Yealink W80 Service manual

2
Summary of Changes
This section describes the changes to this guide for each release and guide version.
Changes for Release V83, Guide Version V83.80
The following sections are new for this version:
lEmergency Alarm
lHearing Aid Compatibility (HAC) Volume Control Configuration
lAccount Registration File Customization
lAccount Registration File Upload
lDevice Management
lObtaining the DM IP Address via DHCP Option 43
lFinding the MAC Address and IP Address of the Device
lWeb Page Display
Major updates have occurred to the following section:
lWeb Statistics

3
Administrator’s Guide for W80 DECT IP Multi-Cell System

Table of Contents
1
Table of Contents
Summary of Changes 2
Changes for Release V83, Guide Version V83.80 2
Table of Contents 1
W80 DECT IP Multi-Cell System Introduction 13
Components of the DECT IP Multi-Cell System 13
Deployments of the DECT IP Multi-Cell System 14
Related Documentations 14
First Steps 16
Preparing to Use the Multi-Cell System 16
Defining the Device Role 16
LED Indicators on the W80DM/W80B 17
Finding the MAC Address and IP Address of the Device 18
Configuring the System via Web User Interface 19
Accessing Web User Interface 19
Navigating the Web User Interface 19
Logging out of the Web User Interface 20
Initialization Instructions 21
Initialization Process Overview 21
Loading the ROM File 21
Configuring the VLAN 21
Querying the DHCP (Dynamic Host Configuration Protocol) Server 21
Contacting the Provisioning Server 21
Updating Firmware 21
Downloading the Resource Files 22
Verifying Startup 22
Setting up the Base Stations 23
Base Station Pre-registration 23
Base Station Pre-registration Configuration 23
Manually Registering Base Stations to the DM 24
DM IP 24
DM IP Configuration 24
Obtaining the DM IP Address via DHCP Option 43 25
Base Station Settings 26
Base Station Settings Configuration 26
Managing the Connected Base Stations 28
Base Station Synchronization 29
Synchronization Planning 29
Managing the Handsets 31
Registering Handsets via Web User Interface 31

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IPUI Registration 31
Obtaining the IPUI Code of the Handset 31
Notes on Configuring IPUI 32
IPUI Code Configuration 32
Handset Registration Center 32
Registering Handsets Time-Controlled 33
Registering Handsets at Once 33
Manually Closing the Registration 33
De-registering a Handset 34
Account Settings 35
Account Registration 35
Supported Accounts 35
SIP Server Template Configuration 35
Accounts Registration Configuration 37
Registration Settings Configuration 39
Account Registration File Customization 41
Account Registration File Elements 41
Customizing Account Registration File 42
Account Registration File Upload 42
Outbound Proxy in Dialog 42
Outbound Proxy in Dialog Configuration 42
Server Redundancy 43
Behaviors When Working Server Connection Fails 44
Registration Method of the Failover/Fallback Mode 44
Fallback Server Redundancy Configuration 45
Failover Server Redundancy Configuration 45
SIP Server Name Resolution 46
SIP Server Name Resolution Configuration 47
Static DNS Cache 48
Behave with a Configured DNS Server 48
Static DNS Cache Configuration 48
Number of Active Handsets Per Base 51
Number of Active Handsets Per Base Configuration 52
Network Configurations 53
IPv4 Network Settings 53
IPv4 Configuration 53
DHCP Option for IPv4 55
Supported DHCP Option for IPv4 55
DHCP Option 66, Option 43 and Custom Option 55
DHCP Option 42 Option 2 55
DHCP Option 12 56
DHCP Option 12 Hostname Configuration 56
DHCP Option 60 56
DHCP Option 60 Configuration 56

