Vigilant QE20 User manual

QE20
Emergency Warning System
Service Manual
DOCUMENT: LT0709
Issue 1.0 13 June 2023
QE20 is a product of
Johnson Controls
17 Mary Muller Drive
Christchurch
NEW ZEALAND
Phone : [phone]
Copyright © 2023 Johnson Controls. All Rights Reserved.
All specifications and other information shown were current as of document revision date and are
subject to change without notice.

QE20 Service Manual Document: LT0709
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END USER LIABILITY DISCLAIMER
Some of the operation of QE20 Emergency Warning System as described in this
manual is dependent on site-specific configuration performed by the field engineer.
If the configuration is not well-designed, then operation may differ from this manual
and compliance to local installation standards may be invalidated.
NON-DISCLOSURE AGREEMENT
Johnson Controls (the Company) and the User of this/these document(s) desire to
share proprietary technical information concerning electronic systems.
For this reason the Company is disclosing to the User information in the form of
this/these document(s). In as much as the Company considers this information to be
proprietary and desires that it be maintained in confidence, it is hereby agreed by the
User that such information shall be maintained in confidence by the User for a period
of TEN YEARS after the issue date and only be used for the purpose for which it was
supplied.
During this period, the User shall not divulge such information to any third party
without the prior written consent of the Company and shall take reasonable efforts to
prevent any unauthorised disclosure by its employees. However, the User shall not
be required to keep such information in confidence if it was in their possession prior
to its receipt from the Company; if it is or becomes public knowledge without the fault
of the User; or the information becomes available on an unrestricted basis from a
third party having a legal right to disclose such information.
The User's receipt and retention of this information constitutes acceptance of these
terms.
This information is copyright and shall not be reproduced in any form whatsoever.
AMENDMENT LOG
13 June 2023
1.0
First Release
-W A R N I N G -
This is a Class A product. In a domestic environment this product may cause radio
interference, in which case the user may be required to take adequate measures.

Document: LT0709 QE20 Service Manual
Issue 1.0 13 June 2023 Page iii
TABLE OF CONTENTS
1. Introduction .................................................................................................... 1-1
1.1 Introduction and Scope.................................................................................................... 1-1
1.2 Description of QE20 ......................................................................................................... 1-1
1.3 Specifications – QE20 Panel............................................................................................ 1-5
1.4 Other QE20 & Product Manuals ...................................................................................... 1-6
1.4.1 VIGILANT QE20 Manuals .............................................................................................. 1-6
1.4.2 Other VIGILANT Manuals .............................................................................................. 1-7
1.4.3 Third Party Manuals ....................................................................................................... 1-7
2. Maintenance ................................................................................................... 2-1
2.1 Regular Testing................................................................................................................. 2-1
2.2 Battery Recharging........................................................................................................... 2-1
2.3 Battery Charging Voltage................................................................................................. 2-2
2.4 Disabling Earth Fault........................................................................................................ 2-2
3. Fault Finding .................................................................................................. 3-1
3.1 Fault Finding ..................................................................................................................... 3-1
3.2 Module Fault LED Indications ......................................................................................... 3-2
3.2.1 Controller Module LED Indications.................................................................................3-2
3.2.2 MUI Module LED Indications.......................................................................................... 3-2
3.2.3 MKI Module LED Indications .......................................................................................... 3-3
3.2.4 8 Zone & 8 WIP Extender Module LED Indications .......................................................3-3
3.2.5 Amplifier Module LED Indications .................................................................................. 3-5
3.2.6 Splitter Module LED Indications ..................................................................................... 3-7
3.2.7 RS485 Network Module LED Indications ....................................................................... 3-8
3.2.8 WIP / Input Module LED Indications ............................................................................3-10
3.2.9 Relay Output Module (ROM) LED Indications .............................................................3-12
3.2.10 Power Supply Module (PSE) LED Indications .............................................................3-13
3.2.11 PIB LED Indications ..................................................................................................... 3-14
3.2.12 VIF LED Indications......................................................................................................3-14
3.2.13 ATA LED Indications .................................................................................................... 3-14
3.2.14 Fibre Switch LED Indications .......................................................................................3-15
4. Diagnostics Facilities .................................................................................... 4-1
4.1 Connecting to the Controller ........................................................................................... 4-1
4.2 Off Command .................................................................................................................... 4-2
4.3 His Commands.................................................................................................................. 4-3
4.4 Script Diagnostics ............................................................................................................ 4-4
4.5 Log Menu ........................................................................................................................... 4-5
4.6 Module Diagnostics.......................................................................................................... 4-5
5. Configuration & Firmware Updates .............................................................. 5-1

