vollara Fresh Air surround User manual

CAUTION: Read manual carefully for
proper procedures and operation.
USER’S MANUAL
PURIFIES UP TO 3,000 SQUARE FEET

WARNING! - Do not operate this unit without the rear
lint screen AND back cover installed.
CAUTION! - Disconnect power cord before servicing.
CAUTION! - The Away Mode feature of this unit is to
be operated in unoccupied areas only.
Introduction .........................................2
Specifications........................................2
Your New FreshAir Surround ..........................3
Inspection & Installation ..............................3
Unit Features.........................................3
Operation............................................4
Placement of Unit ....................................4
Settings & Adjustments ...............................5
LCD Display..........................................5
Maintenance Reminders ..............................6
General Maintenance .................................6
Optional Pre-filter ................................... 7
Removing the Rear Lint Screen . . . . . . . . . . . . . . . . . . . . . . . .8
Removing the Purifier Plate & ActivePure Cell ...........8
Installing the ActivePure Cell & Purifier Plate ............9
Installing the Rear Lint Screen .........................9
Troubleshooting .....................................10
Warranty Information ................................ 11
FCC Declaration of Conformity .......................12
INTRODUCTION
Congratulations, you have purchased one of the most
effective, technologically advanced air purifiers available.
Your new FreshAir Surround is designed to provide years
of trouble-free, low maintenance operation. Be sure to read
and follow all service procedures outlined in this owner’s
manual, and use only genuine Vollara replacement parts
available from your Vollara Independent Business Owner.
If you have any questions concerning this, or any Vollara
product, contact Vollara Customer Service or your Vollara
Independent Business Owner.
Please record the name and phone number of your
Vollara Independent Business Owner:
Name _____________________________________________
Phone _____________________________________________
Please record the serial number of your FreshAir Surround:
Serial #_____________________________________________
Electrical:
• 100 ~ 240 VAC 50/60 Hz External Power Supply
• 50 watts maximum power consumption
• Negative ion generation
Size:
• Dimensions:
12” high x 9” wide x 12” deep
• Weight: 16 pounds
Purification Plate Output (High Mode):
• > 0.5 ppm
Coverage:
• Covers a range of 250 ft2
(23 m2) to 3000 ft2(279 m2)**
** Depends on variables such as severity and frequency
of pollution, humidity, and temperature.
Warranty:
• Three (3) year limited warranty
See page 11 specific details
SPECIFICATIONS
2
CAUTION! - Do not operate unit near heat sources,
open flame, or combustible vapors or gases.
CAUTION! - Allow your FreshAir Surround to warm
to room temperature before operating. Damage may
result from turning on a cold unit.
CONTENT
CAUTION: Do not look directly at the glowing lamp.
Prolonged exposure, even to reflected UV light,
can cause eye damage according to the American
Conference of Governmental Industrial Hygienists
(ACGIH) Standards.

1. Remove protective packaging
2. Remove unit from shipping carton
3. Remove all protective materials
4. Check for shipping damage and loose or broken parts
5. Read Owner’s Manual thoroughly prior to installation
6. Install batteries in remote
7. Determine placement location for the unit (See
“Placement of Unit” on page 4)
8. Insert the power supply plug into the power receptacle
on the rear of the unit. Plug the appropriate cord into
the power supply and into a working electrical outlet
9. Using either the remote control or the Power button,
turn the unit ON
INSPECTION & INSTALLATIONYOUR NEW FRESHAIR SURROUND
• Eliminates smoke, odors, and tobacco smoke
• Includes our exclusive ActivePure® Technology
• High-intensity UVC lamp
• Removes odors from your home, office, car
boat, RV, etc
• Improves the quality of air indoors, up to 3000 ft2
(279 m2)
• Customizable to your environment, using either the
included remote or the controls on the front of the unit
• Maintenance Reminders alert you when normal
maintenance needs to be performed or service
is required
• Exclusive ActivePure® Technology
• Needlepoint and RF Ion Generation
• Five Speed Fan
• Adjustable Purifier Control (High Mode only)
• LCD Display
• Away Mode Function w/Adjustable Digital Timer
• Maintenance Reminders
• Remote Control or Manual Operation
• Washable Purification Plate
• Washable Rear Lint Screen
• Replaceable ActivePure Cell
• Removable Front Grill
• Universal Power Supply with two (2) cords
UNIT FEATURES
Back of Unit/
Rear Access
Power
Receptacle
LCD Display Controls Removable Grill
3
Power
Supply
Power
Supply Plug
Cords (2)