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VLAN 57
LLDP Configuration 57
CDP Configuration 58
Manual VLAN Configuration 58
DHCP VLAN Configuration 59
VLAN Change Configuration 59
Real-Time Transport Protocol (RTP) Ports 60
RTP Ports Configuration 60
Network Address Translation (NAT) 61
NAT Traversal Configuration 61
Keep Alive Configuration 64
Rport Configuration 64
SIP Port and TLS Port Configuration 65
VPN 65
OpenVPN Related Files 65
VPN Configuration 66
Quality of Service (QoS) 66
Voice and SIP QoS Configuration 67
TR-069 Device Management 67
Supported RPC Methods 67
TR-069 Configuration 68
802.1x Authentication 69
802.1x Authentication Configuration 70
Web Statistics 72
Base Station Group 72
Base Station Statistics 72
Cluster Graph Statistics 73
Viewing Base Station Group Statistics 74
All Calls 75
All Calls Statistics 76
Viewing All Calls Statistics 76
Base Stations Calls 77
Base Stations Calls Statistics 77
Viewing Base Stations Calls Statistics 78
Handsets Calls 78
Handsets Calls Statistics 78
Viewing Handsets Calls Statistics 79
Abnormal Calls 79
Abnormal Calls Statistics 79
Viewing Abnormal Calls Statistics 80
Upgrade Information 81
Upgrade Information Statistics 81
Viewing Upgrade Information Statistics 81
DECT Signal 82

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DECT Signal Statistics 82
Viewing DECT Signal Statistics 83
Phone Provisioning 84
Boot Files, Configuration Files, and Resource Files 84
Boot Files 84
Common Boot File 84
MAC-Oriented Boot File 85
Boot File Attributes 85
Customizing a Boot File 85
Configuration Files 86
Common CFG File 86
MAC-Oriented CFG File 86
MAC-local CFG File 86
Configuration File Customization 86
Customizing a Configuration File 87
Configuration File Attributes 87
Resource Files 87
Supported Resource Files 87
Files Download Process 88
Provisioning Methods 88
Provisioning Methods Priority 89
Web User Interface 89
Quick Login Configuration 89
Web Server Type Configuration 90
Central Provisioning 91
Auto Provisioning Settings Configuration 92
Setting Up a Provisioning Server 97
Supported Provisioning Protocols 97
Provisioning Protocols Configuration 97
Supported Provisioning Server Discovery Methods 98
PnP Provision Configuration 98
DHCP Provision Configuration 98
Static Provision Configuration 99
Configuring a Provisioning Server 100
Keeping User’s Personalized Settings after Auto Provisioning 100
Keeping User’s Personalized Settings Configuration 100
Auto Provisioning Flowchart for Keep User’s Personalized Configuration Settings 102
Example: Keeping User’s Personalized Settings 103
Clearing User's Personalized Configuration Settings 103
Custom Handset Related Configurations 103
Security Features 105
User and Administrator Identification 105
User and Administrator Identification Configuration 105
User Access Level Configuration 106

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Auto Logout Time 107
Auto Logout Time Configuration 107
Base PIN 107
Base PIN Configuration 107
Emergency Number 108
Emergency Number Configuration 108
Emergency Alarm 108
Emergency Alarm Configuration 109
Transport Layer Security (TLS) 111
Supported Cipher Suites 112
Supported Trusted and Server Certificates 112
Supported Trusted Certificates 113
TLS Configuration 115
Secure Real-Time Transport Protocol (SRTP) 117
SRTP Configuration 118
Encrypting and Decrypting Files 118
Configuration Files Encryption Tools 119
Configuration Files Encryption and Decryption 119
Encryption and Decryption Configuration 119
Example: Encrypting Configuration Files 121
Incoming Network Signaling Validation 122
Incoming Network Signaling Validation Configuration 122
Firmware Upgrade 124
Firmware for Each Phone Model 124
Firmware Upgrade Configuration 124
Upgrading Multiple Handsets via Web User Interface 127
Audio Features 128
Alert Tone 128
Alert Tone Configuration 128
Ringer Device 128
Ringer Device Configuration 129
Hearing Aid Compatibility (HAC) Volume Control Configuration 129
Tones 129
Supported Tones 129
Tones Configuration 130
Audio Codecs 132
Supported Audio Codecs 132
Audio Codecs Configuration 133
Packetization Time (PTime) 135
Supported PTime of Audio Codec 135
PTime Configuration 135
Early Media 136
Early Media Configuration 136
Acoustic Clarity Technology 136

