Vivo DESK-V103E User manual

DESK-V103E Controller
Instruction Manual
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SKU: DESK-V103E Controller

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If you do not understand these directions, or if you have any doubts about the safety of the installation, please call a
qualified technician. Check carefully to make sure there are no missing or defective parts. Improper installation may
cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual
and do not exceed weight capacity. We cannot be liable for damage or injury caused by improper mounting, incorrect
assembly, or inappropriate use.
WARNING!
ELECTRICAL SAFETY INSTRUCTIONS
• DO NOT CLEAN PRODUCT WHILE POWER IS CONNECTED.
• DO NOT DISASSEMBLE OR REPLACE COMPONENTS WHILE POWER IS CONNECTED.
• NEVER OPERATE THE SYSTEM WITH A DAMAGED CORD OR PLUG. PLEASE CONTACT YOUR SELLER TO REPLACE
DAMAGED PARTS.
• NEVER OPERATE SYSTEM IN DAMP ENVIRONMENTS OR IF ANY ELECTRICAL COMPONENTS HAVE MADE CONTACT
WITH LIQUIDS.
• ALTERATIONS OF THE GIVEN POWER UNIT ARE NOT ALLOWED.
• OUTDOOR USE IS PROHIBITED.
OPERATING INSTRUCTIONS: When the system is powered on, you will hear a beep and the existing
desktop height will be displayed on the control panel.
Upward and Downward Movement
Press and hold the up or down arrow until the desk reaches the desired height.
Memory Mode
To store a certain height in the controller’s memory, first press “M”. The letter “S-” will be displayed.
Now press “1”, “2” or “3” within five seconds to store the current height in memory. Each number can
store a dierent height. Once in memory, you can recall any of the three height settings by pressing the
corresponding button. Touching any button (except for “T”) will stop the automatic adjustment.
Timed Reminder Mode
To set the timer, press “T”. The display will flash “0.5h” representing 30 minutes. Press “T” repeatedly to
increase 0.5 hours at a time. The maximum timer setting is 2 hours. The timer is set when the display
stops flashing and the light in the top right corner of the controller is on. When the timer has reached
the set time, a beep will sound reminding the user to adjust the working position. Once the timer setting
has expired, the unit’s timer is canceled. To deactivate the timer, press “T” five times or until the current
height is displayed and the light in the upper right corner is turned o.
Power-Saving Mode
When no actions are made for over 10 minutes, the system will enter power-saving mode, touch any
button to enter operation mode.
Screensaver Mode
You can prevent accidental operation by holding the “M” button for 3 seconds, placing the unit into
Screensaver Mode. The screensaver is activated when the display shows “- - -”. The screensaver will also
become active if there is no activity for over 90 seconds. To turn o the screensaver, press and hold the
“M” button for 3 seconds.
Switch the Display from Centimeter to Inch
The preset measurement shown on the display is cm. If you would like to change cm to inch, restart the
system by unplugging for at least 5 seconds and plug back in, then press “T” for at least 8 seconds. The
controller will beep twice and change the displayed unit. Repeat to switch back from inch to cm.
Reset Mode
While the unit is powered on, press the down arrow until the desk moves to the fully lowered position.
Restart the system by unplugging for at least 5 seconds and plug back in, then hold the down arrow until
OPERATING CONTROL PANEL
THIS PRODUCT IS POWERED BY ELECTRICITY. IN ORDER TO AVOID BURNS, FIRE AND ELECTRIC
SHOCK, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY.

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NOTES
• Self-protection function: The unit will enter a protective mode should the system operate in
excess of 2 minutes with “HOT” on the controller display. The system will return to normal
operation aer approximately 18 minutes.
• Over-current protection mode: While operating, should the load on the desk exceed rated
specifications, the system will enter into over-current protection mode to protect the system
from damage. When this happens, the desk will move downward approximately 30mm and
come to a stop with the current height displayed.
• Do NOT remove or reconnect power to reset the unit when in a protective or “HOT” state, as
this may damage the electronics.
TROUBLESHOOTING
Raise desktop
slowly to keep
items stable.
Keep monitor and
laptop base fully on
the desktop.
Leave enough slack
in cable to allow for
full range of vertical
motion (15” / 38 cm).
Follow the cable
routing instructions to
avoid the potential to
pinch cables.
CAUTION!
Failure to follow these instructions may result in property damage and/or personal injury.
CODE DESCRIPTION RESOLUTION
E02 Uneven leg height
E04 Control panel connection error
E05 Collision detected
E06 Electrical problem
E08 Uneven desktop
E11 Motor 1 not connected
E12/E22 Abnormal electrical current
E13 Motor power wire damaged
E14 Motor sensor wire damaged
E15 Short circuit in motor 1
E16/E26 Motor problem
E17 Motor 1 running in reverse
E18/E28 Overload
E21 Motor 2 not connected
E23 Motor power wire damaged
E24 Motor sensor wire damaged
E25 Short circuit in motor 2
E27 Motor 2 running in reverse
E42 Memory function failure
E43 Collision sensor failure
Reset the desk
Check the connection then reconnect desk power
Release button and clear obstructions
Replace the control unit
Reset the desk and ensure weight is evenly distributed
Check connection to control unit (M1)
Replace the control unit
Replace the motor cable (M1)
Replace the motor (M1)
Reset the desk
Replace the motor cable (M1)
Replace the motor cable (M1)
Remove excess weight from the desk
Check connection to control unit (M2)
Replace the motor cable (M2)
Replace the motor cable (M2)
Replace the motor (M2)
Replace the motor cable (M2)
Replace the control unit
Replace the control unit

Last Updated: 08/05/2019
If any parts are received damaged or defective, please contact us. We are happy to
replace parts to ensure you have a fully functioning product.
For more VIVO products, check out our website at:
www.vivo-us.com.
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[email protected]om www.vivo-us.com 1-800-371-5654