
PUMP TROUBLESHOOTING CHART
Failure to prime - motor operates, but no pump discharge
• Restricted intake or discharge line. Open all line valves,
check for “jammed” check valves, and clean clogged lines.
• Air leak in intake line.
• Punctured pump diaphragm.
• Defective pump check valves.
• Crack in pump housing.
• Debris in check valves.
• Missing or damaged o-ring of control valve chamber.
• Pinched/kinked hose.
• Damaged
Motor fails to turn on
• Pump or equipment not plugged in electrically.
• Loose wiring connection.
• Pressure switch failure.
•Defective motor or rectier.
• Frozen cam/bearing.
AVAILABLE MODELS
Visit www.ojet.com for a complete list models numbers.
PREVENTIVE MAINTENANCE TIPS
If pumping a liquid other than water, the pump should be
ushed with water (if applicable) after each use. Sealers acting
as a lubricant can cause cracked housings or stripped threads
due to over-tightening. Care should be used when applying
sealers; the tape may enter the pump, thus inhibiting valve ac-
tion and causing no prime or no shut-off conditions. Failures
due to foreign debris are not covered under warranty.
Before freezing conditions occur, the pump must be liquid free
or winterized with proper anti-freezing chemicals. If mount-
ing the pump in an outdoor environment, the pump should
be shielded from water, dust, sunlight, and washdown spray.
Do not assume chemical compatibility. If the uid is improper-
ly matched to the pump’s elastometers, the pump may fail to
prime, have low pressures, or the pressure switch may not shut
off. Contact your supplier for advice.
SERVICE KITS
Kits are readily available to repair standard Triplex High Pres-
sure Series pumps. To insure that the correct kits are received,
the model number and all name plate data must be included
with the order. Contact a FLOJET distributor to order the nec-
essary repair kits.
RETURN PROCEDURE
Prior to returning any product to FLOJET, call customer service
for an authorization number. This number must be written on
the outside of the shipping package. Place a note inside the
package with an explanation for return as well as the authoriza-
tion number. Include your name, address and phone number.
MSDS required.
PRODUCT WARRANTY
XYLEM LIMITED WARRANTY WARRANTS THIS PRODUCT TO BE FREE
OF DEFECTS AND WORKMANSHIP FOR A PERIOD OF 2 YEARS. THE
WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY AND ALL OTHER EX-
PRESS OR IMPLIED WARRANTIES, GUARANTEES, CONDITIONS OR
TERMS OF WHATEVER NATURE RELATING TO THE GOODS PROVID-
ED HEREUNDER, INCLUDING WITHOUT LIMITATION ANY IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTIC-
ULAR PURPOSE, WHICH ARE HEREBY EXPRESSLY DISCLAIMED AND
EXCLUDED. EXCEPT AS OTHERWISE PROVIDED BY LAW, BUYER’S
EXCLUSIVE REMEDY AND SELLER’S AGGREGATE LIABILITY FOR
BREACH OF ANY OF THE FOREGOING WARRANTIES ARE LIMITED TO
REPAIRING OR REPLACING THE PRODUCT AND SHALL IN ALL CASES
BE LIMITED TO THE AMOUNT PAID BY THE BUYER HEREUNDER. IN
NO EVENT IS SELLER LIABLE FOR ANY OTHER FORM OF DAMAGES,
WHETHER DIRECT, INDIRECT, LIQUIDATED, INCIDENTAL, CONSE-
QUENTIAL, PUNITIVE, EXEMPLARY OR SPECIAL DAMAGES, INCLUD-
ING BUT NOT LIMITED TO LOSS OF PROFIT, LOSS OF ANTICIPATED
SAVINGS OR REVENUE, LOSS OF INCOME, LOSS OF BUSINESS, LOSS
OF PRODUCTION, LOSS OF OPPORTUNITY OR LOSS OF REPUTA-
TION. THIS WARRANTY IS ONLY A REPRESENTATION OF THE COM-
PLETE LIMITED WARRANTY. FOR A DETAILED EXPLANATION, PLEASE
VISIT US AT:
WWW.XYLEMFLOWCONTROL.COM/FLOJET-WARRANTY, CALL OUR
OFFICE NUMBER LISTED, OR WRITE A LETTER TO YOUR REGIONAL
OFFICE.
Pump fails to turn off after discharge valves are closed
• Depletion of available liquid supply.
• Punctured pump diaphragm.
• Discharge line leak.
• Defective pressure switch.
•Insufcient voltage to pump.
• Debris in check valves.
Low ow and pressure
•Defective check valves (most cases).
• Air leak at pump intake.
• Accumulation of debris inside pump and plumbing.
•Worn pump bearing (excessive noise).
• Punctured pump diaphragm.
•Defective rectier or motor.
•Insufcient voltage to pump.
Pulsating ow - pump cycling on and off
•Restricted pump delivery. Check discharge lines, ttings,
valves and spray nozzles for clogging or undersizing.
© 2015 Xylem Inc. All right reserved. Flojet is a trademark of Xylem Inc. or one of its subsidiaries.
81000-417 Rev. E 9/2015