WebGate UHN1600-H2 User manual

1
HD-CCTV NVR
Digital Video Recorder
UHN Series
User’s Manual
(EN Rev 1.0)

2
HD-CCTV NVR
Install & User Guide
HD-CCTV NVR Manual.
Thank you for purchasing a Network Video Recorder. Before installation or operation please become
familiar with the user manual and other referenced manuals mentioned in the booklet. User manual,
software and hardware described here are protected by copyright by law. With the exception of copying
for general use within fair use, copying and reprinting of the user manual, either partially or in entirety,
or translating it into any another language without the consent of our Corporate office is strictly
prohibited.
Product Warranty and Limited Responsibility
The manufacturer does not assume any responsibility concerning the sale of this product and does not
delegate any right to any third party to take any responsibility on its behalf. The product warranty does
not cover cases of accidents, negligence, alteration, misuse or abuse. No warranty is offered for any
attachments or parts not supplied by the manufacturer.
The manufacturer does not assume any responsibility for followings
Malfunctions due to negligence by user
Deliberate disassembly and replacement by user
Connection of power source other than a properly rated power source
Malfunctions caused by natural disasters (fire, flood, tidal wave, earthquake, etc)
The warranty period for HDD is one year
Any data damage due to HDD damage
The product is not for exclusive use of crime prevention but for assistance in cases as fire or
theft. We take no responsibility for damage from any incident.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC
Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area
is likely to cause
Harmful interference in which case the user will be required to correct the interference at his own expense.
Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in the European Union and other European countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger,
headset, USB
Cable should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the
environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and
recycle them responsibly to promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product or their local government office, for
details of where and how they can take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its
electronic accessories should not be mixed with other commercial wastes for disposal.
Correct disposal of batteries in this product
(Applicable in the European Union and other European countries with separate battery return systems.)
This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with
other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the
battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly
disposed of, these substances can cause harm to human health or the environment.
To protect natural resources and to promote material reuse, please separate batteries from other types of waste and recycle
them through your local, free battery return system.

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Contents
Introduction 5
Warning 5
Main Specification by Models 6
Key Features 7
Components 9
Product Description 10
Installation 15
Connecting other devices 19
Setup Wizard 22
Usage 24
FUNC Menu 24
Menu structure 24
Monitoring 26
Remote monitoring & control 30
Playback, Search and Copy 32
Copy 34
Configuration 35
System configuration 35
Network 42
Devie Settings 50
Event Configuration 57
Record Setting 63
WebViewer 66
System requirement 66
Installation 66
login 66
User set up 66
Monitor 67
Playback 70
Back up 71
HTML5 Webviewer 73
System Requirements 73
Playback 75

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Mobile Application 77
registration method for iOS app 77
Register method for Android app 78
Mobileviewer 78
Appendix 79
Problem solving [FAQ] 79
Compatible HDD 80
Factory default set-up values 80
Product specification 82
Product Dimension 86

5
Introduction
Warning
Warning
Please do not bend or press power cord by force which could lead to fire.
Be careful not to pull or plug with wet hands to avoid fire or electric shock.
Must connect the power cord to a grounded outlet. It may cause electric shock and injury, and may
cause product malfunction.
In case of changing built-in lithium battery, it should be replaced with same brand or similar one to
prevent a danger of explosion. Since old batteries could be a factor of environment contamination, please
disposed of them properly.
Do not throw the batteries in fire or heating units. Neither short circuit nor disassembly is prohibited.
Do not open the top cover otherwise it could lead to electric shock and product damage.
The previous recorded data is deleted if record continues when HDD is full so please check disk setup
status.
Manufacturer takes no responsibility for any damaged data due to customer’s carelessness or negligence.
A-rated device(Broadcasting Communication Equipment for business use only)
Users/Sellers should under this is A-rated device for business use only and it must not be used outside of
family.
Caution
Do not place heavy objects on top of the product.
Product is for indoor use only and it is not water or damp proof. Use product to its environmental
specifications (Temperature & Humidity). To clean the product, gently wipe the outside with a clean dry
cloth.
Product uses AC power of 110V ~ 240V. Be cautious not to cause electric damages to the product.
Be careful not to drop the product. Physical shocks may harm the product including internal HDD. In
addition, please do not throw or drop it.
Product is made of metal you can hurt another human if you throw or used as a weapon. Keep away
from the reach of children and install in a safe place.
If Product does not operate properly, please contact the manufacturer for service. Tampering or
disassembling the product will void the warranty.
The product can transmit real time video over network or internet and can be used for monitoring
purpose depending on installation sites. So please check and review related regulations before
installation.
Experience and technical skills are needed for the installation of this product. Improper installation may
cause fire, electric shocks, or defects. Contact the nearest dealer for installations.
Contents of the manual can differ according to firmware or Software upgrade, and the appearance of
products may be changed for the improvement of quality without an advance notice
◈System power off
In case user turn off device by force while device is working, it could give damage on HDD and device so
please turn off device safely using OSD menu. You should install a UPS system for safe operation in order to
prevent damage caused by an unexpected power failure.
◈Working Temperature
The working temperature of the product is 5°C~45°C or 41°F~113°F. NVR may not work properly if left in
low temperature for a long period of time. If such is the case, then store at room temperature for some
time before using it again.