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Background Noise Suppression (BNS) 136
Automatic Gain Control (AGC) 136
Voice Activity Detection (VAD) 137
VAD Configuration 137
Comfort Noise Generation (CNG) 137
CNG Configuration 137
Jitter Buffer 137
Jitter Buffer Configuration 138
DTMF 138
DTMF Keypad 139
Transmitting DTMF Digit 139
Transmitting DTMF Digit Configuration 139
Suppress DTMF Display 141
Suppress DTMF Display Configuration 141
Handset Customization 142
Power LED Indicator of Handset 142
Power LED Indicator of Handset Configuration 142
Handset Keypad Light 143
Handset Keypad Light Configuration 143
Handset Backlight 143
Handset Backlight Configuration 144
Handset Wallpaper 144
Handset Wallpaper Configuration 144
Handset Screen Saver 145
Handset Screen Saver Configuration 145
Language 145
Supported Languages 146
Language Display Configuration 146
Language for Web Display Customization 147
Customizing a Language Pack for Web Display 147
Custom Language for Web Display Configuration 148
Time and Date 148
Time Zone 149
NTP Settings 152
NTP Configuration 152
DST Settings 154
Auto DST File Attributes 154
Customizing Auto DST File 154
DST Configuration 155
Time and Date Manually Configuration 157
Time and Date Format Configuration 157
Date Customization Rule 159
Input Method 159
Input Method Configuration 160

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Search Source List in Dialing 160
Search Source File Customization 160
Search Source File Attributes 161
Customizing Search Source File 161
Search Source List Configuration 161
Call Display 163
Call Display Configuration 163
Display Method on Dialing 164
Display Method on Dialing Configuration 164
Key As Send 165
Key As Send Configuration 165
Recent Call Display in Dialing 165
Recent Call in Dialing Configuration 165
Warnings Display 165
Warnings Display Configuration 166
Advisory Tones 166
Advisory Tones Configuration 166
Shortcut Customization 167
Shortcut Customization Configuration 167
Directory 169
Local Directory 169
Local Contact File Customization 169
Local Contact File Elements and Attributes 169
Customizing Local Contact File 170
Local Contact Files and Resource Upload 170
Lightweight Directory Access Protocol (LDAP) 170
LDAP Attributes 170
LDAP Configuration 171
Remote Phone Book 175
Remote Phone Book File Customization 176
Remote Phone Book File Elements 176
Customizing Remote Phone Book File 176
Remote Phone Book Configuration 177
Example: Configuring a Remote Phone Book 178
Shared Directory 178
Shared Directory Configuration 178
Shared Contact File Customization 179
Shared Contact File Elements and Attributes 179
Customizing Shared Contact File 179
XML Phonebook 179
XML Phonebook Configuration 179
Directory Search Settings 180
Directory Search Settings Configuration 180
Call Log 182

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Call Log Display 182
Call Log Configuration 182
Call Features 183
Dial Plan 183
Basic Regular Expression Syntax for Four Patterns 183
Replace Rule File Customization 184
Replace Rule File Attributes 184
Customizing the Replace Rule File 185
Dial Now File Customization 185
Dial Now File Attributes 185
Customizing the Dial Now File 185
Replace Rule Configuration 185
Dial Now Configuration 186
Area Code Configuration 187
Block Out Configuration 188
Example: Adding Replace Rules Using a Replace Rule File 189
Emergency Dialplan 189
Emergency Dialplan Configuration 189
Off Hook Hot Line Dialing 191
Off Hook Hot Line Dialing Configuration 191
Call Timeout 192
Call Timeout Configuration 192
Anonymous Call 192
Anonymous Call Configuration 192
Call Number Filter 193
Call Number Filter Configuration 193
Auto Answer 194
Auto Answer Configuration 194
Anonymous Call Rejection 194
Anonymous Call Rejection Configuration 194
Call Waiting 195
Call Waiting Configuration 196
Do Not Disturb (DND) 197
DND Settings Configuration 197
DND Feature Configuration 197
DND Configuration 197
DND Synchronization for Server-side Configuration 198
Call Hold 198
Call Hold Configuration 199
Call Forward 199
Call Forward Settings Configuration 199
Call Forward Feature Configuration 200
Call Forward Configuration 200
Call Forward Synchronization for Server-side Configuration 203