4. To operate the AWAY MODE feature, in unoccupied
areas only,* press the Away Mode button until the
desired time is reached (2, 4, 6, or 8 hours). The
unit will display AWAY MODE and the remaining
time. To interrupt the AWAY MODE, press the
Normal/High button
*Please note: “unoccupied areas” includes pets.
Some pets, like humans, may experience adverse
reactions from exposure to increased levels of ozone
and should not be present during AWAY MODE
operation.
OPERATION
1. Adjust the fan speed to your preference, keeping in
mind that higher fan speeds will give better results
2. Using the Normal/High button, set the unit to
NORMAL, for typical use, or HIGH, for increased smoke
and odor control
3. For HIGH MODE, using the Purifier Up and Purifier
Down buttons, adjust the purification level to its
lowest setting (250ft2(23 m2)) for the first 24 hours of
operation, then gradually adjust up (if needed) to the
square footage (or square meters) of the indoor area
If you are operating your central heating and
air conditioning fan or other ventilation system
continuously, set the coverage up to the total
ventilated indoor area. Otherwise, set the coverage
up to the size of the room. Do not exceed the size of
the ventilated indoor area when setting the purifier
level.
ActivePure cell and IonizationFan Speed
NORMAL MODE: The unit’s display shows the fan speed
(low to high) and NORMAL to indicate that the ActivePure
cell and ionization are both functioning normally.
HIGH MODE: The unit’s display shows the fan speed
(low to high), the purifier setting (1 bar to 12 bars), and
the purifier coverage in square feet, for U.S. models, and
square meters, for international units.
Purifier Setting
Fan Speed Purifier Coverage
Away Mode
Fan Speed (Max)
AWAY MODE: The fan will show maximum, and AWAY
MODE will replace the purifier setting. The amount
of time remaining will depend on how long you have
selected for the AWAY MODE function to operate. The
colon (:) will flash to indicate time being counted down.
Time Remaining
PLACEMENT OF UNIT
Place the unit as high as possible to ensure
complete purification. (On top of a bookshelf, high
cabinet, etc.)
Suggested locations listed in the order of
preference:
1. Nearest the source of the worst pollution
2. Near a cold-air return to thoroughly circulate
the benefits of your FreshAir Surround
throughout the area
3. In the area most heavily used to achieve
maximum benefit
Note:
• The rear of the unit should always
have at least one inch of open area
to allow unrestricted airflow
• Point the unit toward the center of
the room for maximum dispersion
of ions
• To prevent injury, be sure the
power cord is not accessible to
small children
4

SETTINGS AND ADJUSTMENTS
FreshAir Surround can be turned on or off, and adjusted,
using either the included remote or the control panel on the
front of the unit. With the exception of the Reminder Reset
button, both the remote and the control panel buttons have
the same functions.
If you are operating your central heating and
air conditioning fan or other ventilation system
continuously, set the coverage up to the total
ventilated indoor area. Otherwise, set the coverage up
to the size of the room. Do not exceed the size of the
ventilated indoor area when setting the purifier level.
Power ON/OFF
Fan UP Away Mode
ON/SET/OFF
Purifier UP
Purifier
DOWN
Fan
DOWN
Normal/
High
Reminder
Reset
Power ON/OFF
Away Mode
ON/SET/OFF
Battery
compartment
(2 AAA)
Normal/
High
Purifier
DOWN
Purifier
UP
Change
Display Units
Fan UP
Fan
DOWN
The LCD Screen is used to display all current settings (see
page 4) as well as any maintenance reminders.
LCD DISPLAY
Purifier SettingFan Speed Purifier Coverage
Reminders
(normally blank - display will flash and reminders
appear here when unit needs maintenance)
LCD SCREEN BACKLIGHT
As adjustments are being made, the LCD screen backlight
will brighten and the settings on the screen will change.
After 3 seconds, without change, the backlight will return
to normal.
If a maintenance reminder or a service reminder
appears, the backlight will brighten and constantly
flash until the Reminder Reset button is pressed or
the service problem is corrected.
*Please note: “unoccupied areas” includes pets. Some
pets, like humans, may experience adverse reactions
from exposure to increased levels of ozone and should
not be present during Away Mode operation.
5
POWER (stand by)
Turns the unit ON and OFF.
FAN UP/FAN DOWN
Adjusts the five speed fan.
PURIFIER UP/PURIFIER DOWN (High Mode only)
Works when unit is in High Mode to set the purifier
level for the indoor area.
The level is indicated by both a horizontal bar graph
and square footage (U.S. models) or square meters
(international models). The unit will switch to Normal
Mode, if the Purifier DOWN button is pressed when
the square footage is set to 250 ft2(23 m2).
NORMAL/HIGH
Toggles the unit between Normal Mode (ActivePure
and Ionization) and High Mode (ActivePure,
Ionization, and Purification Plate).
AWAY MODE
Turns on and adjusts the timer for the Away Mode
function. Each press of the Away Mode button will
increase the time by two hours, up to eight hours,
then off. The Away Mode should be operated in
unoccupied areas only.*
REMINDER RESET (control panel only)
Clears the maintenance reminders after performing
routine maintenance.
DISPLAY FT2/ M2(remote control only)
Changes the purifier coverage shown on the LCD
screen from square feet to square meters

