Vivo DESK-100E-RB Controller User manual

Black Electric Single Motor Desk Frame
with Rear-Set Legs Controller
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Instruction Manual
https://vivo-us.com/products/desk-100e-rb
SKU: DESK-100E-RB Controller
[email protected]om www.vivo-us.com 309-278-5303
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If you do not understand these directions, or if you have any doubts about the safety of the installation,
please call a qualified technician. Check carefully to make sure there are no missing or defective parts.
Improper installation may cause damage or serious injury. Do not use this product for any purpose that is
not explicitly specified in this manual and do not exceed weight capacity. We cannot be liable for damage
or injury caused by improper mounting, incorrect assembly, or inappropriate use.
WARNING!
ELECTRICAL SAFETY INSTRUCTIONS
THIS PRODUCT IS POWERED BY ELECTRICITY. IN ORDER TO AVOID BURNS, FIRE AND ELECTRIC
SHOCK, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY.
• DO NOT CLEAN PRODUCT WHILE POWER IS CONNECTED.
• DO NOT DISASSEMBLE OR REPLACE COMPONENTS WHILE POWER IS CONNECTED.
• NEVER OPERATE THE SYSTEM WITH A DAMAGED CORD OR PLUG. PLEASE CONTACT YOUR
SELLER TO REPLACE DAMAGED PARTS.
• NEVER OPERATE SYSTEM IN DAMP ENVIRONMENTS OR IF ANY ELECTRICAL COMPONENTS HAVE
MADE CONTACT WITH LIQUIDS.
• ALTERATIONS OF THE GIVEN POWER UNIT ARE NOT ALLOWED.
• OUTDOOR USE IS PROHIBITED.
OPERATING INSTRUCTIONS: When the system is powered on, the existing desktop height will appear
on the control panel.
Upward and Downward Movement
Press and hold the up or down arrow until the desk reaches the desired height.
Memory Mode
To store a certain height in the controller’s memory, press and hold any of the memory numbers
(1, 2, 3, or 4). "H-" will appear to confirm height has been saved. Once programmed, press any number
for the desk to return to the programmed height.
Reset Mode
While the unit is powered on, press the down arrow until the desk moves to the fully lowered position.
Press and hold the down arrow for 5 seconds or until “rES” is displayed to enter reset mode. The desk
will move down to the lowest possible height and then move back up slightly. The desk will then
return to operating mode.
OPERATING CONTROL PANEL
NOTES
• Self-protection function: The unit will enter a protective mode should the system operate
continuously in excess of 2 minutes with “HOT” on the controller display. The system will
return to normal operation aer approximately 18 minutes.
• Do NOT remove or reconnect power to reset the unit when in a protective or “HOT” state, as
this may damage the electronics.
TROUBLESHOOTING
Error
Code Description/Resolution
HOT Heat Warning: Warning will show when motor has been in continuous use for 2 minutes.
Allow desk to rest for at least 18 minutes before adjusting height again.
E10 Motor Connection Error: Indicates the motor sense cannot be detected. Disconnect
desk power and cable from controller. Then reconnect the cables and restore power.
Error should clear.
E20 Desk Overload: Desk load is too heavy for motor to operate. Unplug desk for 10
seconds, remove heavy items, reconnect to power, and try again.
E02 Rebound Protection: Code appears when collision has occurred. Desk will automatically
move back 4cm aer collision. Check for collision and clear if needed. Follow Reset
instructions.
E31 Under-Voltage: Voltage is less than required. Unplug desk, check connections between
desk and controller, and reconnect power. Error should clear when connections are
made successfully. Will clear automatically when line power is corrected.
E32 Over-Voltage: Voltage is more than required. Unplug desk, check connections between
desk and controller, and reconnect power. Error should clear when connections are
made successfully. Will clear automatically when line power is corrected.
Breaking
Protection
Desk frame will automatically stop movement and enter protection mode if motor or
power cables become disconnected. Desk will return to normal state when power is
restored.
PLEASE NOTE: The control unit has a gyroscope sensor and MUST be fixed to the desk for correct
operation.

LAST UPDATED: 10/25/2022
REV1
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Open Monday - Friday 7:00am - 7:00pm CST,
our dedicated support team can oer immediate assistance with rapid response times. If any
parts are received damaged or defective, please contact us. We are happy to replace parts to
ensure you have a fully functioning product.
[email protected] AVG. RESPONSE TIME (within oice hrs): 1HR 8M
- 23% within < 15m
- 38% within < 30m
- 61% within < 1hr
- 83% within < 2hr
- 92% within < 3hr
AVG. RESOLUTION TIME (within oice hrs): < 15 M
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AVG. RESOLUTION TIME (within oice hrs): 5M 4S
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