Zoeller BASEMENT SENTRY STBC301 User manual

1
© 2021. All rights reserved.
HIGH PERFORMANCE
SUMP PUMP
COMBO
MODEL #STBC301
Purchase Date
Questions, problems, missing parts? Before returning to your retailer, call our customer
service department at 1-800-584-8089, 7:30 a.m. - 5:00 p.m., EST, Monday - Friday.
ATTACH YOUR RECEIPT HERE
24/7 BASEMENT
PROTECTION
Español p. 23
PN 157426 A SW1664 A
BY
BasementSentry.com
Zoeller® is a registered trademark of Zoeller
Co. All Rights Reserved.

2
© 2021. All rights reserved.
24/7 BASEMENT
PROTECTION
PACKAGE CONTENTS
SAFETY INFORMATION
DESCRIPTION QUANTITY
A Primary/backup pump
and pipe assembly
(Includes a high-capacity
primary pump, back-up
pump, controller, alarm
system, battery charger,
PVC pipe with ttings,
inline check valve)
1
B Battery box 1
C Controller 1
Please read and understand this entire manual before attempting to assemble, operate, or install the
product.
DANGER
• RISK OF CHEMICAL BURNS.
Battery acid is corrosive. Do not spill on skin, clothing or battery charger. Wear eye and head protection
when working with battery. Connect and disconnect DC output terminals only after removing the charger
from the AC outlet. Never allow the DC terminals to touch each other.
• FIRE/EXPLOSION HAZARD.
Keep sparks and flame (pilot light) away from battery.
• FIRE/EXPLOSION HAZARD.
Pump only clear water. Do not pump flammable or explosive fluids such as gasoline, fuel oil, kerosene, etc.
Do not use in a flammable and/or explosive atmosphere. Failure to follow these warnings could result in
death or serious injury and/or property damage.
• RISK OF ELECTRIC SHOCK.
These pumps have not been investigated for use in swimming pool or marine areas.
• RISK OF ELECTRIC SHOCK.
Always disconnect power source before attempting to install, service, or maintain the pump. Never handle
a pump with wet hands or when standing on wet or damp surface or in water. Fatal electrical shock could
occur.
• RISK OF ELECTRIC SHOCK.
Keep pump out of reach of children.
• PERSONAL INJURY OR PRODUCT DAMAGE MAY RESULT.
Failure to comply with instructions and designed operation of this product may void warranty. Attempting to
use a damaged pump can result in property damage, serious personal injury and/or death.
A
B
C

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© 2021. All rights reserved.
WARNING
• ELECTRICAL SHOCK ALERT.
Do not disassemble the motor housing. The motor has NO repairable internal parts and disassembly may
cause dangerous electrical wiring issues.
• ELECTRICAL SHOCK ALERT.
Before installing this product, have the electrical circuit checked by an electrician to ensure proper
grounding. All electrical installations must conform to the National Electric Code and all local codes.
• ELECTRICAL SHOCK ALERT.
Connect the AC adapter to a properly-grounded 115 volt circuit equipped with a Ground Fault Circuit
Interrupter (GFCI) device. Make sure the electrical supply circuit is equipped with fuses or circuit breakers
with a minimum capacity of 15 amps.
• ELECTRICAL SHOCK ALERT.
Never use an extension cord.
• ELECTRICAL SHOCK ALERT.
Do not remove or replace the power cord.
• ELECTRICAL SHOCK ALERT.
Protect electrical cord from sharp objects, hot surfaces, oil, and chemicals. Avoid kinking the cord.
• ELECTRICAL SHOCK ALERT.
Do not lift pump by the power cord.
• PERSONAL INJURY ALERT.
Do not touch an operating motor housing. The motor is designed to operate at high temperatures.
• PERSONAL INJURY ALERT.
Release all pressure and drain all water from the system before servicing any component.
• PERSONAL INJURY ALERT.
Secure discharge line before starting pump. An unsecured discharge line can cause personal injury and/or
property damage.
• PERSONAL INJURY ALERT.
Wear safety glasses at all times when working with pumps.
• PROP65 WARNING FOR CALIFORNIA RESIDENTS:
Cancer and Reproductive Harm – www.P65Warnings.ca.gov
CAUTION
• PERSONAL INJURY OR PRODUCT DAMAGE MAY RESULT.
The AC adapter operates on 115 volts. Make certain that the power source conforms to the requirements of
your equipment.
• PRODUCT DAMAGE MAY RESULT.
The continuous operating water temperature for this pump must not exceed 104°F (40°C).
• PRODUCT DAMAGE MAY RESULT.
This pump is designed to pump water only. It has not been evaluated for pumping chemicals or corrosive
materials. This pump is not designed for pumping effluent or sewage and should not be used in
applications involving salt water or brine.
• PRODUCT DAMAGE MAY RESULT.
Inspect the pump regularly for damage and perform routine maintenance as needed. Remove any debris
that may build up around the float.
• PRODUCT AND/OR PROPERTY DAMAGE MAY RESULT.
This pump is not designed for continuous operation.
SAFETY INFORMATION

