Wyrestorm NetworkHD 100 series User manual

Copyright © 2020 WyreStorm Technologies | Product specifications or appearance subject to change without notice.
NetworkHD™ Installation Guide
100 | 200 | 400 | 600 Series
Document Revision:
v6.0.0
Document Date:
March 2020
Supported Firmware:
v6.0.0 or higher

Copyright © 2020 WyreStorm Technologies | WyreStorm.com
NetworkHD Installation Guide | 200331
2 of 41
Outside UK: 844.280.WYRE (9973) | UK: [phone]
[e-mail]
IMPORTANT! Safety Information
Safety Classifications
Note:
Provides special information for installing, configuring, and operating the
equipment.
IMPORTANT!
Provides special information that is critical to installing, configuring, and
operating the equipment.
CAUTION!
Provides special information on avoiding situations that may cause
damage to equipment.
WARNING!
Provides special information on avoiding situations that may cause
physical danger to the installer, end user, etc.
ELECTRIC SHOCK!
The source power poses an electric shock hazard that has the potential
to cause serious injury to installers and end users.
ELECTRICAL DISCONNECT:
The source power outlet and power supply input power sockets should be
easily accessible to disconnect power in the event of an electrical hazard
or malfunction.
WEIGHT INJURY!
Installing some of the equipment requires two installers to ensure safe
handling during installation. Failure to use two installers may result in
injury.
Safety Statements
1. Read these instructions in their entirety and retain a copy for later reference.
2. Follow all instructions and heed all warnings.
3. Do not expose this apparatus to rain, moisture, sprays, drips or splashes, and ensure that no objects containing
liquids are placed on the apparatus, including cups, glasses, vases, etc.
4. Do not place this unit in a confined space, such as enclosed shelving, cabinets or bookshelves. Ensure the unit
is adequately ventilated.
5. To prevent the risk of electric shock or fire hazard due to overheating, do not cover the unit or obstruct
ventilation openings with material, newspaper, cardboard or anything that may restrict airflow into the unit.
6. Do not install near external heat sources, such as radiators, heat registers, boilers, or any device that produces
heat, such as amplifiers or computers, and do not place near sources of naked flame.
7. Unplug apparatus from power supply during lightning storms or when unused for long periods of time.
8. Protect the power cable from being walked on, pinched or restricted in any way, especially at plug connections.
9. Only use attachments/accessories specified by the manufacturer.
10. Units contain non-serviceable parts - Refer all servicing to qualified service personnel.
IMPORTANT!
Do not hot swap HDMI or LAN connections - Please insert and extract cables carefully with the power
SWITCHED OFF. Power is passed along transmissions, so connecting and disconnecting cables while powered
can result in damage to circuitry or possible injury.

Copyright © 2020 WyreStorm Technologies | WyreStorm.com
NetworkHD Installation Guide | 200331
3 of 41
Outside UK: 844.280.WYRE (9973) | UK: [phone]
[e-mail]
Contents
IMPORTANT! Safety Information ................................................................................................. 2
Overview ..................................................................................................................................... 4
Before You Begin................................................................................................................................................................................... 4
Pre-Configuration Guidelines and Requirements........................................................................................................................... 4
Installation.................................................................................................................................. 5
Mounting Guidelines............................................................................................................................................................................. 5
Rack Mounting....................................................................................................................................................................................... 5
Wiring and Connections....................................................................................................................................................................... 5
NHD-200-TX Dipswitch Settings ....................................................................................................................................................... 8
NHD-000-CTL Controller Network Ports.......................................................................................................................................... 9
System Configuration ............................................................................................................... 10
NetworkHD IP Addresses ..................................................................................................................................................................10
Firmware Updates...............................................................................................................................................................................11
WyreStorm Management Suite (WMS)...........................................................................................................................................12
NetworkHD Maintenance Tool .........................................................................................................................................................12
NetworkHD Console Software..........................................................................................................................................................15
Configuring IP Addresses ..................................................................................................................................................................16
Creating Aliases...................................................................................................................................................................................18
Video Adjustments..............................................................................................................................................................................19
Audio Adjustments..............................................................................................................................................................................24
NetworkHD Idle and Overlay Images ..............................................................................................................................................26
Configuring CEC & RS-232 Control..................................................................................................................................................28
Creating Groups...................................................................................................................................................................................30
Creating Video Walls...........................................................................................................................................................................31
Configuring Multiview Decoders ......................................................................................................................................................34
Uploading Configurations to the NHD-000-CTL...........................................................................................................................35
Preview Streams .................................................................................................................................................................................35
Troubleshooting........................................................................................................................ 38
Contacting Technical Support ................................................................................................... 39
Document Revision History ....................................................................................................... 39
Publication Disclaimer .............................................................................................................. 40

