:
■ Faults.
■ Expiry of SIM card (prepaid).
■ Notification regarding resetting the
current date after a power failure.
Note
The dates "AKTDAT" and "ENDDAT"
only need to be entered with a prepaid
SIM card for monitoring the available
credit.
Preparing for installation
Vitocom 100 functions
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Information on installation location:
■ Adequate strength of reception.
Note
Adequate strength of reception using
a mobile phone and a SIM card from
same mobile phone operator, see
page 32.
■ Maintain the max. cable length (total
length of all cable lengths of KM BUS
subscribers up to 50 m)
■ Power plug of the Vitocom 100 must
be easily accessible.
Install the aerial (not extendible) in a
favourable location:
■ To a suitable metal surface using the
magnet that is integrated in the aerial.
■ To a smooth, clean and dry surface
using the adhesive pad provided.
2. 3. 4x
1.
Installation sequence
Installing the Vitocom 100
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Installation

10
Opening the enclosure
B
LOCK
OPEN
6
5
2
1
0
8
9
7
3
4
A F H KLD EC
MNOP
G
AKM BUS cable (plug aVG supplied)
BAerial cable (standard delivery)
CKM BUS terminals
DPlug-in connection to the wiring
chamber
ESIM card holder
FGSM modem
GPIN rotary selector
HPerforation for the strain relief
recess, digital input
KCable entry, digital input 230 V~ (for
additional appliance)
LPower cable
MGreen LED
NYellow LED
ORed LED
PPushbutton for setting the PIN
Opening the wiring chamber
Only for connecting an additional appli-
ance to the digital input and gaining
access to the mains terminals.
Installation sequence
Overview of electrical connections
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Danger
There is a risk of electric shock or
damage to the device when work-
ing in the wiring chamber with
the power connected.
Disconnect the equipment from
the mains before lifting off the
upper PCB.
LOCK
OPEN
6
5
2
1
0
8
9
7
3
4
1.
2.
1. Carefully push in all 3 clips with a pair
of pliers.
2. Lift off the top PCB.
Installation sequence
Overview of electrical connections (cont.)
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Installation

12
B CA KLU T S R
AKM BUS cable (plug aVG supplied)
BAerial cable (standard delivery)
CKM BUS terminals
KCable entry, digital input 230 V~ (for
additional appliance)
LPower cable
RMains terminals, 230 V/50 Hz
SDigital input terminals 230 V~
TTransformer
UPlug-in connection to upper PCB
Connecting the Vitocom 100
Note
If there are several KM BUS subscribers
(e.g. remote control), use KM BUS dis-
tributor (part no. 7415 028, accessory).
Total cable length for all KM BUS sub-
scribers up to 50 m.
Installation sequence
Overview of electrical connections (cont.)
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C
V
3 2 17 6 5 4
X3X4 X
145
1 2
X2 X1
27
26
25
24
23 Z
4 3 2 1
X5
W
Y
2 1 54321
X3X4 aVG
X14
27
26
25
24
23
CKM BUS terminals in the
Vitocom 100 (see page 10)
V■ Vitotronic control unit for small
floorstanding boilers (not for
Vitotronic 200, type KW6...)
■ Vitotronic control units with a B in
their type designation for floor-
standing medium-sized and
industrial/commercial boilers
(from 4/2011)
■ Vitotronic control unit for heat
pumps
■ Vitotronic heating circuit control
units (observe information on
page 8)
WWall mounted gas boilers (MY 1999
to 2004)
(If an extension kit for one heating
circuit with mixer has already been
connected via plug "X5" to the wall
mounted boiler, connect the
Vitocom 100 KM BUS to this plug in
parallel.)
XVitotronic control unit for wall moun-
ted and storage combi boilers and
Vitotronic 200, Type KW6...)
or
KM BUS distributor
yControl unit for Vitodens 300-W,
type WB3E
ZHeat pump control unit WPR 300
(terminals X1.25 and X2.25 on PCB
LP3)
or
KM BUS distributor
Installation sequence
Connecting the Vitocom 100 (cont.)
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Installation

14
Using this input, external signals can be
hooked up as mains voltage signals with
230 V ~.
■ The input signal is monitored by the
Vitocom 100 and the fault is signalled
via SMS.
■ The text of the SMS can be individually
composed.
SMS command "ditext" (see
page 25).
Removing the upper PCB (see
page 11).
Danger
There is a risk of electric shock or
damage to the device when work-
ing in the wiring chamber with
the power connected.
Pull the power plug prior to com-
mencing any work.
Note
At the removed PCB, carefully break out
the recess for the top part of the strain
relief H along the perforation (see dia-
gram on page 10).
3.
1.
2.
Danger
If an appliance is connected to
the digital input of the
Vitocom 100, mains power of
230 V~ can still be present at ter-
minals C (see diagram on
page 15) even if the power sup-
ply plug has been pulled.
Check whether the digital input
terminals are 'live' and isolate
from the power supply, if
required.
!Please note
To prevent short circuits or dam-
age to the Vitocom 100,
ensure that the digital input and
the Vitocom 100 power supply
are connected to the same
phase.
Installation sequence
Digital input connections
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Connection example for an additional
appliance
AVitocom 100 wiring chamber
BPower supply 230 V/50 Hz
CDigital input
D230 V~ voltage signal
EMessage signal via switching con-
tact
FMessage signal via contactor relay
Installation sequence
Digital input connections (cont.)
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Installation