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Main Specification by Models
Function
16 channel NVR
36 channel PoE NVR
64 channel NVR
64 channel
HOT SWAP NVR
UHN1600-H2
UHN3616P-H4
UHN6400-H8
UHN6400-H16S
HDD
SATA*2
SATA*4
SATA*8 + eSATA*2
SATA*16 + eSATA*1
HDD Hot Swap
X
X
X
O
Max Resolution
of IP Camera
4K
4K
4M
4M
ONVIF
O
O
O
O
WESP
O
O
O
O
PoE
X
O (16 Ports)
X
X
LAN port
1
1
2
2
HDMI 4K
O
O
O
O
VGA
O
O
O
O
Remote DVR
O
O
O
O
Flame Detection
O
O
O
O
ALARM IN
X
O
O
O
ALARM OUT
X
O
O
O
(O: Supported / X: not-Supported)
<Note>
1) It is highly recommended that category 6 ethernet cable. If you don’t use category 6 gigabit ethernet cable,
it may cause not saving video when data traffic is high.
2) Shielded ethernet cable must be used for PoE port.
3) The name of mobile application is WEBEYE.
4) 64 chnnel NVR has 2 eSATA ports, but currerntly, only one eSATA is supported. 2 eSATA will be supported
soon.

7
Key Features
Products support IP camera supporting Onvif Profile-S or WESP. Products support real-time live monitoring,
real-time recording/playback, backup, push alarm and audio of connected IP camera.
Other DVR’s video channel can be treated as an IP camera and NVR supports all NVR functions to other DVR’s
video channel.
Also, it is possible to control NVR from other PC located in remote place such as Windows PC’s ‘remote
desktop’. (Remote DVR function)
Products can record video from max 5 seconds before event occurrence and record up to 30 fps per channel.
Supports IP camera
- Onvif Profile-S
- WESP
Remote DVR function
Supports Normal/Event Record, Schedule/Event Record, Emergency Record
Supports archiving event list (sensor, video loss, motion detection, Text, Flame detection)
Max 5 seconds pre-alarm recording per each channel
UHD (Ultra High Definition)
The max supporting resolution of IP camera is 4K UHD. Also, 4K UHD video output is supported.
PoE (Power over Ethernet)
The power can be supplied to IP camera using only ethernet cable (not required any other power cable). It is
highly recommended that shielded Ethernet cable must be used for PoE port.
Flame Detection
Flame detection camera (N1080BL-AF-F2) which is equipped with feature to detect flame can be connected
to NVR and it will notify manager of flame alarm quickly thoughout NVR, CMS and mobile phone.
Screen Output
Supports 4K UHD monitor output
Various Multi-division Screen Mode –1, 2, 4, 6, 9, 10, 13, 16, 25, 36, 64, Custom A/B/C
Auto Sequence, Event Pop-up