Copyright © 2020 WyreStorm Technologies | WyreStorm.com
NetworkHD Installation Guide | 200331
4 of 41
Outside UK: 844.280.WYRE (9973) | UK: [phone]
[e-mail]
Overview
The following information outlines the process to configure a NetworkHD system. While the some of the information
can be used for design, other documents such as the NetworkHD Technical Reference Guide provide more detail on the
requirements for NetworkHD.
Before You Begin
Verify that the following items are on hand and that all documentation is reviewed before continuing:
NetworkHD 100/200/400/600 Series components running the latest version of Firmware ........................................
Configured Network Switches, Sources, and Displays .........................................................................................................
Refer to the NetworkHD Technical Reference Guide for details on Network guidelines and requirements.
Refer to the Switch Configuration Guides for details on switch configuration
PC with the WyreStorm Management Suite v1.7 or higher installed .................................................................................
All required cables and connectors...........................................................................................................................................
Latest Configuration Software, Firmware, and Documentation for NetworkHD .............................................................
Download from Website or by using this link.
Pre-Configuration Guidelines and Requirements
Before designing, installing, and configuring a NetworkHD system with the content provided in this document, refer to
the NetworkHD Technical Reference Guide located on wyrestorm.com. This document contains all the information
about network and infrastructure requirements for designing a NetworkHD system.
Technical Reference Guide Important Sections
System Components – Refer to this section for information on the NetworkHD components and how they can be used
within a system.
Application Scenarios - Refer to this section for the various application methods that NetworkHD can be used.
System Design Guidelines and Requirements – Refer to this section for guidelines for designing a system and what is
required for optimum functionality.
System Infrastructure Guidelines and Requirements – Refer to this section for guidelines and requirements for
selecting network switches based on the operation of the system.
Other important information is provided in the NetworkHD Technical Reference Guide. Read through the document in
its entirety to be familiar with NetworkHD and how it can be used within applications.

Copyright © 2020 WyreStorm Technologies | WyreStorm.com
NetworkHD Installation Guide | 200331
5 of 41
Outside UK: 844.280.WYRE (9973) | UK: [phone]
[e-mail]
Installation
Mounting Guidelines
NetworkHD components should be installed on a flat, level surface, such as a table, cabinet top/shelf, or mounted on a
wall using the included wall mount brackets. The location should be dry, well ventilated and out of direct sunlight. Units
should never be flat stacked without space between the units for ventilation and the side vent holes should not be
obstructed.
Rack Mounting
For AV and IT racks, WyreStorm offers rack mount kits to allow for quick, easy and properly ventilated. All rack mount
kits provide a steel housing that can be used in a central and secure location for the components.
NHD-000-RACK3 is designed for 600 series encoders and decoders
NHD-000-RACK4is designed for 100/200/400 series encoders
NHD-140-RACK-1U is designed for use with the NHD-140-TX encoder
Note: The NHD-200-TX has dipswitches to set the video source format, these switches should be set before mounting
the NHD-200-TX. Refer to NHD-200-TX Dipswitch Settings for details.
Wiring and Connections
WyreStorm recommends that all wiring for the installation is run and terminated prior to making connections to the
network switch(es). Read through this section in its entirety before running or terminating the wires to ensure proper
operation and to avoid damaging equipment.
IMPORTANT! Wiring Guidelines
•The use of patch panels, wall plates, cable extenders, kinks in cables, and electrical or environmental interference
will have an adverse effect on signal transmission which may limit performance. Steps should be taken to minimize
or remove these factors completely during installation for best results.
•WyreStorm recommends using pre-terminated HDMI and DP cables due to the complexity of these connector
types. Using pre-terminated cables will ensure that these connections are accurate and will not interfere with the
performance of the product.
Network Connections
Note: Before connecting any NetworkHD devices the network switch(es) should be fully configured to ensure proper
operation. Refer to the NetworkHD Technical Reference Guide for details on Network guidelines and
requirements
There are different types of network connections on NetworkHD products that require connection to different network
ports and types. While most are the same, some products contain a separate port based on its functionality.
100 | 200 | 400 Series Encoders/Decoders and NHD-000-CTL LAN Ports
These units contain a network interface port that should be connected to a 1GbE link on a 1000BASE-T Ethernet switch
with a cabling infrastructure that is suitable for use with IEEE 802.3ab standards, with a link cable bandwidth tested to
100MHz across the entire link. This applies to the LAN ports on the Encoders, Decoders, as well as the AV/POE and
Control ports on the CTL.
The LAN ports on the 100, 200 and 400 Series devices are used for all AV over IP media streams and NetworkHD
management/configuration.