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5.1 Site Configuration Details................................................................................................ 5-1
5.2 Updating QE20 Site Configuration.................................................................................. 5-1
5.3 Obtaining Password To Download Configuration.........................................................5-1
5.4 Determining Module Firmware Versions........................................................................5-2
5.5 Updating Firmware ........................................................................................................... 5-3
5.5.1 General........................................................................................................................... 5-3
5.5.2 Controller ........................................................................................................................ 5-3
5.5.3 MUI Firmware Updating ................................................................................................. 5-4
5.5.4 QBM, Amplifier, RS485 Network Module Firmware Update .......................................... 5-5
5.5.5 PSE, WIP, ROM Firmware Update ................................................................................ 5-5
5.5.6 8 Zone, 8 WIP Extender Modules & MKI .......................................................................5-5
5.5.7 Using PIC-Writer............................................................................................................. 5-7
5.6 Fibre Networking - PIB, VIF, ATA, Switch ......................................................................5-7
6. Spare Parts ..................................................................................................... 6-1
6.1 Spare Parts ........................................................................................................................ 6-1

Document: LT0709 QE20 Service Manual
Issue 1.0 13 June 2023 Page 1-1
1. Introduction
1.1 Introduction and Scope
This manual describes the fault-finding, service and maintenance of a VIGILANT
QE20 Emergency Warning System.
ATTENTION
This equipment contains
STATIC SENSITIVE DEVICES
Use Antistatic Procedures when handling modules.
The QE20 is designed to be maintained in accordance with AS 1851 or NZS 4512.
1.2 Description of QE20
QE20 fulfils the functions of an emergency warning system as defined in AS 4428.16
and an emergency intercommunications system as defined in AS 4428.4. When it is
activated, e.g., from a connected fire alarm system or manually via Manual Call
Points (MCP) located at strategic positions in the premises, it will generate warning
signals to the appropriate areas of the building via loudspeakers, supplemented with
Visual Alarm Devices (VADs) – flashing beacons, where needed, to warn the
occupants about the emergency and provide instructions on evacuating the building.
QE20 can provide non-emergency functions such as background music, public
address, paging, recorded message generation, and warden phone communications.
QE20 is a modular system, with the specific combination of modules selected to
meet the site requirements – in terms of the number of zones, amplifiers and power
rating, power supplies, field wiring modules, and optional networking. A block
diagram is shown in Figure 1.
QE20 is highly configurable and expandable up to 224 emergency zones.
Figure 1 QE20 Block Diagram

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The Controller is the brain. It contains the site configuration defining what other
modules are present and how the inputs and outputs of those modules are
organised. It controls the other modules and determines what needs to happen.
Some common audio and digital inputs and outputs are provided by the Controller.
The PSE (Power Supply Equipment) provide a dc power supply for all modules from
either mains power or backup batteries. They also provide battery charging.
The Master User Interface (MUI) and the optional 8 Zone and 8 WIP Expansion
boards provide the user interface consisting of the LCD and touchscreen, System
and All-Zone controls and indications, plus pushbutton and LED indications for the
required number of zones and WIPs in the system.
The amplifiers provide 100V audio outputs to drive loudspeakers in the emergency
zones. The number of 100V outputs and their power ratings vary with the different
amplifier modules. Local audio inputs and switched 24V GP outputs are available.
The 100V Splitter Module divides the 100V output of an amplifier into 4 separate
100V speaker feeds, each with isolation so that a short circuit fault does not affect
the other outputs.
Each WIP/INPUT module provides 20 circuits that can be used for field wiring to
warden phones (WIP), manual call points (MCP), to alarm sources like a fire panel,
or for general purpose functions. One circuit must be assigned to the master WIP on
the user interface, if fitted.
Relay Output Modules provide 8 outputs for controlling Visual Alarm Devices (VAD)
and 8 relay outputs for general use.
Connection to secondary emergency control panels (SECP), remote equipment
racks or other networked panels is provided by the RS485 Network Module. Copper
wired networking is available directly, or fibre-optic cable is supported with the
addition of a Fibre Network kit.
Each QE20 will be supplied in one or more 19” rack mounting cabinets, with a
Perspex window in the outer doors and the user interface mounted on hinged inner
doors. Behind the inner door the required number of QE20 modules will be mounted
on removable mounting frames screwed to the rear of the cabinet. If the required
combination of modules exceeds the capacity of a single cabinet, additional cabinets
will be supplied, and these will need to be located adjacent to the main cabinet.
Figure 2 shows an example front panel view, and Figure 3 an internal view.