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Voice Recording
Supports real time voice input and recordinig function.
Real time 1ch voice input and recording function
Input : 1ch RCA, Output : 1ch RCA (Rear), 1ch HDMI (Rear)
Audio recording and playback can be performed simultaneously
Search and Playback
Various useful functions for search & playback
Simultaneous playback for every channel
Playback by time, date, channel
Time / Calendar / Event / Thumbnail / Bookmark search
Save and Backup
You can record video data into the internal HDD, and image can be copied to USB memory.
Backup device : USB memory stick (FAT32)
External storage device : e-SATA HDD or NS04R (exclusive network storage device)
-Support max 128 TB using internal storage and e-SATA
Network
Supports LAN, xDSL, and etc., and key functions can easily be controlled by web browser or customized CMS
program.
Live monitoring/playback/backup from the remote site
Multi-streaming feature for slow network environment (supports nHD monitoring)
Sending event info(image) using E-Mail/ FTP
Recorded video playback, save, search function, and NVR control function on PC via CMS
Mobile application for android and iOS.
Supports 10/100/1000 Mbps Ethernet/xDSL
Managing up to 1024 NVRs with CMS
Supports HTML5 Webviewer
Remote DVR for controlling and monitoring NVR at remote place
Others
User friendly GUI and mouse
Easy and simple firmware upgrade, and recorded video back up function using USB stick
Using Ac the PC Playback function, replay the NVR’s HDD on a PC
(HDD set as RAID could not be played on the PC, even if HDD is connected to PC)
Supports PTZ Control, PRESET and PATROL function
Support Onvif Profile-S
Booting logo and empty channel logo can be changed
Changing multiple channel names using USB memory

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Components
Please check the below to make sure you have every part.
16 CHANNEL NVR / 36 CHANNEL PoE NVR / 64 CHANNEL NVR
NVR
Mouse
SW & Manual CD
Quick guide
HDD mounting screw
Adapter & Power Cord (*)
19” Rack bracket
& screw (*)
* It can be differently applied depending on models.
16 CHANNEL HOT SWAP NVR –TBD

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Product Description
16 CHANNEL NVR
Front view
Part name
Function description
1
REC
Shows record status and it turns on while recording
NET
Shows network connection status and it turns on if network is connected
PWR
It turns on when power is ON
2
USB 포트
USB port for USB memory or mouse.
Rear view
No.
part name
function description
1
Ground Connection
Connection terminals that connects NVR to an outside device
2
DC12V
DC 12V adapter port
3
LAN
Network connection terminal (RJ-45)
4
VGA
Video output port for VGA monitor
5
HDMI
Video output port for main (HDMI) monitor
6
USB3.0
USB port for USB memory, mouse, etc. It supports upto USB 3.0.
7
AUDIO IN/AUDIO OUT
AUDIO IN : Audio input connection terminal
AUDIO OUT : Speaker output terminal

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36 CHANNEL PoE NVR
Front view
part name
function description
1
REC
Shows record status and it turns on while recording
NET
Shows network connection status and it turns on if network is connected
PWR
It turns on when power is ON
2
USB port
USB port for USB memory or mouse.
Rear view
No.
part name
function description
1
PoE Ports
36 channel PoE NVR supports max 16 PoE. IP addresses of IP camera connected
to PoE should have the same IP address band with ‘IP address 2’.
2
VGA
Video output port for VGA monitor
3
LAN
Network connection terminal (RJ-45)
4
HDMI
Video output port for main (HDMI) monitor
5
USB3.0
USB port for USB memory, mouse, etc. It supports upto USB 3.0.
6
RS485 / ALARM OUT / ALARM IN
RS485 K/B: RS485 communication port. WKC-200 keyboard can be available.
RS485 P/Z: not available
ALARM OUT: Relay connection port
ALARM IN: External sensor input port
7
AUDIO IN/AUDIO OUT
AUDIO IN : Audio input connection terminal
AUDIO OUT : Speaker output terminal
8
Ground Connection
Connection terminals that connects NVR to an outside device
9
Power Input
AC100V~AC240V power cord socket. If power cord is not connected to an
grounded outlet, it may cause damage or malfunction of the product.

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64 CHANNEL NVR
Front view
part name
function description
1
REC
Shows record status and it turns on while recording
NET
Shows network connection status and it turns on if network is connected
PWR
It turns on when power is ON
2
USB port
USB port for USB memory or mouse.
Rear view
No.
part name
function description
1
LAN1
Network connection terminal (RJ-45) for ‘IP address 1’
2
LAN2
Network connection terminal (RJ-45) for ‘IP address 2’
3
VGA
Video output port for VGA monitor
4
HDMI2
Video output port for sub (HDMI) monitor
5
USB3.0
USB port for USB memory, mouse, etc. It supports upto USB 3.0.
6
USB port
USB port for USB memory or mouse.
7
HDMI1
Video output port for main (HDMI) monitor
8
RS485 / ALARM OUT / ALARM IN
RS485 K/B: RS485 communication port. WKC-200 keyboard can be available.
RS485 P/Z: not available
ALARM OUT: Relay connection port
ALARM IN: External sensor input port
9
AUDIO IN/AUDIO OUT
AUDIO IN : Audio input connection terminal
AUDIO OUT : Speaker output terminal
10
Ground Connection
Connection terminals that connects NVR to an outside device
11
e-SATA1 / e-SATA2
e-SATA ports for external SATA storage devices
12
Power Input
AC100V~AC240V power cord socket. If power cord is not connected to an
grounded outlet, it may cause damage or malfunction of the product.

