Zoeller BASEMENT SENTRY STBC301 User manual

1
© 2021. All rights reserved.
HIGH PERFORMANCE
SUMP PUMP
COMBO
MODEL #STBC301
Purchase Date
Questions, problems, missing parts? Before returning to your retailer, call our customer
service department at 1-800-584-8089, 7:30 a.m. - 5:00 p.m., EST, Monday - Friday.
ATTACH YOUR RECEIPT HERE
24/7 BASEMENT
PROTECTION
Español p. 23
PN 157426 A SW1664 A
BY
BasementSentry.com
Zoeller® is a registered trademark of Zoeller
Co. All Rights Reserved.

2
© 2021. All rights reserved.
24/7 BASEMENT
PROTECTION
PACKAGE CONTENTS
SAFETY INFORMATION
DESCRIPTION QUANTITY
A Primary/backup pump
and pipe assembly
(Includes a high-capacity
primary pump, back-up
pump, controller, alarm
system, battery charger,
PVC pipe with ttings,
inline check valve)
1
B Battery box 1
C Controller 1
Please read and understand this entire manual before attempting to assemble, operate, or install the
product.
DANGER
• RISK OF CHEMICAL BURNS.
Battery acid is corrosive. Do not spill on skin, clothing or battery charger. Wear eye and head protection
when working with battery. Connect and disconnect DC output terminals only after removing the charger
from the AC outlet. Never allow the DC terminals to touch each other.
• FIRE/EXPLOSION HAZARD.
Keep sparks and flame (pilot light) away from battery.
• FIRE/EXPLOSION HAZARD.
Pump only clear water. Do not pump flammable or explosive fluids such as gasoline, fuel oil, kerosene, etc.
Do not use in a flammable and/or explosive atmosphere. Failure to follow these warnings could result in
death or serious injury and/or property damage.
• RISK OF ELECTRIC SHOCK.
These pumps have not been investigated for use in swimming pool or marine areas.
• RISK OF ELECTRIC SHOCK.
Always disconnect power source before attempting to install, service, or maintain the pump. Never handle
a pump with wet hands or when standing on wet or damp surface or in water. Fatal electrical shock could
occur.
• RISK OF ELECTRIC SHOCK.
Keep pump out of reach of children.
• PERSONAL INJURY OR PRODUCT DAMAGE MAY RESULT.
Failure to comply with instructions and designed operation of this product may void warranty. Attempting to
use a damaged pump can result in property damage, serious personal injury and/or death.
A
B
C

3
© 2021. All rights reserved.
WARNING
• ELECTRICAL SHOCK ALERT.
Do not disassemble the motor housing. The motor has NO repairable internal parts and disassembly may
cause dangerous electrical wiring issues.
• ELECTRICAL SHOCK ALERT.
Before installing this product, have the electrical circuit checked by an electrician to ensure proper
grounding. All electrical installations must conform to the National Electric Code and all local codes.
• ELECTRICAL SHOCK ALERT.
Connect the AC adapter to a properly-grounded 115 volt circuit equipped with a Ground Fault Circuit
Interrupter (GFCI) device. Make sure the electrical supply circuit is equipped with fuses or circuit breakers
with a minimum capacity of 15 amps.
• ELECTRICAL SHOCK ALERT.
Never use an extension cord.
• ELECTRICAL SHOCK ALERT.
Do not remove or replace the power cord.
• ELECTRICAL SHOCK ALERT.
Protect electrical cord from sharp objects, hot surfaces, oil, and chemicals. Avoid kinking the cord.
• ELECTRICAL SHOCK ALERT.
Do not lift pump by the power cord.
• PERSONAL INJURY ALERT.
Do not touch an operating motor housing. The motor is designed to operate at high temperatures.
• PERSONAL INJURY ALERT.
Release all pressure and drain all water from the system before servicing any component.
• PERSONAL INJURY ALERT.
Secure discharge line before starting pump. An unsecured discharge line can cause personal injury and/or
property damage.
• PERSONAL INJURY ALERT.
Wear safety glasses at all times when working with pumps.
• PROP65 WARNING FOR CALIFORNIA RESIDENTS:
Cancer and Reproductive Harm – www.P65Warnings.ca.gov
CAUTION
• PERSONAL INJURY OR PRODUCT DAMAGE MAY RESULT.
The AC adapter operates on 115 volts. Make certain that the power source conforms to the requirements of
your equipment.
• PRODUCT DAMAGE MAY RESULT.
The continuous operating water temperature for this pump must not exceed 104°F (40°C).
• PRODUCT DAMAGE MAY RESULT.
This pump is designed to pump water only. It has not been evaluated for pumping chemicals or corrosive
materials. This pump is not designed for pumping effluent or sewage and should not be used in
applications involving salt water or brine.
• PRODUCT DAMAGE MAY RESULT.
Inspect the pump regularly for damage and perform routine maintenance as needed. Remove any debris
that may build up around the float.
• PRODUCT AND/OR PROPERTY DAMAGE MAY RESULT.
This pump is not designed for continuous operation.
SAFETY INFORMATION