16
Directives
Regulations
Implement the power supply and protec-
tive measures (e.g. RCD circuit) in
accordance with IEC 60364-4-41, the
connection requirements of the local
power supply utility and VDE regulations
[or local regulations].
Protect the power cable to the control
unit or the Vitocom 100 according to reg-
ulations.
For oil and gas combustion equipment in
excess of 100 kW the Sample Combus-
tion Ordinance [Germany] "FeuVo"
specifies the on-site installation of an
"emergency stop" outside the installation
room. Observe the national combustion
equipment ordinance for your local
region. In the case of combustion equip-
ment to EN 50156-1, the "emergency
stop" installed on site must meet the
requirements of EN 50156-1.
The "emergency stop" must be installed
outside the installation room and must be
able to isolate all non-earthed conduc-
tors simultaneously with at least 3 mm
contact separation. We additionally rec-
ommend installing an AC/DC-sensitive
RCD (RCD class B ) for DC (fault)
currents that can occur with energy effi-
cient equipment.
Connection via the "emergency stop" (mains isolator)
When the heating system is switched off
via the mains isolator, the Vitocom 100
is also switched off.
No more on-site faults are signalled. It is
no longer possible to change the oper-
ating mode remotely.
A
B
C
D
F
G
L1
N
PE
E
APower supply 230 V/50Hz
BFuse
CSingle phase safety socket (on
site)
Installation sequence
Power supply
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DControl unit power supply connec-
tion
EJunction box (on site)
FMains isolator, two-pole, on site (if
installed)
GVitocom 100
Connection independent of the "emergency stop" (mains isola-
tor)
When the heating system is switched off
via the mains isolator, the Vitocom 100
continues to function.
On-site faults continue to be signalled.
A
B
C
D
E
F
G
L1
N
PE
APower supply 230 V/50 Hz
BFuse
CSingle phase safety socket (on
site)
DControl unit power supply connec-
tion
EJunction box (on site)
FMains isolator, two-pole, on site
(if installed)
GVitocom 100
Note
A fault is signalled if the control unit fails
or is switched off (e.g. when filling the
heating system).
Installation sequence
Power supply (cont.)
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Installation

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Condition:
Adequate reception quality (see
page 9).
1. Inserting the SIM card (see the fol-
lowing chapter).
There must be no SMS messages
saved on the SIM card.
Note
Observe the system requirements for
the SIM card (see page 7).
2. Connect power plug or switch ON
mains isolator.
3. Enter SIM card PIN (see page 20).
Note
After entering the PIN, the Vitocom
100 is commissioned exclusively via
SMS messages using a mobile
phone.
4. Sending the commissioning SMS to
the Vitocom 100 (see page 21).
5. Option:
Creating SMS templates in the
mobile phone (see page 22).
6. Only prepaid:
Entering the current date and expiry
date of the SIM card (see
page 28).
7. Only prepaid:
SIM card credit and cost of a SMS for
monitoring the credit of prepaid SIM
card (see page 27).
Inserting the SIM card
!Please note
Inserting the SIM card with the
mains voltage applied can dam-
age the device or the SIM card.
Pull the mains plug before insert-
ing the SIM card.
Commissioning
Commissioning steps – Overview
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LOCK
OPEN
6
5
2
1
0
8
9
7
3
4
LOCK
OPEN
3.
5.
1.
2.
4.
1. Slide the metal slider of the SIM card
holder in the direction of the hinge
("OPEN"), thereby unlocking the
holder.
2. Swivel the SIM card holder
upwards.
3. Slide the SIM card into the holder with
contacts facing downwards.
4. Swivel the SIM card holder down-
wards.
5. Slide the metal slider of the SIM card
holder in the direction of the opening
("LOCK"), thereby locking the
holder.
6. Insert the power plug into its socket.
All 3 LED's (see page 10) flash (for
LED flashing intervals, see
page 32).
Commissioning
Inserting the SIM card (cont.)
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Service

20
Once a PIN has been entered it remains
permanently in force, even after a power
failure.
Entering the PIN at the Vitocom 100
Note
PIN input is terminated if nothing is
entered within 30 seconds of a previous
entry or if not all four digits have been
entered.
1. Open the casing (see page 10).
2. Hold down the pushbutton for setting
the PIN (P) for 5 s.
Only the red LED (O) illuminates,
and the device is in "input" mode.
3. With the PIN rotary selector (G) set
the first figure of the PIN and confirm
by briefly pressing pushbutton (P).
The red LED (O) extinguishes
briefly.
4. Repeat previous step for each digit of
the PIN.
After the 4th and final digit has been
entered, the red LED (O) flashes 3
times and remains off.
Entering the PIN at the Vitotronic control units
Not all Vitotronic control units are equip-
ped with this service function.
For this, see the respective instal-
lation and service instructions.
Control unit for constant temperature
operation
1. Calling up the service level at the
Vitotronic control unit:
Press OK and simultaneously for
approx. 4 s.
The following flashes on the display:
Ü.
2. Confirm with OK.
3. With / select 8.
4. Confirm with OK.
The number of remaining attempts
appears on the left.
5. Press / to select the position of the
digit to be entered.
6. Press / to enter the corresponding
PIN digit.
7. Confirm with OK.
Control unit for weather-compensa-
ted operation
1. To call up the "service functions"
at the Vitotronic control unit:
Press OK and simultaneously for
approx. 4 s.
Commissioning
Entering the SIM card PIN
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