Zoom Series 1063 User manual

USB Modem
U S E R G U I D E
U S E R G U I D E

NOTICE
This document contains proprietary information protected by copyright, and
this User Guide and all the accompanying hardware, software, and
documentation are copyrighted. All rights are reserved. No part of this
document may be photocopied or reproduced by mechanical, electronic, or
other means in any form.
The manufacturer does not warrant that the hardware will work properly in all
environments and applications, and makes no warranty and representation,
either implied or expressed, with respect to the quality, performance,
merchantability, or fitness for a particular purpose of the software or
documentation. The manufacturer reserves the right to make changes to the
hardware and User Guide content without obligation to notify any person or
organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 2007. All rights reserved.

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Contents
What you will need ...........................................................4
Installing and connecting on Windows Vista, XP, 20005
Taking a phone call while you're online ..........................8
Fax software and additional applications ........................9
Installing and connecting on Windows Me and 98SE.10
Installing the modem on a Macintosh ..........................12
Mac OS X......................................................................12
Mac OS 9.x ...................................................................15
Installing the Modem on a Linux PC.............................17
About Your Modem ........................................................19
Communication Setup Options .....................................19
Initialization strings and AT commands.........................19
Using Video...................................................................21
Troubleshooting .............................................................22
Plug and Play Setup Problems with Windows ..............22
Other Troubleshooting Tips...........................................22
Appendix A: Removing an Internal Modem .................31
Appendix B: Regulatory Information............................32
Appendix C: Reference Information .............................36

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What you will need
Make sure that you have received the following items:
•USB modem with built-in USB cable
•Phone cord
•CD containing installation and communications software.
You also need the following:
•A PC running Windows® Vista, XP, 2000, Me, or 98SE
or
a Macintosh running OS X or 9.x
or
a Linux-based computer
•Available USB port on your computer
•DVD or CD drive
•A telephone jack to plug the modem into, so the modem can dial
out and receive calls.
Windows Me and 98 users: Please go to page 10.
Macintosh users: Please go to page 12.
Linux users: Please go to page 17.

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Installing and connecting on
Windows Vista, XP, 2000
Note: If you have a PC and are replacing an existing internal
modem, turn to page 31 for instructions.
First, install the software
1Your computer should be turned on. Close any applications you
have running.
2Insert the CD that came with your modem into your CD or DVD
drive.
Windows Vista:
If the AutoPlay dialog box appears, click Run Setup.exe.
If the User Account Control dialog box appears, select
Allow.
The CD should start automatically after a few seconds and
display an installation screen. If the CD does not start
automatically, on your desktop select Computer or My
Computer and double-click your CD or DVD drive icon.
3When the installation screen appears, select your language.
4On the V. 92 Modems menu, click Install Modem Drivers and
then USB Drivers.
5The installation program begins.
Windows Vista: If a message appears saying that Windows
can't verify the publisher of this driver software, click Install
this driver software anyway.
Windows XP: If you message appears saying that the software
has not passed the Windows logo test, click Continue
Anyway.
Windows 2000: You may see a dialog box stating that the
Digital Signature was not found. You can safely ignore this
message and click Yes.

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6When the USB Modem drivers are now installed dialog box
appears, click OK to install the NetWaiting Modem on Hold
application, which will let you take a phone call while you are
online. See page 8 below for more information on NetWaiting.
7When the Netwaiting InstallShield Wizard dialog box appears,
click Next and follow the prompts.
8At the NetWaiting InstallShield Wizard Complete dialog box,
leave the two check boxes unselected and click Finish.
9At the Modem Installation menu, click Main Menu, and then
Exit. Remove the installation CD and shut down your computer.
Next, connect the modem to your
computer
1Your computer should be shut down.
2Make a note of the modem's serial number, which is located on
the bottom of the modem case, just under the barcode.
3Connect the cable end of the modem to any USB port on your
computer.
4Turn your computer back on.