4
© 2021. All rights reserved.
PREPARATION
Estimated Installation Time: 1-2 hours
Materials required for assembly: Basement Sentry brand deep cycle battery 1-1/2-in. Schedule 40
PVC pipe and fittings, PVC primer and glue, Phillips screw driver, hand saw
GENERAL PUMP INFORMATION
SPECIFICATIONS
PUMP PERFORMANCE IN GALLONS PER MINUTE
0 FT. 5 FT. 10 FT. 15 FT. 28 FT.
115V Primary Pump 60 50 40 30 -
12V Backup Pump 45 43 35 27 Shut Off
This complete system features built-in WiFi to provide mobile monitoring and alerts. The
system includes a high-capacity primary pump, back-up pump, controller, alarm system,
battery charger, PVC pipe with ttings and an inline check valve.
This combination system will replace an existing primary sump pump for premium protection
against basement ooding. It is designed protect your home during power outages.
Choose this pump if your sump basin is at least 18-in. wide by 22-in. deep.
Place the battery in a cool, dry, well-ventilated area on a shelf or protective plywood board.
Carbon Monoxide Detectors
Whether you have a Basement Sentry backup pump system or a competitive brand, all use
batteries that give o gaseous by-products when charging. Some of these by-products can
produce a rotten egg odor. Also, some of these by-products can cause a CO detector to falsely
activate. In order to help prevent false activation, Basement Sentry recommends moving the
battery as far away from the CO detector as possible or, if necessary, vent the battery to the
exterior. Basement Sentry provides the previous statements only as guidelines to help prevent
false activation of the CO detector. In no way are they meant to supersede the instructions that
accompany the detector, nor do they supersede advice from the CO detector manufacturer.
If the audible alarm associated with your CO detector is activated, we recommend the
following actions:
1. Take immediate action for personal safety as recommended in the CO detector literature.
2. Contact the appropriate agency to determine if the CO is being produced by your furnace,
water heater, or any other device which uses natural gas.
3. If you are certain that no CO is being produced, a charging battery may be producing
gaseous by-products which are causing the CO detector to activate. Contact the
manufacturer and ask for recommendations to prevent the alarm activation.

5
© 2021. All rights reserved.
INSTALLATION INSTRUCTIONS
NOTE: Install the battery backup system when the
primary pump is not needed. Read instructions and
prepare all supplies before beginning installation.
1. Disconnect power to primary sump and remove
from sump basin.
115 V
GFCI outlet
1
2. NOTE: Before gluing any ttings, dry t all connections
to verify proper t.
Measure the distance from the ex coupling to the
existing discharge piping and cut 1-1/2-in Sched 40
PVC to this size. Install 1-1/2-in ex coupling or 1-1/2-
in union between pipe connected to the pump and the
discharge piping.
Glue all pipe and ttings once t is veried. Measure
distance
2
3. Use the included anchors to install the
controller. For best cooling, attach to wall. The
controller must be installed at least 3 ft. above
the sump pit.
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30AMP
by
1-800-584-8089
BasementSentry.com
DCPOWER
+15V DC 1.6A
Controller
Anchors
Minimum
3 ft.
Sump
Basin
3