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Figure 2 Example QE20 Front View

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Figure 3 Example QE20 Internal View

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1.3 Specifications – QE20 Panel
Panel Size:
28U
40U
Double 28U
Double 40U
Height (mm)
1330
1863
1330
1863
Width (mm)
575
575
1150
1150
MECP Depth (mm)
388
388
-
388
SECP Depth (mm)
213
213
213
213
Maximum number of zones with:
25W RMS Amps
28
40
-
80
60W RMS Amps
20
32
-
64
120W RMS Amps
10
16
-
32
240W RMS Amps
5
8
-
16
WIP Zones (max)
56
56
120
120
SECP Zones (max)
56
56
120
120
Number of Zones 224 on front panel – up to 600 internally
Number of Network Nodes 64
Operating Temperature -5C – 45C 10% - 95% RH non-condensing
Cabinets 28U, 40U 19” Rack mounting, body 1.6mm m/s
Depth 388mm Deep, 213mm SECP cabinet
Colour, finish Dulux Titania Ripple, 288 1235Z
Power Supply Mains Supply; 230-240V AC 50Hz; 4.2A per PSE
DC Output per PSE 26V @ 27A peak, non-continuous.
Charging Current 2.5A nominal per PSE
Battery Capacity Up to 150AHr per cabinet (4 x PSE)
Heat Generation (max quies) 28U: 150W; 40U: 250W
Audio Inputs 4 on Controller, 4 per Amplifier Module
Input Type Balanced; transformer / capacitor isolated
Input Level 315mV rms; 1.4V rms max.; 10K input impedance
Common Mode Rejection >33dB
Emergency Speech Mic Noise-cancelling, front panel mounted
Automatic Level Control 30dB dynamic range
Amplifiers 25W, 60W, 120W, 240W (4, 4, 2, 1 per module)
Max Number 56 modules per panel
Output Voltage 100V rms @ 1kHz sine wave
Efficiency >85%
100V Line Supervision 56K/100K EOL Single / Dual Spur
Max Capacitive Load 200nF
Frequency Response 215Hz – 8400Hz (+-3dB)
Signal To Noise (SNR) >75dB(A)
Total Harmonic Distortion <0.25%

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Message Storage 200 messages with total of ~120 minutes
Play Capability Any message to any zone output
GP Inputs 20 per WIP/Input; 4 x Controller; 2 x RS485 /Net
4 x MUI
Input Range; EOL 0-30Vdc; 10k, 4 state
GP Outputs 4 x Controller; 2 x RS485 Net; 4 x MUI
Output Current 100mA < 1V on; 30Vdc off; Supervised > 12V
Relay Outputs 2 x Controller, 8/16 x Relay Output Module
Rating NO/NC relay contact; 2A @ 30V dc resistive
Amplifier GP Outputs 4 x Amplifier Module
Output Voltage 24Vdc @ 100mA; Optional load Supervision
Visual Alarm Outputs 8 x Relay Output Module
Rating 24V Dual Polarity 1A max; 2k7 EOL supervised
WIPs 320 WIPs (20 x WIP/Input Module; 16 Modules)
WIP Handset Vigilant FP0938 Compatible
Ring Volume >80 dB(A)
Collocated Input Parallel wired MCP or “Zone manned” pushbutton
Supervision 10k EOL
Wiring 1km of screened cable
FIP Inputs Use WIP/Input Modules
High Level Links RZDU, Panel-Link, Computer Port (4100ESi)
Max Inputs 320 WIP/Input; 528 RZDU, Unlimited; 600 CP
1.4 Other QE20 & Product Manuals
1.4.1 VIGILANT QE20 Manuals
LT0711
QE20 Operator Manual
LT0709
QE20 Service Manual
LT0712
QE20 Installation Manual
LT0726
QE20 Design Manual
LT0732
QE20 Fibre Networking User Manual
LT0704
QE20Config User Manual
LT0705
QE20COST User Manual
LT0694
FP2001 27A PSE Install Guide
LT0695
FP2015 Extender Blank Install Guide
LT0696
FP2000 Controller Install Guide
LT0697
FP2002 Relay Output Module Install Guide
LT0698
FP2003 WIP/INPUT Module Install Guide