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Call Transfer 204
Call Transfer Configuration 204
Conference 205
Conference Type Configuration 205
Network Conference Configuration 205
End Call on Hook 206
End Call on Hook Configuration 206
Advanced Features 207
Call Park and Retrieve 207
Call Park and Retrieve Configuration 207
Shared Line 208
Shared Call Appearance (SCA) Configuration 208
SCA Configuration 208
Voice Mail 209
MWI for Voice Mail Configuration 209
Device Management 211
Device Management Configuration 211
General Features 212
Line Identification Presentation 212
CLIP and COLP Configuration 212
Return Code for Refused Call 213
Return Code for Refused Call Configuration 214
Accept SIP Trust Server Only 214
Accept SIP Trust Server Only Configuration 214
100 Reliable Retransmission 214
100 Reliable Retransmission Configuration 215
SIP Session Timer 215
SIP Session Timer Configuration 216
Session Timer 216
Session Timer Configuration 217
Reboot in Talking 218
Reboot in Talking Configuration 218
Reserve # in User Name 218
Reserve # in User Name Configuration 219
Busy Tone Delay 219
Busy Tone Delay Configuration 219
Web Page Display 219
Web Page Display Configuration 219
Configuration Parameters 221
BroadSoft Parameters 221
BroadSoft Settings 221
Broadsoft XSI 221
Broadsoft Network Directory 223

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Broadsoft Call Park 226
BroadSoft Call Waiting Sync 227
BroadSoft DND and Forward Sync 227
Ethernet Interface MTU Parameter 227
SIP Settings Parameters 228
Call Settings Parameters 229
Troubleshooting Methods 230
All Base Diagnostics 230
Diagnostics File Type and Naming Rules 230
All Base Diagnostics Configuration 230
Log Files 232
Local Logging 232
Local Logging Configuration 232
Exporting the Log Files to a Local PC 235
Viewing the Log Files 235
Syslog Logging 236
Syslog Logging Configuration 236
Viewing the Syslog Messages on Your Syslog Server 238
Resetting Phone and Configuration 239
Resetting the IP phone to Default Factory Settings 239
Resetting the IP phone to Custom Factory Settings 239
Custom Factory Configuration 240
Deleting the Custom Factory Settings Files 240
Packets Capture 240
Capturing the Packets via Web User Interface 240
Capturing the Packets in Enhanced Way 241
Capturing the Packets in Normal Way 241
Watch Dog 241
Watch Dog Configuration 241
Analyzing Configuration Files 242
Exporting CFG Configuration Files from Phone 242
Importing CFG Configuration Files to Phone 242
Configuration Files Import URL Configuration 243
Exporting BIN Files from the Phone 243
Importing BIN Files from the Phone 243
BIN Files Import URL Configuration 243
Exporting All the Diagnostic Files 243
Device Status 244
Viewing Device Status 244
Phone Reboot 244
Rebooting the IP Phone Remotely 244
Notify Reboot Configuration 245
Rebooting the Device via Web User Interface 245
Troubleshooting Solutions 246

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IP Address Issues 246
The device does not get an IP address 246
Time and Date Issues 246
Display time and date incorrectly 246
Phone Book Issues 246
Difference between a remote phone book and a local phone book 246
Audio Issues 247
Increasing or decreasing the volume 247
Get poor sound quality during a call 247
There is no sound when the other party picks up the call 247
Play the local ringback tone instead of media when placing a long-distance number without plus 0 247
Firmware and Upgrading Issues 247
Fail to upgrade the phone firmware 247
Verifying the firmware version 247
The IP phone does not update the configurations 248
System Log Issues 248
Fail to export the system log to a provisioning server (FTP/TFTP server) 248
Fail to export the system log to a syslog server 248
Password Issues 248
Restore the administrator password 248
The web screen displays "Default password is in use. Please change!" 249
Power and Startup Issues 249
Both PoE cable and power adapter is connected to the phone 249
The power LED indicator has no lights 249
Other Issues 249
The difference among user name, register name, and display name 249
On code and off code 249
The difference between RFC 2543 Hold enabled and disabled 249
How does the DM configuration changes take effect when the handset is in the call? 250
Base Issue 251
Why doesn’t the power indicator on the base station light up? 251
Why doesn’t the network indicator on the base station slowly flash? 251
Handset Issues 251
How to check which area the handset is used for? 251
Register Issue 251
Why cannot the handset be registered to the base station? 251
Display Issue 251
Why does the handset prompt the message “Not Subscribed”? 251
Why does the handset prompt the message “Not in Range” or “Out Of Range”? 251
Why does the handset prompt the message “Network unavailable”? 252
Why does the handset display “No Service”? 252
Upgrade Issue 252
Why doesn’t the DECT IP phone upgrade firmware successfully? 252
Appendix 253

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RFC and Internet Draft Support 253
W80DM Menu Structure Overview 256
W80B Menu Structure Overview 257