6
© 2021. All rights reserved.
5. Connect backup pump and oat leads to the
controller
To controller
4
INSTALLATION INSTRUCTIONS
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30 AMP
by
FW2065 A
1-800-584-8089
BasementSentry.com
PLATINUM
From float
From
backup
pump
From battery
5
4. Place the battery inside the battery box and connect
the leads from the controller to the battery terminals.
Connect positive (+) lead to positive terminal on the
battery and black negative (-) lead to the negative
battery terminal.
NOTE: If wires are not connected properly, a loud,
constant audible alarm will sound until the leads are
attached to the correct terminals.
6. Plug the controller into a GFCI-protected 115V
outlet.
Test for backup pump operation by adding
water to the sump basin.
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30AMP
by
1-800-584-8089
BasementSentry.com
DCPOWER
+15VDC 1.6A
GFCI Outlet
6

7
© 2021. All rights reserved.
7. Reconnect power to the primary sump pump by
plugging the primary sump pump into the outlet
on the front of the controller.This will enable the
controller and app to monitor the primary sump
pump.
This step is optional, and you can choose to plug
the primary sump pump into a standard, GFCI
protected outlet. If you use this method, you will
not have the ability to monitor the primary sump
pump.
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30AMP
by
1-800-584-8089
BasementSentry.com
DCPOWER
+15VDC 1.6A
GFCI Outlet
7
INSTALLATION INSTRUCTIONS
There are two buttons on the front of the controller.
1. Silence/Reset - Can be pressed to silence current
alarms for 24 hours.
Can be held for 3+ seconds to reset (or clear) alarms
and LEDs. Flashing LEDs for conditions such as bad/
disconnected battery or power outage, for example,
can’t be cleared by Silence/Reset. These conditions
must be resolved to eliminate the LED indicator.
BASEMENT SENTRY CONTROLLER FUNCTIONS
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30 AMP
by
FW2065 A
1-800-584-8089
BasementSentry.com
PLATINUM
Test
2
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30 AMP
by
FW2065 A
1-800-584-8089
BasementSentry.com
PLATINUM
Silence/
Reset
1
2. Test - Will run the pump to determine if amp draw of
pump is within range.
Controller is factory programmed to self-test the pump
for several seconds every 7 days. This schedule may
be modied once the controller is connected to the Z
Control Cloud.
Pressing the test button will start the 7 day timer for
self-testing.

8
© 2021. All rights reserved.
BASEMENT SENTRY LED LIGHT FUNCTIONS
By connecting the controller to the Z Control®Cloud
using the built-in WiFi, the user can set up free alert
messages via email, text, and mobile app “push”
notifications. In addition, the user can verify controller
readiness, remotely silence alarms and reset the unit,
configure settings, and modify how notifications are
sent. Other visual information such as input status and
battery level are available through the web and app
interfaces.
There are two ways to connect the Basement Sentry
controller to the Z Control®cloud.
Option 1 - Use the Z Control®mobile app. See Use
the Mobile App section below.
Option 2 - Use a mobile device or computer to
connect to the controller directly. See use Mobile
Device Page 12.
CONNECTING THE CONTROLLER TO Z CONTROL®
Option 1 - Use the Mobile App (iOS and Android)
Before you begin:
• Know what the WiFi router is named (i.e. SSID)
and password. To prevent the most common
troubleshooting issues, double check to be sure
you know exactly how the password is spelled,
including capitalization.
• Verify that your mobile device has working WiFi
with a strong signal when you are standing next
to the Basement Sentry controller. If the signal is
questionable, the controller may not be able to
maintain a stable connection.
AC
POWER
BATTERY
FLOAT
STATUS
DC
PUMP
AC
POWER
BATTERY
AC
PUMP
AC
POWER
BATTERY
FLOAT
STATUS
DC
PUMP
AC
POWER
BATTERY
AC
PUMP
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30 AMP
by
FW2065 A
1-800-584-8089
BasementSentry.com
PLATINUM
Test
Silence/
Reset
3
3. Test and Silence/Reset -
Holding both buttons together for about six
seconds will initiate a factory reset. This returns the
rmware’s device conguration to the state in which
it left the factory. Any over-the-air rmware updates
that have been installed will be retained.
BASEMENT SENTRY CONTROLLER FUNCTIONS