6
REPLACE PLATE
The purifier plate is not functioning properly.
• Replace the old purifier plate with a new purifier plate (available
from your local Vollara Independent Business Owner)
REPLACE RCI CELL
The ActivePure cell is no longer working correctly
• Replace the ActivePure cell (replacement cells are available
from your local Vollara Independent Business Owner).
• Please Note: The ActivePure cell should be replaced
every two (2) years, even if the unit does not display this
message
PERFORM CLEANING
(approx. every 30 days)
• Clean the rear lint screen (see page 6)
• Vacuum the ActivePure cell
• Clean the purifier plate (see page 7)
• Vacuum front and rear grill openings
RESETTING THE REMINDERS
The only reminder you need to reset is the PERFORM
CLEANING reminder (after performing maintenance, press
the Reminder Reset button and the screen will momentarily
display CLEARED to let you know the reminder has
been cleared). All the other service reminders will clear
automatically once the unit has been turned off and back on
and the problem has been corrected.
MAINTENANCE REMINDERS
CAUTION: Unplug the unit before performing any
maintenance procedures.
Periodic maintenance is required to ensure that your
FreshAir Surround operates properly. The unit will display
a PERFORM CLEANING reminder when it’s time to
GENERAL MAINTENANCE
GENERAL MAINTENANCE (CONT.)
Be sure to
press the
Reminder
Reset button
to clear the
reminder
following
regular
maintenance
(see below).
When maintenance is required, display screen will brighten
and flash and the maintenance reminder will appear.
perform regular maintenance. If you are operating your
unit in a severely polluted environment, cleaning of the
unit, purifier plate, ActivePure cell, and rear lint screen
should be done more frequently. Shown here are basic
procedures that should be carried out to keep your unit
running at top performance.
For optimal performance, and to prevent damage not
covered by your warranty, install the Optional Pre-filter
(see page 7).
Failure to perform routine maintenance could adversely
affect the proper function of the unit or cause it to fail
prematurely.
NOTE: If a unit is returned for repair, and it is determined
that neglect of the unit or unauthorized tampering with
any mechanical or electronic component of the unit
caused the failure, Vollara reserves the right to void the
product warranty. This will require the owner to pay for any
required repairs.
CLEANING THE CASE:
Wipe the unit with a soft cloth dampened (not wet) with
water. Do not use chemicals or solvents. Vacuum the front
and rear grills periodically to remove any lint buildup.
CLEANING THE ACTIVEPURE CELL:
Remove the ActivePure cell and carefully vacuum
accumulated lint. Do not wash the ActivePure cell.
Damage from water may result.
REAR LINT SCREEN CLEANING:
You have two options to clean the rear lint screen:
1. When visibly dirty, simply remove the rear lint screen
from the unit (see pages 8 - 9), and with a hand-held
vacuum, remove the heavy particulate. This method will
extend the life of the lint screen.
2. When visibly dirty, remove the lint screen from the
unit (see pages 8 - 9), carefully vacuum, then wash
in hot water (do not use soap). Allow to dry prior to
reinstalling. Replace if damaged.
REAR LINT SCREEN REPLACEMENT:
Contact your Vollara Independent Business Owner for
replacement lint screens. See pages 8 - 9 for removal and
installation instructions.