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5Windows Vista: In the Windows needs to install driver software
for your USB modem message box, select Locate and
install . . .
Windows XP: At the Found New Hardware Wizard dialog box,
select Install the software automatically, click Next, and follow
the prompts. You may see a message regarding Windows logo
testing. You can safely disregard the message and click
Continue Anyway.
Windows 2000: You may see a dialog box stating that the Digital
Signature was not found. You can safely ignore this message
and click Yes.
6Windows Vista:
In the User Account Control message box, click Continue.
Windows XP:
In the Completing the Found New Hardware Wizard dialog
box, click Finish.
A popup notification messsage tells you that your new hardware
is successfully installed.
7Connect the supplied phone cord to the phone jack on the
modem. Plug the other end of the cord into the wall jack just as
you would a telephone.
Finally, confirm that the installation
was successful
1Open Control Panel (Vista: select Printers and Other
Hardware) and double-click the Phone and Modem Options
icon.
2Enter your Location information and then click the Modems
tab.
3On the Modems tab, where you see that the USB modem is
installed, click the Properties button.
4In the USB Modem Properties dialog box, click the Modem tab
and verify that the Maximum Port Speed is set to 115,200.

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5On the Modem or Diagnostics tab click Query Modem. You
will see a list of AT commands and responses, indicating that
your modem is properly connected.
That's it! Your installation is complete.
Now read If Your PC Already Had a Modem below.
Important—If Your PC Already Had a Modem
You must redirect your application software so that it recognizes
your new modem.
•America Online 9.0 users: On the AOL Sign on screen, click the
Connect Options button. On the Connect Options dialog box,
select Advanced Settings. On the Advanced Settings dialog box,
click the Modems tab, and then, in the list of modems, select
your new USB Modem. Click Close to exit.
•Windows Vista users: Select Start→Control Panel→Network
and Sharing Center→Manage Network Connections→Dial-
up Connection→Properties. In the Connect using box make
sure that your new USB modem is selected.
•Windows XP and 2000 users: Select Start→(Windows 2000:
Settings)→Control Panel→Network Connections→Dial-up
Connection→Properties. In the Connect using box make sure
that your new USB modem is selected.
Taking a phone call while you're
online
Windows Vista, XP and 2000 users: Your modem includes the
NetWaiting™ Modem-on-Hold™ program, which notifies you when
you have an incoming telephone call and lets you put your Internet
connection on hold while you take the call. Netwaiting is installed
automatically as part of your modem software installation.

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Note: If you want to use Modem-on-Hold, your Internet Service
Provider (ISP) must support the V.92 dial-up modem standard. You
can contact your ISP if you are unsure about this support. Also, you
must have Call Waiting/Caller ID service from your telephone
company to use the modem’s Call Waiting/Caller ID feature.
From now on, if someone calls while you are online, the NetWaiting
box appears on your computer screen, offering three choices:
•To place your Internet connection on hold and accept the call,
click the green OK icon.
•To disconnect from the Internet and accept the call, click the
yellow Disconnect icon
•To reject the call and remain connected to the Internet, click the
red Xicon.
For more details about NetWaiting, please refer to the program's
built-in help.
Fax software and additional
applications
The modem CD includes software that lets Windows Vista, XP and
2000 users send, receive, and schedule faxes. If you use your
modem for receiving faxes, keep in mind the following:
•Your computer must be running, and the communications
software must be active.

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•If you want to connect to your online service or ISP, you must
exit the communications software first. Also, while you are on
line you cannot receive calls or faxes.
•Some computers have a power saving option that may interfere
with incoming faxes. If this happens, you should deactivate the
feature of your power saving option that stops the hard drive.
See your computer's documentation for details.
Installing and connecting on
Windows Me and 98SE
Note: If you have a PC and are replacing an existing internal
modem, turn to Appendix A on page 31 for instructions on removing
the old modem.
First, install the software
1Your computer should be turned on. Close any applications you
have running.
2Insert the CD that came with your modem into your CD drive.
The CD should start automatically after a few seconds and
display an installation screen. If the CD does not start
automatically, on your desktop select My Computer and double-
click your CD drive icon.
3When the installation screen appears, select your language.
4On the V. 92 Modems menu, click Install Modem Drivers and
then USB Drivers.
5The installation program begins. Click Next or OK and follow the
on-screen instructions.
Windows Me: You may see a dialog box stating that the
Digital Signature was not found. You can safely ignore this
message and click Yes.
6When the installation is complete, follow these steps:
•Click Finish.