9
© 2021. All rights reserved.
These instructions provide an overview of what the
app will do. You may find additional steps needed.
1. Open the app and sign in to your account, or create
an account using the link at the bottom. If you do
not have an account, you will need to click the
link at the bottom of the home screen to create an
account.
2
2. Open your profile to set up any additional phone
numbers or email addresses where notifications
should be sent.
CONNECTING THE CONTROLLER TO Z CONTROL®
Option 1 - Use the Mobile App (iOS and Android) (Continued)
1
Click to
create
account
• Verify your WiFi router is connected to the internet
and that it is broadcasting a visible, secure,
2.4Ghz network.
• 2.4 Ghz network is required. If you only see 5
Ghz networks, you may need to log into your dual
band router to choose to broadcast the networks
separately.
• Band steering may need to be temporarily turned
off during setup.
• The 2.4Ghz network must use WPA or WPA2
security. WEP and open networks are not
acceptable.
• Any VPNs or other network controls may need to
be temporarily turned off during setup.
• Locate the Basement Sentry Device ID located on
the top of the controller.
• Like most internet connected devices, the
Basement Sentry controller WiFi connectivity
should be used behind the security of a firewall.
Most routers have a firewall built into them.
Consult a networking professional for specific
questions about firewalls.
NOTE: The list above will also help troubleshoot
connectivity issues.

10
© 2021. All rights reserved.
4. Once a location is created, you will need to add a
device. To add a device, choose the desired location
name and then touch the “+” to start adding a device.
Allow access to the camera so you can scan the data
matrix.
4
Touch +
to add a
device
Use the Mobile App (iOS and Android) (Continued)
5. The app will ask you to scan the data matrix QR code
on the controller. You can also bypass this step and
manually input the SSID of the controller, which is found
on the controller label.
5Click to manually input SSID
SSID input eld
CONNECTING THE CONTROLLER TO Z CONTROL®
3. Once you’re logged in to your account, create locations
by touching the “+ “ from the Locations screen.
3
Touch +
to create
locations

11
© 2021. All rights reserved.
7
7. You can now return to the Z Control®app to find your new
device set up in the location you previously selected. You
can always change a device to a different location in your
account.
Use the Mobile App (iOS and Android) (Continued)
6. When the captive screen opens, use the WiFi Scan button to
find the WiFi network you want the controller to use, select
it from the list provided at the bottom of the screen (you
may need to scroll), and type the password in the field. The
Z Control®LED should be solid within a minute, indicating
successful connection to the router and the Z Control®Cloud.
Upon first connecting to the cloud, the Basement Sentry
controller may immediately update its firmware over-the-air
(OTA), if an update is available. If an update is taking place,
the Z Control®LED will flicker for up to one minute while the
update is downloaded. The Z Control®LED will be solid and
all other LEDs will turn off while the update is being installed.
After up to one minute, the controller will restart and return
to normal operation. The controller alert history on the Z
Control®Cloud will also be updated with the firmware update
information, and any email accounts that are set up will be
notified.
6
Click WiFi
Scan button
8
8. Open the Basement Sentry app to explore current
status, configuration settings, and commands available,
such as Pump Test, Buzzer Test, Silence, etc. Perform
these test to be sure everything works as expected.
Reset all alarms when you are finished.
CONNECTING THE CONTROLLER TO Z CONTROL®

12
© 2021. All rights reserved.
Option 2 - Use your mobile device or computer to connect directly to the Basement Sentry controller
Instead of using a mobile device and the Z Control®
app, you can also use your mobile device or computer
to directly connect to the controller.
Before you begin:
• Know what the WiFi router is named (i.e. SSID)
and password. To prevent the most common
troubleshooting issues, double check to be sure
you know exactly how the password is spelled,
including capitalization.
• Verify that your mobile device has working WiFi
with a strong signal when you are standing next
to the Basement Sentry controller. If the signal is
questionable, the controller may not be able to
maintain a stable connection.
• Verify your WiFi router is connected to the internet
and that it is broadcasting a visible, secure,
2.4Ghz network.
• 2.4 Ghz network is required. If you only see 5
Ghz networks, you may need to log into your dual
band router to choose to broadcast the networks
separately.
• Band steering may need to be temporarily turned
off during setup.
• The 2.4Ghz network must use WPA or WPA2
security. WEP and open networks are not
acceptable.
• Any VPNs or other network controls may need to
be temporarily turned off during setup.
• Create a free account at zcontrolcloud.com.
• Locate the Basement Sentry Device ID located on
the top of the controller.
NOTE: The above list also helps to troubleshoot
connectivity issues.
If the controller still will not connect after trying the
above suggestions, follow the same steps to connect
the controller to a mobile phone hotspot instead of
the home WiFi router. If the controller successfully
connects to the cloud through the hotspot, then the
conflict is probably related to router settings.
* AP Mode is when the controller is broadcasting its “name”, or SSID. The SSID is in a format similar to ZCTL_
Fit_xxxx where “xxxx” is the first 4 digits of your controller device ID (See Figure 2). The Basement Sentry
controller SSID will show up in your phone/tablet/computer’s list of available WiFi options, and selecting it
will give you direct connectivity to the controller. This is required in order to give your controller the password
credentials needed to connect to the WiFi of your choice.
Apply AC power to the controller. The Z
Control®LED will blink and then turn off,
indicating the controller is in AP Mode* and
is transmitting an SSID).
If the LED is blinking and not in AP mode,
press the Z Control®button for 12 seconds
and let go.
The LED will now be off, indicating the
controller is in AP Mode. A pen or toothpick
or similar is required to press the Z Control®
button.
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30 AMP
by
FW2065 A
1-800-584-8089
BasementSentry.com
DC POWER
+ 15V DC 1.6A
PLATINUM
1
CONNECTING THE CONTROLLER TO Z CONTROL®