GENERAL MAINTENANCE (CONT.)
SEE PAGES 8 - 9 FOR REMOVAL AND INSTALLATION INSTRUCTIONS
* See next page for back cover removal instructions
7
To Remove:
Rear Back Panel
follow steps 1 - 3,
pg. 8
Pre-filter
follow steps 4 - 5
pg. 8
OPTIONAL PRE-FILTER
2. Remove the lint
screen by pulling back
the top, then lifting up
and out.
1. Remove
the two (2)
thumbscrews
securing the
top of the lint
screen.
4. Replace
the rear
lint screen,
inserting
the bottom
of the lint
screen first.
5. Secure the
top of the
lint screen by
replacing the
two (2) lint
screen holder
thumbscrews.
3. (a) For first
install, lay
Optional Pre-filter
on filter.
(b) For replacing,
remove Optional
Pre-filter and
replace with a
new one.
Note: The bottom of the rear lint screen is held
into place by two alignment guides (see inset).
CAUTION: Unplug unit before performing any maintenance procedures.
CLEANING THE PURIFIER PLATE:
Remove the rear lint screen (see pages 8 - 9). Carefully
remove the purifier plate from the card cage by grasping
the middle of the edge nearest to you, and slowly pull it
straight out.
If you are in an environment where there are fats, oils,
or grease, such as in a kitchen, start by cleaning with
denatured alcohol and a soft bristle brush. This will cut the
grease without leaving a residue.
For all applications - Clean with a mixture of one part water
and one part ammonia to remove contaminants. Place the
plate into a shallow dish, and pour enough of the water/
ammonia solution into the dish to just cover plate. Allow
the plate to soak for no more than 10 minutes.
CAUTION: Damage may result from soaking the purifier
plate longer than 10 minutes.
CHANGING THE ACTIVEPURE CELL:
The ActivePure cell should be changed when REPLACE
RCI CELL appears on the display, or twelve (12) months
when used continuously or two (2) years if used less
than 12 hours a day, whichever comes first. To change
the ActivePure cell, follow the instructions on pages 8 - 9.
Remove plate and scrub with a soft bristle brush. Rinse
thoroughly. Let air-dry for 24 hours or use a blow dryer
to dry thoroughly.
The unit will display a REPLACE PLATE message if the
purification plate needs to be replaced.

To Remove:
Rear Lint Screen
follow steps 1 - 5
Purifier Plate
follow steps 1 - 6
ActivePure cell
follow steps 1 - 10
REMOVING THE REAR LINT SCREEN
1. Unplug unit. 2. Remove
the back
cover
screw.
3. Remove
back cover.
Press the
sides to
unlatch,
then tilt the
bottom out
to remove.
4. Remove two
thumbscrews
securing the
top of the lint
screen.
5. Remove
the lint
screen by
pulling
back the
top, then
lifting up
and out.
WARNING: Do not operate
FreshAir Surround without the
rear lint screen and back cover
properly installed.
9. Remove
two (2)
thumbscrews.
10. Slide the
ActivePure
cell down and
out of unit.
REMOVING THE PURIFIER PLATE & ACTIVEPURE CELL
6. To remove the
purification
plate, grasp
edge of plate in
the center and
gently pull out.
NOTE: If the
plate is difficult
to remove, gently
press down on
the lower metal
contact tab.
7. Unlock the
ActivePure
cell
connector
by pressing
on the
connector’s
locking tabs.
8. Pull the
connector
straight
out to
unplug.
8
CAUTION: Unplug unit before performing any maintenance procedures.
NOTE: Use genuine Vollara
replacement parts only. Parts
from anyone other than
Vollara may damage your unit
and void your warranty