Copyright © 2020 WyreStorm Technologies | WyreStorm.com
NetworkHD Installation Guide | 200331
6 of 41
Outside UK: 844.280.WYRE (9973) | UK: [phone]
[e-mail]
600 Series 10GbE (SDVoE) and LAN Ports
The 600 series contains a 10GbE SDVoE network interface port that must be connected to a 10GbE link on a 10GBASE-
T Ethernet switch with a cabling infrastructure that is suitable for use with IEEE 802.3an standards, with a link cable
bandwidth tested to 500MHz across the entire link. This port is used for all AV over IP media streams between the TX
and RX.
Additionally, the 600 series contains an optional LAN port that can be connected to a 1GbE link on a 1000BASE-T
Ethernet switch, Source or Display device with a cabling infrastructure that is suitable for use with IEEE 802.3ab
standards that are tested to 100MHz across the entire link. This port is used for peripheral device network connections
and is not used for main AV over IP media streams. The use of this LAN port is optional and cannot be used in isolation
– the 10GbE port must be used for proper 600 Series operation. For more detail on the 600 Series LAN port, please see
the NetworkHD Technical Reference Guide.

Copyright © 2020 WyreStorm Technologies | WyreStorm.com
NetworkHD Installation Guide | 200331
7 of 41
Outside UK: 844.280.WYRE (9973) | UK: [phone]
[e-mail]
IMPORTANT! IR TX/RX Guidelines
Using WyreStorm infrared emitters and receivers is the
best way to ensure that compatible IR coding formats are
transmitted and received by the NetworkHD system. Other
3rd party emitters and receivers can be used, however,
these devices must operate in the same manner as the
WyreStorm devices.
On the 400 series the IR data modulation (carrier)
frequency is passed through NetworkHD from the receiver
to the emitter, however on the 600 series the carrier
frequency is fixed at 38kHz when used in pass-through
mode. When using the API the carrier frequency can be
defined for greater compatibility.
Due to differences in IR port electrical signals across 3rd
party control systems, their IR ports should never be
connected directly to a NetworkHD system as an
incompatibility may exist. WyreStorm offers a cable that
compensates for electrical differences as well adjusts for
differences in the pins used within the port. Refer to the
CAB-IR-LINK product page for more information.
IR TX Port Pinout
Connection for IR TX (transmit) uses a 3.5mm (1/8in)
mono plug.
IR RX Port Pinout
Connection for IR RX (receive) uses a 3.5mm (1/8in)
stereo jack that outputs +5V DC to power the included IR
receiver.
RS-232/Debug Wiring
NetworkHD components use 3, 4, or 6-pin phoenix connectors with no hardware flow control. Refer to the
documentation for the connected device for pin functionally to ensure that the correct connections can be made.
NHD-000-CTL Controller
NHD 100/200 Series
NHD 400/600 Series
Audio Wiring
Audio connections on NHD components vary from 3.5mm/1/8in TRS Stereo to 3-pin phoenix connectors based on the
series and the product. Some products may contain both a 3.5mm TRS and a phoenix connection.
NHD 100/200Series
NHD 200-TX/400/600 Series

© Copyright 2020 WyreStorm Technologies | WyreStorm.com
NetworkHD Installation Guide | 200331
8 of 41
Outside UK: 844.280.WYRE (9973) | UK: [phone]
[e-mail]
NHD-200-TX Dipswitch Settings
While most NHD components are completely configured by the NHD Console software, the NHD-200-TX has
dipswitches to manually select the video format used by the DVI-I input connector. These DIP switches should be
configured before mounting the NHD-200-TX.
DVI-D YPbPr
HDMI CVBS
VGA