W80 DECT IP Multi-Cell System Introduction
13
W80 DECT IP Multi-Cell System Introduction
The DECT IP multi-cell system is used for connecting multiple DECT base stations to a VoIP PBX. It supports the
roaming & handover feature, and provides a wider DECT signal coverage, and more handsets and simultaneous
calls than the single-cell.
Topics
Components of the DECT IP Multi-Cell System
Deployments of the DECT IP Multi-Cell System
Related Documentations
Components of the DECT IP Multi-Cell System
The following illustration shows the components of the DECT IP multi-cell system and the way the system is embed-
ded in the IP phone environment:
Components Description
W80DM DECT Man-
ager
(sometimes just
referred to as DM)
Management unit for a group of base stations. At least one DECT manager must be used
for each installation.
• Manages base stations synchronization within the clusters.
• Enables the account registration and centrally stores the account configuration.
• Enables centralized configuration and deployment.
W80B Base Stations
Up to 30 base stations can be supported by one DECT manager.
• Provide cell site DECT features.
• Provide media processing from handsets directly towards PBX.
• Provide connection channels for the handsets, the number depends on various factors
such as the approved bandwidth.

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Components Description
Handsets
(Mobile Devices)
Up to 100 handsets can be supported by one DECT manager. Up to 100 DECT calls can
be made simultaneously for VoIP call.
Subscribers can accept or initiate calls in all base stations with their handsets (Roaming),
and can also switch handsets DECT connection between the base stations during a call
(Handover). A handover is only possible if base stations are synchronized.
PBX
IP PBX or Provider with VoIP (SIP) connections.
• Establishes the connection to a public phone network.
• Enables the centralized management of phone connections, remote phone book, and
voice mail.
Deployments of the DECT IP Multi-Cell System
The DECT IP multi-cell system can be deployed in the multi-story office building, supermarket, store, warehouse,
hotel, and so on.
Device Description
W80DM DECT Manager At least one
W80B Base Stations Up to 30 per DECT manager
Handsets
(Mobile Devices) Up to 100 per DECT manager
Related Documentations
The following related documents are available:

W80 DECT IP Multi-Cell System Introduction
15
lQuick Start Guide, describes how to install the W80DM/W80B and obtain the device's IP address.
lUser Guide, describes how to configure and use the basic and advanced features available in the DECT IP
multi-cell system.
lDeployment Guide, explains the necessary preparatory work for the installation and describes how to carry out
measurements in order to find the best positions for your base stations.
For support or service, please contact your Yealink reseller or go to Yealink Technical Support online: http://sup-
port.yealink.com/.
Read the Yealink Products Regulatory Notices guide for all regulatory and safety guidance.

First Steps
16
First Steps
This chapter provides the information you need to prepare to configure your multi-cell system at the DECT man-
ager.
Topics
Preparing to Use the Multi-Cell System
Defining the Device Role
Configuring the System via Web User Interface
Preparing to Use the Multi-Cell System
Defining the Device Role
The W80DM is shipped as a DECT Manager (DM) and the W80B is shipped as a base station.
The W80DM/W80B device supports the following roles:
lBase: The device works as a base station. You can configure the IP address of the DM via the web user inter-
face or RPS.

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lDM: The device works as a DECT manager.
If you want to change the device role of the W80DM/W80B, you can upgrade the firmware.
Related Topics
Firmware Upgrade
LED Indicators on the W80DM/W80B
LAN LED: indicates the LAN connection status.
LAN LED Description
Green Successful connection to LAN
Slowly flashing green (1s) No connection to LAN or no IP address available/ assigned
Off Power off
ROLE LED: indicates the device role.
ROLE LED Description
Orange Device role: DM.
Green Device role: Base.
Slowly flashing orange (1s) Active calls in the system
DECT LED: indicates the connection status to the DM.
DECT LED Description
Green Successful connection to DM, status: Active and synced
Off Successful connection to DM, status: Active,Deactive, or Offline
Slowly flashing green (1s) Active calls on the base station
LED indicators (some common status)
LAN LED ROLE LED DECT LED Description
Slowly flashing
green (1s) Green Off Device role: Base, no connection to LAN
Slowly flashing
green (1s) Orange Off Device role: DM, no connection to LAN
Green Green Green Synchronized, status: Active and synced
Green Green Off Not synchronized, status: Active,Deactive, or Offline
Green Green Slowly flashing
green(1s)
Successful connection to DM, active calls on the base
station