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•On the Modem Installation menu, click Main Menu, and
then Exit. (If the menu is minimized, click the USB modem
button on the taskbar to display the menu.)
•Remove the installation CD.
•Shut down your computer.
Next, connect the modem to your
computer
Your computer should be shut down.
1Connect the cable end of the modem to any USB port on your
computer.
2Turn your computer back on.
3Windows will install the hardware on your system.
Windows 98: A message appears indicating that Windows is
installing software for the V92 USB Faxmodem.
4Connect the supplied phone cord to the phone jack on the
modem. Plug the other end of the cord into the wall jack just as
you would a telephone.
Finally, confirm a successful
installation
Your computer should be turned on.
1Open Control Panel and double-click the Phone and Modem
Options or the Modems icon.
2If prompted, enter your Location Information and then click the
Modems tab.
3In the Modems Properties dialog box, click the entry for your
modem and then click Properties.
4Click the Diagnostics or Modem tab and then click More info
or Query Modem. You will see a list of AT commands and
responses, indicating that your modem is properly connected.
5Click OK or Close twice to exit.

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That's it! Your installation is complete. If your PC had a modem
already installed, please read the note below.
Important—If Your PC Already Had a Modem
You must redirect your application software so that it recognizes
your new modem.
•America Online 9.0 users: On the AOL Sign on screen, click the
Connect Options button. On the Connect Options dialog box,
select Advanced Settings. On the Advanced Settings dialog box,
click the Modems tab, and then, in the list of modems, select
your new USB Modem. Click Close to exit.
•Dial-up Networking users: From your computer’s desktop,
double-click My Computer and then Dial-up Networking. Double-
click the Make New Connection icon, select your new modem
from the drop-down list, and follow the prompts.
Installing the modem on a
Macintosh
If you have Mac OS X, continue below.
If you have Mac OS 9, please go to page 15.
Mac OS X
Installing the Modem Script File
1Your computer should be on. Double-click your hard drive icon,
open the Library folder and then the Modem Scripts folder.
2Insert the modem CD into your CD-ROM drive and open it by
double-clicking its icon.
3Open the Mac folder and drag the Universal (115k) file into the
Modem Scripts folder on your hard drive.
4Close all open windows.

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Next, connect the modem to your computer
1Connect the cable end of the modem to any USB port on your
computer.
2Connect the phone jack on the modem to the supplied phone
cord, and plug the other end of the cord into the wall telephone
jack.
Configure the modem
1On the Dock, select System Preferences and then Network to
display the Network dialog box.
2In the New Port Detected message box, click OK.
3In the Network dialog box, open the Show list and select USB
Modem.
4On the PPP tab, enter the information that your Internet Service
Provider (ISP) has given to you.

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5If your ISP has given you TCP/IP or Proxies information, open
those tabs and enter the information.
6On the Modem tab, click open the Modem list, select Universal
(115k), accept the defaults for the additional options and click
Apply Now.
7On the PPP tab, click Dial Now to launch the Internet Connect
application.

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8In the USB Modem dialog box, click Connect:
9When you finish your Internet session, click the Disconnect
button.
Congratulations! Your installation and setup are complete.
Important—If you use America Online for OS X, you must redirect
your application software so that it recognizes your new modem.
On the AOL Welcome screen, click the Setup button. On the
America Online Setup dialog box, select Add or change a modem
or other connection. On the New Modem Results dialog box, at
the Modem option, select Universal (115K) and at the Port option,
select USB Modem.
Mac OS 9.x
Install the Modem Script file
Your computer should be on. Close any applications you have
running.
1Insert the CD that came with your modem into your CD-ROM
drive and open it by double-clicking its icon.
2Open your hard drive; then open the System folder, the
Extensions folder, and the Modem Scripts folder.

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3On your CD, open the Mac folder and drag the Universal (115k)
file into the Modem Scripts folder.
4Close all open windows.
There is no need to restart your computer. Continue with Connect
and Configure the Modem below.
Connect and Configure the Modem
1Connect the modem to an available USB port.
2Connect the supplied phone cord to the phone jack on the
modem. Plug the other end of the cord into the wall jack just as
you would a telephone.
3From the Apple menu, select Control Panels, then Modem.
4On the Modem control panel, at the Connect via option, select
USB Modem.
Under Setup, open the Modem list and select Universal
(115K):
5Click the Close box, and in the Save changes to the current
configuration? message, click Save.
Configure TCP/IP
1From the Apple menu select Control Panels, then TCP/IP.
2In the TCP/IP dialog box, at Connect via, select PPP.
Under Setup, accept Using PPP Server (the default).