4
© 2021. All rights reserved.
PREPARATION
Estimated Installation Time: 1-2 hours
Materials required for assembly: Basement Sentry brand deep cycle battery 1-1/2-in. Schedule 40
PVC pipe and fittings, PVC primer and glue, Phillips screw driver, hand saw
GENERAL PUMP INFORMATION
SPECIFICATIONS
PUMP PERFORMANCE IN GALLONS PER MINUTE
0 FT. 5 FT. 10 FT. 15 FT. 28 FT.
115V Primary Pump 60 50 40 30 -
12V Backup Pump 45 43 35 27 Shut Off
This complete system features built-in WiFi to provide mobile monitoring and alerts. The
system includes a high-capacity primary pump, back-up pump, controller, alarm system,
battery charger, PVC pipe with ttings and an inline check valve.
This combination system will replace an existing primary sump pump for premium protection
against basement ooding. It is designed protect your home during power outages.
Choose this pump if your sump basin is at least 18-in. wide by 22-in. deep.
Place the battery in a cool, dry, well-ventilated area on a shelf or protective plywood board.
Carbon Monoxide Detectors
Whether you have a Basement Sentry backup pump system or a competitive brand, all use
batteries that give o gaseous by-products when charging. Some of these by-products can
produce a rotten egg odor. Also, some of these by-products can cause a CO detector to falsely
activate. In order to help prevent false activation, Basement Sentry recommends moving the
battery as far away from the CO detector as possible or, if necessary, vent the battery to the
exterior. Basement Sentry provides the previous statements only as guidelines to help prevent
false activation of the CO detector. In no way are they meant to supersede the instructions that
accompany the detector, nor do they supersede advice from the CO detector manufacturer.
If the audible alarm associated with your CO detector is activated, we recommend the
following actions:
1. Take immediate action for personal safety as recommended in the CO detector literature.
2. Contact the appropriate agency to determine if the CO is being produced by your furnace,
water heater, or any other device which uses natural gas.
3. If you are certain that no CO is being produced, a charging battery may be producing
gaseous by-products which are causing the CO detector to activate. Contact the
manufacturer and ask for recommendations to prevent the alarm activation.

5
© 2021. All rights reserved.
INSTALLATION INSTRUCTIONS
NOTE: Install the battery backup system when the
primary pump is not needed. Read instructions and
prepare all supplies before beginning installation.
1. Disconnect power to primary sump and remove
from sump basin.
115 V
GFCI outlet
1
2. NOTE: Before gluing any ttings, dry t all connections
to verify proper t.
Measure the distance from the ex coupling to the
existing discharge piping and cut 1-1/2-in Sched 40
PVC to this size. Install 1-1/2-in ex coupling or 1-1/2-
in union between pipe connected to the pump and the
discharge piping.
Glue all pipe and ttings once t is veried. Measure
distance
2
3. Use the included anchors to install the
controller. For best cooling, attach to wall. The
controller must be installed at least 3 ft. above
the sump pit.
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30AMP
by
1-800-584-8089
BasementSentry.com
DCPOWER
+15V DC 1.6A
Controller
Anchors
Minimum
3 ft.
Sump
Basin
3

6
© 2021. All rights reserved.
5. Connect backup pump and oat leads to the
controller
To controller
4
INSTALLATION INSTRUCTIONS
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30 AMP
by
FW2065 A
1-800-584-8089
BasementSentry.com
PLATINUM
From float
From
backup
pump
From battery
5
4. Place the battery inside the battery box and connect
the leads from the controller to the battery terminals.
Connect positive (+) lead to positive terminal on the
battery and black negative (-) lead to the negative
battery terminal.
NOTE: If wires are not connected properly, a loud,
constant audible alarm will sound until the leads are
attached to the correct terminals.
6. Plug the controller into a GFCI-protected 115V
outlet.
Test for backup pump operation by adding
water to the sump basin.
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30AMP
by
1-800-584-8089
BasementSentry.com
DCPOWER
+15VDC 1.6A
GFCI Outlet
6