13
© 2021. All rights reserved.
2. Standing near the controller, use your phone, tablet, or
computer to look for the Basement Sentry controller SSID
in your WiFi settings. It will look similar to “ZCTL_Fit_xxxx”
where “xxxx” is the first 4 digits of your controller device ID.
Select this, and be sure your device displays a check mark or
similar indicator that you are connected to the controller local
network. If so, two things will happen:
A. The Z Control®LED will flash quickly.
B. A Z Control®setup screen (Figure 3) will open. This may
take up to 30 seconds.
If the setup screen does not appear, open a browser on
the same device and type “192.168.125.1” in the address
bar. If the setup screen appears but is not used (canceled
or otherwise closed), the controller will return to AP mode
and the Z Control®LED will turn off until the next WiFi setup
attempt. If the setup screen still does not appear, verify
your device is still connected to the controller SSID. If it
isn’t, repeat Step 2 and be sure your device’s WiFi stays
connected to the controller. If your device shows a warning
message about no internet or no security on the controller
network, ignore this and connect to it anyway.
2
Select the
Basement Sentry
SSID.
The last 4 digits
(underlined) will
match the rst
4 digits of the
controller
Device ID.
Connecting with your mobile device or computer (Continued)
3. On the setup screen, press the WiFi Scan button, scroll
down to see the list of WiFi signals found, and choose
the WiFi you want the Basement Sentry controller to
use for internet connectivity. Enter the password for the
router you chose in the field indicated. If the password is
correct, the controller will connect to the router and start
sending status updates to zcontrolcloud.com. You will see
the Z Control®LED go from blinking to solid. This could
take up to a minute or so.
If the LED does not turn solid, then the password entered
is incorrect, the router’s security is insufficient (see note
below**), or some other network restriction is in place
(see your network administrator). The controller will
return to standby mode if the connection to router is not
successful. If you need to force the controller into AP
mode again, press the Z Control®button for 12 seconds
(See Figure 1). This will cause the controller to re-enter
AP mode and begin transmitting the SSID again. Repeat
Steps 2 and 3.
** The controller will not connect to routers with ‘WEP’ or
‘OPEN’ security.
3
Click WiFi
Scan button
CONNECTING THE CONTROLLER TO Z CONTROL®

14
© 2021. All rights reserved.
4
Click WiFi
Scan button
The controller will not connect to routers
with ‘WEP’ or ‘OPEN’ security.
Available
WiFi will
show here.
Choose the
one you
want.
4. Once the controller LED is solid, log in to your account
(or create one) at zcontrolcloud.com.
Connecting with your mobile device or computer (Continued)
5. Choose the Add New Device button next to the location
you want the controller. Follow the directions to add your
controller by either auto-detect or entering the Device
I.D. When successful, a Basement Sentry product tile will
appear in your account.
5
CONNECTING THE CONTROLLER TO Z CONTROL®

