Vivo DESK-E-Y48SB User manual

Instruction ManualInstruction Manual
[email protected]om www.vivo-us.com 309-278-5303
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Black 2 Tier 48" x 24" Mobile Electric Desk Controller
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https://vivo-us.com/products/desk-e-y48sb
SKU: DESK-E-Y48SB Controller

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If you do not understand these directions, or if you have any doubts about the safety of the
installation, please call a qualied technician. Check carefully to make sure there are no missing or
defective parts. Improper installation may cause damage or serious injury. Do not use this product
for any purpose that is not explicitly specied in this manual and do not exceed weight capacity.
We cannot be liable for damage or injury caused by improper mounting, incorrect assembly, or
inappropriate use.
WARNING!
ELECTRICAL SAFETY INSTRUCTIONS
THIS PRODUCT IS POWERED BY ELECTRICITY. IN ORDER TO AVOID BURNS, FIRE AND ELECTRIC
SHOCK, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY.
• DO NOT CLEAN PRODUCT WHILE POWER IS CONNECTED.
• DO NOT DISASSEMBLE OR REPLACE COMPONENTS WHILE POWER IS CONNECTED.
• NEVER OPERATE THE SYSTEM WITH A DAMAGED CORD OR PLUG. PLEASE CONTACT YOUR
SELLER TO REPLACE DAMAGED PARTS.
• NEVER OPERATE SYSTEM IN DAMP ENVIRONMENTS OR IF ANY ELECTRICAL COMPONENTS HAVE
MADE CONTACT WITH LIQUIDS.
• ALTERATIONS OF THE GIVEN POWER UNIT ARE NOT ALLOWED.
• OUTDOOR USE IS PROHIBITED.
OPERATING INSTRUCTIONS: When the system is powered on, you will hear a beep and the existing desktop
height will be displayed on the control panel. You must follow the Reset Mode instructions prior to first
use!
Upward and Downward Movement
Press and hold the up or down arrow until the desk reaches the desired height.
Reset Mode
Unplug the power cable and hold the down button for 30 seconds. Plug the power cable back in. Hold the
down button for 10 seconds, or until the desk desk lowers a bit more, then raises slightly. The control panel
should then display the current height, and is now ready for use.
Memory Mode
To store a certain height in the controller’s memory, rst press “S”. Now press “1”, “2” or “3” to store the
current height in memory. Each number can store a dierent height. Once in memory, you can recall any of
the three height settings by pressing the corresponding button.
Control Panel Lock
The control panel can be locked to prevent accidental activation.
To Lock: Press and hold the up and down buttons at the same time for ve seconds until the display reads
"Loc".
To Unlock: Press and hold the up and down buttons at the same time for ve seconds until the display
changes from "Loc" to the current height.
OPERATING CONTROL PANEL

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TROUBLESHOOTING
Raise desktop
slowly to keep
items stable.
Keep monitor and
laptop base fully on
the desktop.
Leave enough slack
in cable to allow for
full range of vertical
motion (15” / 38 cm).
Follow the cable
routing instructions to
avoid the potential to
pinch cables.
CAUTION!
Failure to follow these instructions may result in property damage and/or personal injury.
CODE DESCRIPTION RESOLUTION
SC0 Abnormal Standby Current
SC1 Abnormal Power Supply Board
SC2 Abnormal Memory
SC3 Abnormal Sensor
R-2 Collision Protection by Sensor
R-3 Unsynchronized Legs
HOT Overheated
R-5 Communication Failure
R-6 Abnormal Voltage
R-8 Mechanical Failure
RST Reset Not Completed
EX0 Short Circuit
EX1 Overload
EX2 Motor Open Phase
EX3 Wrong Running Direction
EX4 Collision Protection
EX5 Motor Stalling
EX6 Disconnections of Motor Cable
Power on again. If code persists, replace Control Box.
Power on again. If code persists, replace Control Box.
Power on again. If code persists, replace Control Box.
Power on again. If code persists, replace Control Box.
The desktop will stop and retract 2" (5cm).
Perform reset procedure.
Let the desk rest for 18 minutes.
Check connection between panel and control unit.
Power on again. If code persists, replace Control Box.
Perform reset procedure. If code persits, replace leg.
Perform reset procedure.
Power on again. If code persists, replace Control Box.
Reduce the load on desk.
Perform reset procedure. If code persits, replace leg.
Perform reset procedure. If code persits, replace leg.
The desktop will stop and retract 2" (5cm).
Perform reset procedure. If code persits, replace leg.
Check connection between leg and control unit.
NOTE: The "X" represents the leg. 1 = rst leg, 2 = second leg.

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LAST UPDATED: 05/25/2022
REV1
Open Monday - Friday 7:00am - 7:00pm CST,
our dedicated support team can oer immediate assistance with rapid response times. If any
parts are received damaged or defective, please contact us. We are happy to replace parts to
ensure you have a fully functioning product.
FOR MORE VIVO PRODUCTS, CHECK OUT OUR WEBSITE AT: www.vivo-us.com
[email protected] AVG. RESPONSE TIME (within oice hrs): 1HR 8M
- 23% within < 15m
- 38% within < 30m
- 61% within < 1hr
- 83% within < 2hr
- 92% within < 3hr
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AVG. RESOLUTION TIME (within oice hrs): < 15 M
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