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64 CHANNEL HOT SWAP NVR
Front view
part name
function description
1
ALARM
Shows event status and it turns on if event is occurred
RUN
It turns on when power is ON
LAN1
Shows network connection status of LAN1 and it turns on if network is connected
LAN2
Shows network connection status of LAN2 and it turns on if network is connected
1~16
Shows HDD status.
I turns on if that HDD is connected and it flickers if that HDD is in use (read or write)
2
USB port
USB port for USB memory or mouse.
3
Front lock
Front lock for HDD exchange. User should unlock to exchange HDD.
4
Power button
Power button
Rear view
No.
part name
function description
1
e-SATA
e-SATA ports for external SATA storage devices
2
LAN1
Network connection terminal (RJ-45) for ‘IP address 1’
3
LAN2
Network connection terminal (RJ-45) for ‘IP address 2’
4
HDMI2
Video output port for sub (HDMI) monitor
5
USB 3.0
USB port for USB memory, mouse, etc. It supports upto USB 3.0.
6
VGA
Video output port for VGA monitor
7
HDMI1
Video output port for main (HDMI) monitor
8
RS485 / ALARM OUT / ALARM IN
RS485 K/B: RS485 communication port. WKC-200 keyboard can be available.
RS485 P/Z: not available
ALARM OUT: Relay connection port

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No.
part name
function description
ALARM IN: External sensor input port
9
AUDIO OUT/AUDIO IN
AUDIO IN : Audio input connection terminal
AUDIO OUT : Speaker output terminal
10
Ground Connection
Connection terminals that connects NVR to an outside device
11
Power Input
AC100V~AC240V power cord socket. If power cord is not connected to an grounded
outlet, it may cause damage or malfunction of the product.

15
Installation
Check settings
This NVR is high quality security device with a high capacity built-in HDD and important curcuits. Before
installation, please read carefully below recommendations as high internal temperature of the product can lead
to damages and shorten product life cycle.
Power ground
Must connect the power cord to the grounded outlet.
If not, it may cause electrical shock, damage or malfunction of product.
Recommendations on installing a NVR in a rack.
1. Don’t seal the inside of rack where NVR is installed.
2. Keep airflow through inlet and outlet.
3. If there is another device installed in the rack, secure additional space or install air ventilation.
4. Installation of an air circulation fan around each inlet and outlet is strongly recommended.
(Install filter around inlet or outlet for harmful substances)
5. Keep ambient temperature between 5°C~45°C around NVR.
6. Please connect the ground of NVR and ground of rack.
Warnings if HDD is installed
1. Please be extra careful not to damage HDD as it easily breaks.
2. During installation, make sure insulated coat doesn’t come off or isn’t placed in the worng place.
3. Don’t lose screws and parts.
(If screws an parts are not screwed or assembled correctly, product may not operate)
4. Check HDD compatibility list HDD
(Please check with CS team of manufacturer.)
5. Partition table must be removed for HDDs used in PC or other NVR models before installation.
Adding HDD
Remove the power cord before installation to protect NVR against possible damage and an electric shock.
Please call the store you purchased the product from if it isn’t operating correctly due to installation or
configuration mistakes.
Warnings regarding Data loss
Please handle with care so HDD data isn’t damaged.
Check HDD compatibility before installing additional HDD.
Be careful not to give any shock on HDD during operation which could lead to possible damage or malfunction
.
Cases when HDD and its data can be damaged.
To minimize the data loss, please copy data as often as you can.
Physical shock during disassembly or installation may lead to Data damage.
Sudden power outage or turn off of NVR can damage HDD.
Please don’t try to move or shock NVR while HDD is working.

