Zte MF28G User manual

MF28GLTEModem
After-salesServiceManual(Level1)
forSwedenH3G
Version1.0

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LEGALINFORMATION
Copyright©2009ZTECORPORATION.
Thecontentsofthisdocumentareprotectedbycopyrightlawsandinternationaltreaties.Anyreproduc-
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areprotectedbycontractualcondentialityobligations.
Allcompany,brandandproductnamesaretradeorservicemarks,orregisteredtradeorservicemarks,
ofZTECORPORATIONoroftheirrespectiveowners.
Thisdocumentisprovided“asis”,andallexpress,implied,orstatutorywarranties,representationsor
conditionsaredisclaimed,includingwithoutlimitationanyimpliedwarrantyofmerchantability,tness
foraparticularpurpose,titleornon-infringement.ZTECORPORATIONanditslicensorsshallnotbeliable
fordamagesresultingfromtheuseoforrelianceontheinformationcontainedherein.
ZTECORPORATIONoritslicensorsmayhavecurrentorpendingintellectualpropertyrightsorapplica-
tionscoveringthesubjectmatterofthisdocument.Exceptasexpresslyprovidedinanywrittenlicense
betweenZTECORPORATIONanditslicensee,theuserofthisdocumentshallnotacquireanylicenseto
thesubjectmatterherein.
ZTECORPORATIONreservestherighttoupgradeormaketechnicalchangetothisproductwithoutfurther
notice.
UsersmayvisitZTEtechnicalsupportwebsitehttp://ensupport.zte.com.cntoinquirerelatedinformation.
TheultimaterighttointerpretthisproductresidesinZTECORPORATION.
RevisionHistory
RevisionNo.RevisionDateRevisionReason
V1.02012–08–13
EditedbyZTEUniversity
PublishingDate:2012–08–13