Copyright © 2020 WyreStorm Technologies | WyreStorm.com
NetworkHD Installation Guide | 200331
9 of 41
Outside UK: 844.280.WYRE (9973) | UK: [phone]
[e-mail]
NHD-000-CTL Controller Network Ports
IMPORTANT!! Controller Port Connectivity Guidelines
•A network switch should be configured fully before attempting to connect any NetworkHD devices to it. Refer to the
NetworkHD Technical Reference Guide for details on Network guidelines and requirements.
•Refer to the NetworkHD Technical Reference Guide and the various Switch Configuration Guides for help with
setting up a network switch for use with NetworkHD.
•Refer to the NetworkHD Technical Reference Guide for example connectivity diagrams before continuing.
The NHD-000-CTL Controller presents two network interface ports to offer isolation between different physical
networks. This is useful for when a NetworkHD system is isolated within a separate VLAN or physical switch with
respect to another VLAN or network. The two ports are not equivalent however, and their use can be defined using the
following rules:
1. Only one VLAN or switch is used.
•In this case, only the AV/POE ports should be connected.
2. A NetworkHD system is using a separate VLAN or switch with respect to another VLAN or Network. A control
system is used, such as NetworkHD Touch or a 3rd-party control processor, that resides on the separate VLAN
or Network.
•In this case, the AV/POE ports should be connected to the VLAN or switch that connects the NetworkHD
encoders/decoders.
•The CONTROL port should be connected to the VLAN or network that contains the control system.
The AV/POE port is exclusively used for communication with the NetworkHD encoders, decoders and the computer
running the configuration software. Thus, the CONTROL port cannot be the only network connection on the CTL.

© Copyright 2020 WyreStorm Technologies | WyreStorm.com
NetworkHD Installation Guide | 200331
10 of 41
Outside UK: 844.280.WYRE (9973) | UK: [phone]
[e-mail]
System Configuration
The steps listed here should be followed when configuring a NetworkHD system. Aside from the content within this
guide, there is configuration required for network components that is covered elsewhere. These documents will need to
be followed in order for the system to operate at its optimum performance level.
Please refer to the NetworkHD Technical Reference Guide and the various Switch Configuration Guides for help with
setting up a network switch for use with NetworkHD. A correctly configured network switch is required before
continuing with this guide.
A network switch should be configured fully before attempting to connect any NetworkHD devices to it.
NetworkHD IP Addresses
Communications with NetworkHD devices is achieved using an IP network. It is highly recommended that during the
configuration stage, using the NetworkHD configuration software, no data will need to pass through a router to a
different subnet. The following instructions assume that all NetworkHD devices and computers using the NetworkHD
configuration software all reside in the same subnet.
The NetworkHD devices exclusively use IPv4 addresses and not IPv6 addresses.
Subnet ranges are controlled on a NetworkHD device (or the computer used for configuration) by using a subnet mask.
Two examples are given below for brevity:
1. Subnet IP range for devices of 192.168.1.1 through to 192.168.1.254 would use a subnet mask of
255.255.255.0. This is enough IP addresses for 254 devices.
2. Subnet IP range for devices of 169.254.0.1 through to 169.254.255.254 would use a subnet mask of
255.255.0.0. This is enough IP addresses for 65534 devices.
NetworkHD devices each require a unique IP address. To communicate without data traversing a router all devices also
need to be within the same subnet. When a NetworkHD device uses its factory default configuration there are two
methods by which unique IP addresses can be assigned to devices:
1. In the presence of a DHCP server the encoder/decoder will assign an IP via DHCP.
2. In the absence of a DHCP server the encoder/decoder will use link-local address autoconfiguration (auto-IP).
If IP assignment is achieved via DHCP it is important that the pool of available IP addresses available to assign via
DHCP is large enough to accommodate all encoders and decoders.
If IP assignment is achieved via auto-IP, the encoders and decoders will give themselves a unique IP address in the
range 169.254.x.x
The NHD-000-CTL controller is an exception to rule 1. When using its factory default configuration, the CTL will assign
a static IP address to both of its network interfaces:
AV/POE port:
IP = 169.254.1.1
Subnet Mask = 255.255.0.0
CONTROL port:
IP = 192.168.11.243
Subnet Mask = 255.255.255.0
Since the AV/POE interface on the CTL is exclusively used to communicate with NetworkHD encoders/decoders and
the computer running the configuration software WyreStorm highly recommends that during first-time setup, the
NetworkHD encoders/decoders are allowed to assign IP addresses according to rule 2 – auto-IP in the absence of a
DHCP server. This removes the requirement to assign an IP address to the CTL AV/POE port to a value within the IP
address range used by a DHCP server.