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3Click the Close box.
4In the Save changes to current configuration? query box,
click Save.
Configure Remote Access
1From the Apple menu select Control Panels, then Remote
Access.
2In the Remote Access dialog box, enter your user Name,
Password and dial-up access Number, and click Connect.
That's it! Your installation is complete.
Important—If you are an America Online 5.0 user, you must redirect
your application software so that it recognizes your new modem. On
the AOL Welcome screen, click the Setup button. In the America
Online Setup dialog box, select Configure a new modem. In the
New Modem Results dialog box, at the Modem option, accept the
default (Unknown - Hayes Error Correcting) and at the Port option,
select USB Modem.
Installing the Modem on a Linux
PC
1Plug the modem into any USB port on your computer.
2Connect one end of the supplied telephone cable to the phone
jack on the modem, and the other end of the cable to a wall
telephone jack.
3Insert the modem CD into your CD-ROM drive, double-click the
CD icon, and open the Linux folder.
You will see three folders containing Linux drivers: rpm, debian,
and tar.
4Select the appropriate folder for your version of Linux, and copy
the folder to your computer.
5From the command prompt, access the folder containing the
driver.

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•To install the driver in .rpm or .deb format:
aType su (for .rpm) or sudo (for debian) and press Enter.
bAt the prompt, enter your super user password.
cNext, for .rpm, enter
rpm -i dgcmodem.i386.rpm
For .deb, enter
dpkg -i dgcmodem_i386.deb
dAt the prompt, enter the Linux source build directory
that matches your running kernel.
eIf necessary, run dgcconfig to complete the
installation.
•To install the driver in .tar format:
aExtract the driver with
tar -xzf dgcmodem-1.01.tar.gz
bChange to the driver directory with
ccd dgcmodem-1.01
dEnter
su make install
or
sudo make install
eAt the prompt, enter your super user password.
fNext, enter
dgcconfig
gAt the prompt, enter the Linux source build directory that
matches your running kernel, and wait while the driver is
installed.
hConfigure your PPP client program to use the USB
modem.
That's it! Your installation is complete.

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About Your Modem
Communication Setup Options
If you run into configuration difficulties with your communication
software, it may be helpful to read the following section.
In setting up some older software programs, you may be asked to
enter certain information. Most programs have default settings that
are correct for use with this modem, and there is no need to change
them. However, you should be aware of the following items:
If you are asked to select the “modem type” from a menu, and you
don’t see this modem listed by name, select the most descriptive
name such as V.92 modem, 56K modem, or generic Class 1
Modem.
In the dialing directory, set all entries to the highest possible baud
rate, if your software and serial port support these speeds (do not go
over 115,200 bps). All communications between the computer and
the faxmodem take place at this higher speed, independent of the
modem-to-modem speed.
If your fax software gives you the option of selecting Class 1 or
Class 2 fax drivers, select Class 1.
Initialization strings and AT
commands
An initialization string is a group of AT command settings that is sent
to the modem as soon as you start up the software. The software
determines which commands should be included in the initialization
string, based on the device you select during installation. The
commands remain in effect throughout the communications session,
unless the software sends other commands to override them.
The software uses other AT command strings for all commands sent
to the modem. This is transparent to you—the software does this in
the background without you being aware of it.
It is sometimes necessary, however, to add other AT commands to
initialization strings. You can find a table of AT commands on the

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World Wide Web at www.modems.com. Click Technical
Reference Infobase and then AT Command Sets under
Communications and Software Issues.
If your software suggests an initialization string for this modem, you
should use it. If your software does not list this modem and no
initialization string is suggested, use the following: AT &F.
Your telephone service may include Call Waiting that you can
temporarily suspend by using your phone to dial a special code. (For
example, in the U.S., you can disable call waiting by adding *70 to
your dialing prefix; please check with your local phone company for
the correct code for your area.) You can include that code, followed
by a comma, in the dial string or dial prefix in your software.
If your software does not handle AT commands automatically, it
should provide a place to enter AT commands in its setup menus.
However, in some cases you may need to enter AT commands
directly to the modem. You must do so from a data program’s
terminal mode.
Using Terminal Mode to Enter AT Commands
Start your data communications program.
Change to terminal mode (also called command, local, direct, or
dumb mode). Check your software documentation for additional
instructions.
Type AT plus the command you need and press Enter. You will see
an OK response.
When you finish, you can return to the data communications
program’s standard user interface. See the software program’s
documentation if you need help.
To return to the factory default settings for the modem, in terminal
mode, type AT &F and press Enter.
Refer to the Troubleshooting section for more tips about AT
commands.