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HDD installation
16 CHANNEL NVR
36 CHANNEL PoE NVR

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64 CHANNEL NVR

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64 CHANNEL Hot Swap NVR

19
Connecting other devices
VIDEO Output (HDMI) connection
Support HDMI monitor having 1920X1080 and UHD/4K (3840X2016) resolution. Also, NVR can automatically
detect the max resolution of HDMI monitor when the HDMI resolution is set to “UHD/4K (Preferred)”. So, if the
monitor supports only FHD, the video output resolution will be FHD. If the monitor supports UHD/4K, the video
output resolution will be UHD/4K.
Some monitor can be detected as FHD monitor even if the monitor supports UHD/4K. At that case, please set
the NVR’s HDMI resolution as “UHD/4K (Fixed)”.
VGA Monitor connection
VGA output supports main monitor output (HDMI duplicate). The supported resolutions are 800x600, 1024x768,
1280x1024 and 1920x1080. Please check the supported resolution of monitor.
<Note>
Reboot is required when the HDMI resolution is changed
Select the resolution at [Menu –Device –Monitor –HDMI Resolution] and reboot
Changing VGA output resolution
[Menu –Device –Monitor –VGA Resolution] : select resolution of VGA output.
Please reboot after changing completed.
<Caution>
1. Must connect the power cord to the grounded outlet. If not, it may cause electric shock or injury, and may cause the
damage or malfunction of product.
2. It is recommended to use certified HDMI cable. If the cable is not a certified cable, 4K UHD may not be displayed.
(Recommended: HDMI 2.0 certified cable)
3. If HDMI resolution is set to “UHD/4K (Prefered)” and HDMI monitor does not support 3840x2160 (4K UHD), then the
resolution of video output will be automatically changed to 1920x1080. If monitor supports 4K UHD, then the resolution
of video output will be automatically changed to 4K UHD.
Connecting a Camera
Please connect the network cable and register/connect the IP cameras using UI. IP cameras supporting Onvif
Profile-S or WESP can be connected. Also, other DVR (supporting WESP)’s channel can be connected such as an
IP camera.
Connecting a power cord
When power cord is connected, NVR starts booting automatically.
Connecting an audio
RCA cable to connect audio input/output devices to NVR.
Connecting external device
Connecting USB Device
USB port can be used for copy of recorded data and for mouse.
See below table for USB Device specifications.
<Note>
USB memory stick should be formatted as FAT32.
NVR may not recognize USB Flash memories that require additional program on MS Windows.
USB specifications
Ver 2.0 or later
Usable device
USB Memory Stick
Voltage specifications
DC 5V / Max. 1A

20
Connecting eSATA Device
If external eSATA storage is used, it can be connected to a rear eSATA port. Additional power for eSATA device
will be required as NVR doesn’t supply power.
<Note>
1. Check compatibility of eSATA with NVR as not all eSATA are compatible with NVR.
2. If eSATA is connected to NVR when it is on, it may not be recognized depending on external devices. So
we recommend following the below steps.
1) Turn off NVR.
2) Turn off eSATA then connect it to NVR.
3) Turn on eSATA.
4) Turn on NVR.
Connecting input/out terminals
Wire end handling
See below for wire end handling used in terminal block. Please work on single line and multiple line as they
have different thicknesses.
Connecting the sensor
Specification
Below requirements need to be met in order to connect the sensor to ALARM IN port.
Specifications
Input Channel
16EA Transistor input
Input Type
N.C, N.O support
Supported sensor
Dry contact sensor
Connection method
Connect the trimmed wire to terminal block
* Adopted differently based on product specification
Connecting relay
Specifications
Please see the below table for alarm output requirements.
Specifications
Output Ch.
4ch relay output
Output type
Dry Contact
Connection method
Connect the trimmed wire to terminal block
Connecting USB TO SERIAL
Connecting Text Input Devices (ATM / POS / Access Control)
By connecting the USB TO SERIAL cable to USB port of NVR, it is possible to record text data which is input
from external device such as POS/ATM through USB TO SERIAL cable with video.
Please set the serial configuration and text information at [Device] menu for RS232 (D-Sub 9pin) connection.
<Note>
Currently, the model name “NEXT-RS232 4P” is available for USB TO SERIAL cable.
- Multiple lines: Peel off the recommended length (8~10mm) and lead-coat it. Use AWG 22 ~ 26.
- Single line: Peel off the recommended length (8~10mm) and use AWG 20 ~ 26.