7
© 2021. All rights reserved.
7. Reconnect power to the primary sump pump by
plugging the primary sump pump into the outlet
on the front of the controller.This will enable the
controller and app to monitor the primary sump
pump.
This step is optional, and you can choose to plug
the primary sump pump into a standard, GFCI
protected outlet. If you use this method, you will
not have the ability to monitor the primary sump
pump.
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30AMP
by
1-800-584-8089
BasementSentry.com
DCPOWER
+15VDC 1.6A
GFCI Outlet
7
INSTALLATION INSTRUCTIONS
There are two buttons on the front of the controller.
1. Silence/Reset - Can be pressed to silence current
alarms for 24 hours.
Can be held for 3+ seconds to reset (or clear) alarms
and LEDs. Flashing LEDs for conditions such as bad/
disconnected battery or power outage, for example,
can’t be cleared by Silence/Reset. These conditions
must be resolved to eliminate the LED indicator.
BASEMENT SENTRY CONTROLLER FUNCTIONS
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30 AMP
by
FW2065 A
1-800-584-8089
BasementSentry.com
PLATINUM
Test
2
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30 AMP
by
FW2065 A
1-800-584-8089
BasementSentry.com
PLATINUM
Silence/
Reset
1
2. Test - Will run the pump to determine if amp draw of
pump is within range.
Controller is factory programmed to self-test the pump
for several seconds every 7 days. This schedule may
be modied once the controller is connected to the Z
Control Cloud.
Pressing the test button will start the 7 day timer for
self-testing.

8
© 2021. All rights reserved.
BASEMENT SENTRY LED LIGHT FUNCTIONS
By connecting the controller to the Z Control®Cloud
using the built-in WiFi, the user can set up free alert
messages via email, text, and mobile app “push”
notifications. In addition, the user can verify controller
readiness, remotely silence alarms and reset the unit,
configure settings, and modify how notifications are
sent. Other visual information such as input status and
battery level are available through the web and app
interfaces.
There are two ways to connect the Basement Sentry
controller to the Z Control®cloud.
Option 1 - Use the Z Control®mobile app. See Use
the Mobile App section below.
Option 2 - Use a mobile device or computer to
connect to the controller directly. See use Mobile
Device Page 12.
CONNECTING THE CONTROLLER TO Z CONTROL®
Option 1 - Use the Mobile App (iOS and Android)
Before you begin:
• Know what the WiFi router is named (i.e. SSID)
and password. To prevent the most common
troubleshooting issues, double check to be sure
you know exactly how the password is spelled,
including capitalization.
• Verify that your mobile device has working WiFi
with a strong signal when you are standing next
to the Basement Sentry controller. If the signal is
questionable, the controller may not be able to
maintain a stable connection.
AC
POWER
BATTERY
FLOAT
STATUS
DC
PUMP
AC
POWER
BATTERY
AC
PUMP
AC
POWER
BATTERY
FLOAT
STATUS
DC
PUMP
AC
POWER
BATTERY
AC
PUMP
AC
POWER
FLOAT
STATUS
BATTERY DC
PUMP
SILENCE
TEST
24/7 BASEMENT
PROTECTION
USB
RESET FLOAT
DC
PUMP
FUSE
30 AMP
by
FW2065 A
1-800-584-8089
BasementSentry.com
PLATINUM
Test
Silence/
Reset
3
3. Test and Silence/Reset -
Holding both buttons together for about six
seconds will initiate a factory reset. This returns the
rmware’s device conguration to the state in which
it left the factory. Any over-the-air rmware updates
that have been installed will be retained.
BASEMENT SENTRY CONTROLLER FUNCTIONS

9
© 2021. All rights reserved.
These instructions provide an overview of what the
app will do. You may find additional steps needed.
1. Open the app and sign in to your account, or create
an account using the link at the bottom. If you do
not have an account, you will need to click the
link at the bottom of the home screen to create an
account.
2
2. Open your profile to set up any additional phone
numbers or email addresses where notifications
should be sent.
CONNECTING THE CONTROLLER TO Z CONTROL®
Option 1 - Use the Mobile App (iOS and Android) (Continued)
1
Click to
create
account
• Verify your WiFi router is connected to the internet
and that it is broadcasting a visible, secure,
2.4Ghz network.
• 2.4 Ghz network is required. If you only see 5
Ghz networks, you may need to log into your dual
band router to choose to broadcast the networks
separately.
• Band steering may need to be temporarily turned
off during setup.
• The 2.4Ghz network must use WPA or WPA2
security. WEP and open networks are not
acceptable.
• Any VPNs or other network controls may need to
be temporarily turned off during setup.
• Locate the Basement Sentry Device ID located on
the top of the controller.
• Like most internet connected devices, the
Basement Sentry controller WiFi connectivity
should be used behind the security of a firewall.
Most routers have a firewall built into them.
Consult a networking professional for specific
questions about firewalls.
NOTE: The list above will also help troubleshoot
connectivity issues.

10
© 2021. All rights reserved.
4. Once a location is created, you will need to add a
device. To add a device, choose the desired location
name and then touch the “+” to start adding a device.
Allow access to the camera so you can scan the data
matrix.
4
Touch +
to add a
device
Use the Mobile App (iOS and Android) (Continued)
5. The app will ask you to scan the data matrix QR code
on the controller. You can also bypass this step and
manually input the SSID of the controller, which is found
on the controller label.
5Click to manually input SSID
SSID input eld
CONNECTING THE CONTROLLER TO Z CONTROL®
3. Once you’re logged in to your account, create locations
by touching the “+ “ from the Locations screen.
3
Touch +
to create
locations