1ProductSummary....................................................1
1.1ProductOverview.................................................................1
1.2StandardConguration..........................................................1
1.3Specications.......................................................................1
1.4MainFunctions.....................................................................1
2FunctionTest...........................................................3
2.1NFFTest.............................................................................3
2.2WebUITest.........................................................................4
2.2.1Login..........................................................................4
2.2.2ConnectInternet..........................................................6
2.2.3OperationMode............................................................7
2.2.4WANConnection...........................................................7
2.2.5VoIPSettings...............................................................8
2.2.6Settings......................................................................9
2.2.7Status........................................................................9
3DownloadandUnlocking.......................................11
3.1BeforeYouBegin................................................................11
3.1.1ComputerandSystemRequirements.............................11
3.1.2DataCable................................................................11
3.1.3ServiceSoftware........................................................11
3.1.4Cautions...................................................................11
3.2SetIPAddress...................................................................12
3.3InstallDownloadPlatform....................................................15
3.4DownloadSoftware.............................................................15
3.5ExportDownloadInformationFile..........................................19
4Disassembly..........................................................23
4.1DisassemblyTools..............................................................23
4.2ExplodedView...................................................................23
4.3DisassemblyFlowChart.......................................................24
4.4DisassemblySteps..............................................................25
4.5Composing........................................................................33
5PrincipleandMainboard........................................35
5.1PrincipleBlockDiagram.......................................................35
5.2BasicComponentDistribution...............................................36
5.3PCBLayout........................................................................37
6Troubleshooting....................................................39
6.1HousingFailure..................................................................39
6.2SwitchingOnFailure...........................................................39
6.3Hanging............................................................................39
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6.4AutomaticallySwitchingOff..................................................40
6.5AbnormalIndicatingLight....................................................40
6.6USIMCardUnidentied........................................................41
6.7DownloadFailure................................................................41
6.8WANConnectionFailure.......................................................42
6.9Wi-FiFailure......................................................................42
6.10NoSignal........................................................................43
7Appendix...............................................................45
7.1After-SalesTechnicalSupportWebsite....................................45
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1ProductSummary
1.1ProductOverview
Note:
Thepictureisforreferenceonly,pleasemaketheobjectasstandard.
1.2StandardConguration
NO.NameQTY
1Modem1
2PowerAdapter1
3EthernetCable1
4QuickUserGuide1
1.3Specications
�Frequencyband:WCDMA900/2100MHz,LTE800/2600MHz
�Dimensions:202mm×160mm×30.5mm(Length×Width×Height)
�Weight:about550g
�Poweradapter:12V
�4RJ45interfaces
�2RJ11interfaces
�USB2.0
1.4MainFunctions
�Supporthigh-speedwirelessdata.
�SupportPSTNphoneandVOIPphone.
�SupportconnectingtoWAN.
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�Support16WiFiuserssimultaneously.
�SupportIE(7.0andlater),Firefox(3.0andlater),Opera(10.0andlater),
Chrome(10.0andlater).
�SupportWindowsXP/Vista/7,MAC,Linux.
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2FunctionTest
2.1NFFTest
Context
NFFFlow
ChartItemsStepsandRequirementsTestObject
1.Checkwhetherthe
accessoriesinsales
packagearecomplete.
2.Thewarrantylabelisnot
tornorremoved.
3.Makesurethemodem
hasnophysicaldamage.
(1)Basic
require-
ments
4.Themodemshouldbe
stillunderwarranty./
1.Checkwhetherthe
LEDsinthefrontcoverare
bright.
(2)Fault
replay
2.Testthereportedfaults
andmakesurethatthe
faultsdonotreplay.
Poweradapter ,
UISMcard,
ethernetcable
(3)Inter-
netcon-
nection
test
Connectthemodem
tocomputerandmake
internetconnectionsetting
(refertoUserManualfor
details).OpenIEbrowser
andcheckwhetheryou
canlogontowebsite(for
themodemswithinternet
connectionfunctiononly).
Poweradapter ,
UISMcard,
ethernetcable
andcomputer
Testthemodemfromstep(1)to(3).Stoptest
ifyoundfaultsatonestep.Andthemodem
isfaulty.
Ifthereisnofaultafteryounishtest,the
modemisanNFFmodem.
Conclu-
sion
Note:refertoUserManualfortheitemsthat
theabovethreestepscannottest.
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2.2WebUITest
2.2.1Login
Context
Note:
�Themodemshouldbeabletobepoweredon.Otherwiseyoucannotdo
thefunctiontest.
�InsertvalidUSIMcardbeforefunctiontest.
�Connectthemodemwithpoweradapterbeforefunctiontest.
�Setyourcomputer’sIPaddress,subnetmaskanddefaultgatewaybefore
functiontest.
�InserttheUSIMcardprovidedbylocalserviceproviderintothemodem,
otherwisesomefunctionsofthemodemareunusable.
�WeusetheUSIMcardofChinamobileoperatortodothetest,forrefer-
enceonly.
Steps
1.Insertpoweradapterintomodem,andswitchonmodem.
2.Connectmodemandcomputerwithethernetcable.
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3.OpenIEandinputhttp://192.168.1.1inaddresseld,thenclickEnter.
Thefollowinginterfacewillappear .
4.Inputpassword,andclickLogintologin.
Note:
Thedefaultpasswordisadmin.
5.Afteryouloginsuccessfully,themainpageisasfollows.
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--Endofsteps.--
2.2.2ConnectInternet
Steps
1.IfthemodemodesnotconnecttheInternetautomatically,clickConnect
toconnectInternet.
--Endofsteps.--
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2.2.3OperationMode
Steps
1.ClickOperationModetoenteroperationmodesettinginterface.You
cansetoperationmodeaboutthemodem.
--Endofsteps.--
2.2.4WANConnection
Steps
1.ClickWANConnectiontoenterWANconnectioninterface.Youcanset
theWANconnectionmodeandAPNaboutthemodem.
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--Endofsteps.--
2.2.5VoIPSettings
Steps
1.ClickVoIPSettingstoVoIPsettingsinterface.YoucansetVoIPphone
aboutthemodem.
--Endofsteps.--
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2.2.6Settings
Steps
1.ClickSettingstoentersettingsinterface.Youcanmakesettingsabout
themodem.
--Endofsteps.--
2.2.7Status
Steps
1.ClickStatustoentermodemstatusinterface.Youcancheckbasicstatus
andnetworkstatusaboutthemodem.
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--Endofsteps.--
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3DownloadandUnlocking
3.1BeforeYouBegin
3.1.1ComputerandSystemRequirements
�Computerprocessor:Pentium500MHzorhigher
�RAM:128MBormore
�Diskspace:50MBormore
�Supportedoperatingsystem:Windows2000/XP ,Vista
3.1.2DataCable
�Downloadwithethernetcable(Materialcode:052621200047)
3.1.3ServiceSoftware
TypeNameDescription
Downloadplatform
SalesDL_MF29TV1.00.
00
Theplatformversionis
forreferenceonly.Use
thelatestversiontodo
softwaredownload.
Softwareversion
00000B0000ZTE_DC_
MF28GV1.0.0
Thesoftwareversionis
forreferenceonly.Use
thelatestversiontodo
softwaredownload.
3.1.4Cautions
�Besuretoupdatethesoftwareversionofeachfaultyadaptertothelatest
one.
�Makesurethattheadaptercanbeswitchedonnormallybeforedown-
loadingsoftware.Otherwiseitmayfailtodosoftwaredownload.
�Setyourcomputer’sIPaddress,subnetmaskanddefaultgatewaybefore
downloading.
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�Thesoftwareversionanddownloadplatformsoftwareinthedocument
areforreferenceonly.Usethelatestversiontodosoftwaredownload.
�Donotinterruptdownloadprocess.Suchinterruptionmaycauseswitch-
ingonfailure.
�Thedownloadprocesslastsabout6minutes.
3.2SetIPAddress
Steps
1.RightclickMyNetworkPlacesiconandselectProperties.
2.Right-clickLocalAreaConnectioniconandselectProperties.
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3.SelectInternetProtocol(TCP/IP)andclickProperties.
4.SettheIPaddressandsubnetmask,clickOK.
Note:
TheIPaddressshouldbein192.168.1.2~192.168.1.255.
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5.ClickOKtosavesettingsandquit.
--Endofsteps.--
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3.3InstallDownloadPlatform
Steps
1.Double-clickthedownloadplatformsoftwareicontoinstall.
2.Theshortcuticonwillappearonsystemdesktopafterinstallation.
--Endofsteps.--
3.4DownloadSoftware
Prerequisite
�Donotinterruptdownloadprocess.Suchinterruptionmaycauseswitch-
ingonfailure.
Steps
1.Copytheleroot_uImageinlefolder[CR_MF28G_HI3G_SEV1.0.0
B09→ →
→6.CPE]tothesoftwarelefolderBD_MF28GH3GV1.0.0B04.
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2.Insertpoweradapterintomodem,andswitchonmodem.
3.Connectmodemandcomputerwithethernetcable.
4.Double-clicktheshortcuticon.
5.ClickOK.
6.SettheIPas2.2.2.2.
7.Themaininterfaceisasfollows.ClickVersionpathtoselectsoftware
versionle.
8.SelectthecorrectleandclickOK.
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