15
© 2021. All rights reserved.
Controller Set-Up
Your Basement Sentry controller is now online. Be
sure you have added the contact information for
phone numbers and email addresses that should
receive notification. This can done by selecting
“Manage Contacts” from the main menu (the square
with 3 lines in the upper right corner). You can also
edit how each device sends out notifications from the
devices
“Alarm Settings” tab. You can now open the product’s
configuration by clicking the “View” button to modify
the controller device and notification settings. You can
also install the Z Control®mobile app on your mobile
device (Android and iOS versions available, search
“Z Control®” in the app stores).
Firmware Updates
The Basement Sentry controller is capable of OTA,
or over-the-air firmware updates. It’s possible that
the controller could perform an update immediately if
one is available at the Z Control®Cloud. If an update
is taking place, the Z Control®LED will flicker for up
to one minute while the update is downloaded. The
Z Control®LED will be solid and all other LEDs will
turn off while the update is being installed. After up
to one minute, the controller will restart and return
to normal operation. The controller’s alert history on
the Z Control®Cloud will also be updated with the
firmware upgrade information, and notification to
email accounts will occur.
START-UP AND OPERATION
The Basement Sentry controller is able to recognize potential air lock situations and remedy the issue with an on/
off/on/off/on routine which purges air from the pump. Other potential issues such as a stuck float can also be
sensed and resolved by the controller to prevent damage to the equipment.
In addition, the following LED functions provide a visual cue to the proper function of the DC pump:
• The DC pump LED will stay yellow after pumping water, alerting you when the DC pump has turned on and
has pumped water.
• If the the DC pump runs and does not pump water, the LED will not stay yellow. This can occur during a
test of the system when the float is lifted manually while the pump is above the water line. This allows the
system to be tested without having to reset it each time.
1. WARNING: Disconnect the primary pump from the
115V outlet before touching any component in the
sump basin.
Test the installation for leaks by running water into
the sump basin. The primary pump should operate
normally.
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30AMP
by
1-800-584-8089
BasementSentry.com
DCPOWER
+15VDC 1.6A
1
CONNECTING THE CONTROLLER TO Z CONTROL®

16
© 2021. All rights reserved.
2. Check the controller. The system light should be
green when the unit is plugged into a 115V outlet.
3. NOTE: When the unit is first plugged in, all lights
will flash and an alarm will sound to verify proper
operation. The charger may not begin charging for
several minutes. When the battery begins charging,
the four lights in the circle will turn blue, with the
battery light flashing blue.
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30 AMP
by
FW2065 A
1-800-584-8089
BasementSentry.com
PLATINUM
Flashing blue light
when charging
Solid blue light
when charging
3
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30 AMP
by
FW2065 A
1-800-584-8089
BasementSentry.com
PLATINUM
All lights will be green when
plugged into 115V outlet
2
START-UP AND OPERATION
4. Once the battery is fully charged, the four lights will turn
green. To clear any other lights or alarms, press and hold
the ‘Silence’ button for three seconds.
The following LED functions provide a visual cue to the
proper function of the DC pump:
• The DC pump LED will stay yellow after pumping water,
alerting you when the DC pump has turned on and has
pumped water.
• If the the DC pump runs and does not pump water, the
LED will not stay yellow. This can occur during a test of
the system when the float is lifted manually while the
pump is above the water line. This allows the system to
be tested without having to reset it each time.
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30 AMP
by
FW2065 A
1-800-584-8089
BasementSentry.com
PLATINUM
Solid green light
when charged
Press to
silence
alarms
4

17
© 2021. All rights reserved.
5. Lift the lower (operational) float on the backup pump float
switch. After one second, the backup pump will run and
the alarm will sound. Be sure the inlet of the backup
pump is above the inlet of the primary pump. Press
‘Silence’ for 3 seconds to cancel the alarm and reset the
unit.
CAUTION: Continuously running the pump dry may
cause overheating and damage the pump. Once the
lower float is released, the backup pump will run for an
additional ten seconds or until it senses that water is no
longer being pumped.
6. Lift the upper (high water) float on the backup pump
float switch. After one second, the backup pump will
run and the alarm will sound. Be sure the inlet of the
backup pump is above the inlet of the primary pump.
Press ‘Silence’ for 3 seconds to cancel the alarm
and reset the unit.
CAUTION: Continuously running the pump dry may
cause overheating and damage the pump. Once the
upper float is released, the backup pump will run
for an additional ten seconds or until it senses that
water is no longer being pumped.
Be sure there are no obstructions around the float.
Lift
upper
float
to test
6
Lift
lower
float
to test
5
START-UP AND OPERATION
7. Complete the final test of the installation. Be sure
the primary pump is still disconnected from power.
Unplug the controller from the 115V outlet. Run
water into the sump basin until the backup pump
turns on. Check all connections for leaks.
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30AMP
by
1-800-584-8089
BasementSentry.com
DCPOWER
+15VDC 1.6A
Unplug
controller to test
7