When installing the
purification plate, be
sure the metal tabs
are making contact
with the screen on
each side of the
plate.
2. Replace
the two (2)
thumbscrews
and tighten.
1. Slide the ActivePure
cell up and into the
unit. Be sure the back
lip of the ActivePure
cell engages the two
slotted protrusions at
the rear of the plate
cage, and that the
angle brackets and
studs are correctly
aligned.
INSTALLING THE ACTIVEPURE CELL & PURIFIER PLATE
4. Gently
insert the
purifier
plate
between
the guides
(inside the
cage) until
it stops.
To Install:
Rear Lint Screen
follow steps 5 - 9
Purifier Plate
follow steps 4 - 9
ActivePure cell
follow steps 1 - 9
INSTALLING THE REAR LINT SCREEN
9. Reinstall the
power cord.
6. Secure the
top of the
lint screen by
replacing the
two (2) lint
screen holder
thumbscrews.
5. Replace
the rear
lint screen,
inserting
the bottom
of the lint
screen first.
Note: The
bottom of the
rear lint screen
is held into place
by two alignment
guides (see
inset).
8. Replace
the back
cover
screw.
7. Replace
the back
cover by
snapping
into place
For disassembly instructions, see page 8.
3. Insert the
ActivePure
cell connector
into the plug
on the plate
cage. Press
the connector
firmly until the
two tabs lock
into place.
9
WARNING: Do not operate
FreshAir Surround without the
rear lint screen and back cover
properly installed.
CAUTION: Unplug unit before performing any maintenance procedures.

TROUBLESHOOTING
INDICATORS OF OPERATION:
When the unit is on, the LCD display will show either
the fan setting and NORMAL, or the fan setting, purifier
setting, and square footage. If the unit is in Away Mode,
it will display AWAY MODE plus the hours and minutes
remaining. See page 4 for more information.
TROUBLESHOOTING - WHAT TO LOOK FOR FIRST.
1. I have plugged in the unit, pressed the ON button on
the remote (or the unit), and nothing happens… what’s
wrong?
• Make sure the power cord is inserted completely into
the receptacle on the back of the unit.
• Make sure the electrical outlet is capable of providing
power to the unit.
If you are operating your central heating and
air conditioning fan, or other ventilation system
continuously, set the coverage up to the total
ventilated indoor area. Otherwise, set the coverage
up to the size of the room. Do not exceed the size of
the ventilated indoor area when setting the purifier
level.
Please note: The AWAY MODE should be operated in
unoccupied areas only. “Unoccupied areas” includes
pets. Some pets, like humans, may experience
adverse reactions from exposure to increased levels
of ozone and should not be present during Away
Mode operation.
2. The fan is operating but the purifier plate is not
working… what’s wrong?
• The unit is in Normal Mode (press the Normal/High
switch to change to High Mode).
• If the unit is displaying a REPLACE PLATE message,
check the purifier plate for serviceability. If it is cracked
or broken, the purifier plate will require replacement.
Ensure maintenance procedures required for the
purifier plate have been performed according to the
"Maintenance" section of this Owner's Manual. Order
new purifier plates from your Vollara Business Owner.
• The electrical stainless steel contacts are not contacting
the screen portion of the purifier plate. Unplug and
inspect the unit for any loose connections.
• Do not attempt to disassemble the unit. This will void
the warranty of the product.
3. The purifier plate is making a noise, has a burning smell,
and/or appears to arc or spark. What is the problem?
• The purifier plate is most likely cracked. The unit will
display a REPLACE PLATE message. Refer to the
answers for question # 2, as it would apply to this
question also.
4. The UV lamp is not functioning/I’m getting a “Replace
RCI Cell” message.
• Check ActivePure cell for proper installation.
• Replace the ActivePure cell.
CAUTION: Do not look directly at the glowing lamp.
Prolonged exposure, even to reflected UV light,
can cause eye damage according to the American
Conference of Governmental Industrial Hygienists
(ACGIH) Standards.
5. What are the most typical application problems?
• Symptom: A belief that the proper equipment is
placed in the environment and the equipment appears
unsuccessful.
Problem: Lack of air movement, improper placement of
the unit.
• Symptom: Strong odors still remain within the
environment after placement.
Problem: Purifier setting is too low, improper
placement of the unit, or the source of the odor
has not been eliminated.
• Symptom: A strong odor of ozone is present within the
environment.
Problem: Too much ozone accumulation within the
environment as a result of improper purifier control
setting, and/or lack of air movement.
10