
TROUBLESHOOTING
• Symptom: Visual haze of smoke and/or particulate
remain within the environment.
Problem: Lack of ionization and/or air movement.
6. Air flow is restricted or reduced.
• Is the unit properly placed away from objects that may
obstruct air flow?
• Are the rear lint screen, back cover, and front grill clean?
• Is the ActivePure cell clean?
7. How can I tell if the ActivePure cell is functioning?
• The ActivePure cell will produce a glow that is visible
through the front grill under low light conditions.
8. Unit does not operate.
• Is the unit plugged in?
• Are you sure the outlet is active?
• Are the rear lint screen and back cover
installed properly?
11
WARRANTY INFORMATION
LIMITED 3 YEAR WARRANTY
WHAT IS COVERED BY THIS WARRANTY
We warrant the FreshAir Surround (excluding filters
and purfication plates) to the consumer, subject to the
conditions below, against defects in workmanship or
material, provided that the products are returned to a
service location within the following time periods:
• FreshAir Surround within three (3) years of date of
purchase.
• ActivePure® Cell within ninety (90) days of date of
purchase
INSTALLATION AND MAINTENANCE
REQUIREMENTS
This warranty is expressly conditioned upon proper
installation, operation, cleaning and maintence, all in
accordance with the Owner’s Manual. Failure to meet
any of these requirements will void this warranty.
Servicing of your FreshAir Surround by parties other
than our authorized representative and/or using parts
other than genuine parts will also void this warranty.
HOW TO OBTAIN WARRANTY SERVICE
Customer must contact Vollara Customer Service
or their Independent Business Owner and provide
proof of purchase within the above time period. We
will repair or replace and return the product, without
charge and within a reasonable period of time, subject
to the conditions in the above paragraphs, if its
examination shall disclose any part to be defective
in workmanship or material. If we, in our discretion,
are unable to repair the product after a reasonable
number of attempts, we will provide either a refund
of the purchase price or a replacement unit, at the
company’s option.
WHAT IS NOT COVERED BY THIS WARRANTY
This product is intended for household use only.
Ordinary wear and tear shall not be considered
a defect in workmanship or material. These
warranties do not apply to filters nor for loss or
damage caused by accident, fire, abuse, misuse,
improper installation, modification, misapplication,
commercial use, or by any repairs other than those
provided by our authorized Service Center.
MISSING SERIAL NUMBERS AND
UNAUTHORIZED CHANNELS
If a valid serial number is missing from the product,
the warranty will be voided. Vollara products are
authorized for sale through Vollara Independent
Business Owners only. Warranties are voided
if a product is purchased through unauthorized
channels, this includes websites that are not
authorized to use Vollara’s trademarked names,
images and logos as well as Internet auction sites
(e.g. ebay and Craigslist). The only approved
Internet presence for Vollara products is www.
vollara.com. To confirm warranty coverage
prior to purchasing a product, contact Vollara at
800.989.2299 with the serial number located on
the back of the unit.
EXCLUSION OF OTHER WARRANTIES
AND CONDITIONS
EXCEPT AS PROVIDED HEREIN, WE MAKE NO
REPRESENTATION OR WARRANTY OF ANY
KIND. ALL OTHER WARRANTIES OF ANY KIND,
EXPRESS OR IMPLIED, ARE HEREBY EXPRESSLY
DISCLAIMED, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE.
LIMITATION OF LIABILITY FOR SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES
WE SHALL NOT IN ANY CASE BE LIABLE FOR
SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES ARISING FROM BREACH OF
EXPRESSED OR IMPLIED WARRANTIES,
CONDITIONS, GUARANTEES OR
REPRESENTATIONS, BREACH OF CONTRACT,
NEGLIGENCE OR ANY OTHER LEGAL THEORY.
Such excluded damages include, but are not limited
to, loss of profits or revenue, and loss of the use of
the products.
FOR U.S. APPLICATION ONLY
This warranty gives you specific legal rights,
and you may also have other rights which vary
from state to state. Some states do not allow
limitations on warranties, or on remedies for
breach. In such states, the above limitations
may not apply to you.
FOR CANADIAN APPLICATION ONLY
Exclusion of Subsequent Owners: Except as
otherwise required by applicable legislation,
this warranty is not transferable. This
warranty gives you specific legal rights and
you may also have other rights which vary
from province to province. Some provinces
and territories do not allow limitations on
warranties, or on remedies for breach. In such
provinces or territories, the above limitations
may not apply to you. If any provision of this
warranty or part thereof is held by a court of
competent jurisdiction to be invalid, illegal,
or unenforceable, the validity, legality and
enforceability of the remaining provisions or
parts thereof will not in any way be affected or
impaired within the jurisdiction of that court.
This entire warranty shall continue to be valid,
legal and enforceable in any jurisdiction where
a similar determination has not been made.
This warranty is provided by
Vollara, LLC
5420 LBJ Freeway, Suite 1010
Dallas, TX 75240.
SERVICE
Every effort is made to ensure customers
receive an up-to-date instructions manual on
the use of our products; however, from time
to time, modifications to our products may
without notice make the information contained
herein subject to alteration. For the latest
information, please visit our web site.