18
© 2021. All rights reserved.
8. Push the ‘Silence’ button when the pump is running
to turn off the alarm. The pump will continue to run
for an additional ten seconds after the float has been
lowered or until the controller senses water is being
pumped.
9. Press and hold the ‘Silence’ button for three seconds
to reset the system and clear all faults and alarms.
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30 AMP
by
FW2065 A
1-800-584-8089
BasementSentry.com
PLATINUM
Press and
hold three
seconds to
reset
system
9
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30 AMP
by
FW2065 A
1-800-584-8089
BasementSentry.com
PLATINUM
Press to
silence
alarms
8
START-UP AND OPERATION
10. Connect the controller AC power and primary pump
into the receptacle on the front of the controller. Fill
basin with water to ensure primary pump functions
normally.
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30AMP
by
1-800-584-8089
BasementSentry.com
DCPOWER
+15VDC 1.6A
10

19
© 2021. All rights reserved.
11. The four circle LED’s will be blue when charging
the battery. The battery LED will flash slowly. Once
charging is complete, all four circle LED’s will turn
green.
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30 AMP
by
FW2065 A
PLATINUM
1-800-584-8089
BasementSentry.com
Solid green light
when charged
Press to
silence
alarms
11
START-UP AND OPERATION
CARE AND MAINTENANCE
WARNING: Always disconnect pump from power source before
handling.
At least every three months inspect and test operation:
1. Check to be sure green ‘system ready’ light is on (indicates
AC power is on and there are no alarm conditions)
2. Test for operation:
A. Unplug primary pump and controller.
Fill basin with water to the ‘on’ level of the backup pump
and allow the pump to run for several minutes.
NOTE: The alarm will sound approximately one second
after the pump starts to run.
B. Push the Silence/reset button - the alarm will shut off.
The pump will shut off after the water level is lowered
and the float drops to the ‘off’ position.
Hold the Silence/reset button for three seconds to reset
the controller and clear any alarms or indicators
C. Plug the controller and the primary pump into the 115V
outlets. The primary pump will turn on and then off when
water reaches normal level.
The pump will continue to run after the float is lowered
or until the controller senses water is being pumping.
The four circle lights will be blue. The battery light will
flash slowly after the test as it recharges the battery. The
lights will turn green once the battery is recharged.
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30AMP
by
1-800-584-8089
BasementSentry.com
DCPOWER
+15V DC 1.6A
1
2A
2B
2A
2C

20
© 2021. All rights reserved.
BATTERY
This backup system requires a good quality, 12V battery in
order to provide maximum pumping time when needed. A
Basement Sentry brand battery is recommended. Otherwise,
use an AGM deep-cycle 12 volt 105 amp-hour marine battery
or larger. Wet cell batteries contain acid and precautions must
be taken when handling.
DO NOT USE gel batteries or automotive batteries. Batteries
with top terminals are recommended for ease of installation.
Battery box will accommodate a maximum battery size of
13-1/2-in L x 7-in. W x 9-1/2-in H.
NOTE: The water level in a wet cell battery should be checked
every month. AGM batteries should not be checked.
Battery Troubleshooting:
If pump runs without AC power but moves little or no water, the
battery may be low.
• Battery will recharge if green power ‘on’ light indicates
power has been restored and the float switch is in the off
position.
• If immediate use is required, replace old battery with a fully
charged battery.
• NOTE: The pump may continue to run on a low battery
without sufficient power to remove water. Pump will not
stop running until battery drops below minimum voltage.
• CAUTION: Weak batteries can be recharged but may not
store enough energy for full service. A weak, recharged
battery will provide reduced pumping time. If the backup
pump is used frequently, the battery should be checked by
a qualified battery dealer.
• NOTE: The battery may take up to 72 hours to recharge
after use. This will depend on the size of the battery and the
amount the battery is discharged during use.
If the alarm sounds during the recharge cycle, reset the
alarm. If the alarm will not reset, unplug the charger from the
115V outlet and disconnect the black (-) negative lead from
the battery post. Check battery and replace if necessary.
Reconnect and refer to the battery installation section in the
instructions.
1